Brand | Razer |
---|---|
Series | Blackwidow V4 Pro |
Item model number | RZ03-04680200-R3U1 |
Hardware Platform | PC |
Operating System | Windows |
Item Weight | 3.61 pounds |
Product Dimensions | 18.36 x 6.01 x 1.73 inches |
Item Dimensions LxWxH | 18.36 x 6.01 x 1.73 inches |
Color | Black |
Power Source | Corded Electric |
Manufacturer | Razer |
ASIN | B0BT3VC25K |
Country of Origin | China |
Date First Available | February 16, 2023 |
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Razer BlackWidow V4 Pro Mechanical Gaming Keyboard with Green Switches, Doubleshot Keycaps, Command Dial, Chroma RGB, Magnetic Wrist Rest
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Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
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Learn more
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
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Purchase options and add-ons
Brand | Razer |
Compatible Devices | PC |
Connectivity Technology | wired |
Keyboard Description | Gaming |
Recommended Uses For Product | Gaming |
Special Feature | Programmable Macros, Green Mechanical Switches- Tactile & Clicky, Magnetic Wrist Rest, Chroma RGB, Doubleshot ABS keycaps See more |
Color | Black |
Number of Keys | 87 |
Keyboard backlighting color support | RGB |
Style | BlackWidow V4 Pro |
About this item
- GREEN MECHANICAL SWITCHES FOR PRECISE EXECUTION — Experience the perfect pairing of pressure and response time with satisfying, tactile feedback
- IMMERSIVE UNDERGLOW & PER-KEY LIGHTING — Featuring per-key lighting and a striking 3-side underglow when paired with the wrist rest, sync the keyboard with your battlestation and enjoy greater immersion when gaming
- COMMAND DIAL & 8 DEDICATED MACRO KEYS — Assign a custom function to the keyboard’s programmable dial, and game with greater command using a set of macro keys for essential keybinds
- MAGNETIC PLUSH LEATHERETTE WRIST REST WITH UNDERGLOW — Designed to provide secure support for long hours of play, the soft, cushioned wrist rest also features Razer Chroma RGB lighting
- DOUBLESHOT ABS KEYCAPS — Using a doubleshot molding process to ensure the labelling never wears off, the keycaps also have extra-thick walls which make them extremely tough to withstand prolonged, repeated use
- MULTI-FUNCTION ROLLER & 4 MEDIA KEYS — Pause, play, skip and tweak everything from brightness to volume for ultimate convenience
- #1 SELLING PC GAMING PERIPHERALS BRAND IN THE U.S. — Source: Circana, Retail Tracking Service, U.S., Dollar Sales, Gaming Designed Mice, Keyboards, and PC Headsets, Jan. 2019- Dec. 2023 combined
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This Item Razer BlackWidow V4 Pro Mechanical Gaming Keyboard with Green Switches, Doubleshot Keycaps, Command Dial, Chroma RGB, Magnetic Wrist Rest | Recommendations | dummy | dummy | dummy | dummy | |
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Price | $229.99$229.99 | -14% $155.17$155.17 List: $179.99 | -14% $85.57$85.57 New Price: $99.99 | $36.99$36.99 | $246.99$246.99 | -27% $72.98$72.98 New Price: $99.99 |
Delivery | Get it as soon as Friday, Jun 7 | Get it as soon as Friday, Jun 7 | Get it as soon as Monday, Jun 10 | Get it as soon as Friday, Jun 7 | Get it as soon as Friday, Jun 7 | Get it as soon as Friday, Jun 7 |
Customer Ratings | ||||||
Brightness | 3.9 | 4.3 | 4.5 | — | 4.1 | 4.8 |
For gaming | 3.7 | 4.2 | 4.2 | — | 3.7 | 4.2 |
Ergonomic | 3.6 | 3.9 | 4.1 | — | 3.6 | 4.0 |
Value for money | 3.4 | — | — | — | 3.6 | 4.1 |
Sold By | Amazon.com | Amazon.com | Focus Camera LLC | Redragon Shop | Amazon.com | i-Tech Mall |
connectivity tech | wired | USB 2.0 | USB | USB-C | wireless, wired | USB |
number of keys | 87 | 80 | 87 | 61 | 104 | 104 |
hardware interface | — | — | usb | — | bluetooth | usb |
compatible devices | PC | PC | Gaming Console | Gaming Console | PC | Gaming Console |
keyboard description | Gaming | Gaming | Gaming | 60% Compact Wired Gaming Keyboard | Gaming | Gaming |
operating system | Windows | — | — | Win/Mac/Linux/Unix | Microsoft Windows | Windows 10 |
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Razer Blackwidow V4 PRO - First Impressions
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Unboxing + Demo! Worth The Investment?
