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GE CYNC Smart Light Switch On/Off Button Style, No Neutral Wire Required Smart Switch, 2.4 GHz WiFi Works with Amazon Alexa and Google Home, White
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Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
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Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Operation Mode | ON-OFF-ON |
Current Rating | 5 Amps |
Operating Voltage | 120 Volts |
Contact Type | Normally Closed |
Connector Type | Clamp |
Brand | GE |
Terminal | Spst |
Item Dimensions LxWxH | 4.21 x 7.24 x 5.71 inches |
Circuit Type | 3-way |
Actuator Type | Push Button |
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About this item
- Upgrade to Smart Lighting: Transform your traditional bulbs into smart lights effortlessly with the Cync smart button style light switch; enjoy the benefits of smart control without the need to replace your existing bulbs
- Convenient Control Anytime, Anywhere: Experience ultimate convenience with a WiFi light switch that offers remote control and scheduling via the Cync App powered by Savant; manage your lights from anywhere using your smartphone
- Voice Control: Hands-free control with home automation by connecting the Cync smart switch to Amazon Alexa or Google Home (devices sold separately) providing a seamless integration into your smart home ecosystem - no standalone bridge or hub required
- Save Energy with Smart Scheduling: Set customized schedules for your lights to automatically turn off when you are away; save energy, reduce your electricity bills, and contribute to a greener environment
- Easy Installation: This single pole switch requires a 15-Watt minimum, (use the included bulb adaptor for bulbs less than 15-watts), a ground wire, and 2.4GHz WiFi to enable smart control - no neutral wire required; works in homes built prior to the 1980s
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Product details
- Product Dimensions : 4.21 x 7.24 x 5.71 inches; 5.28 ounces
- Item model number : CSWONBLBWF1NN/ST1P
- Date First Available : March 31, 2020
- Manufacturer : GE Lighting
- ASIN : B082LJYSX2
- Country of Origin : China
- Best Sellers Rank: #12,705 in Tools & Home Improvement (See Top 100 in Tools & Home Improvement)
- #71 in Electrical Light Switches
- Customer Reviews:
Product Description
The Cync On/Off Smart Switch adds smart bulb functionality to traditional bulbs and keeps smart bulbs smart. The smart Wi-Fi switch adds out-of-home control, scheduling and scene setting to traditional bulbs. When Cync or C by GE smart bulbs are installed, the smart switch allows app or voice control even when power is turned off at the switch. Pair the Smart Switch with Cync or C by GE Smart Bulbs in other fixtures like table lamps and control your all your lights in the room from one wall switch. C by GE On/Off Smart Switch wirelessly connects with other Cync or C by GE Smart Switches so you can control the same light fixture from multiple switches-connecting the switches wirelessly still applies, even if the switches are on different circuits. Simple DIY set up. The Smart Switch connects directly with Google Home and Amazon Alexa devices without a hub required. Works with most common residential wiring– no neutral wire required.
From the brand
From the manufacturer
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Make Traditional Bulbs SmartTurns ordinary incandescent, halogen, and LED bulbs into smart bulbs and keeps Cync Smart Bulbs connected even when the switch is turned off. |
Set SchedulesSchedule your lights to turn on when you come home and turn off to save energy when you're away. |
Control Away From HomeTurn lights on or off from your phone when you’re not home. |
Group TogetherGroup multiple switches and bulbs together and control all your lights from one switch. |
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Pair With Smart DevicesPair your Cync and C by GE products with Amazon Alexa or Hey Google for voice control capabilities. |
No Hub Required for Out of Home and Voice ControlConnect directly to Amazon Alexa and Hey Google devices without a standalone bridge or hub. |
Check Your Wi-Fi and Wiring Before InstallationRequires a ground wire (typically green) and 2.4GHz Wi-Fi connection. No neutral wire required for installation. |
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Step 1Remove your existing switch and check your wiring. 3-Wire: Requires Ground (usually green) wire. |
Step 2Use your installation video, included installation guide, or online tool to install your new Cync Smart Switch. |
Step 3Pair your new switch with the Cync App and unlock smart control. |
Cync No Neutral On/Off Button Smart Switch | Cync No Neutral On/Off Paddle Smart Switch | Cync No Neutral On/Off Toggle Smart Switch | Cync Neutral On/Off Button Smart Switch | Cync Neutral On/Off Paddle Smart Switch | Cync Neutral On/Off Toggle Smart Switch | |
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Customer Reviews |
3.8 out of 5 stars
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3.8 out of 5 stars
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3.8 out of 5 stars
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Wires | 3-Wire | 3-Wire | 3-Wire | 4-Wire | 4-Wire | 4-Wire |
Switch Design | Button | Paddle | Toggle | Button | Paddle | Toggle |
Neutral Wire Required | ✓ | ✓ | ✓ | |||
Ground Wire Required | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
No Hub Required | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Works with Amazon Alexa & Google Assistant | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
What's in the box
Videos
Videos for this product
6:57
Click to play video
3-Wire/3-Way Switch Installation Video
Savant Technologies LLC
Videos for this product
0:48
Click to play video
Dimmer Switch Floor Plan
Savant Technologies LLC
Videos for this product
19:04
Click to play video
C by GE 3 wire switches, bulbs and sensors unboxing
AppMyHome
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the ease of installation with the electronic switch. They say the written instructions are simple and straightforward. However, some customers have reported issues with connectivity, quality, and value. They mention that the switches lose connectivity so often that they're not worth it. Customers also dislike the app, and lighting. Opinions are mixed on performance, and alexa connectivity.
