Amazon.com: Customer reviews: Tineco A10 Hero Cordless Stick/Handheld Vacuum Cleaner, Super Lightweight with Powerful Suction for Carpet, Hard Floor & Pet

I am a total fusspot and I LOVE this vacuum!

Reviewed in the United States on September 7, 2018

I am the person who uses something and asks "WHO engineered this? Didn't they ever TEST it?" So the fact that I love this vacuum is noteworthy. It is replacing an old ($700) Dyson that had finally become worthless. Now I live in a tiny place (an overstatement for sure) and was looking into the Dyson stick vacuums. After reading the negative reviews, I started looking for other brands. This one had good reviews, so I did more research before buying. I'm glad I did & I'm happy to have it.

When I saw how it was packaged, I immediately thought how well engineered the packaging is ~ let's see if the item is, too. It assembled in seconds and indeed weighs less than expected. And it's pretty. I gave it 3 hours to charge per the instructions (the only instruction I've read to date, by the way.) When it is charging, there are lights that stay lit and blink, so you know it's charging. They all go off when fully charged. First full charge took less than the 3 suggested hours.

This powerful little vacuum takes all the work out of vacuuming. All the weight is in your hand, and it is easy to maneuver. You can depress the trigger for short blasts or flip the clip that keeps it on. (You can use the clip alone as your on/off switch - a sign of thoughtful engineering.) The powerhead swivels and easily slides under minimal-clearance furniture. The regular suction level picks up everything effortlessly and the MAX power level is impressive. I have not run the battery all the way down to empty yet, so I cannot tell you how long it will run between charges.

I have allergies and asthma so filtration was a big deciding factor in choosing this unit, and again, it did not disappoint. There is ZERO dust kick-back while in use (even when I vacuumed up dropped baby powder) and the dust bin empties easily. It completely disassembles for easy cleaning and I literally rinse every part of the bin and filters daily after use. The HEPA is also easily accessible and rinsable. If you do rinse the filters regularly, I recommend wrapping the little filter in a towel after rinsing, and giving it a little squeeze to get the excess water out before leaving it to air-dry. Mine dries overnight when I do this. Being able to keep the vacuum itself clean is important in managing my respiratory health, so I love this feature. It's like having a new vacuum every day.

Attachments slide or click on and off with ease, and again, are all well-engineered for actual use. The small powerhead attachment has a swiveling shroud that insures proper contact when pushing AND pulling it over a surface. The small brush attachment has a click button that reveals the upholstery/lint/hair attachment hiding under the brush cover. The carpet powerhead has a little coin-screw open that allows removal of the roller for easy cleaning (I have long hair, so this is an important feature for me) and it allows access to wipe the inside clean too. EVERYTHING is engineered so that you cannot re-assemble anything the wrong way (Gotta love these engineers!!)

The little parking station is cute and fairly efficient, although it has a couple shortcomings. 1- It has no dock for the mini power brush (I keep mine on the concentrator nozzle - see photo.) 2- The width goes from a compact 6" (by itself) to 13.25" when the floor powerhead is docked. For normal living space this shouldn't be a big deal, but I have 2 closets that measure 4'x2' each, so I don't have the floorspace for this. A wall mount would have been nice, and I will devise some way to do that, but for now see photo for how I store it.

So overall, no deal-breaker complaints. I am keeping & loving it. My only concessions are: 1- No wall mount. 2- No power charger that the unit clips into. (The charger wire needs to be manually plugged in.) 3- The charger and its wire should have been white (not only to match the unit, but more importantly, to match the wall. As a professional fusspot, I will be spray painting and tacking this in place sometime soon.) And 3- I wish it vented straight up rather than out of the sides. When using the hand-held at face level, it vents right into my face. Fortunately, the air is cool and the filtration is fabulous so this does not trigger an asthma attack.

Overall, I highly recommend this great little vacuum and BRAVO engineers, for a job well done!

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PhotoPilot

Works great and love that it is cordless!

Reviewed in the United States on January 9, 2019

Style: A10 HeroVerified Purchase

It is a nice vacuum that sucks well on both carpet as well as on laminate, flat, linoleum, tile, and hardwood floors. For the weight & price, the battery run time is reasonable (runs as stated ~25 minutes on regular mode and ~7 minutes on Max mode after several charges).

