Top critical review
1.0 out of 5 starsGreat At Fitst, But Died From Heat Issues! 5 Stars Originally Now One Star Or Less!
Reviewed in the United States on May 5, 2018
This is a great modem if you want to buy your own. I purchased all of my own cable modems and routers as a TWC/Spectrum gives you junk. I was having to take their router back at least once a month and sometimes weekly. The last time I took one in to exchange it for a “new” one, their all just patched up and sent out, it was making a rattling noise as I was walking from the TWC store! I took it back in and the women who gave it to me said “You must have dropped it between the doorway and your vehicle. It didn’t sound like that when I gave it to you!” I got mad as usual dealing with a TWC and slammed it on her desk and said I was going to buy my own. I bought this one. It worked fine until we had a surge or power drop and it was working still, just not up to full capacity! Of course the warranty was out of date by like two weeks, but I gave this 4 stars as you can get a much better router now that’s faster and more reliable!
UPDATE!
This modem is a piece of junk! It gets terribly hot to the touch and it will not last very long. As I commented on the top reviewers review, he is exactly correct about the heat issues this modem has a problem with! It gets extremely hot and it can not handle the number of Wi-Fi devices most people have now. It started getting so hot that I was going to add two computer fans in a push -pull system to each side of this heat producing device! I noticed that it had become very hot when I had to unhook my Netgear router as it was just not able to handle the newer speeds. It is perfectly fine and worked very well for 5 years or more.
However I purchased two different Motorola modems and both went out. The first one was obvious that it had died. As an Electrician, I noticed a burnt electronic smell and realized the Internet was down. As I approached the office , I could smell it stronger and the modem was not lit up! It was toast! The one I am reviewing here was hot to the touch probably immediately, but after about 5 months we started having issues with this modem and Internet connection to devices. I would avoid this modem like the plague! I paid twice what it cost now, however it has been the second Motorola router to fail from heat issues. I would definitely rethink buying this or any other Motorola modem. The cable company tried to reach our router through this modem and they could not! The technician got on line and informed me that 8 channels had burned out! He said I needed to buy another one! Cable supplied modems are terrible and I was having to return their junk about twice a month! They work for minimal applications, but when you have two MacBook Pro laptops, two IPhones, two iPad Pros as well as a Server, a Home Automation device, a Roku, two network stereo Receivers , one Oppo UDP-205 as well as a Wi-Fi thermostat, you are putting a lot of strain on the modem as several devices are constantly connected to the Internet. Their are at least 5 devices or more always connected to the Internet.
I finally bit the bullet and went with the Netgear CM700 and it never gets hot , even when multiple devices are being used. It stays incredibly cool! Even with multiple devices running at once. I paired it with a Netgear Nighthawk X10 router and a Netgear S8000 8 gigabyte port switch. Two are designated for 4K streaming. It has been up and running multiple devices for around or over a year! The router has built in fans and four channels. It can also be app contolled by my iPad Pro.
This was originally a five star review, but it should be better than this! I bet it is exactly why the price is half of what I purchased this for originally!