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Panasonic True Wireless Earbuds, Noise Cancelling Bluetooth Headphones, IPX4 Water Resistant and Compatible with Alexa, Charging Case Included - RZ-S500W (Black)
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Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
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Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Brand | Panasonic |
Model Name | True Wireless Bluetooth Earphones with Dual Hybrid Noise Cancelling |
Color | Black |
Form Factor | In Ear |
Connectivity Technology | USB |
About this item
- Note : If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. Change the earbud tips to ones that fit more snugly in your ear
- ENGINEERED TO PERFORM: Precision, Japanese engineering and a powerful 8mm driver unit provide rich, detailed sound as you seamlessly switch from listening to music, podcasts or audio books to making and receiving calls.
- INDUSTRY-LEADING NOISE CANCELLING Panasonic True Wireless earbuds combine feedforward and feedback noise cancelling with analog and digital processing to achieve one of the most advanced noise cancelling true wireless earbuds on the market. Use ambient sound mode to capture external sounds.
- RELIABLE CONNECTIVITY: Stable left-right independent signaling and our patent-pending antenna design provide a reliable, powerful connection that’s less sensitive to the interference that causes drop-outs and unbalanced sound.
- EASY TOUCH SENSOR CONTROLS: Dual touch sensor controls on both earbuds allow you to control music playback/pause and volume and track selection, as well as receive, reject or end calls, manage noise-cancelling/ambient sound amplification modes, and connect to voice assistant (Siri, Google Assistant and Amazon Alexa).
- EXCELLENT CALL QUALITY: Six high-performance MEMS microphones are built in a unique labyrinth cabinet structure that can suppress wind noise. With the added beamforming technology, the S500W enables your voice to come through loud and clear, while background noise is suppressed.
- Bluetooth Connectivity, IPX4 Water Resistance, Compatible with Amazon Alexa
- Comfortable and lightweight, includes 5 Earpiece sizes: XS, S, M, L, XL; 1.6ft charging cable
- Approximate Battery life: 6.5hrs per earbud, plus 13hrs additional with cradle. 15min Quick Charge = 70min playback
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Price | -17% $149.39$149.39 List: $179.99 | $57.20$57.20 | -16% $209.00$209.00 List: $247.99 | -6% $157.35$157.35 List: $167.99 | $297.99$297.99 | -10% $116.99$116.99 List: $129.99 |
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Customer Ratings | ||||||
Sound quality | 3.9 | 3.9 | 4.7 | 4.6 | 4.6 | 4.2 |
Noise cancellation | 3.6 | 3.7 | 4.3 | 4.7 | 4.4 | 4.0 |
Battery life | 3.6 | 3.9 | 4.5 | 4.3 | 4.4 | 4.3 |
Sold By | Amazon.com | Amazon.com | UnrealDeals | Amazon.com | Amazon.com | AnkerDirect |
connectivity tech | USB | Wireless | Wireless, Bluetooth | Wireless, Bluetooth | Wireless, Bluetooth | Wireless |
headphones form factor | In Ear | In Ear | In Ear | In Ear | In Ear | In Ear |
connector type | wireless | wireless | wireless | — | wireless | USB Type C |
noise control | active noise cancellation | — | active noise cancellation | active noise cancellation | active noise cancellation | sound isolation |
cable feature | Without Cable | Without Cable | Without Cable | Without Cable | Without Cable | Without Cable |
control type | Media Control | Voice Control | Voice Control | Voice Control | Voice Control | Media Control |
water resistance | water resistant | water resistant | water resistant | water resistant | water resistant | waterproof |
material | — | — | Plastic | Plastic | Plastic | Plastic |
From the manufacturer
Hear Whatever You Want, Wherever You Want
Panasonic S500W true wireless earbuds provide industry-leading noise cancelling performance, stable connectivity, and rich, crystal clear audio whether you are listening to music, on a call, or browsing through video content. Designed for all-day comfort, with easy touch sensors to control music.
Long Battery Life
2-hour charge = 6.5 hrs of playback*. Charging cradle provides up to 19.5 hrs playback. 15min Quick Charge = 70min playback.
*approximate
Smart Design
Lightweight, all-day comfort with IPX4 water resistance for protection from sweat and splashes
Excellent Call Quality
High performance MEMS mic in a unique labyrinth structure reduces wind noise and transmits voice clearly.
Easy Touch Sensors
Control music playback, volume and tracks, receive, end or reject calls, and voice assistant.
