Brand | ARRIS |
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Series | SB8200 |
Item model number | SB8200 |
Item Weight | 8 ounces |
Product Dimensions | 1.75 x 5.13 x 5.25 inches |
Item Dimensions LxWxH | 1.75 x 5.13 x 5.25 inches |
Color | White |
Batteries | 1 Lithium Ion batteries required. |
Manufacturer | CommScope |
ASIN | B07DY16W2Z |
Country of Origin | USA |
Is Discontinued By Manufacturer | No |
Date First Available | January 19, 2017 |
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Ships from: Amazon.com Sold by: Amazon.com
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Ships from: Amazon Sold by: Amazon Warehouse
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ARRIS SURFboard SB8200 DOCSIS 3.1 Cable Modem , Approved for Comcast Xfinity, Cox, Charter Spectrum, & more , Two 1 Gbps Ports , 1 Gbps Max Internet Speeds , 4 OFDM Channels
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Brand | ARRIS |
Internet service provider | Xfinity, Cox, Spectrum |
Connectivity Technology | Ethernet |
Compatible Devices | Router |
Product Dimensions | 5.13"L x 1.75"W x 5.25"H |
About this item
- A Trusted Name in Home Connectivity: Better connectivity, better speed. The ARRIS SURFboard SB8200 DOCSIS 3.1 Cable Modem is designed to bring you superior connectivity, increase your network capability and provide faster streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing. .Telephone Port : None. HD Multi-Media Streaming : Yes.
- Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees (Savings vary by cable service provider). Certified for use with most U.S. cable internet service providers. For a complete list see additional details below.
- Modem Technology: DOCSIS 3.1 is the newest technology available from cable internet providers. Its 10x faster than DOCSIS 3.0, provides better security, reduces lag while gaming & enables multi-gig networking (ability to run fast speeds on your copper cable from your internet provider).
- System requirements 1. High-speed Internet access account 2.Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari 3. Compatible operating systems: 4. Windows 10 5. Windows 8 6. Windows 7 Service Pack 1 (SP1) Note: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with your SB8200. a.Macintosh 10.4 or higher b. UNIX c. Linux
- Simple and Secure Set-up: Plug-in the device, download the SURFboard Central App, and follow the instructions to activate the modem. Connect to a Wi-Fi router for networking.
- Compatibility: The SURFboard SB8200 is compatible with major U.S. cable internet providers including Cox (Gigablast), Spectrum (Internet Gig), Xfinity (Blast!/Extreme Pro) and others. It's approved for cable internet speed plans up to 1-Gbps. Check your Internet Service Provider (ISP) website to confirm compatibility.
- What's in the Box: When you purchase you will get an ARRIS SURFboard SB8200 Cable Modem, Power Supply, Quick-Start guide, and 2-year warranty card.
- Ethernet Ports: Has two 1-Gigabit ethernet ports to connect to a Wi-Fi router or other wired device.
- Dedicated Customer Support: Live Chat and Phone Support available 8am -1am EST.
- Compatible Service Providers: Advanced Stream, Altice Optimum, Altice Suddenlink, Armstrong, Atlantic Broadband, CableOne/Sparklight, Click CableTV, Comcast/Xfinity, Cox, Grande Communications, New Wave/Sparklight, Mediacom, Midcontinent Communications, RCN, Service Electric, Spectrum, Wave Broadband, WOW, Zito Media
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This Item ARRIS SURFboard SB8200 DOCSIS 3.1 Cable Modem , Approved for Comcast Xfinity, Cox, Charter Spectrum, & more , Two 1 Gbps Ports , 1 Gbps Max Internet Speeds , 4 OFDM Channels | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | -31% $131.94$131.94 List: $189.99 | -10% $197.99$197.99 List: $219.99 | $99.99$99.99 | -38% $24.99$24.99 List: $39.99 | -48% $98.00$98.00 New Price: $189.99 | -27% $130.98$130.98 List: $179.99 |
Delivery | Get it as soon as Monday, Mar 25 | — | Get it as soon as Monday, Mar 25 | Get it as soon as Monday, Mar 25 | — | Get it as soon as Monday, Mar 25 |
Customer Ratings | ||||||
Easy to install | 4.2 | 4.2 | 4.4 | 4.3 | 4.2 | 4.4 |
WiFi signal | 3.7 | 3.7 | 3.8 | 3.8 | 3.8 | 3.9 |
Tech Support | 3.3 | 3.2 | 3.1 | 3.6 | 3.4 | 3.5 |
Value for money | — | 3.8 | 4.3 | 4.5 | 3.8 | 4.1 |
Easy to use | 4.6 | — | — | 4.5 | — | 4.4 |
Sold By | Amazon.com | Amazon.com | Hitron Americas | Woot | Kanga Supply | MTRLC LLC |
connectivity tech | Ethernet | Ethernet | Ethernet | Ethernet | Ethernet | Cable |
ethernet ports | 2 | 2 | 2 | 1 | — | 2 |
number of ports | 2 | 2 | 3 | 1 | — | 6 |
data transfer rate | 10 gigabits per second | 2500 megabits per second | 1 gigabits per second | 400 megabits per second | — | 6 gigabits per second |
max downstream rate | 10000 megabits per second | 2500 megabits per second | 1 gigabits per second | 686 megabits per second | 1 gigabits per second | 686 megabits per second |
max upstream rate | 232 megabits per second | 2.5 gigabits per second | — | 143 megabits per second | 1 gigabits per second | 1 gigabits per second |
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Quick Review of the ARRIS SURFboard Cable Modem
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What's in the box
Product Description
The SURFboard SB8200 is compatible with major U.S. cable internet providers including Cox, Spectrum, Xfinity and others. It's approved for cable internet speed plans up to 1 Gbps. Check your cable ISP website to confirm compatibility.
