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Microsoft Surface Laptop 1769 (KSR-00001) Intel Core i5, 8GB RAM, 128GB SSD, 13.5-in Touchscreen, Win10 S

4.4 4.4 out of 5 stars 1,047 ratings

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Intel Core i5, 8GB RAM, 128GB
Device Only
Platinum

About this item

  • Backed by the best of Microsoft, including Windows
  • Designed for Windows 10 s
  • Natural typing and trackpad experience
  • Ultra-thin and light
  • The power to do what you want, with great battery life
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Microsoft Surface Laptop 1769 (KSR-00001) Intel Core i5, 8GB RAM, 128GB SSD, 13.5-in Touchscreen, Win10 S
Microsoft Surface Laptop 1769 (KSR-00001) Intel Core i5, 8GB RAM, 128GB SSD, 13.5-in Touchscreen, Win10 S
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Price-7% $530.99
Typical:$569.17
-6% $359.00
List:$379.99
-5% $285.97
List:$299.99
$739.99-5% $450.00
Typical:$474.00
Delivery
Get it Apr 1 - 3
Get it as soon as Tuesday, Apr 2
Get it as soon as Tuesday, Apr 2
Get it as soon as Thursday, Apr 4
Customer Ratings
Screen quality
4.6
4.5
4.3
4.2
3.8
4.7
Touch Screen
4.5
4.6
3.3
3.7
4.1
3.8
Battery life
4.3
4.0
3.4
3.9
4.0
4.1
Value for money
4.6
3.3
4.0
3.0
Light weight
4.5
4.3
4.2
4.6
Sold By
Tek-Go, Corp - RFRB
National Sales LLC(S/N recorded )
Brandywine Tech
LIONEYE EXPRESS
SAVEABIZ
display size
13.5 inches
12.45 inches
15.6 inches
14 inches
15.6 inches
15.6 inches
hard disk size
128 GB
256 GB
128 GB
128 GB
1000 GB
512 GB
computer memory size
8 GB
8 GB
8 GB
0 TB
1 TB
8 GB
cpu manufacturer
Intel
Intel
Intel
Intel
Intel
Intel
cpu speed
3.1 GHz
4.2 GHz
4.1 GHz
3 GHz
2.4 GHz
cpu model number
Core i5
1135G7
i3-1115G4
81X700FUUS
Intel Core i5-1135G7
1235U

Product information

Technical Details

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Additional Information

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

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Microsoft

Microsoft Surface Laptop 1769 (KSR-00001) Intel Core i5, 8GB RAM, 128GB SSD, 13.5-in Touchscreen, Win10 S


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What's in the box

  • Device
  • Power Supply
  • Quick Start Guide
  • Safety and Warranty Documents
  • Product Description

    Go beyond the traditional laptop with surface laptop. Backed by the best of Microsoft, including Windows and office. Enjoy a natural typing experience enhanced by our signature Alcantara fabric-covered keyboard. Thin, light, and powerful, it fits easily in your bag.

    Customer reviews

    4.4 out of 5 stars
    4.4 out of 5
    1,047 global ratings

    Customers say

    Customers like the quality, appearance and portability of the laptop. For example, they mention it's fantastic, wonderful and has a very nice screen. That said, they appreciate the value, and comfort. That being said, opinions are mixed on performance, battery life and touch screen.

    AI-generated from the text of customer reviews

    168 customers mention146 positive22 negative

    Customers like the quality of the laptop. For example, they say it's fantastic, high quality, and wonderful. Customers also appreciate the great keyboard and track pad. Overall, customers describe it as a solid midrange laptop that's great for work.

    "...The trackpad is also great and gives a nice satisfying click.The facial recognition for login is accurate and really fast...." Read more

    "...The screen is bright and excellent - one of the best screens I have used...." Read more

    "...It's been a dream.This laptop is fantastic. I bought the i5 256/8gb model with the gray/gold coloring...." Read more

    "...the fabric inside isn’t worn down and i work from home on it, literally 8 hours a day m-f for the last 2 years!..." Read more

    86 customers mention86 positive0 negative

    Customers are satisfied with the appearance of the notebook computer. They mention that it looks great, has a very nice screen, and is solidly built. The Alcantara surface is a nice touch, and the detail solutions are beautiful. However, some customers have reported that the Alcantraa gets dirty really fast.

    "...The Alcantera surface is a nice touch. It is a smooth and soft feel and is something that separates it from competition...." Read more

    "...About that whole Alcantara-layered interior - yes it is beautiful, yes it feels great (no more cold palms in the winter)...." Read more

    "...I almost feel like it's a large phone sometimes. The design is sleek and minimalist. The speakers are loud and full and rich...." Read more

    "...it’s not as new looking, but still in pretty great shape! still runs super fast, amazing. battery life isn’t as strong but not a deal breaker" Read more

    76 customers mention76 positive0 negative

    Customers like the portability of the laptop. They mention that it has a great battery life, and is highly portable. Some say that the laptop is super slim and can act like a tablet. Overall, customers are satisfied with the port ability of the product.

