Wireless Type | 802.11ax |
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ARRIS SURFboard mAX Pro W31 Tri-Band Mesh Ready Wi-Fi 6 Router , AX11000 Wi-Fi Speeds up to 11 Gbps , Coverage up to 3,000 sq ft , 1 Router , Four 1 Gbps Ports , Alexa Support
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Brand | ARRIS |
Model Name | W31 |
Special Feature | QoS, WPS |
Frequency Band Class | Tri-Band |
Wireless Communication Standard | 802.11ax |
Compatible Devices | iPhone, cell phone, Tablet, computer, streaming devices, smart TV, IOT devices |
Frequency | 5 GHz |
Recommended Uses For Product | Gaming |
Included Components | AC Power Adapter, Ethernet Cable |
Connectivity Technology | Wi-Fi, Ethernet |
About this item
- ARRIS Quality: With over 260 Million devices sold in home connectivity, we are the experts in making quality networking products! The SURFboard mAX AX11000 Mesh-Compatible Router uses cutting edge technology to deliver the fastest speeds throughout your home. Count on our technology and expertise to deliver up to 400% longer range and faster speeds than 802.11ac..Preset Wi-Fi Security : Yes, WPA2-PSK (AES). Gigabit Ethernet Port : 3 Ethernet LAN and 1 Ethernet WAN.
- The SURFboard mAX AX11000 Difference: Are you ready to upgrade your home network? The AX11000 Router is mesh-compatible and optimized for virtual reality, online gaming, and 4K video. Bursting with premium components & technology - we invested in tri-band (2.4GHz/5GHz/5GHz High) 4x4 design that ensure your devices and your network are always operating at peak peformance. Significantly reduced buffering, high ping rate for gamers for delays on your devices.
- Tri-Band System is Expandable: You can connect additional W131 or W31 SURFboard mesh devices to turn your router into a Wi-Fi 6 AX11000 mesh system (up to 3 routers). The result: true gigabit speeds throughout your home. Each router has eight Wi-Fi 6 streams, delivering speeds for: audio & video conferencing, HD & 4K video streaming, Alexa Connectivity, online gaming simultaneously at speeds up to 11,000 Mbps & up to 3,000 sq ft of coverage!
- Simple and Secure Set-up: The SURFboard Central app provides step-by-step instructions to set-up, configure and manage your network. Once setup is complete, the app provides real-time monitoring of the devices on your network, enhanced parental controls like setting time limits, pausing internet, QoS, guest network, parental control rules, and much more!
- App Designed to Meet Your Smart Home Needs: The app provides parental controls, who's home, QoS, guest network, IFTTT, IoT, device pairing & more. Parental controls allow you to setup rewards based activities for your children. Once an activity is complete, reward them with things like screen time or even virtual currency. The Who's Home feature alerts you when someone is connected to - or disconnected from - your network. Enable the IFTTT feature to connect with third-party brands like Sonos, Fitbit, Ring, Phillips Hue, Google and many others.
- Get Ready to Experience the Difference: Replace your slow Wi-Fi router with the mesh system to support your needs for years to come. Connect your mesh system to your existing Internet modem (product comes with router & satelite nodes). Compatible with any existing DOCSIS cable, Fiber, Satellite or 5G/Cellular internet modem.
- Dedicated Customer Support: Live Chat and Phone Support available 8am -1am EST.
- Warranty Provided by ARRIS: Product ships with 2-Year Limited Warranty.
