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HyperX Cloud II Gaming Headset - 7.1 Surround Sound - Memory Foam Ear Pads - Durable Aluminum Frame - Works with PC, PS4, Xbox - Gun Metal
Brand | HyperX |
Model Name | HyperX Cloud II |
Color | Gun metal |
Form Factor | Over Ear |
Connectivity Technology | Wired |
About this item
- 15-25kKhz Frequency Response.Headphones fit type:Over-Ear
- Designed for comfort: Exceptionally comfortable memory foam ear cushions and padded leatherette headband help keep you focused on gaming
- Supreme audio quality: Large 53 millimeter drivers provide high-quality audio. Hear in-game details better and get the in-game advantage on your opponents
- 7.1 virtual surround sound: Truly immerse yourself in your games with hardware-driven virtual 7.1 surround sound for precisely located audio
- Passive noise cancellation: The closed ear cup design blocks out outside distractions to keep you in the game
- Built to last: The solid, durable aluminum frame is built to withstand the blows of daily use
- Detachable, noise-cancelling microphone: TeamSpeak and Discord certified so you can chat with your friends and your callouts will be heard loud and clear
- Compatibility: 7.1 virtual surround sound on PC & Mac. Stereo on PS4, Xbox One, Nintendo Switch, and mobile devices
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This Item HyperX Cloud II Gaming Headset - 7.1 Surround Sound - Memory Foam Ear Pads - Durable Aluminum Frame - Works with PC, PS4, Xbox - Gun Metal | Recommendations | dummy | dummy | dummy | dummy | |
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Price | — | $119.99$119.99 | -33% $39.99$39.99 List: $59.99 | -50% $124.95$124.95 List: $249.95 | -5% $94.63$94.63 List: $99.99 | -15% $169.00$169.00 List: $199.99 |
Delivery | — | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 |
Customer Ratings | ||||||
Sound quality | 4.3 | 4.5 | 4.1 | 4.2 | 4.1 | 4.1 |
For gaming | 4.3 | — | 4.2 | 4.2 | 4.3 | 4.2 |
Noise cancellation | 4.0 | — | 3.9 | 3.3 | 4.0 | 4.0 |
Quality of material | 4.7 | — | 4.5 | 4.2 | — | — |
Volume control | 4.1 | — | — | 4.6 | 4.2 | — |
Sold By | — | Amazon.com | Amazon.com | Buy Top Tech | Amazon.com | Amazon.com |
connectivity tech | Wired | Wireless | Wired - 3.5 mm audio jack | Wired | Wired | Wireless |
headphones form factor | Over Ear | Over Ear | Over Ear | Over Ear | Over Ear | Over Ear |
connector type | 3.5mm Jack | wireless | 3.5mm Jack | 3.5mm Jack | usb-a,usb-c | wireless |
noise control | sound isolation | — | sound isolation | active noise cancellation | — | sound isolation |
headphones jack | 3.5 mm Jack | — | 3.5 mm Jack | 3.5 mm Jack | 3.5 mm Jack | — |
cable feature | Retractable | Detachable | Retractable | Retractable | Retractable | Detachable |
From the manufacturer
Advanced Audio Control Box
Easily toggle 7.1 Surround Sound on and off with a touch of a button. Includes independent audio and microphone volume controls for added convenience.
7.1 Virtual Surround Sound
Generate a virtual 7.1 surround sound experience to create distance and depth that enhances any gaming, movie or music experience.
Superior Audio Performance
The 53mm drivers deliver crystal-clear low, mid and high tones plus enhanced bass to create an immersive gaming experience.
Digitally Enhanced Microphone
When used with the USB control box, noise-cancellation, AGC functionality and echo cancellation are enabled. The mic is also detachable.
Enhanced Comfort
Cloud II comes with 100% memory foam ear pads and interchangeable ear cups for varying sound profiles and different textures: leatherette and velour.
Durable Aluminum Frame
The tough aluminum frame construction is designed to endure the rigors of daily gaming.
Pro-Gaming Optimized
The closed cup design allows for passive noise cancellation so you can compete at the maximum level on PC, Mac and consoles.
Multi-platform Compatible
Compatible with PC, PS4/PS4, Xbox One X|S and Series X|S.