It is priced well compared to the competition but has better features that others do not.
Pros:
1. LED light in the front - it really helps you see and clean better. A regular overhead light may not show all of the dirt that a close side-lit LED will. You notice many more items that should be vacuumed.
2. Lock trigger - no need to constantly hold the trigger when using it non-stop. You can lock the trigger and keep it in the on position.
3. Works really well on flat, tile, laminate, hardwood on the regular setting. I would say 80% of the carpet can be cleaned in the regular setting as well. For more dirty spots, sometimes I do need to turn on the 'Max' mode.
4. Since it is cordless, it is much easier to get to places and vacuum more often/easily than a corded vacuum. If you find yourself on an extended hold while calling your bank, put on a Bluetooth headset and start vacuuming.
5. Good and fast response time from support when I e-mailed them.

Good for several rooms to clean at a time but if you want to clean a huge large house all at the same time, then do not throw your old vacuum away or get multiple batteries. The one battery is fine for my needs.

Con:
I am ok with just one battery but when/ if it ever dies, replacement batteries are a bit pricey (about $79 at the time of this post). Hope their price goes down over time.

Overall: Happy with what I have and hope it lasts without any issues. It is great that there is finally some nice competition with better features than some overpriced brands. 2 Year warranty on product and 5 year warranty on the motor. I will update the review should there be any issues in the future.

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Elizabeth Gaines

Impulse Buy FTW

Reviewed in the United States on October 4, 2019

Style: A10 HeroVerified Purchase

Amazon tells me I've had the Tineco A10 Hero for 6 months now. Man, I love this thing so much. I saw an ad for it and ended up buying it the day I saw it (which I have NEVER done). The reviews are true; it really is a great vacuum. I own 5 vacuums, but I've pretty much stopped using the others and favor the Tineco.

Pros:
+ It IS quiet - I can listen to podcasts/music on my headphones while I vacuum.
+ Super easy to use - my 4 and 6 year old can and will vacuum with this thing.
+ Super light weight. I have joint hyper-flexiblity issues; the weight and design of the Tineco doesn't bother me at all.
+ I LOVE the LED light on the floor brush attachment. Oh man, it shows everything that needs to be sucked up.
+ It vacuums up so well. It gets into places my other vacs can't and always picks up things they leave behind. I love that it fits under all of my beds and dressers!
+ It's a great vacuum for every day cleaning, car cleaning, as well as picking up little messes.
+ It runs 25 minutes like it said it would.

Cons:
+ I wish there was an option to choose the brush head(s) you need. Most people buying a stick vac are using it to vacuum up hard floors, not carpet. Why send a carpet attachment (it's described as "Full-size LED Multi-tasker Power Brush -Very effective for agitating dirt embedded in the carpet") when all you need is the hard floor attachment? The options that come with the purchase could be better fined tuned to consumers TRUE needs.
+ The floor attachment that came with the vacuum (which is supposedly for carpet/hard floors) does occasionally scratch my hardwoods when it sucks up grit/tiny pebbles.
+ The larger internal filter (not the small dust filter) can be hard to take out/put back in. Dog hair gets caught at the top of the dustbin. To remove, you have to remove the internal filter and that thing can be tricky to do.
+ Extra battery is expensive; if you want to vacuum your whole house at once (which you will!), you'll need an extra battery to do so.

Overall, I love this vacuum. I would have given it 5 Stars if the floor attachment didn't scratch my floors. Despite the cons, it's been a worthwhile investment!

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mesh

Update: Nice while it lasted which wasn’t for long

Reviewed in the United States on September 24, 2020

Style: A10 HeroVerified Purchase

An October update on my broken vacuum (which was less than 3 months old) issue which I explained in my original review below.
After over a month of going back & forth with Tineco via email regarding a replacement they finally sent me a new vacuum BUT it was not the Tineco A10 Hero Cordless I purchased. It was a different vacuum. Yes I’m thankful I have a new vacuum. BUT I thought a warranty meant you receive the same item you purchased. This did not happen & they provided no reason as to why I wasn’t receiving the vacuum I originally purchased. My rating remains at 1 star. 👎
I still do not recommend buying this vacuum. By the way sometimes they are selling it for $199. I’m glad I didn’t pay that price.