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This Item ARRIS SURFboard mAX Pro W31 Tri-Band Mesh Ready Wi-Fi 6 Router , AX11000 Wi-Fi Speeds up to 11 Gbps , Coverage up to 3,000 sq ft , 1 Router , Four 1 Gbps Ports , Alexa Support | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | |
Price | $69.85$69.85 | -20% $39.99$39.99 List: $49.99 | -29% $99.99$99.99 List: $139.99 | -29% $99.99$99.99 List: $139.99 | -17% $317.00$317.00 List: $379.99 | -25% $74.99$74.99 List: $99.99 |
Delivery | Get it as soon as Sunday, Mar 31 | — | Get it as soon as Sunday, Mar 31 | Get it as soon as Sunday, Mar 31 | Get it as soon as Sunday, Mar 31 | Get it as soon as Sunday, Mar 31 |
Customer Ratings | ||||||
WiFi signal | 3.6 | 3.9 | 4.3 | 4.0 | 4.0 | 4.4 |
Tech Support | 2.9 | 3.5 | 4.2 | 3.0 | 3.6 | 4.0 |
User interface | 2.6 | 3.9 | 3.7 | 3.5 | 4.2 | 4.3 |
Easy to install | 3.6 | 3.9 | — | — | 4.1 | 4.7 |
Value for money | 3.8 | 4.0 | — | 3.7 | — | — |
Sold By | Amazon Warehouse | Inuma | Amazon.com | Reyee Direct | Amazon.com | Amazon.com |
connectivity tech | Ethernet, Wi-Fi | Wi Fi | Wi Fi, Bluetooth | Wi-Fi | Ethernet | Wi-Fi, Ethernet |
number of ports | 4 | — | — | 6 | 3 | 5 |
data transfer rate | 11000 megabits per second | 1.2 gigabits per second | 3000 megabits per second | 3202 megabits per second | 800 megabits per second | 1200 megabits per second |
wireless standard | 802 11 AX | 5 ghz radio frequency | 802 11 AX | 802 11 AX, 802 11 AC, 802 11 N | 802 11 AX | 802 11 AX, 802 11 AC, 802 11 N, 802 11 G, 802 11 B |
frequency band class | tri band | dual band | dual band | dual band | dual band | dual band |
lan port bandwidth | 1000 Mbps | 10/100/1000 megabits per second | Gigabit Ethernet | — | 10/100 megabits per second | 10/100/1000 Mbps |
What's in the box
Product Description
Our leadership in video and broadband technology and services, combined with our dedication to close collaboration with our customers, allows us to continually stay ahead of the curve and innovate what's next. ARRIS is relentless in our focus to deliver strong results for our customers and our shareholders, and we do so in a forthright and ethical manner. ARRIS delivers a 70-year legacy of innovation. ARRIS invented digital TV & brought wireless internet into the home with the first cable modem gateway. We have a long track record of creating game-changing technology. We’re the same company that the world's leading service providers choose to connect millions of people around the world to the internet - we’re powering the digital world. ARRIS is at the center of a new era of entertainment and communication that unites our vision and technological leadership with our customers’ evolving needs to help transform the way that millions of people around the world connect to the internet and consume content. ARRIS Quality: With over 260 Million devices sold in home connectivity, we are the experts in making quality networking products! The SURFboard mAX AX11000 Mesh-Compatible Router uses cutting edge technology to deliver the fastest speeds throughout your home. Count on our technology and expertise to deliver up to 400% longer range and faster speeds than 802.11ac.
From the manufacturer
Maintain Fast & Stable WiFi Throughout your Home (Inside & Outside).
ARRIS SURFboard mAX Pro W31 Tri-Band Mesh Ready Wi-Fi 6 Router | AX11000 Wi-Fi Speeds up to 11 Gbps
Get Up and Running Easily!
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Step 1Unbox the product |
Step 2Download the SURFboard Central App & follow instructions |
Step 3Customize your network settings |
Step 4Use the App to manage your home. Network Management: At your fingertips SURFboard Central App lets you manage and gain insight to your network from anywhere. |
Do More with your Mesh Home Network
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We Respect your Privacy:ARRIS does not take your information to the cloud. You can choose to keep your information local. Your Mesh network will adjust to your environment. |
Home Network:Optimized Set QoS and get real time analysis of your WiFi area and get improvement of your network and the most of our your home network. |
Smart Home:Next Level Integrate with your smart home devices, all from a single App-and let your router be the brain of your experiences. |
Screen Time:Managed++ Set Parental Controls, establish rules and set rewards for daily chores and more. |
W31 | W133 | W130 | W122 | W21 | |
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Customer Reviews |
3.6 out of 5 stars
204
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3.6 out of 5 stars
155
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3.8 out of 5 stars
566
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3.8 out of 5 stars
566
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3.8 out of 5 stars
566
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Wi-Fi 6 | yes | yes | yes | yes | yes |
Wi-Fi Speed | Up to 11 Gbps (AX11000) | Up to 11 Gbps (AX11000) | Up to 7.8 Gbps (AX7800) | Up to 6.6 Gbps (AX6600) | Up to 6.6 Gbps (AX6600) |