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Razer BlackWidow V4 Keyboard - Synapse Software Review
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Customer Reviews |
4.1 out of 5 stars |
---|---|
Best Sellers Rank | #4,137 in Video Games (See Top 100 in Video Games) #332 in PC Gaming Keyboards |
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From the manufacturer
Full-blown Battlestation Immersion
Razer BlackWidow V4 Pro
Empower your play with a centerpiece that elevates your entire setup. Enter the next phase of battlestation evolution with the ultimate mechanical gaming keyboard. Take full command with a set of features designed for advanced control, and enhance your immersion with full-blown Razer Chroma RGB.
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Quick & Precise
Razer Mechanical Switches
Option of clicky Green or smooth Yellow Switches—both rated with a 100-million keystroke lifespan.
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Razer Chroma RGB
3-Side Underglow and Per-Key Lighting
Sync the keyboard with your setup and experience greater immersion of hundreds of integrated games.
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Maximum command
Razer Command Dial and 8 Dedicated Macro Keys
Assign custom dial functions and map essential keybinds to unlock a whole new level of control.
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Gaming comfort with flair
Plush Leatherette Wrist Rest with Underglow
A cushioned wrist rest powered by Razer Chroma RGB that amplifies the keyboard’s underglow.
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Convenient control
Multi-Function Roller and 4 Media Keys
Fully programmable to pause, play, skip and adjust volume at your convenience.
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Razer Command Dial
With 8 default modes that are fully customizable, explore how the advanced functionality of the Razer Command Dial allows for greater control of your setup.
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Default Modes
Press the dial to toggle between preset modes such as keyboard brightness, screen zoom, app and browser tab switching, track jogging, and more.
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Custom Modes
Create and store up to 100 modes via Razer Synapse. Assign a dedicated backlight for your custom mode and map any function to the clockwise and anti-clockwise turns of the dial.
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Refined Control
Experience truly granular control with a dial featuring 30 steps per revolution, finished with a machined texture along its sides for better grip.
8 Dedicated Macro Keys
Fully programmable via Razer Synapse, assign various keybinds, macros and shortcuts to 5 extra keys and 3 edge buttons located on the left side of the keyboard.
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Complete Your Setup
#1 SELLING PC GAMING PERIPHERALS BRAND IN THE U.S. — Source: Circana, Retail Tracking Service, U.S., Dollar Sales, Gaming Designed Mice, Keyboards, and PC Headsets, Jan. 2019- Dec. 2023 combined
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Razer Basilisk V3 Pro
Armed with industry-leading technology, push the known limits of customization, immersion, and performance with our most advanced gaming mouse yet.
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Razer Kraken V3 Pro
Reach the ultimate depths of immersion with the Razer Kraken V3 Pro—a wireless haptic PC gaming headset powered by Razer HyperSense.
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Razer Firefly V2
Ultimate personalization and gaming immersion with Razer Chroma that offers a wide range of support for 16.8 million colors on individually backlit keys.
Product guides and documents
Product Description
Empower your play with a centerpiece that elevates your entire setup. Enter the next phase of battlestation evolution with the ultimate mechanical gaming keyboard. Take full command with a set of features designed for advanced control, and enhance your immersion with full-blown Razer Chroma RGB.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the sound quality of the keyboard, saying it has loud tactile keys and a clicky noise. They appreciate the mechanical soundness and comfort. However, some customers have reported issues with responsiveness and key quality. Opinions are mixed on performance, value, lighting, and quality.
AI-generated from the text of customer reviews
Customers like the comfort of the keyboard. They mention that the plush leather material feels great, the wrist rest is comfortable, and the keys feel great. They also appreciate the ergonomics for their wrists and the full size feel of the product.
"...Perfect amount of cushion...." Read more
"...Wrist rest is comfortable, hopefully that remains the case after the weather gets warmer...." Read more
"...amazing chroma (the lighting features are great) and I like the way it feels. That being said, here are my cons...." Read more
"I really like the feel, green switches are really nice. The keys and layout are precise and easy to type with both for gaming and work/typing...." Read more
Customers like the sound quality of the keyboard. They say that it's mechanically sound, and the keys feel good. They also like the clicky noise it makes, and say the audio controls are perfect and easy to use.
