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Certified Refurbished Ring Video Doorbell Pro, with HD Video, Motion Activated Alerts, Easy Installation (existing doorbell wiring required)

4.3 4.3 out of 5 stars 18,894 ratings

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Testing and Inspection Process
Each pre-owned device goes through a full diagnostic test, thorough cleaning and inspection, secure data wipe, and replacement of any defective parts identified in testing (where applicable).
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This device was tested by Amazon
Function: Fully functional More details
Battery: Tested and charged, if applicable
Software: Updated during testing
Pick a version
Video Doorbell Pro
This item is certified to work with Alexa
WORKS WITH ALEXA
Add voice control by combining with a screen Alexa device
  • This item
  • +
  • Required
  • =
  • “Alexa, show the front door camera.”

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Purchase options and add-ons

  • A Certified Refurbished Video Doorbell Pro is refurbished, tested, and certified to look and work like new and comes with the same limited warranty as a new device.
  • 1080p HD video doorbell that lets you see, hear and speak to people from your phone, tablet, or select Echo device. Includes privacy features, such as customizable privacy zones and audio privacy, to focus only on what's relevant to you.
  • Get notifications whenever motion is detected by customizing your motion zones.
  • With Live View, you can check in on your home any time through the Ring app.
  • Easily setup your Ring Video Doorbell Pro by connecting to wifi via the Ring app and mounting in your desired location.
  • Connects to existing doorbell wiring for constant power. Requires a transformer (not included): 16-24VAC, 40VA max, 50/60Hz. No halogen or garden lighting transformers; no DC transformer/power supply.
  • With a Ring Protect Plan (subscription sold separately), record all your videos, review what you missed for up to 60 days, and share videos and photos.
  • Connect your Ring doorbell with Alexa to hear announcements on your compatible Echo device when your doorbell is pressed and see a live view of your camera if you have an Echo device with a screen. Talk to visitors by saying “Alexa, talk to the front door.”
Ring Wired Doorbell Plus

Wired Doorbell Plus

  • 1080p HD Video and Pre-Roll Video Previews for 6-second previews of motion alerts.
  • Dual-band wifi for more reliable connections and fewer interruptions.
  • Built-in Alexa Greetings, an exclusive Ring Protect Plan subscription feature, let you greet anyone who stops by.
HD night vision, two-way talk, motion detection, Alexa greetings

Never miss a visitor

Get real-time notifications when visitors press your doorbell or trigger the built-in motion sensors. With the customizable motion zones, you decide what alerts matter. If you’re busy, save time and ask visitors to leave a message with pre-selected Quick Replies. It’s like an answering machine for your front door.

Never miss a visitor
Works with Alexa

Let Alexa get the door

Can’t get the door? We’ve got you covered. With built-in Alexa Greetings, an exclusive Ring Protect Plan feature, Wired Doorbell Plus automatically greets anyone who stops by, lets delivery drivers know where to leave your packages, and records detailed video messages, all on its own.

Complete control from the Ring app

Receive real-time notifications on your phone and tablet, get real-time video and audio with the Live View button, control and customize important security settings, get exclusive features, and save and share videos, photos with an optional Ring Protect Plan. Control everything with one simple app.1

Connected devices
Notifications

DIY wired installation

Step 1: Disconnect

Step 1: Disconnect

Turn off power at the breaker and connect the included Pro Power Kit to your doorbell’s chime inside.

Step 2: Connect

Step 2: Connect

Outside, disconnect your existing doorbell button. Connect doorbell wires to the back of Video Doorbell Pro.