Antenna Configuration: MIMO (Multiple In, Multiple Out) | 4x4 2.4 GHz, 4x4 5.0 GHz, 4x4 5.0 GHz High | 4x4 2.4 GHz, 4x4 5.0 GHz, 4x4 5.0 GHz High | 4x4 2.4 GHz, 4x4 5.0 GHz, 4x4 5.0 GHz High | 2x2 2.4 GHz, 2x2 5.0 GHz, 4x4 5.0 GHz High | 2x2 2.4 GHz, 2x2 5.0 GHz, 4x4 5.0 GHz High |
Wi-Fi Coverage | Up to 3,000 square feet | Up to 6,000 square feet | Up to 6,000 square feet | Up to 5,500 square feet | Up to 2,750 square feet |
Gigabit Backhaul | Available as a single router | Dedicated 4x4 Wi-Fi 6 band Up to 4.8 Gbps | Dedicated 4x4 Wi-Fi 6 band Up to 4.8 Gbps | Dedicated 4x4 Wi-Fi 6 band Up to 4.8 Gbps | Available as a single router |
Gigabit Ethernet Ports | 8 (4 per router) | 8 (4 per router) | 8 (4 per router) | 2 | 4 (2 per router) |
Expandable | Can be added to W133 existing system | Up to 3 SURFboard mAX Routers per system | Up to 3 SURFboard mAX Routers per system | Up to 3 SURFboard mAX Routers per system | Can be added to W121 existing system |
App Featues | Easy Setup. Network Parental Control and IoT Management. | Easy Setup. Network Parental Control and IoT Management. | Easy Setup. Network Parental Control and IoT Management. | Easy Setup. Network Parental Control and IoT Management. | Easy Setup. Network Parental Control and IoT Management. |
Setup, customize and manage with an app | yes | yes | yes | yes | yes |
Compatiblity | With any existing internet modem | With any existing internet modem | With any existing internet modem | With any existing internet modem | With any existing internet modem |
Looking for specific info?
Product information
Technical Details
Brand | ARRIS |
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Series | W31 |
Item model number | W31 |
Operating System | Android |
Item Weight | 2.2 pounds |
Product Dimensions | 4 x 4 x 8 inches |
Item Dimensions LxWxH | 4 x 4 x 8 inches |
Voltage | 120 |
Manufacturer | CommScope |
ASIN | B07M8TZ1KM |
Date First Available | June 24, 2019 |
Additional Information
Customer Reviews |
3.6 out of 5 stars |
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Best Sellers Rank | #20,894 in Computers & Accessories (See Top 100 in Computers & Accessories) #783 in Computer Routers |
Warranty & Support
Feedback
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the wifi performance of the router. They mention that it has fantastic wifi speed, and the connections are lightning fast. They also like the coverage. However, some customers have issues with longevity. Customers disagree on performance, ease of setup, signal strength, and app.
AI-generated from the text of customer reviews
Customers like the wifi performance of the router. They say it has fantastic wifi speed, the speed of connections is lightning fast, and has 100% signals in all portions of their homes. They also appreciate the ease of set-up and the wifi speed of this product. However, some customers report that the performance is not steady, and they never encountered any bandwidth issues or dead spots throughout.
"...Very easy to configure and control. Stable connection and network speed. I replaced my old huawei router and am very happy with the results...." Read more
"...The speed of connections is lightning fast, I have 100% signals in all portions of my homes I dont get dropped by devices anymore...." Read more
"Very happy with this router. Besides it’s speed and accuracy, it auto reboots after power interruption...." Read more
"...signals or disconnections since I got this up and running, no lag while gaming (on ethernedt to slave node), and almost no buffering while streaming..." Read more
Customers are satisfied with the coverage of the networking router. They mention that it provides decent coverage, but it doesn't cover 400% better. Some say that the unit performs very well and barely covers 5000 sq ft.
"The good: simple setup; coverage. The bad: it died after two months...." Read more
"...Coverage seemed decent but definitely not 400% better, though that could be because I have no WiFi 6 capable devices...." Read more
"...As a satellite, the unit performs very well, barely covers 5000 sq ft...." Read more
"I had google wifi and switched to this. Coverage is amazing and internet is blazing fast everywhere around the house...." Read more
Customers are mixed about the performance of the router. Some mention that it works great, while others say that it never connected once and causes occasional disconnects.
"...On the W31 functionality- the setup is very smooth and well done with the app which brings up my biggest gripe and the reason for the poor rating...." Read more
"Not the most functional router, but one of the most stable and reliable. No WPA-3 support, it could be added in the update...." Read more
"...on my home unit was plug-and-play, I plugged it in Saturday and it worked flawlessly...." Read more
"...Only issue: it doesn’t have a USB port and capability to connect a hard drive for automatic backups for computers on its network" Read more
Customers are mixed about the ease of setup of the networking router. Some mention that it was a breeze to set up, flawless, and easy to use. Others say that it's frustrating and difficult to set it up.