"...The silent keys are AMAZING compared to my clacky Corsair. These sound quiet enough that they won’t be picked up by mics with every single keystroke...." Read more
"Keystrokes are moderate volume. 3 buttons on left side panel of keyboard...." Read more
"...Keys feel good, sound good, and look good." Read more
"Awesome keyboard! Keys have just the right feel to them, and are not overly noisy.Audio controls are perfect and easy to use...." Read more
Customers are mixed about the quality of the keyboard. Some mention it's very nice and good for gaming, while others say it developed an additional problem.
"...Upon unboxing of this keyboard, the box itself was amazing quality and protected the keyboard despite Amazon’s AWFUL packaging with an outer box..." Read more
"...Update 2: May 18, 2023 - The keyboard developed an ADDITIONAL problem: the Control key would randomly act like it was stuck...." Read more
"...That said, the keyboard seems nice enough that I'll try one last time. Here's hoping that third try is the charm...." Read more
"...keys do not respond 4. corrupted in so many ways... 1. random keystrokes removed from macros 2. unwanted duplicates 3...." Read more
Customers have mixed opinions about the value of the keyboard. Some find it worth the price, while others say it's an expensive standard keyboard. They also mention that the quality has decreased and the price has increased over previous generations. Overall, some customers feel the overall experience does not justify the price.
"...It is expensive! But it feels worth it to me, I get a ton of buttons, amazing chroma (the lighting features are great) and I like the way it feels...." Read more
"...All in all, WELL worth the price...." Read more
"...I do enjoy gaming and typing on the is keyboard it is not worth the premium price tag for a corded keyboard...." Read more
"...keyboard are extremely poor as a result, and the overall experience doesn't justify the price. Just buy the Huntsman, and be much much happier." Read more
Customers are mixed about the performance of the keyboard. Some mention that the wrist pad is just neat and works well, while others say that the features were nice, but they became unusable after a certain point. Some customers also mention that it sometimes fails to boot.
"...wrist rest is magnetic so even when using it on my lap i still can use it pretty well...." Read more
"...3. Track jogging. ® Limited utility...." Read more
"...Other than that it works well...." Read more
"...Oh, the lighting underneath the wrist pad is just neat and works well...." Read more
Customers are mixed about the lighting of the keyboard. Some mention that it's great, bright, and clear, while others say that it has problems and that not all of the LEDs completely illuminate the edges of the keycaps. Some complain that the keys only illuminate in some spots and that there is no through-key illumination.
"...(the lighting features are great) and I like the way it feels...." Read more
"...My only two complaints would be the lack of backlight on the media keys and the occasional issue with Synapse not recognizing the keyboard which..." Read more
"...Oh, the lighting underneath the wrist pad is just neat and works well...." Read more
"Very nice keyboard the rgb is very bright and feels very good for gaming...." Read more
Customers have reported issues with the responsiveness of the keyboard. They mention that the keys don't function properly within a month of purchase, the S key would randomly not respond or would double input the key, and the a key stopped registering on every keystroke. Some of the keys do not register as well as others and some keys register slowly. The key switches started having issues after 2 months.
"...fun bonus was when the 'R' key on this brand-new keyboard stopped working for some reason while I was still testing it...." Read more
"After a few days of use, some of the keys stopped working. I mean, they worked if you "slammed" them into the board...." Read more
"...player is in focus, which defeats the main purpose ® Doesn't work will all apps ® Windows media: dial ONLY WORKS WHEN FOCUS IS ALREADY..." Read more
"...product was fantastic, now I'm running into an issue where my w key isn't responding to normal push down pressure and I have to force it multiple..." Read more
Customers are dissatisfied with the key quality of the keyboard. They mention that the key spamming is insane, the macro keys really throw them off, and the keys are incorrectly mapped. Some say that the media keys are not intuitive and make typing difficult.
"...Keys are incorrectly mapped Example: the inputs {up, down, left, right} are mapped to arrow keys ® But with turbo, they are are mapped..." Read more
"...CONS:The first simple thing is the media keys...." Read more
"...Bought my first keyboard in July and out of box there was key spamming but subtle. Contacted Razer and they were great at customer service...." Read more
"...v4 Pros:Media keys and volume roller are convenient and the wrist rest is nice.v4 Cons:..." Read more
Reviews with images
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Top reviews
Top reviews from the United States
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Upon unboxing of this keyboard, the box itself was amazing quality and protected the keyboard despite Amazon’s AWFUL packaging with an outer box about 3x too big for this single keyboard. Excellent job on the packaging on Razer’s part.