Original review:
Tineco Cordless Vacuum at $149.99 I thought I would give it a try despite some bad reviews regarding longevity. Unfortunately I was one who is experiencing this issue.

I received my vacuum 6/4/2020. I didn’t use it right away. The vacuum is nice. It puts off a nice scent in the air while vacuuming. The suction was wonderful. There is a regular suction which comes on upon starting but then you can chose “max” for a boost in suction which was also wonderful. It’s easy to use, to move around. Lightweight somewhat. I have a dog & it gets all the hair. I learned a lot on how to properly clean it out. Reading the directions is key. There are different locations on the vacuum to get the debris out. I use it on hardwood floors & low carpeted areas. It worked great on both. The battery will last 15 minutes at the most if you choose “max” for your entire cleaning. ••I was disappointed in that aspect. Regardless if I use a combination of regular suction & max the battery doesn’t last beyond 20 minutes. For me with what I paid I expected a bit longer. It takes a good couple hours to fully charge. It comes with nice attachments as well.

This all sounds nice until the end of August hit when the “max” button stopped working for me. It worked only on regular suction. Pushing the max button did nothing.
I contacted Tineco support via email as their paperwork stated to do if any problems arise. I made contact 9/5 regarding my problem. After a couple emails back & forth they asked me to send them a video of the problem which I did. A couple days later I was informed they would replace that unit~the motor~main source of power to the vacuum. It’s now 9/24 & after more & more emails back & forth I haven’t received a replacement. The vacuum has become more problematic & has stopped working. I now am without a vacuum.
My last contact with them a couple days ago was they again would file a request for a new replacement vacuum.
Unfortunately I received a vacuum which wasn’t for long-term use despite the cost.
Honestly I enjoyed the vacuum & its features ••with the exception of the short period of time it will work on a full battery.
At this point I don’t know what will happen with this company. Regardless of what they state with a warranty they aren’t too quick to satisfy a customer & come to resolution. I’ve come to the point of emailing them every 2 days inquiring on the status of the replacement. This has become a problem I shouldn’t have to continue. They should be contacting me on the status.
I have to hope they follow through with a replacement or I’ll be looking to purchase another vacuum very soon.
To summarize:
Nice vacuum & suction: plus
Longevity: negative
Warranty: I don’t know if it truly exists
Customer Service: negative which is very unfortunate.
I will update when hopefully I do have a replacement or not ever.
My recommendation is spend the extra money & buy the good vacuum. I now wish I did.

6 people found this helpful

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Diane Smith

Great Vacumn, even without considering costs!

Reviewed in the United States on August 31, 2018

Style: A10 HeroVerified Purchase

Wow! What a fantastic value. I did a fair amount of research, before purchase, but pulled the trigger on this vacuum despite decent reviews of lower price range units. My main reasons where that some had compared it favorably to far more expensive dysons which I have used, and the motor power rating is 350 Watts, which is good power.

When the vacuum arrived my husband and I where excited to check it out. Both of us where immediately impressed with the build quality of every part. Having used a very expensive Dyson cordless vacuum that one of my friends owns, and comparing the two, I would have to say that this is a far superior build quality and engineered unit.

But how does it work? We’ll we couldn’t wait to try. It came with a battery that was partly charged so we immediately put it to the test in the family room which has a Cecil fiber rug and a wood floors. We vacuum this area every day with a Xiaomi roborock 2 automated vacuum (also highly recommended), so I didn’t expect much, but alas 3 minutes or so of vacuuming had filled up about 1/4 of the clear dust bin with dust and cat hair... the power roller that it comes with seams to work great on the combo of flooring. Emptying the bin was a breeze, and all of the filters are washable, so we rinsed them all and plugged it in to try the next day. Also there note the filters are replaceable and they have impeccably well engineered stainless steel screens.

The next day, I wanted to test it on our rev, as we have a small but aging cordless eureka vacuum that doesn’t hold a charge anymore (not a lithium ion battery). I put the included small power brush on and headed out. Cleaning the RV with it got addictive, I found myself doing not only the floors but also all the seats, 5 minutes later I again had a half full bucket of dust, hair, dirt, etc.... I didn’t even think I had left it that dirty.