"...But I'm not sure if they will ever update it again. Very easy to configure and control. Stable connection and network speed...." Read more
"...I did not test this on ethernet.For me, the loss of all ability to configure any of the crucial elements of this router and the loss of..." Read more
"...I like the design, and more importantly, I like the ease of set-up and the Wi-Fi performance of this product...." Read more
"The good: simple setup; coverage. The bad: it died after two months...." Read more
Customers are mixed about the signal strength of the networking router. Some mention that it has great signal strength when working, while others say that it lowers or drops sometimes.
"...Very easy to configure and control. Stable connection and network speed. I replaced my old huawei router and am very happy with the results...." Read more
"...lame design..Im paying for 1000 on my speed, but the signal lowers or drops sometimes. Wouldnt buy again. The size is fine...." Read more
"...The speed of connections is lightning fast, I have 100% signals in all portions of my homes I dont get dropped by devices anymore...." Read more
"...This time I was connected to the Bluetooth still but now no internet for no reason. I also rebooted my modem, just in case...." Read more
Customers have mixed opinions about the app for the networking router. Some find it great, easy to use, and cool, while others say it's horrific, primitive, and doesn't help.
"Setup is pretty straight forward. Application is pretty basic, good for regular users, however for those that would like to do more customization,..." Read more
"...The app itself is abysmal and buggy, we never got it to create a network, although we reached different points in the process..." Read more
"Great job on the new app, setup was flawless, and I am now getting record speeds in my home. Great product!" Read more
"...Now it only gives me red lights. App is no help, resetting doesnt work, new ethernet cables dont work. Do not buy.*..." Read more
Customers are dissatisfied with the longevity of the networking router. They mention that it ages quickly, causing it to crash every day. Some say that it is the definition of unreliable and dies after two months.
"The good: simple setup; coverage. The bad: it died after two months...." Read more
"...It is the definition of unreliable and based on comments this is not an isolated problem." Read more
"Crashes every day. Lowest reliably in a router ever. Had great signal strength when working." Read more
"Terrible longevity..." Read more
Customers are dissatisfied with the firmware of the networking router. They mention that it's terrible, faulty, and buggy.
"...The app itself is abysmal and buggy, we never got it to create a network, although we reached different points in the process..." Read more
"...nearly an hour with their customer support determining the product was faulty...." Read more
"Great Router / terrible firmware..." Read more
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Top reviews from the United States
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I purchased the W31 to take over router capabilities on my gigabit xFinity internet service. I have the Samsung S10+ which has ax WiFi and I have the X570 motherboard and AMD R7 3700X for my desktop so both my clients in this review are fully 802.11ax compliant and fully compatible.
On the W31 functionality- the setup is very smooth and well done with the app which brings up my biggest gripe and the reason for the poor rating. As a caveat, if you want a "set it and forget it" solution then this is great for you unless you are expecting some major speed improvements over your existing 802.11ac network,
The APP is all you get. That's it. There is no web page to access the detailed settings. You have absolutely no access to or the ability to change the WiFi channels or remove the consolidated 2.4 and 5Ghz channels. You also cannot kick a device off your network, you lose all control except to create the network name.
In terms of performance I experienced a considerable drop in speed. My xFinity network is split in to 2.4 and 5Ghz networks and I consistently achieve over 600Mbs on my desktop WiFi. On the consolidated W31 network and with a variety of different adapter configurations but never hit over 300 Mbs over a 3 week period with the W31 as my only router.
The minute I removed the W31 and went back to my XB6 xFinity router I was again hitting 600Mbs and over consistently.
I did not test this on ethernet.
For me, the loss of all ability to configure any of the crucial elements of this router and the loss of the ability to directly control what devices were on my network in real time created a low score for this. I really feel that these manufacturers need to allow those who want that detailed control to be able to do that. But with the issues of a loss of WiFi speed too, there is no reason for me to ever use this router again.
Only gave it 4 star's because nothing's perfect (although this is close).
The modem Arris surfboard SB8200 has been great but also doesn’t require the app. The router has actually caused ports to break until factory resets of the modem as well as hang up network names permanently on devices whenever it’s on. Renaming and attempting a new network simply created many networks while the router was on but none could be connected to and the LEDs of the router rotated all the colors repeatedly.
Technical support was horrible, wasted over 3 hours for them to say that they need higher support groups to help. I requested a new unit shipped immediately, they declined until their specialists could question me as well. I’ve never had issues with basic routers, but after 7 months this product is unusable and has prevented me from working from home. I likely won’t buy from arris ever again. Between the product not lasting even until the end of warranty (Dec 2024) and the horrible outsourced support teams, arris has gone downhill fast.