    "...It is nice and slim, and looks great...." Read more

    "...We love the laptop. It has a great screen size, it is light, and it is quick...." Read more

    "...laptops have filled a nice need which is a speedy laptop that is super slim and can act like a tablet as well...." Read more

    "...reacts promptly, amazing touch screen, wakes up fast and it is very light...." Read more

    45 customers mention38 positive7 negative

    Customers like the value of the notebook computer. They say the price is well worth it, the touch screen is a nice touch, and it's a premium product. Some mention that the boot time is very less and that it'll be worth getting the i7 extra RAM. One drawback would be the lack of ports.

    "...This is the 1st generation of the Surface laptop and I got it for a great price because the 2nd generation was rolling out...." Read more

    "...But I wouldn’t push it. This is a very premium device. It looks great and feels great. You’ll like the keyboard as well. I got the burgundy color...." Read more

    "...of ram and an Intel i7 processor - this one was recommended and price was manageable...." Read more

    "...Portable and cheap price compared to Mac but still a lot of power and if you are a linux fan there an available Kernel with just all you need...." Read more

    31 customers mention31 positive0 negative

    Customers like the comfort of the notebook computer. For example, they say the soft material feels nice, the keyboard is comfortable, and the design is smooth. Some say the laptop is lightweight, soft to touch, and has a really nice keyboard. Besides the looks, the feel is also premium, and it's pleasant to rub your hands around.

    "...The Alcantera surface is a nice touch. It is a smooth and soft feel and is something that separates it from competition...." Read more

    "...that whole Alcantara-layered interior - yes it is beautiful, yes it feels great (no more cold palms in the winter)...." Read more

    "...Just over two pounds makes this thing feel so incredible to carry around. I almost feel like it's a large phone sometimes...." Read more

    "...how it will wear eventually but in the meantime it's been great and comfortable.You won't regret your purchase!..." Read more

    140 customers mention97 positive43 negative

    Customers are mixed about the performance of the notebook computer. Some mention that it's fast, and has an awesome performance. However, others say that it became so slow to be unusable, and randomly crashes with an error.

    "...The touchscreen works great. I haven't purchased a Surface pen, but plan to in the future...." Read more

    "...it’s not as new looking, but still in pretty great shape! still runs super fast, amazing. battery life isn’t as strong but not a deal breaker" Read more

    "...Lightroom smoothly, so its no fault to Microsoft that I started to have some slow-downs when I got my catalog up around 1,000 images with synced..." Read more

    "...It started off really nice. Fast, smooth, it looks great, etc. Then I tried to connect it to a shared printer on another computer in my home...." Read more

    56 customers mention29 positive27 negative

    Customers are mixed about the battery life of the notebook computer. Some mention that it has great battery life and highly portable size and weight, while others say that it was dying from 100% after barely an hour of use. Some say that the battery is not as advertised, and some mention that the charger stopped working properly after only 6 months.

    "...The speakers are loud and full and rich. The battery life is is superb...." Read more

    "...issue was some update I failed to download, and once the battery lost power, it couldn't be charged, or even powered with the cable plugged in...." Read more

    "...Battery life is phenomenal.The screen is great. The touch screen works amazingly too...." Read more

    "Had issues charging it after unboxing it. Found out that it needed to be updated and I guess part of the updates were a fix for the charging issue...." Read more

    42 customers mention25 positive17 negative

    Customers are mixed about the touch screen of the laptop. Some mention that it's a stunner, the touchpad and keyboard are simply fantastic, and the sound is surprisingly good. However, others say that the touch pad doesn't work.

    "...It's got great spacing and the button press is nice and deep for a laptop. This was big because I'm used to typing on a mechanical keyboard...." Read more

    "...was the charger that came with it, it's of terrible quality and stopped working for me after just 4 months of use and had to buy a new one...." Read more

    "...And speaking of the keyboard and keyboard cover, key travel and sponginess are excellent...." Read more

    "...It's amazing.The keyboard is out of this world. It's so comfortable to type on. I love it.The i7 core processor is amazing...." Read more