Industry-Leading Noise Cancelling
Dual Hybrid Noise Cancelling utilizes feedforward and feedback technology combined with digital and analog processing for exceptional noise cancelling performance. Utilize Ambient Sound mode when you want to enhance external sound.
Sound On.
Experience true wireless freedom, seamlessly moving from music to calls to content browsing without interruption. Panasonic True Wireless are smart, lightweight and compact, designed to deliver a high quality audio experience no matter where you are.
Comparison Chart
8mm | Driver Unit | 6mm |
Bluetooth | Wireless | Bluetooth |
Compatible | Amazon Alexa | Compatible |
6.5hrs | Battery Life | 7.5hrs |
IPX4 | Water Resistance | IPX4 |
Dual-Hybrid | Noise-Cancelling | — |
Touch, MEMS mic | Control/Mic | Touch, MEMS mic |
8mm | Driver Unit | 10mm,graphene-coated |
Bluetooth | Wireless | Bluetooth |
Compatible | Amazon Alexa | Compatible |
6.5hrs | Battery Life | 6.5hrs |
IPX4 | Water Resistance | IPX4 |
Dual-Hybrid | Noise-Cancelling | Dual-Hybrid |
Touch, MEMS mic | Control/Mic | Touch, MEMS mic |
How do I do the initial setup of the earbuds and connect them to a device?
Once the earbuds are charged, remove from the charging cradle, enable Bluetooth on your device, and select “RZ-S500-W” for pairing. If prompted for a passkey, input “0000” (four zeros). Consult the Operating Instructions for more detail.
The earbuds are not fitting in my ears properly. How do I get a better fit?
The earbuds come with interchangeable earpieces of different sizes (2 of each of XS, S, M, L, and XL). Size M come fitted to the earphones. Make sure you try each size to achieve the best, most comfortable fit that’s straight, not at an angle.
How do I get the earbuds to make a secure seal in my ear?
Make sure you are using the right size earpiece (see question above). Insert the earbuds with Panasonic logo on the bottom and charging terminals at the top. Turn them a small amount at a time, back and forth, until the seal is secure.
How do I eliminate ambient noise?
First, the ear buds need to be snug in your ears. Try every size earpiece and make sure the seal is secure (see questions above). Touch and hold the touch sensor (R) for two seconds to rotate between noise cancelling, ambient sound, and off.
Bluetooth is having some interference. How do I keep it connected?
Bluetooth works best with less disturbance in the way, so keep tyour device close to the earbuds. Also, update the Panasonic Audio Connect app, or uninstall/reinstall the app. Use the app to update the firmware of your earbuds.
What's in the box
Product guides and documents
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Panasonic RZ-S500W Earbuds Review: Superb Sound!
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Product information
Product Dimensions | 6.65 x 4.35 x 2.35 inches |
---|---|
Item Weight | 0.7 ounces |
ASIN | B0863RPRRK |
Item model number | RZ-S500W-K |
Batteries | 1 Lithium Ion batteries required. (included) |
Customer Reviews |
3.4 out of 5 stars |
Best Sellers Rank | #167,016 in Electronics (See Top 100 in Electronics) #8,071 in Earbud & In-Ear Headphones |
Date First Available | July 10, 2020 |
Manufacturer | Panasonic |
Country of Origin | Malaysia |
Item Weight | 0.7 Ounces |
Units | 1.0 Count |
Number Of Items | 1 |
Warranty & Support
Feedback
Product Description
Designed with frequent-flying, tech-savvy, smartphone-reliant people and other music lovers in in mind, the ultra-compact Panasonic RZ-S500W True Wireless Bluetooth Earphones combine comfort, fit, connectivity, noise cancellation and high-quality sound for music, podcasts, calling and more. A powerful pair of 8mm driver units and built-in mic provide a higher level of sound, vocals and the calling clarity you both need and expect. Dual Hybrid Noise Cancelling with 50 inside/outside noise-cancelling levels ensure optimum noise isolation for comfortable, customizable listening in any environment, especially convenient for loud, busy locations and on planes. Plus, high-performance MEMS microphone and Labyrinth structure minimize noise for clear calling quality in windy locations. Snug, high-quality earbuds provide the optimum level of listening enjoyment. A touch-sensor antenna ensures stable, independent left-right connection, even in crowded places rain or shine with the earbuds' IPX4 splash resistant rating. And an Ambient Noise mode lets you hear surrounding sound while listening to music. The distinctive, ultra-compact Panasonic RZ-S500W battery case conveniently stores approximately 20 hours of power for up to 6 hours of playback per earbud charge. Panasonic Audio Connect app easily and conveniently pairs, initializes settings, changes tracks, adjusts volume locates earbuds and more, including voice commands with Alexa (installed), Siri and Google Assistant from your smartphone. The Panasonic RZ-S500W True Wireless Bluetooth Earphones are available in two colors: Black and White.