The silent keys are AMAZING compared to my clacky Corsair. These sound quiet enough that they won’t be picked up by mics with every single keystroke. THANK YOU Razer for making this an option right out of the box.
The command dial is a fancy little thing that I haven’t played with much yet, but as a digital artist, I’m so stoked I was able to set it up to undo and redo things with a simple twist.
The volume wheel is AMAZING quality in comparison to the one on the Corsair K70. It has stiff movement rather than being loose and too easy to accidentally change volume.
The wrist rest is something I’ve never had on a previous keyboard but I LOVE it. Perfect amount of cushion.
My only two complaints would be the lack of backlight on the media keys and the occasional issue with Synapse not recognizing the keyboard which messes with my personalized lighting.
All in all, WELL worth the price.
Note: I did replace a few keycaps for gaming purposes.
Reviewed in the United States on April 4, 2024
Upon unboxing of this keyboard, the box itself was amazing quality and protected the keyboard despite Amazon’s AWFUL packaging with an outer box about 3x too big for this single keyboard. Excellent job on the packaging on Razer’s part.
The silent keys are AMAZING compared to my clacky Corsair. These sound quiet enough that they won’t be picked up by mics with every single keystroke. THANK YOU Razer for making this an option right out of the box.
The command dial is a fancy little thing that I haven’t played with much yet, but as a digital artist, I’m so stoked I was able to set it up to undo and redo things with a simple twist.
The volume wheel is AMAZING quality in comparison to the one on the Corsair K70. It has stiff movement rather than being loose and too easy to accidentally change volume.
The wrist rest is something I’ve never had on a previous keyboard but I LOVE it. Perfect amount of cushion.
My only two complaints would be the lack of backlight on the media keys and the occasional issue with Synapse not recognizing the keyboard which messes with my personalized lighting.
All in all, WELL worth the price.
Note: I did replace a few keycaps for gaming purposes.
Only real issues are that they shipped the box with no outer box (theft risk - my first one vanished before it even got to the final delivery truck) and the quality control needs work (glue on the keyboard body leading to a sticky right shift key as seen in the video.)
Tried to speak with razer support on the phone but they had a default support script that was wasteful of my time as they tried to get me to use canned air or plug it into a different computer while ignoring what I was communicating about adhesive or stickiness. After asking for a supervisor they instead referred me to contact Amazon support and they were perfectly able to remedy the situation through return/reorder.
That said, the keyboard seems nice enough that I'll try one last time. Here's hoping that third try is the charm. 🤷♂️. Minus the qc issue, it seems like a great keyboard.
Update 1: Finally got my third keyboard ordered/received and this one seems to be problem free to the best of my ability to discern upon the first few minutes of use.
Wrist rest is comfortable, hopefully that remains the case after the weather gets warmer.
Update 2: been using the keyboard for a little while now. Compared to other keyboards the Escape key takes a little bit of time to get used to because you may be used to reaching for escape and end up hitting the command dial at first. The rolling volume knob feels pretty good once you get used to using it. I think I had orange switches last time and these feel audibly more mellow than my last keyboard thankfully. As always I use the hell out of a toggle on one of my macro keys to mute and unmute my primary microphone and I'm thankful that the five macro keys are back because of that. Haven't found myself using the keys on the side of the keyboard quite yet but we'll see if I find the purpose for them still.
So, what did I discover?
Well, one of the features of this keyboard is creating macros, yes? That extra row of keys on the left-hand side labeled M1-M5? Looking at the attached picture, one would think you press a key-combo (Function + F9), press whatever you want the macro to be, press the key-combo again, then one of the M-buttons, and from now on any time you press that Macro key you'll repeat what you just made, yes? Nope, that's not entirely how it works. Oh, you MADE a macro, sure, but the keyboard somehow doesn't already know how to use it even if you have Synapse installed. No, what you need to do is go to the Dashboard of the Synapse software, click Modules, and download the module for Macro. THEN you can actually use the macro you made. Do you see anything similar to "Download the Macro Module in the Dashboard" in the attached picture? No, no you do not. Minor detail, I suppose, but when giving a step-by-step, skipping the FIRST step is very counterproductive.
