Top positive review
5.0 out of 5 starsThe Eufy Robovac 30 is a wonderful little vacuum!
Reviewed in the United States on December 10, 2019
The Eufy Robovac 30 is a wonderful little vacuum! It has far surpassed my expectations. After replacing carpet with dark hardwood floors in most of our 2400 sq. ft. home, I was finding it difficult to keep the dust bunnies at bay. I didn’t know anything about robot vacuums so I went online to do some research. I considered a lot of different brands but what caught my eye about the Robovac 30 was a combination of the positive customer service comments, price, and boundary strips. We have a combination of hardwood, low-medium shag carpet, vinyl, and tile. I was pleased to see that the Eufy Robovac 30 was reported to be effective on all of these surfaces and I have not been disappointed in the Robovac 30’s performance in my home.
I was so happy about the effectiveness of my Robovac 30 and the amount of time it saved me that I encouraged my daughter to try it in her home for a few days to see if she would like me to get her one for Christmas. My daughter and son-in-law live in a 2-story home and have 2 indoor cats. After using my Robovac 30 she was sold so I ordered them one for Christmas. The Robovac 30 works wonderfully in her home keeping it free of cat fur. They have a combination of light wood, tile, and carpet. It cleans everything except the stairs. Her Robovac 30 did fall down the stairs once but she said she now leaves on a light and it has never fallen again. She also only cleans when she is at home and does not schedule cleanings. She has had her Robovac 30 since Christmas 2018 and it is still performing well.
After about 10.5 months, my Eufy Robovac 30 began turning itself on and cleaning at random, making a really loud grinding sound when cleaning rugs and maneuvering over transition pieces, and it seemed to get confused and clean in circles or keep going over the same area again and again. I cleaned my Robovac 30 thoroughly, replaced the side brushes and cleaning brush, and cleaned the sensors but it continued to be much less effective and noisy. After trying different things for about 3 weeks, I called Eufy customer service, and talked to a representative who was extremely polite and helpful. She asked me a few questions and had me try a couple of things. She then stated that it should not be acting that way and I was sent a replacement in a few days. She did ask me to write a review discussing my experience.
I have waited several weeks before reviewing my replacement Robovac 30 since I wanted to see how the new machine works. Something I noticed with both Robovac 30s, they seem to clean better and transitions more easily through the house after 2-3 weeks of use. They both seemed to stay in one area and not move easily from once type of flooring to another at the beginning. After several weeks, I am very pleased with my replacement Robovac 30.
Features and Comments:
-Running time – On hardwood floors with different size area rugs, my Robovac 30 will clean for between 90 – 105 minutes when fully charged. Running time is less on carpeted areas. For reference, I section off my house into small areas since I like to clean each area thoroughly. It takes 2 full charges to clean my entire house.
-Thoroughness of cleaning – I can’t believe how thoroughly this vacuum cleans. It is truly amazing. I used to vacuum my floors with a canister vacuum and then Swiffer with dry cloths before mopping. Now I just run the Robovac 30 while doing something else and then mop. Amazing! I also love that it will clean under most of my furniture, especially under the beds.
-Finding its way back to the docking station – I only use my vacuum when I am at home due to the fact that I still have some area rugs with fringe and long drapes that puddle on the floor in some areas. Also, my elderly mother lives with us and I am afraid that she might trip over the vacuum if I am not there to supervise. Therefore, I use the boundary strips to block off certain areas so that I know where the vacuum is at all times. If the Robovac 30 is able to get to the docking station when its battery starts running low, it does an amazing job of docking; however, I typically just pick it up and return it once I hear it slowing down.
-Remote and scheduling cleanings– I don’t often use the remote and never schedule it to clean for the reasons mentioned above. The few times I have used the remote, I have been mostly pleased. It works wonderfully for spot and edge cleaning. I will occasionally use the manual cleaning to direct the Robovac 30 to a certain area but for me it is faster to pick it up and move it rather than using the remote. I have never scheduled a cleaning so I can’t comment on that feature.
-Boundary strips – I love the boundary strips since we have a very open floor plan and they easily allow me to block off certain areas and confine the Robovac 30. Due to convenience, my floor plan, different floor textures, some rooms getting more use than others, and my mother’s safety, I section off my house into segments of about 300 sq. ft. to clean at a time. This way I can target the rooms that get used the most and are therefore need extra cleaning, keep the Robovac 30 out of rooms that have clutter or things that need to be removed, and know where it is at all times. I also feel that the rooms are more thoroughly cleaned. If not confined, the Robovac 30 will randomly move throughout the house and some areas may not get cleaned before the battery dies. I have cut and taped sections of the boundary strips to yard sticks and use these to block off areas. The Robovac 30 won’t run over the magnetic strips but it can push the yard stick across the floor, so it is necessary to either place the yard stick in a doorway so that the door frame prevents the yard stick from being pushed through the door or place something heavy either on or behind the yard stick so it can’t be moved. It is then easy to store the yard sticks standing up in a closet and have them ready to lay down each time they are needed.
-Babysitting – Since I remove items that the Robovac 30 can get tangled in, I rarely have to rescue it.
-Cleaning the Robovac 30/maintenance – Cleaning is easy but it is necessary to do so on the recommended schedule. After cleaning each area that I have sectioned off in my house, I empty the dust bin. This may not be necessary but cleaning effectiveness will be decreased if the bin is allowed to get too full and it is amazing how fast it can fill up. I don’t consider this a flaw in the Robovac 30, but a fact applying to all robot vacuums. I did originally have difficulty removing the roller ball to clean it. To easily remove the roller ball, use a small pair of needle-nosed pliers. Gently squeeze the pliers on the sides of the roller and pull straight up. This does not take a lot of force and works well.
-Customer service – Excellent! I was shocked that I received such courteous customer service and a new vacuum when my original Robovac 30’s warranty was due to expire in less than a month. The replacement vacuum came with a 90 day warranty instead of a full year, but that is understandable.
-Replacement parts – All replacement parts (side brushes, filters, etc.) are easily purchased from Amazon.
Overall, I am very pleased with my Eufy Robovac 30 and would purchase again!