Step 3: Set Up

Step 3: Set Up

Secure your Ring doorbell to your home, attach your faceplate and turn power on at the breaker. Use the Ring App to continue set up

Compare video doorbells

Price From: $39.99 From: $111.99 From: $174.99
Ratings 4.3 out of 5 stars (5,307) 4.3 out of 5 stars (18,894) 4.5 out of 5 stars (514)
HD video 1080p 1080p 1536p
Motion detection Advanced Advanced 3D motion
Two-way talk check mark check mark check mark
On-demand video check mark check mark check mark
Motion activated alerts check mark check mark check mark
Video and audio privacy check mark check mark check mark
Hardwired installation check mark check mark check mark
Pre-Roll Video Previews check mark check mark check mark
Work's with home's existing chime box check mark check mark
Dual-band wifi check mark check mark
Quick Replies check mark check mark
Alexa Greetings check mark check mark
Head-to-Toe HD+ Video check mark
Bird's Eye View check mark
Audio+ check mark

Technical Details

Certified Refurbished Ring Video Doorbell

Average install time

~15 minutes

Video

1080 HD Live Video, Live View, Color Night Vision

Field of view

160° horizontal, 90° vertical

Motion detection

Advanced Motion Detection with Customizable Motion Zones

Audio

Two-way audio with noise cancellation

Power

Hardwired Requires a compatible doorbell, Ring plug-in adapter or transformer (not included): 16-24 VAC, 40VA max, 50/60Hz No halogen or garden-lighting transformers; Ring DC transformer/power supply only

Internet requirements

High-speed internet

Connectivity

Connectivity 802.11 b/g/n Wi-Fi connection @2.4GHz and 5.0GHz

Operating conditions

-5°F to 120°F (-20.5°C to 48.5°C), Weather Resistant

Available colors

Satin Nickel

Dimensions

4.50 in. x 1.85 in. x .80 in. (114.3mm x 46.7mm x 20.3mm)

Box Includes

Video Doorbell Pro, Satin Nickel Faceplate, Pro Power Kit, Installation Tools and Screws, Wedge and Corner Kits, User Manual, Security Sticker. Ships with a Satin Nickel faceplate.

Setup requirements

Standard doorbell system, Ring plug-in adapter or transformer with 16-24 VAC, 40VA max, 50/60Hz; Ring DC transformer/power supply only.

Warranty and service

1-year limited warranty. This device receives the same limited warranty as a new device. Learn more about Certified Refurbished Amazon devices. Use of Ring Video Doorbell Pro is subject to the terms found here.

Support

Click here to view more information on the Ring Video Doorbell Pro support page.

Generation

Ring Video Doorbell Pro

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Customer reviews

4.3 out of 5 stars
4.3 out of 5
18,894 global ratings

Customers say

Customers like the ease of installation with the video doorbell. They mention that the instructions are clear and easy to follow. They also appreciate the clear and crisp image quality. However, some customers have reported issues with connectivity and sound quality. Customers also disagree on performance, quality, motion detection, and condition.

AI-generated from the text of customer reviews

397 customers mention304 positive93 negative

Customers find the installation of the vdo device to be easy. They mention that the instructions are clear and easy to follow. They also say that the product integrates very easy with the Amazon Echo and that it is super easy to hook up the two wires. Customers also say there was no trouble connecting to the Ring servers.

"...As for the doorbell itself, install was straight forward. I did have to upgrade my transformer for this. I installed the Endurance pro 24v unit...." Read more

"...It integrated very easy with the Amazon Echo and you can set the echos to notify you when there is someone at the door..." Read more

"...There were physical instructions included in the box, as well as, instructions you can view on Amazon...." Read more

"...The software took another 30 minutes to setup.. which required me to create an account...." Read more

166 customers mention118 positive48 negative

Customers like the image quality of the vdo device. They say the video and screen shots are clear and crisp, the picture quality is excellent, and the night vision is great. Some mention that the video is clear during the day and at night, but the flood light has a better quality video. That said, most are happy with the 1080p resolution and the ability to see great crisp details in low light.