Another fun little fact is, if you look at the picture, you'll see key combos for how to change the lighting patterns and colors. Function key + CTRL + a number and you'll have a different pattern. Press that combo again and you change colors. Seems pretty simple, right? Wrong. Apparently, that's an EXAMPLE chart...just without the word "Example" anywhere on the page. The second agent on the phone merely referred me to YouTube videos on how to program these in because, I suppose, they don't have example keyboards and software to use and have to rely on screenshots and knowledge-base articles. I've only had this keyboard in my possession for a day, so I haven't had time to watch YouTube videos on how to decipher the puzzle that is the Chroma Effects. Obviously, since the combos listed in the manual don't do squat, I have to figure out something else.
I even had to instruct the agent on how the Gaming Mode function worked because the manual doesn't mention that having it "off" in the Synapse software means it is then toggled by the key combo, whereas having it "Enabled In-Game" does exactly that and "Always" means it is literally always on no matter what you do (or until you turn it off in Synapse).
A fun bonus was when the 'R' key on this brand-new keyboard stopped working for some reason while I was still testing it. At that time, I had nothing programmed and was merely installing the Synapse software. Every other key worked, but 'R' just...was taking a break, a nap, or was on hiatus while the rest of the keyboard was still functional. I thought I had a defective keyboard because, let's be honest, I had a manual telling me to do things that didn't work so having a specific key not function seemed to confirm something was wrong with it. Shortly after a reboot, the key was working again, as you can tell by the fact I'm not typing in a strange way.
I have a word or two for whatever absentminded professor wrote this documentation: find someone who hasn't used the keyboard before and have them follow the manual you created and see how well it goes. THEN make the necessary corrections before you send it off with the product. I'd use other, more colorful words, but Amazon would not allow me to actually post this. I'd also advise Razer to provide actual products and software suites for their support representatives to use, so they can accurately answer questions, but something tells me they aren't concerned with customer satisfaction. Otherwise, they wouldn't be sending out poorly-written manuals with their products. Razer also has this bizarre obsession with offering to replace products rather than doing anything that can even remotely be called "troubleshooting", so adjust your expectations accordingly when purchasing ANY Razer products. For example, I purchased a Deathadder V2 mouse over a year ago and contacted Razer regarding cosmetic damage that was occurring because of normal use. Their solution was to use up three weeks of my time by sending a replacement mouse and tape grips instead of just having a way to fix the cosmetic damage.
And yes, I know this is not exactly a place where Razer looks for feedback and acts on it, so that's why I've copied and pasted this into a document to send it right to them. I am a simple person with regard to the concept of having proper expectations. If Razer advertises a product can do something, it should be able to do it. If the manual that comes with a product provides instructions on how to do something, following those instructions should work. Finding out that there's missing information or that the listed information doesn't work at all does not build consumer confidence or satisfaction. I'd almost know it down to 2-stars for that, but I'm sure the keyboard itself works perfectly fine...though I may adjust my rating and review to reflect that in the future if that changes. Unlike most who say this sort of thing in their reviews, I DO adjust mine.
Update: May 5, 2023 - So I contacted Razer "Support" through their site and used the chat function. After describing the problem, the agent immediately jumped to the concept of performing an RMA replacement. As someone who purchased this thing on May 1, 2023, and received it three days later, I'd go through Amazon if I wanted to do that (which I'm starting to consider). As part of the troubleshooting, the agent suggested I disconnect the keyboard, press and hold Escape+Caps+Space, connect the USB, and let go of the keys afterward. Congratulations! I now have a keyboard in Demo Mode that doesn't respond to input. I had to connect up another keyboard to look up (and realize) I had to perform the same steps to take it out of Demo Mode. So, not only is Razer "Support" obsessed with RMAing products for trivial things, but they're also giving out terrible troubleshooting instructions without providing all the details. That knocks an otherwise good keyboard down from 3-stars (due to the documentation and poor customer service) to 2-stars (due to the absolutely terrible customer service). If I wasn't stuck in a place that literally prevents me from returning this product, at least for the next 15 days, I would be doing so. Instead, I'm trying to unlock the full usage of a product I'm paying for. I'm starting to realize my mistake.
To summarize: I need the Synapse software to use macros. I need to turn off/disable the Synapse software to use the Chroma Effect key binds, but then I can't use macros. Absolutely *Brilliant*, Razer. Note: that was sarcasm.
