Top positive review
5.0 out of 5 stars5 Stars very, very well earned...
Reviewed in the United States on June 30, 2018
So I wanted to get one of these for a while, and once the price came down I jumped on it. I am so impressed with this product and this company, that I feel compelled to write a very detailed review of my experience so far with both.
When I first received the package, I was extremely impressed with how much care went into the customer experience, even down to the experience of opening the box, etc. Everything is highly organized and guides you easily through the steps to get your unit up and running. The first thing you're greeted with is also their 24/7 800 #, just in case you have an issue, which I found to be very reassuring.
The unit comes with step by step directions so simple a small child could probably follow them, and they even include the tools you will need to install the entire unit with including a drill bit in case you have to install the bell on a masonry surface (They dont include a drill though, just the bit).
You are led to install their app on your phone first which is extremely simple, and you will need to have high speed wireless wifi for this to work. Once you install the app, right inside the the app they've included excellent high quality instructional videos which guide you through the entire installation, no matter which way you're doing it. I found the videos to be simple, right to the point, a very big help and incredibly easy to follow.
The installation in my opinion was very easy, and took me about 25 minutes total. It turned out that I had done two things wrong though, which I did not know at the time. So I immediately called customer service at 10pm mind you, to see if they could help. After about a 3 minute wait I was connected with an American tech support rep, who was friendly, courteous, and extremely helpful. He wound up staying on the phone with me for probably 45 minutes, walking me through every trouble shooting step till we identified the problem (which turned out to be an issue with my phone, not the device, and that I had failed to install the included diode for my hard wired digital bell).
Once we identified the issues, he walked me through fixing everything, and would not let me off the phone until we tested the bell three times, and it was ringing in the house, and to my phone each time flawlessly. The customer service was absolutely excellent, and top notch.
Since the installation, I absolutely LOVE this product. I had the first visitor today who rang the bell, and I was able to see them and talk to them from the comfort of my backyard, which was awesome. The Live View feature is just fantastic as well, and at any point you can turn that on and see whats going on outside right to the street. The camera is SUPERB, as it's a very wide angle camera, and no matter where the person is on the stoop, they are seen by it.
They'd basically have to be laying flat up against your front door with their faces and bodies pressed to it to hide from the camera, and even then you'd still see some of them! It's really just a top notch camera all around. The picture is crystal clear and in color as well, and the night vision really works too. If there's enough ambient light, you even get color footage at night! Can't say enough good things about the camera.
The speaker two way talking works great as well, I was able to have a conversation with a visitor with no issues and both our voices were clear as a bell. The app works extremely well and alerts you as soon as the bell rings in a manner of your choosing, including a traditional door bell chime on your phone, up to a voice announcing "there's someone at your front door".
Once you click the alert it opens up the live view immediately, and you can view and talk to the visitor; from anywhere you are with wifi in the world. Which I again think is absolutely awesome, even more incredible that it really works!
You can get alerts if there's any motion as well, and you can set the motion range (up to 30 ft away) to whatever distance you are comfortable with. The phone will then alert you in any way you choose when ever there is motion outside in range. Be careful though because its very sensitive. Most likely a grasshopper will set it off lol..But the great thing is if you don't want motion alerts? You can simply disable them, and just get doorbell alerts.
I really cannot say enough good things about this product, the company, or the system they have set up here. Everything is ultra-intuitive and designed with the customer in mind, the customer service is Top Tier (and not outsourced to India, so they're creating American Jobs), and they really stand behind their product.
I am very, very satisfied with my purchase and my overall experience, 5 big stars and a very enthusiastic A+++++++++ from this customer, Thanks!!