Cloud II - Gunmetal | Cloud Stinger | Cloud Alpha S
Add to Cart
| Cloud II Wireless | Cloud Flight S | Cloud Orbit S
Add to Cart
| |
Customer Reviews
|
4.5 out of 5 stars
27,886
|
4.4 out of 5 stars
34,426
|
4.5 out of 5 stars
27,821
|
4.5 out of 5 stars
68,517
|
4.4 out of 5 stars
4,667
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3.5 out of 5 stars
1,543
|
Connection
| 3.5mm / USB Sound Card | 3.5mm | 3.5mm / USB Sound Card | Wireless 2.4GHz | Wireless 2.4GHz | USB Type A & C / 3.5mm |
Sound
| 7.1 Virtual Surround Sound | Stereo | 7.1 Virtual Surround Sound | 7.1 Virtual Surround Sound | 7.1 Virtual Surround Sound | Waves Nx 3D Audio |
Driver
| 53mm | 50mm Directional | 50mm Dual Chamber | 53mm | 50mm | Audeze 100mm Planar Magnetic |
Noise-Cancellation Mic
| Detachable | Swivel-to-mute | Detachable | Detachable with Mute LED | Detachable with Mute LED | Detachable |
Ear Cushion Material
| Memory foam + leatherette | Memory foam + leatherette | Memory foam + leatherette | Memory foam + leatherette | Memory foam + leatherette | Memory foam + leatherette |
Weight with Mic
| 275g | 275g | 321g | 309g | 320g | 368g |
Is this headset compatible with the Xbox One X|S and Series X|S?
This headset is only compatible when connecting it directly to the controller via the 3.5mm jack. Note that the sound will be in Stereo as 7.1 Surround Sound does not work when connected via 3.5mm jack.
Is this headset compatible with the PS4, PS5 and the Nintendo Switch consoles?
Yes, you can connect to the PS4, PS5 and Switch consoles via 3.5mm jack or USB. To ensure full compatibility of the USB sound card, update the firmware to version 0010 - available on the HyperX website. A PC is required to perform the update.
Will the Cloud II headset work with my mobile device?
The Cloud II headset will work on mobile devices that accept a CTIA 4 pole TRRS 3.5mm jack. There are two standards, CTIA and OMTP. Please check with your mobile devices manufacturer for compatibility.
Is there mic monitoring on the Cloud II headset?
No, the Cloud II headset does not have built-in mic monitoring.
What's in the box
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Honest review of gaming headset
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Microphone cleaning and earmuff removal
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Gaming Simplified with Sean "sgares" Gares of Team Echo Fox
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Is The HyperX Cloud II Headset REALLY Worth the Cost?
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Product information
Item Weight | 11.3 ounces |
---|---|
ASIN | B00SAYCVTQ |
Item model number | KHX-HSCP-GM |
Customer Reviews |
4.5 out of 5 stars |
Best Sellers Rank | #3,221 in Video Games (See Top 100 in Video Games) #249 in PC Game Headsets |
Is Discontinued By Manufacturer | No |
Date First Available | October 18, 2014 |
Manufacturer | HP Inc. |
Item Weight | 11.29 Ounces |
Units | 1.0 Count |
Number Of Items | 1 |
Cable Length | 1 Meters |
Warranty & Support
Feedback
Product Description
HyperX Cloud II features a newly designed USB sound card audio control box that amplifies audio and voice for an optimal Hi Fi gaming experience, so you can hear what you’ve been missing. Open up a world of detail other gamers will never know — the rustle of a camper’s boot, the scuttle in a distant vent. This next generation headset generates virtual 7.1 surround sound with distance and depth to enhance your gaming, movie or music experience. The headset must be selected as the default audio device in your sound settings. For Windows: 1. Open up Control Panel and select Hardware and Sound and then select Sound. 2. If the “HyperX 7.1 Audio” is not currently the default audio device, right click on the option and select “Set as Default Device.” 3. This should place a green check mark next to the default audio device. Repeat the same steps for the microphone portion of the headset, located under the “Recording” tab (also found in the Sound program in Control Panel.) For Mac: 1. Click the Apple menu and select “System Preferences” from the drop down menu. 2. In “System Preferences”, click on the ‘Sound’ icon. 3. Click on the Input tab and select “HyperX 7.1 Audio” for default sound input. 4. Click on the Output tab and select “HyperX 7.1 Audio” for default sound output. Note: The headset may appear as "USB audio" instead of "HyperX 7.1 Audio". Hear the rich, impactful sounds of your games with clarity and precision.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the value, quality and comfort of the headphones. For example, they mention it's well worth the price, has big cushy pads and that it breathes better than the leather style. Some like the gaming, and sound quality. That said, opinions are mixed on the mic quality, durability, and fit.