AI-generated from the text of customer reviews
Customers find the installation and setup of the electronic switch to be easy. They mention the written instructions are simple and straightforward, the wiring is pretty simple, and the directions are good and informative. The app is intuitive, and technical support is the best. They also say the dusk to dawn programming had no issues and the device can be programmed onto Google Home routines.
"...The switch is controlling 3 LED lights on the porch. I had no issues installing, the app worked immediately, the device was added to Google Home,..." Read more
"...Installation wasn't too difficult, set up in the app was not the easiest but not overly difficult...." Read more
"...The install was simple, download the C by GE app on your smartphone, create an account (if you do not already have one)...." Read more
"...That being said, the 3-way wiring installation did not go smoothly...." Read more
Customers are mixed about the performance of the electronic switch. Some mention that it works great and won't complain too much for the price, while others say that the app problem is some of the functionality does not work unless you are nearby the device. Some light bulbs did not work correctly as described in the instructions, and it was a nightmare to get the second switch working.
"...I had no issues installing, the app worked immediately, the device was added to Google Home, and I was able to control the lights by voice, through..." Read more
"...Some light bulbs did not work correctly as described in the instructions. After trying a few, I use the one that flickered the least...." Read more
"...I've had them installed in the house for a couple months now. They work pretty good, occasional issues with a switch not turning on when pressed,..." Read more
"...This was initially difficult to get working properly, because GE's Amazon description said it worked with incandescent, LED, and Compact florescent..." Read more
Customers are mixed about the Alexa connectivity of the electronic switch. Some mention that it's easy to connect to Wi-Fi and integrate with Alexa, while others say that it has been an issue and does not work with Alexia.
"...After 3 months, the switches stopped responding to voice commands again, but I still had complete function through the Cync app...." Read more
"...Relief.Install went normally after that, and connection to Alexa was easy...." Read more
"...I did have a problem about a week in where the switch wasn't staying connected to Alexa properly, but I reset it and have had no issues since...." Read more
"...appear to be somewhat working, not without odd issues and can be control through Alexa...." Read more
Customers are dissatisfied with the connectivity of the electronic switch. They mention that it loses connectivity so often that they are going to replace it. Some say that the switch has a flaw that makes the unstable WiFi connection even worse. That said, some complain that the product tends to lose connectivity and would not reconnect to WiFi.
"...them on and off from the app without issue, but they're all indicating they have no WiFi...." Read more
"...GE needs some software work don't know why but it loses the ability to communicate there should be a power down function where the switch is powered..." Read more
"...when trying to use it, that it won't work and says it's not connected to the network.I have not reached out to the product help line yet...." Read more
"...I feel I have to take something off for the fact that the app can be really slow to connect sometimes...." Read more
Customers are dissatisfied with the quality of the electronic switch. They mention that it's not smart enough, it responds slowly, and it often goes offline for short periods of time. Some say that the switches cannot be factory reset and cannot be operated. They also say that it is frustrating in several ways and that it doesn't have any indicator on it as to whether or not the light is on.