"...Picture - Picture clarity is fantastic, I can tell when the birds, rabbits, and other neighborhood wildlife (like cats n stuff) are at my front door..." Read more

"...The range in which the camera can see humans is quite amazing because it doesn’t operate in a cone-shape from my door...." Read more

"...Ring's video is not that high of bitrate (quality) but still needs to stream that data to their servers before you can even download/see it...." Read more

"...I also like the 1080p resolution, and the night vision is decent...." Read more

1,008 customers mention532 positive476 negative

Customers are mixed about the performance of the doorbell. Some mention that it worked flawlessly, the camera works very well, and the push notifications work spectacularly well. However, others say that the product did stop working, has known issues, and did not work at all.

"...configure motion detection settings/alerts and your internet connection speed is decent. Video quality is adequate but not great...." Read more

"...I have terrible glitches with the device when I hit the mute button after talking it gives me a black screen for a few seconds and disconnects the..." Read more

"...The device works flawless and we are very pleased.Old review - Pathetic product and shocked to see Amazon building something like this...." Read more

"...I went online and saw that this device has known issues and Ring just wants to sweep it under the rug...." Read more

570 customers mention321 positive249 negative

Customers are mixed about the quality of the video doorbell. Some mention it's worth buying, has superior quality, and works better than expected. However, others say that it failed after 3 days, was bad in the box, and died without warning.

"...I am giving four stars because the product is truly great, but I would recommend to not go the refurbished route...." Read more

"...Old review - Pathetic product and shocked to see Amazon building something like this. We bought this and spent $200 for the electrical wiring...." Read more

"...The online service that is provided is great. The price to store videos is cheap and I recommend just going ahead and paying for a year in advance..." Read more

"...The “not-so-good” - Ring charges a monthly fee to record movement, understandably as you are using up space on their servers and taking up their..." Read more

118 customers mention67 positive51 negative

Customers are mixed about the motion detection of the doorbell. Some mention that it's excellent, it notifies when motion is detected, and it picks up wind and leaf movement in their yard. However, others say that it can be fooled, it'd be slow to detect movement, and that it is too sensitive and annoying.

"...The motion detection is quite helpful. I live at the beginning of a subdivision and the door faces the street...." Read more

"...less some of the other short comings like sometimes motion capturing being late etc.... I'm not nor would I recommend anyone else to buy any..." Read more

"...I can see the live feed (even if I have no history). And, that's honestly all I cared about...." Read more

"...doorbell and it had poor quality video, no night color, not the best motion detection, and no preview...." Read more

92 customers mention50 positive42 negative

Customers are mixed about the condition of the refurbished unit. Some mention that it looks brand new, is in perfect condition, and is certified to look and work like new. However, others say that the equipment is clearly not correctly refurbished, has way too many problems, and was not CERTIFIED refurbished.

"...All the extra parts in the box are brand new...." Read more

"My old ring doorbell pro just took a dump yesterday. It was falling apart after 8+ years...." Read more

"...For being a refurbished unit it looked brand new. I was surprised to see it came with 30 days of free service too...." Read more

"...Others, (like a bunch of the ring alarm sensors) failed right after the warranty expired. Great...." Read more

421 customers mention39 positive382 negative

Customers are dissatisfied with the connectivity of the vdo device. They mention that the button slows down and it loses connectivity. Some say that the ring stops connecting to their WiFi after a few hours and is unable to properly communicate with their network. Some customers also mention that it won't re-connect. Overall, some customers are disappointed with the product's connectivity and reliability.

"...It worked initially with very poor connectivity, had to do setup couple of time as it would reset on its own...." Read more

"...it gives me a black screen for a few seconds and disconnects the live video right after...." Read more

"...1st unit I received really did have some odd wifi problem and would not connect up, or would, and then immediately lose connection within hours and..." Read more

"...Then it died without warning (no camera, no wifi connection, no lights, no button function)..." Read more

89 customers mention18 positive71 negative

Customers are dissatisfied with the sound quality of the vdo device. They mention that the internal chime doesn't sound off, the ring doorbell sound has interference, and the sound via the speaker is cracked up. They also say that the video freezes and the audio is rarely captured. Additionally, some customers report issues with the house chiming not ringing and the speaker's voice crackles every time it tries to talk. Overall, some complain about the random ring tone and low-frequency buzzing.