Noise Cancellation ON
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers have expressed negative opinions about the fit and connectivity of the headphones. They mention that the earbuds tend to fall out of their ears and do not fall naturally into place within the case. They also have issues with connectivity, durability, and sound quality. Opinions are mixed on the battery life, ease of use, and value.
AI-generated from the text of customer reviews
Customers are mixed about the sound quality of the headphones. Some mention that they block sound pretty well, the sound cancelling is pretty good at removing constant noise, and the ambient sound controls worked great. However, others say that the ambient sounds when on are not loud enough, the volume is slightly low, and lacks sound clarity.
"...You do not feel you are in a plane with these. The sound quality on calls is great and I like the app feature that lets you adjust the equalizer..." Read more
"...the two earbuds with full, independent Bluetooth connection, and stereo for calls, is that you can use both earbuds, or use the right or left one by..." Read more
"...of aptx and so on android devices, there is a noticeable but minor delay in audio which creates sync issues when watching video" Read more
"...They were perfect to use when cutting the grass as it flawlessly renders out the low frequency of the lawnmower and with added music makes it almost..." Read more
Customers are mixed about the quality of the headphones. Some mention that the sound is excellent, the ANC seems to be decent, and it is more comfortable. However, others say that they do not seem to be without fault, are disappointing purchases, and the case feels low quality.
"...Panasonic has always produced effective quality products and these buds reinforce this.Here's the deal with the RZ-S500W buds:..." Read more
"...Liberty+ I’ve been using for the past few years and the ANC seems to be pretty decent as well...." Read more
"- Initial Impressions -The case felt pretty low quality as the hinge felt really weak when opening and closing as if the case was about..." Read more
"...The ANC is fantastic, but I admittedly have a minimal frame of reference to go off of, so it could be better or worse than other products in a..." Read more
Customers are mixed about the battery life of the headphones. Some mention that it has a very good battery life, while others say that it dies within 24 hours. The right earpiece indicated a low battery after just charging it. The batteries are pretty much useless and had to be recharged constantly.
"...cancelling and ambient sound controls worked great, the battery lasted more than long enough for my uses while charging them in between uses...." Read more
"...Sound quality is still great. Battery life has depleted a little bit but not that much...." Read more
"...You can got a long freaking time because the battery life is great too. Just get them already." Read more
"...of my true wireless Anker headphones, but the battery life on the cradle is super disappointing with these and the fit is really off for me...." Read more
Customers are mixed about the ease of use of the headphones. Some mention the app is easy to use, straightforward, and comes with the expected settings. However, others say that the tap features are awkward and not user friendly. They also say the app doesn't have a ton of EQ options and is frustrating to use.
"...It’s so incredibly annoying and serves no purpose but to be annoying...." Read more
"...-software is usable and straightforward, and comes with the expected settings for a product like this...." Read more
"...- Dislikes -The app is pretty lackluster as it covers the bare basics of customization for the earbuds...." Read more
"...Not terrible, but not particularly pleasant. They do provide several different size tips...." Read more
Customers are mixed about the value of the headphones. Some mention that it has decent noise cancelling and is a great deal for the quality, while others say that it's pricey and not worth the 100 bucks.
"...I researched many different versions -deciding on these as a great deal for the quality. Let me say that these earbuds deliver...." Read more
"...Overall I'd say good sound, decent noise cancelling and very good value...." Read more
"...Very disappointed as these were pretty expensive compared to other wireless earbuds I've tried in the past, which lasted considerably longer and..." Read more
"...Great value for the price. I previously tried a $40 pair of earbuds and there is just no comparison in terms of quality, sound or ease of use." Read more
Customers are dissatisfied with the fit of the headphones. They mention that the earbuds keep falling out of their ears, are on the heavy side, and do not stay in their ears if they have any trace of oil or sweat on their skin. It can be a chore to put them in their case and they may not be snugly enough. Customers also mention that they seem really big sticking out of your ears and are unable to get them to stay on for long periods of time.