"...I've returned 3. Two were "Used Very Good" and were defective. This was no fault of Amazons since these were from third-party sellers on the site...." Read more
"...My problems only got worse. I now have multiple switches that will not respond at all, cannot be factory reset, can't be operated through the app,..." Read more
"...Once the app is working, it looks modern and easy to use. I hope my 2 tips described above help some of you...." Read more
"...because with the GE application, you cannot control the light switch if you are not connected to the same network, but if you..." Read more
Customers are dissatisfied with the value of the electronic switch. They mention it's ridiculous, not worth it, and an absolute waste of time and money. Customers also say that the switches do not live up to expectations, are defective, and are not ideal for their purpose. Overall, customers are disappointed with the quality and value of this product.
"...I have found QA to be iffy. I've successfully installed 12 so far. I've returned 3. Two were "Used Very Good" and were defective...." Read more
"...These switches are defective. They're not worth $5 - yet alone $50." Read more
"...Phillip S (10/23/2021, 4:01:10 PM): The product itself defective as you are able to control the device within the Cync App...." Read more
"...The C app is poorly designed, used wrong terminology, is buggy and seems to certain setup steps at random...." Read more
Customers are dissatisfied with the app for the electronic switch. They mention that it's terrible, clunky, and confusing. Some say that the app is inconvenient and slow. Overall, some find the app mediocre and less capable than expected.
"...that will not respond at all, cannot be factory reset, can't be operated through the app, and won't start functioning when I power cycle the..." Read more
"...- I deducted two stars for the bulb issues and some app issues - it just seems to respond slowly and often shows the switches going offline for..." Read more
"...they can be programmed onto Google Home routines, and respond well to the voice controls...." Read more
"...What I discovered is this only updates the C app software... NOT the device firmware. The app is confusing with wrong terminology...." Read more
Customers are dissatisfied with the lighting of the electronic switch. They say that it turns off and back on every 5 seconds, and sometimes the lights go out completely. They also say that the lights wouldn't turn on or off based on the set times created in the app. Additionally, they mention that the switch constantly dims and brightens the lights on its own. Customers also report that the light randomly stops working with Google and Alexa.
"...Additionally, with the fourth set, the bulbs appeared to be dim and kind of burned out. It's now nearly impossible to get fluorescent tube bulbs...." Read more
"...I STILL had issues with lights flickering, and the switch losing power. I then installed the adapter - so that's 30W of bulbs AND the adapter...." Read more
"...flicker (closer to a strobe effect) when on, and when off, it would not fully turn off and flickered...." Read more
"...Sure enough, light came on at dusk, never turned off...." Read more
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Installation was straightforward. Only took about 15 minutes after I figured out how the existing switch was originally wired. The switch is controlling 3 LED lights on the porch. I had no issues installing, the app worked immediately, the device was added to Google Home, and I was able to control the lights by voice, through the app, through Google Home, and of course manually flipping the switch. There are other traditional non-GE Cync switches on the circuit, and everything seems to play nicely with each other.
I'm very happy at this point.
Update 1/9/23:
I've installed the second switch controlling an outside light above our garage. Initially it had a 60 watt LED and using only 5 watts, was below the 15 watt required minimum and so it was flickering. I swapped for a 300 watt equivalent, 33 watt actual, and it worked fine.
I set up a scene/routine to turn the porch and outside garage lights on 30 minutes after sunset, and off a few hours later. Works with no issues whatsoever.
Having seen these work, becoming more familiar and comfortable with them, understanding the benefits, I ordered another 12 GE Cync switches of various flavors and will probably add more over time. Our 1960s home has many of the original switches, and it's wonderful that we can bring it in to the modern age without much effort, even with the old wiring.
Update 1/17/23
I now have 12 switches installed and working well, and more received and waiting to be installed. Since I'm doing so many of these, I thought I'd pass along lessons learned that may help others.
3-way works just fine. As another comment/reply mentioned, travelers aren't needed. By default, all lights within the same grouping will be switched on/off when any of the switches in the group is toggled. Just wire each independently and handle the 3-way functionality within the app and/or Google Home.
In one bedroom, we have track lighting, where there is a power adapter/injector at one end that plugs into a wall outlet controlled by a switch. The GE Cync switch works in this configuration. Don't plug anything else in to the outlet controlled by the switch. We originally had six 60 watt equivalent LEDs in the track lighting (8.5 watt each) and the switch did not like the configuration at all through the wall outlet. I swapped out one of the LEDs for a traditional 60 watt incandescent, and it now works fine. The incandescent and five LEDs are all 60 watt soft white and you cannot tell any difference between them at all.
If you have multiple switches in one room, by default, without changing any settings, using any of them manually by hand will control all of them. If you want them to be independent, then put each in its own group within the app. Within the app, all the switches in a single room can be controlled as a group (flipping the on/off toggle) or individually (click into the room and then flip the individual light). This is the same within Google Home.