AI-generated from the text of customer reviews
Customers like the sound quality of the headphones. They say the sound is perfect, they offer a nice sense of noise cancellation, and the footsteps in games are nice and audible. They also mention that the 7.1 engaged makes it easier to hear the direction, distance, and vertical angle.
"...Also, the Cloud II's do have directional sound ... So if you walk up to someone talking and swing your camera around in a 360, the voice will swing..." Read more
"...The headset sounds crisp and clear and the microphone quality is surprisingly good, although don't expect to use it as a stand up mic!..." Read more
"...considered myself a bass snob or audiophile, but it has a really strong bass signal and the overall clarity is noticeably better than my other..." Read more
"...But this was the best decision ever.TLDR; Good sound quality, good mic + removable, durable and flexible, can wear for hours, has extra..." Read more
Customers are satisfied with the quality of the headset. They mention it's very well built, has a good mic, and works well in video games. The cord quality is also great, and has not had any issues. Overall, most are happy with their purchase and recommend it to others.
"...I've used these for the past 3-5 years and they work great and pump out way better sound then plugging into the controller or using the USB on the..." Read more
"...It was very pleasant and easy to work with and the support answered all my questions and we even had a casual conversation afterwords...." Read more
"...Mic quality is also quite good, enough that people I game with regularly noticed right away that I was using a different headset and asked about it...." Read more
"...The cord quality is great, it is braided so it doesn't tangle or get easily caught on something...." Read more
Customers like the comfort of the headphones. They mention that it's well built, has soft leather or velvet style ear cups, and has nice big cushy pads on the earmuffs and the headband. They also appreciate the fabric breathes better than the leather style, and the ear pads have memory foam like inside.
"...OH, they are comfortable!!! Although, be aware... It comes with a leather or fake leather material and it comes with a replacement that is cloth...." Read more
"...I am changing my stars to five. They are a comfortable headset with great sound. I even enjoyed the 7.1 now that I could hear it...." Read more
"...Nice big cushy pads on the earmuffs and the headband, and it holds onto my unusually large head without squeezing it...." Read more
"...Very snug, very comfortable and when I have my glasses on, they don't press those into my head. You can either use the leather ones or the velour...." Read more
Customers like the value of the headphones. They mention that it's well worth the price, and is a nice, light-weight over-ear headset. Overall, customers find the price to be fairly cheap compared to other options.
"...would give me good sound, good mic, good fit, good build quality, and cheap...." Read more
"...This headset is great for the money, and with the build quality its gonna last me for years. I don't think you can go wrong with these." Read more
"...Altogether, it's a fantastic pair of headphones for the price...." Read more
"...Edit 2:Ordered tested and returned the Cloud 3's. They are over priced and a step down in quality. Comfy yes, but no swap out for foam covers...." Read more
Customers like the gaming capabilities of the headphones. They say that the noise cancellation helps with in-game immersion and eliminates distractions. Customers also say that they are comfortable, durable, and great for gaming or streaming for hours. Overall, customers find the headphones to be an overall great product for music, YouTube, and gaming.
"...These have also been great for long periods of gaming and streaming. No headaches or sore spots on my head from wearing these, even with glasses on...." Read more
"...the in line amp with 7.1 surround is great and overall makes gaming with these really fun...." Read more
"...The surround sound for PC gaming and listening to music is honestly incredible. Some reviewers have said they don't notice much of a difference...." Read more
"...They also offer a nice sense of noise cancellation which helps with in game immersion and eliminates distractions. Whether using these for..." Read more
Customers are mixed about the mic quality of the headphones. Some mention that the mic on these is pretty good, the detachable mic is a great feature, and the wire is plenty long. However, others say that it doesn't work at all.
"...2. The 7.1 on this particular headset doesn't really work with PS4. Saying that, it actually works but doesn't...." Read more
"...You get allot for your money with these. They come with a removable noise canceling condenser mic w/ pop filter, both leatherette and velour ear pads..." Read more
"...I also had two incidents within the first week where my mic stopped working suddenly and I had to disconnect the USB and reconnect it to make it..." Read more
"...The range on the microphone isn't very high but it does a good job of isolating sound when used properly...." Read more
Customers are mixed about the durability of the headphones. Some mention that they are very durable, with a sturdy cable. They have held up well on their big head, while others say that they break very quickly, with the plastic bits just keeping breaking off. The ear part has been breaking very easily, and the ear pads are starting to chip away.