Update 2: May 18, 2023 - The keyboard developed an ADDITIONAL problem: the Control key would randomly act like it was stuck. So, for example, if you held down Control and pressed Escape, the Start Menu would pop up, right? Now imagine it doing that without holding down Control. Now imagine this kind of "undocumented feature" also applied to any other key you pressed. To fix this, I could press both Control keys at the same time, using Alt+Ctrl+Del, putting the keyboard into/out of Demo Mode, or exit the Synapse software. However, if I EVER intend to use Macros with this thing, I need the Synapse software...and that software is causing the problem. I did not intend to spend nearly $300 on this keyboard and insurance just to have to work around poor programming and poor documentation. Razer has seriously dropped the ball on this and I've been dealing with 2 weeks of issues. As compensation, they've offered me numerous apologies in a template format, which truly shows they couldn't care less. I'm NEVER purchasing another Razer product and I highly encourage anyone reading this to shop elsewhere. From 2-stars down to 1.
Reviewed in the United States on May 5, 2023
So, what did I discover?
Well, one of the features of this keyboard is creating macros, yes? That extra row of keys on the left-hand side labeled M1-M5? Looking at the attached picture, one would think you press a key-combo (Function + F9), press whatever you want the macro to be, press the key-combo again, then one of the M-buttons, and from now on any time you press that Macro key you'll repeat what you just made, yes? Nope, that's not entirely how it works. Oh, you MADE a macro, sure, but the keyboard somehow doesn't already know how to use it even if you have Synapse installed. No, what you need to do is go to the Dashboard of the Synapse software, click Modules, and download the module for Macro. THEN you can actually use the macro you made. Do you see anything similar to "Download the Macro Module in the Dashboard" in the attached picture? No, no you do not. Minor detail, I suppose, but when giving a step-by-step, skipping the FIRST step is very counterproductive.
Another fun little fact is, if you look at the picture, you'll see key combos for how to change the lighting patterns and colors. Function key + CTRL + a number and you'll have a different pattern. Press that combo again and you change colors. Seems pretty simple, right? Wrong. Apparently, that's an EXAMPLE chart...just without the word "Example" anywhere on the page. The second agent on the phone merely referred me to YouTube videos on how to program these in because, I suppose, they don't have example keyboards and software to use and have to rely on screenshots and knowledge-base articles. I've only had this keyboard in my possession for a day, so I haven't had time to watch YouTube videos on how to decipher the puzzle that is the Chroma Effects. Obviously, since the combos listed in the manual don't do squat, I have to figure out something else.
I even had to instruct the agent on how the Gaming Mode function worked because the manual doesn't mention that having it "off" in the Synapse software means it is then toggled by the key combo, whereas having it "Enabled In-Game" does exactly that and "Always" means it is literally always on no matter what you do (or until you turn it off in Synapse).
A fun bonus was when the 'R' key on this brand-new keyboard stopped working for some reason while I was still testing it. At that time, I had nothing programmed and was merely installing the Synapse software. Every other key worked, but 'R' just...was taking a break, a nap, or was on hiatus while the rest of the keyboard was still functional. I thought I had a defective keyboard because, let's be honest, I had a manual telling me to do things that didn't work so having a specific key not function seemed to confirm something was wrong with it. Shortly after a reboot, the key was working again, as you can tell by the fact I'm not typing in a strange way.
I have a word or two for whatever absentminded professor wrote this documentation: find someone who hasn't used the keyboard before and have them follow the manual you created and see how well it goes. THEN make the necessary corrections before you send it off with the product. I'd use other, more colorful words, but Amazon would not allow me to actually post this. I'd also advise Razer to provide actual products and software suites for their support representatives to use, so they can accurately answer questions, but something tells me they aren't concerned with customer satisfaction. Otherwise, they wouldn't be sending out poorly-written manuals with their products. Razer also has this bizarre obsession with offering to replace products rather than doing anything that can even remotely be called "troubleshooting", so adjust your expectations accordingly when purchasing ANY Razer products. For example, I purchased a Deathadder V2 mouse over a year ago and contacted Razer regarding cosmetic damage that was occurring because of normal use. Their solution was to use up three weeks of my time by sending a replacement mouse and tape grips instead of just having a way to fix the cosmetic damage.