So great review so far, now for the honesty and practical feedback. It comes with a base that holds all the accessories in some sort of pyramid fashion. Junk it, it shouldn’t have ever been made, but they also send a nice white bag that holds the accessories just as well. Between the bag and the main vacumn put together, you can store the two in half the space of trying to use their organizer contraption... but kudos for trying. Secondly I though I was getting two batteries with the deal, but only received one, on review I believe that is because the orange unit I believe does ship with two As well as an additional carpet brush, but amazon has them in the same listings just as different colors the blue being $100 less... I should have known something was up their.

That said I really think it would be nice to have two batteries, because if you do use it in high, which has great suction, the battery is only stated to last 7 minutes, so your not going to get much accomplished, on regular mode it is supposed to last 25 minutes. For me this works as most of the area I will be vacuuming is hardwood, so I will only use max on some rugs, but still an extra battery would be great. Better yet they should replace their organizer with a fast charge dock and add th extra battery.

Either way at we love it so far, so much that we ordered another one for camp, and one for my husbands office.

Hope this helps.

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casey m.

Great machine.

Reviewed in the United States on June 26, 2018

Style: A10 HeroVerified Purchase

Update,
I'm knocking this down to 3 stars, you can see my original review below. After having this for just over 2 months now i am less impressed with its suction power. I use it every or every other day to do my hardwood floors, about 1000 square feet, in max mode it will barely make it before running out of battery, and there is little point of running it in standard mode. I have a lab/doberman mix and he sheds his short black hair everywhere. This machine picks it up ok (not great at all, just ok) but a lot of it just gets lodged under the sweeper area (basically gets caught under the device and sticks out around the edges before it can get to the suction part). I usually run it over the edge of a rug halfway through vacuuming and all the hair that was just caught underneath get scraped of so i can vacuum it up with multiple passes. To top it off once the canister starts to get full it kind of just clogs up and makes the suction even worse. I get it, i can empty the canister more while vacuuming but i should be able to do a daily sweep in on go. I'm not even sure what normal mode (not max power) would even do since it doesnt even pick up dog hair consistently, i said in my review below that it picks up dog food, thats very inconsistent after using it more. Anyway i dont think there are a whole lot of stick vacuums for the price that will do any better i was just hoping for more.

ORIGINAL REVIEW:
This thing sucks, in a good way! Picks up pet hair and general dust easily on normal mode. On max mode it picks up pet food and does low pile rugs just fine. My dog is one of those toy shredders so i have stuffing on the floor a lot, it does ok on max mode with the stuffing and the normal attachment but anything too tall it has a hard time with, if you use one of the hose type attachments it picks that stuff up just fine. I havent ran the battery dead yet but i usually run it around our 1000 sq ft of hardwood in about 10 minutes on max mode and it does just fine.
Packaging is great, quality of the machine seem great as well, it looks great, it holds charge well, for all functional purposes of a vacuum its wonderful....but,

The reason its 4 stars instead of 5 is because of the base, storage method and charging method. Mine came with the standard attachments and the hardwood attachment slides into one side of the base to store the unit upright. There isnt a space for the car attachment, or it lacks the "tabs" to slide it into the slots on the opposite side of the base. The base itself is too light and plastic-y for me. With the thought that went into designing this unit and designing the packaging (seriously you feel like you bought a luxury item when unboxing this thing) i wish they would have spent more time on the storage of it. As for charging it just has a cord that goes from the wall to the unit (like a phone would). Lets face it this thing looks great but consumers want to store it in a closet and a lot of the time closets dont have the floor space to set the base in and still have access to the attachments stored on it. I cant think of a time i would want to take the canister/motor part off the stick to store it in the base and then have to reassemble it when i want to vacuum my floors again. So heres my suggestion:

Scrap the base idea. Make a "base" that mounts on the wall that i can hang the thing from. If i'm so inclined to wire an outlet in my closet make it so i can plug the cord into the wall mount and charge the battery just by hanging up the unit (or remove the battery and plug it in separately, thats fine). Make the wall mount able to hang all of the attachments or make an attachment or 2 store-able on the unit itself. I know this is a big ask but I think it would make more sense, just my opinion and like i said i love everything else about this machine.