Product information
Technical Details
Additional Information
Customer Reviews |
4.4 out of 5 stars |
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Best Sellers Rank | #34 in Computers & Accessories (See Top 100 in Computers & Accessories) #1 in Computer Networking Modems |
Warranty & Support
Feedback
Product guides and documents
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From the brand
Stop paying for Modem fee
Listen. Watch. Play. Stream. Shop. Work. And Learn. Like Never Before.
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Trusted in home connectivity
The heart of your network starts with your Cable Modem.
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From the manufacturer
Streaming & downloading at home. Eliminate monthly modem rental fees.
ARRIS SURFboard SB8200 DOCSIS 3.1 Cable Modem | Approved for Comcast Xfinity, Cox, Charter Spectrum & more
Basic Connection
Your network is comprised of several components. The most important of those is the modem. The modem is the heart of any home network, providing the connection from your ISP to the internet. You'll need to add a Wi-Fi router to share that connection.
Sold over 260 Million in Home Connectivity
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Own Your Modem & Save:Own Your Modem & Save: Reduce your cable bill & no longer rent a cable modem, remove those monthly fees. Compatible with major U.S. cable internet providers including Cox, Spectrum, Xfinity and others. |
Fast Internet:DOCSIS 3.1 is the newest technology available from cable internet providers. Its 10x faster than DOCSIS 3.0, provides better security, reduces lag while gaming & enables high speed networking in your home. |
Connects To Any Router:Connect to any Wi-Fi router or mesh system for whole-home networking. Two 1-Gigabit ethernet ports support secondary IP for Home/Business (as supported by your service provider). |
Straightforward Set-up:Plug-in the device, download the SURFboard Central App, and follow the instructions to activate the modem. Connect to a Wi-Fi router for networking. |
ARRIS Delivers Quality & Performance
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Quality You Can Trust:The brand trusted by the world’s leading cable internet service providers, now available directly to you. |
High-Performance & Low-Latency:DOCSIS 3.1 technology improves the performance and efficiency of your home network with reduced latency for high-bandwidth applications like 4K streaming, gaming and conference calls. |
Future Proof:The latest DOCSIS technology – able to support current and future service plans up to 1 Gbps. |
Approved For Cable Internet Plans:Supports service plans up to 1GB. |
SURFboard SB8200 | SURFboard SB6190 | SURFboard S33 | SURFboard SB6183 | |
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Customer Reviews |
4.4 out of 5 stars
18,298
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4.3 out of 5 stars
5,763
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4.4 out of 5 stars
3,271
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4.4 out of 5 stars
6,986
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Best for Cable Internet Plans | Up to 2 Gbps | Up to 1 Gbps | Up to 3.5 Gbps | Up to 686 Mbps |
DOCSIS Technology | DOCSIS 3.1 | DOCSIS 3.0 | DOCSIS 3.1 | DOCSIS 3.0 |
Downstream & Upstream Channels | 32 x 8 | 32 x 8 | 32 x 8 | 16 x 4 |
Ethernet Ports | 2 (1 Gb) | 1 (1 Gb) | 1 (2.5 Gb) & 1 (1 Gb) | 1 (1 Gb) |
High Performance Online Gaming | ✓ | n/a | ✓ | n/a |
Simultaneous HD, 4K Ultra HD & VR Streaming | ✓ | n/a | ✓ | n/a |
Multi-Network Capability | ✓ | n/a | ✓ | n/a |
Built in Wi-Fi | no | no | no | no |
Digital Voice Service Capability | n/a | n/a | n/a | n/a |
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the speed and ease of setup of the modem. For example, they mention it provides 500+ Mbps down and 50+ MHz up. That said, they're satisfied with the value. That being said, opinions are mixed on performance, connectivity, quality, and compatibility.