"...-tends to fall out more easily with jarring exercises like running. Really could have used some wings to help keep them in place...." Read more
"...life on the cradle is super disappointing with these and the fit is really off for me.The cradle is my big pet peeve with these...." Read more
"...Bluetooth connection, and stereo for calls, is that you can use both earbuds, or use the right or left one by itself...." Read more
"...This creates a few issues for me.- They seem really big sticking out my ears-..." Read more
Customers have connectivity issues with the headphones. They mention that they won't connect to their device, are problematic when trying to connect to Apple products, and have no connection between the case and the headphones, with poor sound quality and battery life. They also say that the earbuds struggle to connect immediately and are impossible to pair with Bluetooth.
"...When I take the earbuds out of the case, they struggle to connect immediately, and my phone will go through 1 to 3 connection attempt cycles before..." Read more
"...The connection isn’t the most reliable. It cuts out now and then when you’ve two devices paired to it, for example your phone then laptop...." Read more
"...is optimized for Apple products but damn these buds literally disconnect multiple times while I use them and honestly it’s annoying as hell...." Read more
"...Honestly, a very nice selling point is that the app actually functions and is straightfoward as can be...." Read more
Customers are dissatisfied with the durability of the earbuds. They mention that they broke within the first year, are poorly built, and have lasted only 1.5 years. The rubber bits on the bud have fallen apart, and the volume in the abuds has recently started to die. The make itself feels like cheap plastic, and feels weak when opening and closing.
"...It's disappointing that these buds have lasted only 1.5 years." Read more
"...The case felt pretty low quality as the hinge felt really weak when opening and closing as if the case was about to break...." Read more
"...Finally, the volume in the earbuds has recently started to die, I don't usually crank the volume to 100% when using earbuds but I basically have to..." Read more
"...The quality of the make itself is feels like cheap plastic but surprisingly they haven’t broken yet despite me dropping them with and without the..." Read more
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Top reviews
Top reviews from the United States
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I originally left a poor review after my experience with Panasonic's front line support. After losing the charging case in a flight to Newark, NJ just 2 months into owning these, I was told I could not purchase a replacement case and would have to purchase a new set. I was directed to various departments spanning hours and did not get anywhere. That's when I left an honest review based on my experience. I was not looking for a handout, just the ability to purchase a lost charger so that I can keep using my earphones.
Shortly after leaving a review regarding my experience with customer support, Panasonic's consumer affairs division sprung into action above and beyond my expectations. Eddie Williams with Panasonic reached out to me via cell phone and email to assure me he is on the case and would make things right. He mentioned that he was contacted directly from HQ in Japan regarding my review. I offered to pay for a replacement case (I take full responsibility for the lost part) and instead he offered to exchange my buds for all the inconvenience I went through.
To me this was a 180 degree turn of events in my experience. The way Eddie handled this and his regular follow-ups takes my rating to exceptional because I do not think other companies would do this for such a premium product. Thank you Eddie for restoring my perception of Panasonic. I have purchased many Panasonic equipment over the years (even my Iron is a Panasonic multi-directional- love it). Panasonic has always produced effective quality products and these buds reinforce this.
Here's the deal with the RZ-S500W buds:
If you are looking primarily for effective noise cancellation ability and travel frequently- buy these. These are much better for air travel/flights than the Airpod pro's if you're listening to music or watching a movie in flight because it kills background noise and has better/richer mids and bass. You do not feel you are in a plane with these. The sound quality on calls is great and I like the app feature that lets you adjust the equalizer to suite your preference. The app also received a much needed facelift and has never crashed. I also like how the app updates the firmware on the buds. Other buds might be better if you are doing more intense cardio or sweating as these are a bit heavier. Also if you are making calls while doing cardio I do feel the airpods pro have the edge because of how much lighter they are and use leverage to sit in the ear versus plugs. I'm rating these 5 stars for my primary use/purpose of air travel/ air port use and the exceptional customer support provided by Eddie and Panasonic's Consumer Affairs division.
FIRST WEEK EDIT: Been doing a lot of yard work wearing these. As I sweat more and more, the earbuds lose their grip inside my ear more and more. I've had quite a few instances where the earbud just straight fell out of my ear. I'm constantly finding myself adjusting these and I've tried various sizes of the earbuds. For some reason, I mainly seem to have this problem with my left ear, which is more than likely an issue with me and not necessarily the earbuds.
