Top critical review
1.0 out of 5 starsLow Quality and No Customer Support/Service
Reviewed in the United States on August 21, 2023
This is a cheaply manufactured treadmill which may suffice for casual walking and last a year or two at best. I purchased this in January of 2022 and have had to replace the controls 3 times. It is now completely inoperable and I can't even move it because the folding mechanism is broken. See attached photos. This company literally built it such that circular parts go through smaller squared off holes.
On dozens of occasions the treadmill failed to slow down when prompted, forcing me to pull the emergency lever to trigger a dead stop. If you're a runner, you know how bad such a thing is for your legs. The machine would also randomly increase incline unprompted and it's just generally unsafe unless you're anticipating a malfunction.
You're completely on your own if the treadmill needs to be repaired, and they'll charge you for parts if it's past one year from purchase. I can't even fold it so that I can move it out of my home. The attached photo shows you how helpful their service team is when you request a simple and fair response.
In order to cancel an annual subscription, you must call them to do so but they don't answer the phone. I spent hours on hold over a 3-day period frantically trying to cancel before being charged hundreds of dollars later that week. Luckily I found a hack on Reddit instructing me to literally DM them on Facebook. Yes, I had to send a Facebook message to cancel a $300+ auto-renewal because they purposefully don't pick up their phones.
This company acts in bad faith, their product is of low quality, and their ethos is to sell and ignore. Do not buy this treadmill. Spend the same amount for a more established real company or spend a little more for a good product.