"...Good sound quality, good mic + removable, durable and flexible, can wear for hours, has extra cushions if you want softer ear cushions or whatever..." Read more
"...He deemed that the adapter was broken and sent me over to the RMA department...." Read more
"...The faux leather ear pads completely surround my ears and are thick enough that my ears don't rub against any part of the headset while they're on..." Read more
"...They did give me a pretty bad case of headset hair, as is to be expected...." Read more
Customers are mixed about the fit of the headphones. Some mention that it fits well, while others say that it's snug and squeezes around their temples. The ear cups could have been a tad larger to fully encompass bigger ears.
"...big cushy pads on the earmuffs and the headband, and it holds onto my unusually large head without squeezing it...." Read more
"...The fit on these things are one of the best things about this. Very snug, very comfortable and when I have my glasses on, they don't press those..." Read more
"...One thing that is a bit of a drawback is the headband adjusting. The headband is easy to adjust, but that's the problem, it's a bit too easy...." Read more
"...Comfort is a big plus! They are not too heavy and fit snug. The mic is flexible and removable which I find very convenient...." Read more
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First off, Don't believe in the 7.1 surround sound hype you get from any "GAMING" headphones under $200. I have now tried 3 different actual gaming headsets and all of them gave the directional sound but at a cost... These gaming headphones that declare 7.1 surround achieve this by diminishing the sound levels of other ambient sounds. I'm not a audiophile or pro so bare with me... The Logitech G633, Turtle Beach Stealth 500P and the Playstation Golds all sounded tinny and the mid-range seemed distant. It hyped up the surround but in order to achieve that it lowered the other sounds to make it happen, including bass. For example, in Horizon Zero Dawn, when Aloy shoots an arrow it sounds like it's far away, when it shouldn't because she's directly in front of you and if you shot off that arrow it should sound like the release happened in your face. It doesn't. It sounds like your Aloy let go of the bow about 20 yards from where you are standing. If that makes sense. YES, the gaming headphones with 7.1 do give you directional but it just lowers everything else. Which is why I assume pro gamers love them because they want to hear if someone is sneaking up on them.
FOR ME though... I'm not a pro gamer. I want bass, a thud. I want a overall strong sound that makes me feel like I'm right there. SO, I did more research online and youtube and came across the Beyerdynamic DT770's. They are not gaming headphones but many claim the bass is awesome and the sound in games is even better. I just received these today and within 30 minutes I packaged them back up and returning them. Although, I will give them this much. The directional sound was WAY better than any gaming headphones, Logitech G633, Turtle Beach Stealth 500P and the Playstation Golds. No joke, the directional sound was dead on with these. The low bass was also good but wasn't enough and the mid-range sounded distant just like the Logitech G633, Turtle Beach Stealth 500P and the Playstation Golds. If you want directional sound that mimicks 7.1, with a low bass that isn't overwhelming I would buy the Beyerdynamic's.
SO saying all of that. I know this sounds funny but I'm basing this all down to shooting an arrow. I switched back and forth between the Beyer's and the Clouds II's in Horizon Zero Dawn. I would shoot an arrow at a grazer (metal animal) and the Cloud II's sounded like I shot that arrow from my shoulder next to my ear. It also enough bass to where you felt like you actually shot an arrow. The Beyer's and the Logitech G633, Turtle Beach Stealth 500P and the Playstation Golds all felt Aloy (character in game) was 20 yards away shooting an arrow. Only way I know how to describe it. The Cloud II's also have way more base then the one's I've mentioned. It's punchy and you feel it. Felt good when I slammed the ground with my spear. The Logitech G633, Turtle Beach Stealth 500P and the Playstation Golds and Beyer all felt weak. When I slammed the ground with my spear it again, felt distant. Not really immersive.
I stood on top of a Long Neck. When a Long Neck walks around the map it's feet create a ground thump that should sound heavy. SO I stood on top of a Long Neck and switched back and forth between the Beyer and Cloud II's. The Beyer again felt like the sounds were distant and didn't feel the Long Neck walking very much. The Cloud II's at the same sound level I could feel the Long Neck walking, it felt like I was right there on top of the Long Neck and could feel every step it took.