And yes, I know this is not exactly a place where Razer looks for feedback and acts on it, so that's why I've copied and pasted this into a document to send it right to them. I am a simple person with regard to the concept of having proper expectations. If Razer advertises a product can do something, it should be able to do it. If the manual that comes with a product provides instructions on how to do something, following those instructions should work. Finding out that there's missing information or that the listed information doesn't work at all does not build consumer confidence or satisfaction. I'd almost know it down to 2-stars for that, but I'm sure the keyboard itself works perfectly fine...though I may adjust my rating and review to reflect that in the future if that changes. Unlike most who say this sort of thing in their reviews, I DO adjust mine.
Update: May 5, 2023 - So I contacted Razer "Support" through their site and used the chat function. After describing the problem, the agent immediately jumped to the concept of performing an RMA replacement. As someone who purchased this thing on May 1, 2023, and received it three days later, I'd go through Amazon if I wanted to do that (which I'm starting to consider). As part of the troubleshooting, the agent suggested I disconnect the keyboard, press and hold Escape+Caps+Space, connect the USB, and let go of the keys afterward. Congratulations! I now have a keyboard in Demo Mode that doesn't respond to input. I had to connect up another keyboard to look up (and realize) I had to perform the same steps to take it out of Demo Mode. So, not only is Razer "Support" obsessed with RMAing products for trivial things, but they're also giving out terrible troubleshooting instructions without providing all the details. That knocks an otherwise good keyboard down from 3-stars (due to the documentation and poor customer service) to 2-stars (due to the absolutely terrible customer service). If I wasn't stuck in a place that literally prevents me from returning this product, at least for the next 15 days, I would be doing so. Instead, I'm trying to unlock the full usage of a product I'm paying for. I'm starting to realize my mistake.
To summarize: I need the Synapse software to use macros. I need to turn off/disable the Synapse software to use the Chroma Effect key binds, but then I can't use macros. Absolutely *Brilliant*, Razer. Note: that was sarcasm.
Update 2: May 18, 2023 - The keyboard developed an ADDITIONAL problem: the Control key would randomly act like it was stuck. So, for example, if you held down Control and pressed Escape, the Start Menu would pop up, right? Now imagine it doing that without holding down Control. Now imagine this kind of "undocumented feature" also applied to any other key you pressed. To fix this, I could press both Control keys at the same time, using Alt+Ctrl+Del, putting the keyboard into/out of Demo Mode, or exit the Synapse software. However, if I EVER intend to use Macros with this thing, I need the Synapse software...and that software is causing the problem. I did not intend to spend nearly $300 on this keyboard and insurance just to have to work around poor programming and poor documentation. Razer has seriously dropped the ball on this and I've been dealing with 2 weeks of issues. As compensation, they've offered me numerous apologies in a template format, which truly shows they couldn't care less. I'm NEVER purchasing another Razer product and I highly encourage anyone reading this to shop elsewhere. From 2-stars down to 1.
Top reviews from other countries
Reviewed in Mexico on April 11, 2024
Reviewed in Mexico on February 21, 2024
Es el estilo contemporáneo.
Estoy feliz con mi compa no se siente barata hasta la cuerda usb muy reciente.
Las luces son muy lindas.
Reviewed in Mexico on February 9, 2024
Es el estilo contemporáneo.
Estoy feliz con mi compa no se siente barata hasta la cuerda usb muy reciente.
Las luces son muy lindas.
I haven't had a chance to use the keyboard to its full potential yet, but it does come with just about everything but the kitchen sink. There are a few miner annoyances with this keyboard. First of all, the Command Dial is too close to the Esc key, I think Razer could have left a bit more room between the two buttons. Secondly, it's very easy to accidentally press the 3 macro keys on the left-hand side of the keyboard, so I have mine disabled. Someone may find 8 macro keys useful, however, I think it's a bit overkill. Last but not least, you can tune this keyboard's polling rate all the way up to 8000 Hz, but realistically speaking, there is no real-world advantage to this, so for all intents and purposes, I feel 2000 Hz of polling is adequate for most users--gamers and everyday users, alike.
Lovely keyboard with still a fair amount of noise for the yellow switches, i was expecting an almost silent key press. The keyboard wil take a short time to gve used to as my previous had a large enter key and this one isnt as large and i keep pressing # and enter at the same time. Shortcut keys are a nice touch and the 3 macro buttons on the side were a surprise when i accidently pressed them. Think i will have to change the default on those for when gaming!