Top critical review
1.0 out of 5 starsPoor quality - broke almost at the start
Reviewed in the United States on March 15, 2024
I printed about 4,000 pages a month. This printer advertises a duty cycle of 4500/5000 pages a month. Almost at the outset printer was jamming, docs got stuck spooling in limbo (with a direct usb cable connection), and giving me error messages that said that there was no paper in the tray. Also, the printer was loud and slow. I called Epson customer service (since I was within the 1st year of warranty). I called twice. First time I spent 1.5 hours troubleshooting and was told I would get a call back. Weeks went by and nothing. Second time I was on the phone about 1-1.5 hours until finally they agreed to send me a printer and take this one back. Unfortunately they sent me a refurbished printer. The refurbished printer had me wishing I had my first printer back - it was screeching (loudly) every time it printed, from the get-go. This noise went on for a while and then the printer stopped working altogether. Luckily I had purchased Asurion, who by that time had taken over the warranty. Their claims process was prompt and easy, but but the time I will have received the new printer I will be 3 weeks without a printer. Epson scanners are good, but this printer was a headache throughout. DO NOT BUY.
I hope the repair actually makes a difference, but I seriously doubt it.