47 people found this helpful

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Hannah Meckling

No Regrets.

Reviewed in the United States on May 20, 2022

Style: A10 HeroVerified Purchase

I’ve been using a $60 regular vacuum from Walmart for two-three years now. It’s not my favorite but despite the occasional spitting up of dirt and clinging dog odor, it got the job done. I’m not one to spend a ton on items like vacuums. I’ve always wanted the similar stick Dyson vacuum, but, as we all know they’re ridiculously over priced. I finally decided it was time to invest in a new vacuum so I went to Amazon first as sometimes they have good deals. This vacuum was running a deal, so I read some (surprisingly great) reviews. I decided to purchase & couldn’t wait for it to get here.

It got here quicker than originally anticipated. That was great. Was very easy to assemble. I let it charge completely before giving it a try. It charged fairly quickly. I got my entire great room and kitchen done before I checked the battery. One out of three bars left. That’s probably my ONLY complaint with this thing. Battery life. You really only get about 15 minutes out of a full charge. So I recommend vacuuming in increments. You can’t do a full home with one charge unless you’re in a studio/one bedroom apartment.

I mainly wanted this for my hardwood floors as my entire home is hardwood floors & sweeping/dust panning is not my fav. It is amazing on hard floors & has amazing suction. It did great on my runners & entry rugs. However, I’m a little scared for the high pile/shag rugs… not sure how well it’ll preform, if at all, due to not having an adjustable height brush. May have to stick with my old vacuum for those.

But overall, this purchase is not regretted & I would buy it 3 times again.

Highly recommend, even with the price. Well done.

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Zube

More than adequate and priced right.

Reviewed in the United States on March 1, 2019

Style: A10 HeroVerified Purchase

I used a coupon and so I paid about $156 for this vac. Also, I've only had it for three days, so I can't comment on the durability. My decision in purchasing was to pick something better than the $100 stick vacs without going into the $400 range. It needed to be fairly quiet, powerful enough for the odd vac jobs but not necessarily useful as my ONLY vac (I also have a Dyson 14), and light enough for my wife to operate easily.

The A-10 does the trick. We have dark gray carpet that shows anything light in color, including kitty litter, food crumbs, bits of paper, and similar debris. We also have two 60-pound short-hair dogs and three cats. The A-10 is perfect for minor jobs. I don't think I would try to use it for the whole house, but it works very, very well on the carpet, hardwood, and LVT, moving easily from one to the other.

Pros: It is very light and the anodized aluminum tube feels like a feather. The suction is not as powerful as a full-size, but the motorized beater brush amplifies the suction considerably and I have no problem getting up fur, kitty litter, or anything else. The head is sized comfortably and the entire unit is well-balanced. It disassembles very easily for cleaning (once you figure out how to hook the dirt cup assembly back on the head). The battery seems to last for about 20 minutes when used with the motorized head. (BTW, the smaller beater head is also motorized.) It is quieter than my hair dryer and shares most of the sound characteristics. The dirt cup is more than big enough for my small 15-20 minutes of use. And while the replacement batteries are expensive, at least the battery CAN be replaced. Finally, unlike what some reviews have stated, the carpet head WILL lay flat...you just need to rotate the head about 60 degrees when you push it under your furniture, bed, or table.

Cons: It won't stand by itself, but the hook on the side of the plastic base will hold it upright, with or without the head attached. (The base has six soft rubber pads on the bottom, so it won't mar your floors or shift around.) I don't like having to plug and unplug the charging cable. I would have preferred to have the base charge the battery through contacts, even though it would mean removing the head to place in the base after each use. One thing I did not expect is that the dirt cup stays an ugly brown due to the kind of dirt and dust we have in our house. It's beautiful when you get it, then it looks like a plastic cup of mud when the dust sticks to it. I'm sure this is because of the static electricity generated, but my Dyson does not do this.

In summary, I'm very pleased. I'll update this post if anything negative happens.

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Courtney Perrin

Nice, lightweight vacuum!