AI-generated from the text of customer reviews
Customers like the download speed of the modem. They mention that it provides faster speed than their previous modem, has high performance, and is reliable. They also say that videos, gaming, and downloading are much faster now.
"...- It has two ethernet ports - a plus (they both work)- It's fast and the connection has been rock solid.Cons:-..." Read more
"...Speed testing shows a twofold increase in upload speeds and download speeds are in spec for my plan...." Read more
"...Both modems deliver excellent speed and reliability...." Read more
"...minutes, then lost internet connection, then was back but at slower download speed. Then it was running fine. That pattern continued to repeat...." Read more
Customers like how easy it is to setup the modem. They mention that it's quick and easy to set up using both the Arris and Xfinity apps. They also appreciate the simple web interface for the little configuration that's needed.
"...This thing was here next day. This is a nice thing.- It was easy to hook up - unplug old modem, plug this in.- It is SMALL...." Read more
"...modem will prove reliable: it's a device that's easy to work with and doesn't take up much space . . . except at your power filter." Read more
"...Setup of the device was quick and easy and you simply plugin the coxial cable, Ethernet cable to your device (router for 99% of the people) and..." Read more
"...The older modem only had one 1Gb port.Pros:- Easy to setup using both the Arris and Xfinity apps...." Read more
Customers like the value of the modem. They say it is well worth the cost, one of the cheaper modems, and provides solid bang for the buck. Some say that it is a great buy and saves a lot of money. Overall, customers are satisfied with the value and performance of the product.
"...backend errors are corrected it's smooth sailing and I'm saving myself a ton of money..." Read more
"...able to get nearly 900mbps speed, which is impressive, and the modem is a bargain, relatively-speaking...." Read more
"...Paid for itself in a few months/ well worth the price. Good build quality, and has not missed a beat." Read more
"High performance, and a very reasonable price. I wish it had a power switch like the Motorola modems do, but it doesn't...." Read more
Customers are mixed about the performance of the modem. Some mention that it's stable and works well, while others say that it won't work with their ISP and has issues using it with their WiFi router. Some customers also report issues with maintenance and dynamic range window violations.
"I decided to replace an older Arris SB so I bought this. It's working well so far, but Comcast setup was awful. You're prompted to use the app...." Read more
"...I got the SB8200 and it worked for 58 days. It then stopped working. It was replaced by Arris but the second modem did not work, either...." Read more
"...This modem worked perfectly." Read more
"4 phone calls later (1 to my service provider Comcast, 3 to Arris) it works great. BUT a customer should not have to jump through so many hoops...." Read more
Customers are mixed about the connectivity of the modem. Some mention that the WiFi has improved since they started using it, with signal strength all over the house and its perimeter. They also stream content with no noticeable impact on their network. However, others say that it stopped connecting to the internet and randomly stopped communicating via the Ethernet port with the Wi-Fi access point. They mention that they started having regular loss of connectivity on their service.
"...Then, today it became intermittent. It ran for a couple of minutes, then lost internet connection, then was back but at slower download speed...." Read more
"...- It has two ethernet ports - a plus (they both work)- It's fast and the connection has been rock solid.Cons:-..." Read more
"...The Ethernet ports are only Gigabit Ethernet and therefore the Max you will get is 950Mbps average down and it will never be possible to the the..." Read more
"...After I could not ignore the unexplained connection drops and unusual amount of internet outages I finally uncovered this cable modem was the culprit..." Read more
Customers are mixed about the quality of the modem. Some mention it's rock solid, reliable, and has good performance. However, others say that it fails at different times and dies in service.
"...Both modems deliver excellent speed and reliability...." Read more
"...THEY ARE THE "best" - because they are clearly INFERIOR, with PLANNED OBSOLESCENCE!..." Read more
"...This product being a DOCSIS 3.1 Modem seemed to be safe and solid when I purchased last year on Amazon.com...." Read more
"...Paid for itself in a few months/ well worth the price. Good build quality, and has not missed a beat." Read more
Customers are mixed about the compatibility of the modem. Some mention that it works well with their internet provider and pairs well with most routers. However, others say that it is not compatible with Xfinity, Cox, and TVO.
"...The bottom line is that this modem is not fully-compatible with the "enhanced" speed tiers of Comcast/Xfinity, though it's not the modem's fault...." Read more
"...Maintenance Ranging - No Response received" and "dynamic range window violation" errors...." Read more
"Received in a timely manner. Easy setup. Paired well with my Netgear WiFi Router. Called my internet provider to register the Modem and that was it...." Read more
"...This modem does not support voice service meaning if you have landline service, you will lose it...." Read more
Customers are dissatisfied with the interruptions caused by the modem. They mention that it continuously reboots itself, at random, and requires a reboot. Some say that the web interface doesn't have a restart button, and the mode has to be restarted at least once per day.