"...work at all, I talk to the person and they speak back and the audio is so choppy that neither of us can understand what the other is saying...." Read more

"...That worked for a total of six hours. By the next day, the Ring was offline again, and I blew an entire weekend turning off power, trying to figure..." Read more

"...5th You can't prioritize sound over video if you want...." Read more

"...it very helpful because it offers lots of customization, filters, playback options, and the ability to set notifications for motion and alerts to..." Read more

Works great and great piece of mind with a couple of caveats before you buy
5 Stars
Works great and great piece of mind with a couple of caveats before you buy
Cliff notes*************It's great assuming your doorbell transformer meets Ring's voltage recommendations, your wifi signal strength is adequate, you properly configure motion detection settings/alerts and your internet connection speed is decent. Video quality is adequate but not great. It's good enough to see what is happening at your door.*************We have a couple security cameras already but they are wired to an NVR recording box and the notifications are so slow or don't even send that I can't really rely on it for real-time notifications.For a while I've resisted the notion of paying for surveillance when I can just get a cam with built in SD storage and a nice app like the Wyze cams (which I have inside and love) but having motion and video alerts and footage that can't be stolen or storage get corrupted and a well made phone app is worth $3 a month. I also like that if I decide to add more Ring cameras I can add as many as I want with the 10 dollar plan. Take notes here Nest.As for the doorbell itself, install was straight forward. I did have to upgrade my transformer for this. I installed the Endurance pro 24v unit. It was only a few bucks more than the 14v devices which apparently are the bare minimum Ring recommend. I figured that the extra voltage gives me some headroom to add a smart thermostat if I decide to do that in the future and after discovering how much of a pain it was to access my doorbell transformer in the attic, I'm glad I only had to do this once. Make sure you locate yours before deciding on this model doorbell or the Ring 2 which would have been at least an hour or two shaved off the install time.Once I setup the motion detection zone, basically all false positive alerts are gone. I have the motion detection setting in the middle of the 5 settings. Lowering it doesn't detect the postman at the mailbox despite it being in the motion zone.Notification on my phone is instantaneous. I tested while walking up to the door and it had notified me and I had pulled up the app before I even got to the door both when connected to my home wifi and when on LTE. The remote chime installed without any issues as well.Speaking of home wifi, this seems to be a big sticking point for some owners. I used an android phone app to measure signal strength at my door and it was around -60db (the closer to 0, the stronger the signal). As a network engineer who has implemented numerous small business and commercial wifi installations, for reliable video streaming, I would say if your signal strength at the door is -65 or closer to zero, you're good. If it's higher than -65 like -70 or -75~80, I would strongly recommend investing in upgrading your home wifi with a decent mesh setup like google's wifi, Orbi or EERO mesh. This will allow you to have a wifi access point closer to your door offering a much stronger signal for the doorbell to connect to. Wifi range extenders are hit or miss. They're less expensive than upgrading to a mesh setup but those have to piggyback off your existing wireless instead of just being a part of it and is generally more trouble than it's worth for the average user to setup.The final piece of this working well is your internet speed both upload and download. If you are in a rural area with less than a 10 Mbps connection down and less than 2 Mbps upload, you will probably not have the best experience as this thing is both having to upload/stream video data to Ring's servers and your phone is having to stream/download it from their servers. Ring's video is not that high of bitrate (quality) but still needs to stream that data to their servers before you can even download/see it.If your ISP is metered, you need to be aware that the doorbell is constantly sending video footage. Mine has uploaded 600 megabytes of data in 4 days. At that rate, it will transfer about 4.5 gigs of data in a month. If your data is capped, be sure that you have the headroom to allow the doorbell to stream video footage. FYI it needs to stream this because if something is triggered, that portion of the stream is probably flagged as something you should see and it snips the motion detection part of the stream and sends it back to you. This is why you see your activity video and at first nothing happens and then you see whatever it is that triggered the motion alert. It was recording before it actually saw something move.The only real gripe I have is that sometimes when you open the app to view an event that just got recorded, the app will say that it's processing and not available to play yet.
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Top reviews from the United States