The touch sensitivity. I don't know why any manufacturer ever thought that touch-capacitive buttons are the way to go. This technology should've been sent to Hell five years ago when all the car manufacturers started to realize what a dumb idea touch-capacitive buttons were. Need to readjust the fit of the earbuds? You're gonna make the earbuds think you just went through five different commands.
The sound quality on these is just SPECTACULAR. I have some genuine gripes about these, regarding the fit and the light (the light issue may seem so insignificant, but you really can't understand until you see them; it's so bright. I can't imagine wearing these on a plane as I'm sure other passengers would want to rip my ears off), but in spite of those gripes, the sound quality on these is just that good that I'll deal with those issues on my own terms. Songs that I've heard hundreds of times in my life sound like NEW songs as I'm hearing details in the music I've never known were there (and I have 16 speakers in my car!!). I can't raise my three-star review yet as I'm still very much in a love/hate relationship with these. Fix the light issue and I'd raise it up.
ONE MONTH EDIT: I've ditched my wired, over-ear Sennheiser headset for Zoom meetings and have been using the Panasonic earbuds. The earbuds have full stereo for voice calls, meaning that you get sound in both earbuds. What's great about having the two earbuds with full, independent Bluetooth connection, and stereo for calls, is that you can use both earbuds, or use the right or left one by itself. I am a teacher, which means I use Zoom everyday, all day, and I'm the one mostly speaking. My students say that my voice quality with the Panasonic earbuds is great.
Light issue is still not fixed. I've resorted to placing a sticker over the light.
I've been experiencing more and more issues with connecting the earbuds to my phone. When I take the earbuds out of the case, they struggle to connect immediately, and my phone will go through 1 to 3 connection attempt cycles before they will actually connect. It's pretty annoying.
PASSIVE SOUND MODE: As I've said before, the Active Noise Cancellation on these is INCREDIBLY good. However, on the opposite end, the Passive Sound Mode (where noise cancellation is turned off and ambient noise is pumped through the earbuds so that you can speak to people without taking the earbuds out) is terrible. Even with no music playing through the earbuds and passive mode ON, I can BARELY hear people speaking and have to take the earbuds off. My previous earbuds had an incredibly good passive mode where I could carry a conversation with people while still playing music through my earbuds. Not with these.
SIX MONTHS: Still using these but most of the above issues remain the same. They're still going strong with daily use. My wife wanted some wireless earbuds; I bought her some AirPods instead.
MAY 2021: Panasonic released a firmware update that allows for customization of the touch controls (nice) and... THE ABILITY TO TURN OFF THE FLASHING LIGHTS!! YESSSSSSSSSSSSSSSSSSSSSS. Updated my review from 3 to 4 stars.
Whatever was in the last software update seems to have solved the dropped connections. I haven’t experienced any randomly dropped connections with my phone since the last update. Things are improving.
DECEMBER 2021: HEY! I'M STILL HERE! Still using these buds, a year and some months later. Sound quality is still great. Battery life has depleted a little bit but not that much. I'm probably getting 30-60min less use with the buds compared to when they were new.
One issue that has risen with extended use is that the buds are having a little bit of trouble charging when in the case. I've cleaned the charging contacts with alcohol (there's a ridiculous amount of them) but to no avail, the buds still have some issue with charging. I have to jiggle them in their case to get them to establish a good contact to charge. It's annoying, for sure.
MARCH 2021: The Panasonic buds have met their end of life. The right earbud seems to have "blown" its speaker. If you know the sound of a blown speaker, then you know what I'm talking about. If you don't, well, just think of crazy distortion and a lot of "static," particularly in the extreme lows and highs. It's disappointing that these buds have lasted only 1.5 years.
Top reviews from other countries
I got them on a wearhouse deal so I can say it's good 👍 but full price no
The sound is also fine. Again, when I switch to the Sonys I realise it's not quite as good, but also, if I'm not switching back and forth, it's fine.
The fit is also fine (for smaller ears). Profile is a little bigger than I like, but fine. Connectivity? You guessed it, fine.
In summation: these are fine.
In all I have 7 over ear headphones and 1 on ear headphones and 3 earbuds. I normally dont use in ear because my ear canal is small. Even with the smallest ends I still have a problem with them falling out. I cant fault the earbuds for my small ear canals.
The charging case does feel a little cheap but it does what its suppose to do.
I would definitely recommend them to anyone that wants to spend over 100.00.