Reviewed in the United States on July 11, 2023

Style: A10 HeroVerified Purchase

Overall, I really like this vacuum! It was such a difference going from a heavy, corded vacuum to this one that is so lightweight! It definitely works better on hardwood floors than it does on carpets -- I knocked off one star, because it doesn't glide that well across the carpets, and I think the suction power could be a little better.

I love that it has a light on the front. I've never had that feature before, and it makes it so easy to see all the dust on the floor and what areas you've already covered! The handle has a button that you press down to turn it on and you can hold the button down for as long as you want, or there is a switch that you can flip that basically holds the button down for you, so you don't have to hold it down the whole time.

It comes with a couple different head attachments, that you can clip onto the body of the vacuum or they also clip into the stick/tube of the vacuum so you can use the other heads while standing up or use them to vacuum higher corners. Only the larger floor component has the light on the front.

It goes straight from carpets to hardwood floors, and maneuvers nicely around furniture, though it's better on the wood floors. I mostly have hardwood floors and just a couple area rugs, so it works well for me. I haven't had any issues with the battery life. I usually keep it plugged in when I'm not using it. My condo is about 1,000 sq ft and if I'm vacuuming the whole thing, I usually have to empty the canister once or twice while I'm cleaning to keep the suction power up. It's very easy to empty - a button opens the bottom lid -- not all the dust/hair automatically falls out. I do have to pull some of it out by hand, or I'll twist out the filter part and then all the dust falls right out. It's very easy to do and it doesn't bother me.

I love this small, lightweight vacuum for my smaller home!

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K. Olsen

Better than dyson

Reviewed in the United States on November 17, 2018

Style: A10 HeroVerified Purchase

I've only had this a few days, but i love everything about it! I got it to replace my dyson v8 animal that I got 8 months ago, which crapped out and only worked one more time after I replaced the battery. I can't speak for the longevity of the tineco yet, obviously, but it's superior to dyson in every other way: better suction, better maneuverability, rollers aren't getting tangled with hair, trigger lock prevents carpal tunnel. My dyson had a mountable docking station, which I never mounted because who wants to do that. The tineco has one that sits on the floor like a good little boy so I can lock in the body to keep it from sliding down the wall with a horrifying sound in the middle of the night. At first, the design of the tineco docking station seemed flawed because you have to remove the handle/motor part from the tube/body and stow them separately, meaning you have to put it back together every time you want to use the full vacuum. But actually this makes it way less annoying to just grab the sucky part when you just have like 20 cheerios or a dead cricket to pick up. I know I have way more little messes than full-floor jobs, so this is a good this for me. It also makes you more likely to use and appreciate the attachments, which usually just end up at the bottom of a coat closet only to be found 12 years later, forgotten yet in pristine condition, just like you in high school. Unlike those years, you won't have any regrets about getting this vacuum.

Update: I've only had this about two weeks, but I've used it so much that I've noticed some really cool things that I want to point out. First of all, WAY quieter than my cordless Dyson. And there is still no hair caught in the rollers. I can't express to strangers what that means to me. Let me put it this way - I regularly donate my hair to charity for cancer patients and have been told by numerous beauticians that each of my donations would probably make 3 children's wigs. I'm basically a human yak. My dad would constantly have to cut my discarded hair out of the vacuum rollers throughout my childhood. I can still remember the smell... I have a ton of hair, its very thick, and most of the time it's very long. It's everywhere. I think it broke the roller mechanism in my Dyson, to be honest, because even after I cut it out, it never cut worked right again. But the Tineco is designed to Not Even Have That Damn Problem in the first place. In the wild west of the vacuum department, the Tineco is the ruggedly chiseled outlaw with a mysterious past who rolls into town and cleans up the scum and leaves when his job is done even though he could totally be sheriff but he's way too modest and cool for that. And cleaning out the filter, you realize all the hair went up there and for a second you think, "oh crap, now I have to cut the hair out from around the barrel inside this little chamber." But, no! I guess because of the constant whirling inside the filter, that hair ring never gets really tight so you can just shake the vacuum a little and it comes out on it's own. I love this damn vacuum. If it was an anime pillow, I would marry it.

Update #2: I've now had the Tineco for about a year and a half, and it's still going strong. It was in the first load of stuff I took with me when I left my husband. We're inseparable. When the quarantine is over, I'm getting a portrait of it tattooed on my bicep.

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