Reviewed in the United States on September 11, 2019
Configuration: Video Doorbell ProVerified Purchase
Customer image
5.0 out of 5 stars Works great and great piece of mind with a couple of caveats before you buy
Reviewed in the United States on September 11, 2019
Cliff notes

*************

It's great assuming your doorbell transformer meets Ring's voltage recommendations, your wifi signal strength is adequate, you properly configure motion detection settings/alerts and your internet connection speed is decent. Video quality is adequate but not great. It's good enough to see what is happening at your door.

*************

We have a couple security cameras already but they are wired to an NVR recording box and the notifications are so slow or don't even send that I can't really rely on it for real-time notifications.

For a while I've resisted the notion of paying for surveillance when I can just get a cam with built in SD storage and a nice app like the Wyze cams (which I have inside and love) but having motion and video alerts and footage that can't be stolen or storage get corrupted and a well made phone app is worth $3 a month. I also like that if I decide to add more Ring cameras I can add as many as I want with the 10 dollar plan. Take notes here Nest.

As for the doorbell itself, install was straight forward. I did have to upgrade my transformer for this. I installed the Endurance pro 24v unit. It was only a few bucks more than the 14v devices which apparently are the bare minimum Ring recommend. I figured that the extra voltage gives me some headroom to add a smart thermostat if I decide to do that in the future and after discovering how much of a pain it was to access my doorbell transformer in the attic, I'm glad I only had to do this once. Make sure you locate yours before deciding on this model doorbell or the Ring 2 which would have been at least an hour or two shaved off the install time.

Once I setup the motion detection zone, basically all false positive alerts are gone. I have the motion detection setting in the middle of the 5 settings. Lowering it doesn't detect the postman at the mailbox despite it being in the motion zone.

Notification on my phone is instantaneous. I tested while walking up to the door and it had notified me and I had pulled up the app before I even got to the door both when connected to my home wifi and when on LTE. The remote chime installed without any issues as well.

Speaking of home wifi, this seems to be a big sticking point for some owners. I used an android phone app to measure signal strength at my door and it was around -60db (the closer to 0, the stronger the signal). As a network engineer who has implemented numerous small business and commercial wifi installations, for reliable video streaming, I would say if your signal strength at the door is -65 or closer to zero, you're good. If it's higher than -65 like -70 or -75~80, I would strongly recommend investing in upgrading your home wifi with a decent mesh setup like google's wifi, Orbi or EERO mesh. This will allow you to have a wifi access point closer to your door offering a much stronger signal for the doorbell to connect to. Wifi range extenders are hit or miss. They're less expensive than upgrading to a mesh setup but those have to piggyback off your existing wireless instead of just being a part of it and is generally more trouble than it's worth for the average user to setup.

The final piece of this working well is your internet speed both upload and download. If you are in a rural area with less than a 10 Mbps connection down and less than 2 Mbps upload, you will probably not have the best experience as this thing is both having to upload/stream video data to Ring's servers and your phone is having to stream/download it from their servers. Ring's video is not that high of bitrate (quality) but still needs to stream that data to their servers before you can even download/see it.

If your ISP is metered, you need to be aware that the doorbell is constantly sending video footage. Mine has uploaded 600 megabytes of data in 4 days. At that rate, it will transfer about 4.5 gigs of data in a month. If your data is capped, be sure that you have the headroom to allow the doorbell to stream video footage. FYI it needs to stream this because if something is triggered, that portion of the stream is probably flagged as something you should see and it snips the motion detection part of the stream and sends it back to you. This is why you see your activity video and at first nothing happens and then you see whatever it is that triggered the motion alert. It was recording before it actually saw something move.

The only real gripe I have is that sometimes when you open the app to view an event that just got recorded, the app will say that it's processing and not available to play yet.
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