Also, the Cloud II's do have directional sound ... So if you walk up to someone talking and swing your camera around in a 360, the voice will swing around your head as it should. Is it true surround, no. Does it do the trick, yet. Now in the Beyer and Logitech G633, Turtle Beach Stealth 500P and the Playstation Golds, the surround does sound more ambient and sounds around you but again, it diminishes the bass and mid-range it feels like.
So saying all that, I'm a casual gamer that wants good bass, I want to feel like I get hit rather than hear someone walking up behind me. I want to feel the game. The Cloud II's in my opinion after trying all the headphones are awesome. I can honestly say that and feel comfortable suggesting you pick up a pair over any other's I've suggested. They really are good.
I can also attest to the 7.1 feature the Cloud II's do provide with the packaging. You can plug it into your PS4 and your controller and I can honestly say it does provide 7.1 BUT it then turns into the Beyer and Logitech G633, Turtle Beach Stealth 500P and the Playstation Golds and diminishes the mid-range and bass.
I don't plug my Cloud II's into my controller. I purchased a two speaker with sub-woofer sound system for my desk that comes with a volume control and headphone output. I plug my Cloud II's into this setup which allows me to turn it up as loud as I want and in a way acts as a amp to push out even more bass and volume. You can't get that by just plugging into the PS4 controller, it can only pump out so much volume and your maxed out. Not very loud going directly through the controller.
By a desktop sound system with subwoofer and volume control with headphone output.... Trust me it changes the sound output and bass levels.
SO there's my updated review. Other's will probably disagree with my review but this is COMING from someone who doesn't need 7.1 or games heavily online in COD or Battlefield 1. I love games like Horizon Zero Dawn, Last of Us, Dying Light, Metal Gear Solid 5, Just Cause 3, Nioh, Dark Souls, BloodBorne, Evil Within, Dishonored, etc. I should also mention I've also owned the X12's, PX24's.
Previous Review: OKAY, SO FINALLY, after buying the X12, PX24, TB 500p, Sony Gold Wireless and returning all of them, I purchased the Cloud II. Before I bought the Cloud II, I was almost going to settle with the X12's or PX24. The 500p and Gold Wireless you'd think are superior BUT THEY ARE NOT. The surround sound on the expensive gamer headphones are just a gimick. Most of the surround sound gamer headphones are made for gamers who primarily play FPS. It tones down quite a few sounds including bass and other environmental sounds to pump up footsteps and reloads. This allows the FPS gamer to hear what's around him. Sounds cool, YEA BUT, again, it drowns out other sounds to make that possible.
Saying that, I'm a casual gamer and I love bass. I love feeling the thump of the explosions and gun fire. The 500p and Gold Wireless sucked at this. IN fact, the 500p did have good bass but ONLY when I switched it to the mode called, "Bass & Treble". Great right? NO, because that's basically what the X12's and PX24's do. Even the x12's simulate surround sound. I've had a pair of x12's for 5 years and I can honestly say they simulated surround just as good as the 500p and Gold's but kept the bass and overall depth of sound. More balanced.
This is where the Cloud II comes in... Very skeptical and was almost ready to return them before I got them. Was just tired of buying and returning. Before I begin, a few disclaimers... 1. I game on a PS4 and I don't plug my headphones into my controller or through USB. I actually bought a device online that allows me to plug in my toslink directly from the output on the PS4 to the adapter which is where I plug my headphones into. This gives it way more depth and power then plugging into the controller or via USB on the front of the console.
2. The 7.1 on this particular headset doesn't really work with PS4. Saying that, it actually works but doesn't. Bare with me on this... In order to get it to work, you have to plug it into the front of the PS4 via a USB. Then you plug the headset into the 7.1 mixer. I tried it with and without and quite honestly it sound MUCH better without the 7.1. Mainly because the 7.1 mixer is designed for PC and MAC. It wasn't designed to use with the PS4 even though you can get it to turn on. SO, I actually don't use the 7.1 mixer. I put it back in the box.
3. DONT plug the headset into your controller or via the USB. A lot of people don't realize they can buy a very cheap setup that allows you to use the toslink which pumps out the 7.1. I'll do my best to link my set up below. I've been using it for years and won't go back. Only because when I plug these into the controller it loses something, can't put a finger on it but it doesn't sound as good. Same with using the mixer.