If you run into trouble with flickering, try using more powerful bulbs. I believe folks are seeing this so frequently because they are using LEDs and there's really no guarantee what they are drawing, no matter what the info/spec says on the product page - most are cheap Chinese. If you're using the switch on a single LED bulb, be aware that it's going to need to be 150 watt equivalent if not more to get you above the 15 watts minimum. If more powerful LEDs don't do it for you, then fall back to a lower power incandescent. If you have one switch controlling a bunch of LEDs and have issues, then change just one of the LEDs for an incandescent and it will resolve. I did this with the track lighting previously discussed as well as another location where there were only LEDs in a string.
In our kitchen, we have two switches (dual gang) which are about 4 or 5 feet from the microwave. When the microwave is used, both switches lose network connectivity.
If you purchased used/like new switches, the person who returned it likely tried setting up already. Out of the box, it will likely not be in setup mode when you put power on it. Hold the button or switch in the on position for at least 10 seconds and then let go, the indicator light should then flash blue for setup mode.
I have found QA to be iffy. I've successfully installed 12 so far. I've returned 3. Two were "Used Very Good" and were defective. This was no fault of Amazons since these were from third-party sellers on the site. The third that was returned was new out of the box and electrically would not power the lights. So, keep this in mind, as there are lots of used ones and this should alert you to the fact that folks are returning many of these for one reason or another. Also, factor this in when you purchase - depending on the price differential, for a few extra dollars it may save hassles and headaches if you just buy new.
DW ordered some Kasa smart plugs. I told her to give them to friends or family, I'll buy the GEs so we can have it integrated with the GE app.
We continue to be very happy with all of it thus far.
Update 1/25/23
We now have over 20 devices installed and doing well. For those asking if the switches work with fluorescent bulbs - yes, for me it is. In my garage, we have four sets of four four foot fluorescent tube bulbs - ceiling mounted shop lamps. I was unsure if the GE Cync switch would work, but I decided to try. One thing to be aware of - depending on the ballast, it may or may not work well. On three of our four sets, the switch worked fine. However on the fourth set it was making some percolating sounds and kind of flickering. I realized that a few years ago on the three working sets I had replaced the 40 year old magnetic ballasts with newer GE electronic ballasts. The fourth set still had the old magnetic ballasts. I had the replacements, just never got around to replacing. So, I took 30 minutes, replaced the old heavyweight magnetic ballasts and then all four sets work fine together on the one paddle switch. Additionally, with the fourth set, the bulbs appeared to be dim and kind of burned out. It's now nearly impossible to get fluorescent tube bulbs. My local hardware store had LED drop in replacements, so I gave them a try, and they worked great in the shop lamps with the new ballasts as well as with the switch. No problems.
The dimmer switch with motion sensor was an absolute nightmare. GE says you should use at least a 15w bulb, or use the adaptor: "3-Wire Switches and Dimmers have a 15W minimum load requirement. Depending on the bulb type or the wattage of your lights, you may experience functionality issues that would require the use of the Cync Bulb Adapter (included in box)..."
No problem, I bought 2 15W LED bulbs and hooked them up to the dimmer switch - for those keeping track that's DOUBLE the wattage listed as required. I STILL had issues with lights flickering, and the switch losing power. I then installed the adapter - so that's 30W of bulbs AND the adapter. STILL had problems with the lights flickering and the switch powering off.
I disabled the motion tracker entirely from the app, making the switch just a dimmer switch. All the problems went away, didn't even need the adapter anymore. So while the switch appears to have around a 15W minimum, the motion tracker MORE than triples that requirement.
So, after fixing my issues with that switch, I bought a bunch of dimmer and non-dimmer switches. I've had them installed in the house for a couple months now. They work pretty good, occasional issues with a switch not turning on when pressed, but a second press solves it. Might seem like I'm not hitting the button the first time, but the button makes an audible click when pressed, so it's definitely getting pressed.
Everything else is good - until today. Randomly during the day, every light switch indicates it can't get WiFi. It can get WiFi, it's on WiFi, I can actively turn them on and off from the app without issue, but they're all indicating they have no WiFi. Worse still, they're drawing extra current for some reason, making some lights that never had issues before flicker when they're off. WiFi was working fine - connected via my phone to WiFi and it was fine, ran Netflix via my WiFi on TV and it worked fine. But all the light switches still indicated an issue.