"...Good download speed. Then, today it became intermittent...." Read more
"...This Arris modem worked great up until a month ago. Started glitching and going offline. So i replaced it with the Arris S33...." Read more
"...appeared to be OK at first, but then our household started having modem resets, connection drops, and packet loss during gaming every 2-3 days...." Read more
"...-30 seconds while other times, as mentioned, it just flips and decides to fully reset instead of falling back to a slower mode...." Read more
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It is an easy setup. For some reason Comcast/Xfinity decided to try and tell me they needed to send a tech to my place to set it up, which would have resulted in a fee of course. I had my laptop plugged into the modem and I had Xfinity on the line. He was going through this and that and even though I told him I had an Arris SB8200, he kept trying to say he couldn't register it. He kept me going for 30 minutes before he brought up the tech. I said that my laptop was resolving host addresses fine, it just wasn't able to reach them.
He said again he would send a tech...
I said get me a supervisor. He changed his mind, asked me for the MAC address of the modem and I again reminded him that I was using the Arris SB8200. He said "Oh! That is my fault! I thought you said it was a Comcast modem!" - as if I didn't mention it twice.
Anyway, he was nice enough to deal with. He "reset" the signals on their end and boom, IP resolution AND we could reach hosts again.
Anyway, if they try to pull that with you don't allow it if you know even a little bit about what you are looking at with a command prompt and some simple commands.
Pros:
- This thing was here next day. This is a nice thing.
- It was easy to hook up - unplug old modem, plug this in.
- It is SMALL. I was not expecting the size.
- It has two ethernet ports - a plus (they both work)
- It's fast and the connection has been rock solid.
Cons:
- It wasn't free.
- Xfinity/Comcast try to pretend the modem has an issue a tech needs to look at - no
- You can't dim the lights. They are a touch bright at night.
Buy this thing. So long as you get it from Amazon directly it will work fine.
Now to sell this router and get a Wi-Fi 6E version.
You can read my sad tale below if you choose. But a quick summary may suffice. I got the SB8200 and it worked for 58 days. It then stopped working. It was replaced by Arris but the second modem did not work, either. That modem was replaced by Arris and the third modem did not work. The odds of getting three bad modems were pretty near zero so attention turned to Comcast. A tech came out and confirmed that the SNR was way low and the signal levels were out of bounds. He ran a new cable to the Comcast distribution box and installed a new splitter. The third modem connected immediately and worked perfectly. The fact that my old modem (not a docsis 3.1) worked had initially suggested that the problem was the new modem instead of the Comcast line.
Arris support was GREAT through all this. I got right through to a live tech after about 3-5 rings (after their voice menu system answered and directed my call). They replaced the modems quickly (I had to send old modem back via ground - free return shipping - but they sent replacement modem via next day delivery). This is some of the best support of any company I deal with. It is pretty much the opposite of Comcast where getting to a live agent can be very difficult.
This review was originally a 2 star but is now a 5 star - and I would give Arris support 6 stars if I could.
ORIGINAL POST *********************
I have had this modem for 58 days. It was working well connected to Xfinity. Good download speed. Then, today it became intermittent. It ran for a couple of minutes, then lost internet connection, then was back but at slower download speed. Then it was running fine. That pattern continued to repeat. I had hoped it was an Xfinity issue, but I reconnected my previous modem and everything is working just fine.
Before purchase I had read the bad reviews, but there were way more good reviews so I hoped that I would be one of those customers that got a "good one". Nope. Besides EVERY modem I looked at had about the same number of bad reviews. Many saying - don't buy this. So what is one to do?
UPDATE **************
I contacted Arris customer support. I got through to a tech IMMEDIATELY. He said they needed to check the modem while it was online. Since I had already installed by backup modem, I had to contact Comcast and switch my MAC address back to the Arris and get in connected. I then called Arris back and again was connected to a tech, immediately. The reason this is a 2 star rather than a 1 star is because of the ease of contacting support. The tech looked at the modem stats and agreed it was bad. After a 5 minute delay while he consulted with a supervisor, he approved my return of the modem. He emailed me a prepaid shipping label and said they would send a new modem to me as soon as they received the old one back.
So what Arris may lack in quality, they do mostly make up for in good customer support. Realistically, any product can fail, so the experience in dealing with a failed product is an important part of the buying process. Arris support gets 4 stars from me - one star off for making me reinstall the modem so they can verify it was bad. Though that was a perfectly reasonable request from them, I had pretty good evidence of my assertion that it was their modem which was the issue.
Update 2 **********
I got the replacement modem. I spent about 90 minutes on the phone with Xfinity and Arris customer support trying to get that modem working with Xfinity. We could not get the modem to work - it seemed like it was working for a few seconds here and there. So I am sending this replacement back and will get yet another replacement (for the replacement). Hopefully the 3rd times the charm.