    I gave it 2 stars and changed to 5 - Will explain
    5 Stars
    I gave it 2 stars and changed to 5 - Will explain
    I could not connect my Surface to a shared printer (see below). My time with Microsoft support did not resolve my issue. Printing is important, and I felt the 2 stars was deserved for a product I might have had to return.After a few hours of working with it, I was able to resolve my problem. This is what I experienced. Your Surface may not experience the same issue. It might have been a one off, or a bug of some kind.My 5 existing computers had the "Workgroup" name changed to "XXXXXXXXX". After updating the Surface to WIndows Pro at the Microsoft Store, I changed the "Workgroup" name to match the other 5. At that point, it failed to connect to a shared printer. Long story short, I set the "Workgroup" name back to "WORKGROUP" on the Surface and the computer with the printer attached, and it worked!So, I changed the "Workgroup" name back to "XXXXXXXXX" on those 2 computers, and it failed to connect to the shared printer again!I changed all 6 computers so the "Workgroup" is named "WORKGROUP" and all is good. This should not have been an issue, but I'm glad I got mine working.We love the laptop. It has a great screen size, it is light, and it is quick. Not excited with my support call with Microsoft, but the important thing is it works now.ORIGINAL POST:It started off really nice. Fast, smooth, it looks great, etc. Then I tried to connect it to a shared printer on another computer in my home. It failed. Over and over again. I called Microsoft. The young lady was patient and nice, but went through a series of tests that had nothing to do with my issue. I requested my call be escalated, and after a few minutes, she came back on and tried a few additional steps.She had me connect the printer directly to the laptop. It worked (Who saw that coming????)! Then she said "we have it working. Is there anything else we can do for you?" I could have done this. The laptop REFUSES to recognize a shared printer on the network. I have a Surface Pro 3, a Surface 1, an HP desktop and an HP laptop, ALL which can connect to the printer that is USB'd to another HP desktop. Microsoft basically REFUSED to escalate my issue even after I said I was sending it back.It's sad to give it a 2 star rating for a printer issue, but we like to print. It is not an option. Someone might say it is a printer issue. It is not. There is a network sharing issue with "MY" Surface Laptop. Maybe not yours, but mine has an issue. It is also sad that Microsoft wouldn't at least attempt to resolve this.I may return this if I can't find a printer solution. I'll update in a couple of weeks.
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    Top reviews from the United States

    Reviewed in the United States on June 7, 2019
    4 people found this helpful
    Report
    Reviewed in the United States on August 1, 2018
    Customer image
    5.0 out of 5 stars I gave it 2 stars and changed to 5 - Will explain
    Reviewed in the United States on August 1, 2018
    I could not connect my Surface to a shared printer (see below). My time with Microsoft support did not resolve my issue. Printing is important, and I felt the 2 stars was deserved for a product I might have had to return.

    After a few hours of working with it, I was able to resolve my problem. This is what I experienced. Your Surface may not experience the same issue. It might have been a one off, or a bug of some kind.

    My 5 existing computers had the "Workgroup" name changed to "XXXXXXXXX". After updating the Surface to WIndows Pro at the Microsoft Store, I changed the "Workgroup" name to match the other 5. At that point, it failed to connect to a shared printer. Long story short, I set the "Workgroup" name back to "WORKGROUP" on the Surface and the computer with the printer attached, and it worked!

    So, I changed the "Workgroup" name back to "XXXXXXXXX" on those 2 computers, and it failed to connect to the shared printer again!

    I changed all 6 computers so the "Workgroup" is named "WORKGROUP" and all is good. This should not have been an issue, but I'm glad I got mine working.

    We love the laptop. It has a great screen size, it is light, and it is quick. Not excited with my support call with Microsoft, but the important thing is it works now.

    ORIGINAL POST:
    It started off really nice. Fast, smooth, it looks great, etc. Then I tried to connect it to a shared printer on another computer in my home. It failed. Over and over again. I called Microsoft. The young lady was patient and nice, but went through a series of tests that had nothing to do with my issue. I requested my call be escalated, and after a few minutes, she came back on and tried a few additional steps.

    She had me connect the printer directly to the laptop. It worked (Who saw that coming????)! Then she said "we have it working. Is there anything else we can do for you?" I could have done this. The laptop REFUSES to recognize a shared printer on the network. I have a Surface Pro 3, a Surface 1, an HP desktop and an HP laptop, ALL which can connect to the printer that is USB'd to another HP desktop. Microsoft basically REFUSED to escalate my issue even after I said I was sending it back.

    It's sad to give it a 2 star rating for a printer issue, but we like to print. It is not an option. Someone might say it is a printer issue. It is not. There is a network sharing issue with "MY" Surface Laptop. Maybe not yours, but mine has an issue. It is also sad that Microsoft wouldn't at least attempt to resolve this.

    I may return this if I can't find a printer solution. I'll update in a couple of weeks.
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    6 people found this helpful
    Report
    Reviewed in the United States on August 9, 2018
    2 people found this helpful
    Report

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    Enrique C. Perales
    5.0 out of 5 stars Excelente
    Reviewed in Mexico on September 6, 2019
    One person found this helpful
    Report
    Amazon Customer
    5.0 out of 5 stars Among the best laptops around, for good reason
    Reviewed in Canada on May 5, 2019
    Capacity: Intel Core i5, 8GB RAM, 128GBStyle: Device OnlyColor: PlatinumVerified Purchase
    9 people found this helpful
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    Aaron
    5.0 out of 5 stars Surface Laptop
    Reviewed in Australia on September 28, 2019
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    Aaron
    5.0 out of 5 stars Surface Laptop
    Reviewed in Australia on September 28, 2019
    Best PC laptop I've ever owned. Absolutely love it.
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    Alya
    5.0 out of 5 stars Excelente
    Reviewed in Mexico on December 28, 2019
    Seb Meisner
    5.0 out of 5 stars Amazing computer, runs and looks great
    Reviewed in Canada on September 19, 2019
    Capacity: Intel Core i7, 8GB RAM, 256GBStyle: Device OnlyColor: BurgundyVerified Purchase
    4 people found this helpful
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