I tried factory resetting one of the switches so I could reconfigure it but that was a mistake. Once it had gone into setup, the app refused to find it. It could still find all my other lights, but even while the reset light was blinking blue (indicating it was ready to be setup), the app would not find it.
Ultimately, I had to turn the breaker off to all my light switches to get them to reset, and I was able to reconfigure the one I had reset. Only trouble now, the one I reset now randomly turns off when the light is on. I can solve it by changing the bulb type (to the wrong type), but it causes the light to make an extremely loud buzzing noise, so I assume it's doing something it shouldn't be.
All in all, it's turned into a total nightmare. I can't possibly recommend these switches. For the cost, they shouldn't have anywhere near the problems they have. They're $50+ a switch - at that price, they should be FLAWLESS.
EDIT:
My problems only got worse. I now have multiple switches that will not respond at all, cannot be factory reset, can't be operated through the app, and won't start functioning when I power cycle the breaker.
This is effecting switches on different breaker boxes and in different rooms. 1 of the switches is a 3-way with another GE switch and the other switch works fine, so this isn't a light wattage issue. One of the non-functioning switches is in an electrical box with another GE switch that still works fine (including through the app) so it's not a wifi issue. The switches have just stopped working - they're completely dead.
These switches are defective. They're not worth $5 - yet alone $50.
GE needs some software work don't know why but it loses the ability to communicate there should be a power down function where the switch is powered down once per day to keep the memory in good standing possibly or it is a server issue on GE's side that needs rectification.
HOW TO FIX IT IF IT STOPS WORKING:
Remove the switch from your GE application first.
Put the switch into discovery mode by holding the switch
Add the switch to your GE Cync App
Then be sure you add it back to alexa or google home if you are using this
Sometimes you may have to turn off the breaker to shut the power off to the switch.
This shouldn't have to be done and the problem can and should be rectified by GE either its their server or their switch needing an occasional shut down to clear memory which even the greatest modern computers need from time to time. That part is a pain but really if I have to do this a few times a year I consider that a decent running computer. However, it could be integrated in their software or firmware to do a shutdown once a week or once a night kill power. But I've only had to reset the switches one time within the last 4 months of ownership to me this beats having to tear down the ceiling and run wire in a cavity that is not accessible without tearing down the ceiling.
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EDIT: So after a few weeks I started to notice that the smart features cut in and out. Because this solves a problem of not requiring a Neutral wire, I would cut the product some slack. However, for the price, I expect these to work ALL the time. Unfortunately they do not (at least not with smart use).
EDIT #2: Well, I figured out why it kept getting disconnected. The device doesn't work well with band steering. So if you have a mesh system that uses both 2.4 and 5 ghz bands simultaneously and switches between them, it won't work well. You have to have a dedicated 2.4ghz band for it to work well. But then it works great. Also, if you are using the switches for lights that are low wattage (below 18w) you NEED to use the bulb adapter that comes in the box. If the light is a LED light that doesn't use a traditional bulb, GE Customer Service chat will send you an adapter that works with any other type of lights for free. I recommend this product highly if you don't have a neutral wire.
The app required to make this work though is a different story. Poorly programmed. The text/font doesn't scale with the device settings. Once the device is added into the app, it randomly disappears saying "no device found". Links to Google OK but unable to control the device from Google Home once linked.
Ended up returning.
Trying to get Alexa or Google to control the unit was an exercise in futility at best. The procedure in trying to connect the unit to Google went well until I got to the place where I was asked to enter the login ID and password for the C by GE software. The site boldly refused to accept the login info, claiming that the account did not exist. The box the switch came in does indeed display that it is supposed to work with Google Assistant but getting it to connect with google is an entirely different story.
Once the pairing was aborted I needed to reset the switch and start the procedure all over again. This turned out to be nothing short of a nightmare. The phone could not connect to the switch through bluetooth and many reset were required. After many hours of fooling around with this switch I ended out having to completely delete both the room and device from the C by GE app and starting all over again. Eventually I got the switch to be recognised by the C by GE app.
Trying to connect the switch to Alexa was no picnic either. The instructions provided by GE were nothing more than totally erroneous. GE must not have been speaking about the same Alexa app that the Google store has because the instructions at the beginning were directing me to steps that were non existent on the app. Through trying various options I ended out where they wanted me to go and got Alexa to recognise the switch.
As soon as I get myself a motion sensor switch I will return this one. I grew up trusting GE but not anymore. This item is total junk.