Top critical review
1.0 out of 5 starsTLDR: Save yourself the trouble. Frequent "dry" warnings, leaking front door, poor customer support
Reviewed in the United States on February 21, 2022
PROS:
-Washes dishes very well (when it actually works)
-Attractive looking
CONS:
We’ve had this thing for 5 months and it has been trouble from the start. 50% of the time it stops working mid-cycle because it says it's “dry" (it isn’t, the reservoir still has water). If you add more water to the reservoir and just resume the current cycle, the water overflows and begins LEAKING out of the front door all over my countertop. So the only workaround is to completely drain the machine, refill, and restart the cycle. Even after doing this, sometimes it still gives the same error message in the middle of my 2nd attempt!! Typically this “dry” error message happens during the rinse cycle so lately I have just been taking the dishes out and rinsing them by hand because this thing is so flakey and I’m over it.
Lately the machine has even started giving us the “dry” alarm only 2 minutes into starting it up!! Just now (which prompted me to finally write this review), I had it alarm “dry” 2 minutes into the cycle 3 consecutive attempts. I had to perform the drain, refill, restart ritual 3 times in a row before the thing is finally washing the dishes. TBD if it finishes the cycle….
My husband has been emailing back and forth with the company regarding these issues and despite the fact that they have actually been responding, they have not resolved anything at all (no offer to replace, refund, or repair). I’d be willing to give this item more stars if the company was actually providing any remedy to the situation, but they have been completely unhelpful.
Listen, when it actually works as advertised, I love this machine. It washes dishes very well and looks attractive in my kitchen. However, please save yourself the trouble and DO NOT even consider purchasing this product.