I highly recommend the Cloud II. It has really good deep base, the mid's are clear and sharp and the high's as well. It's a very well balanced sound, as well as, it does simulate surround sound even without the 7.1. I switched back and forth between the Gold's and these while playing NO Man's Sky, Dying Light, Dark Souls 3, BloodBorne, Just Cause 3 and these really sounded good and very good balance of sound.
Best part, I own a Nvidia Shield and plug the headset into the controller that comes with the shield and watched a couple movies with it and it blew me away. Awesome sound and even simulated surround sound.
FINALLY satisfied with a headphone purchase after using my x12's for 5 years. Both my sons are sold on them as well comparing them to other headsets they've owned. Worth the purchase in my opinion.
OH, they are comfortable!!! Although, be aware... It comes with a leather or fake leather material and it comes with a replacement that is cloth. I noticed a huge difference in sound when I used the leather over the cloth. Mainly because the leather is air tight and keeps all the sound in and out. The cloth I noticed I could hear outside sound more and it leaked the sound coming from the headphones. Wasn't a big deal but the bass felt deeper and stronger with the leather padding. Both are awesome and sound good though.
USE THIS DEVICE to hook up your headphones using the Toslink output on the PS4. I've used these for the past 3-5 years and they work great and pump out way better sound then plugging into the controller or using the USB on the front of the PS4. A lot of people don't realize you can use this with any headphones whether they are made for Xbox or PS4 or PC. It's makes it to where you can use any headphone and uses the Dolby surround from Toslink.
PORTTA PETDTAP DIGITAL COAX AND OPTICAL TOSLINK TO ANALOG AUDIO CONVERTER: https://www.amazon.com/gp/product/B005DIRI6I/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
You get allot for your money with these. They come with a removable noise canceling condenser mic w/ pop filter, both leatherette and velour ear pads, a 3.5 MM cable to allow you to plug into mobile devices, a nice carrying bag, airplane adapter (not sure who still needs that) and a 7.1 USB sound card. The sound signature is similar to my Sennheiser 558’s but with a smaller sound stage and a little more base when wearing the leatherette pads. As expected, wearing the leatherette gets a little warm but still not as hot as most headsets I’ve worn that use leatherette. They were still very soft and comfortable with not too much clamping force. Depending on head size, mileage may vary. Switching to the velour pads took away some base but opened the sound stage a slight bit and were a little cooler to wear. They also were not as noise isolating
It did well in microphone tests. I used them with my built in Realtek sound card and a USB sound card from the Logitech G330. The sound was clear but had a slight hiss to it. That is most likely due to the noise cancellation. My Vmoda Boom Pro mic produced a richer sound but it also picks up the hum from my computer fans. Believe it or not I got the clearest sound when used with my Nexus 9 tablet. This just goes to show you that no matter how good your mic is, it is very dependent on the sound card it is connected to.
Speaking of sound cards, you are probably wondering why I didn't test it with the included sound card or reviewed the 7.1 audio that this has. That is because mine would not load its drivers. I am using Windows 7 x64 and after plugging it in I got a message saying “USB device not recognized”. I called Kingston support and they were very friendly and helpful. He asked if I had another machine to connect it to. I just happened to have just reloaded my old gaming rig with a fresh copy of Win 7 x64. So we tried that. I didn't get the same message but it was still showing as an “Unknown Device” in the device manager. He deemed that the adapter was broken and sent me over to the RMA department. I was told there that I was going to be sent a cable extender, a splitter and a mouse pad. Confused, I made sure we were talking about the same product. She apologized and explained that this equipment was only yo get me through until I received the replacement adapter. Unfortunately she said that it was going to take 2 MONTHS to get that replacement.
In conclusion, these are some very good headsets that have audiophile grade sound to them. I am very disappointed though at the manufacturing issues that they seem to be having and can’t give this the 5 stars that I really want to give them. A two month wait to get a replacement part that was broken out of the box is unacceptable to me.
(UPDATE)
So, I spoke with Jewel from Tech Support and she already had a new sound card adapter shipping out to me. That being said I happened to take the headset to work so I could try them out on a third computer. Lo and behold, they worked! As soon as I got home I tried them out using the USB ports in the back of my computer (previously I had used the front ports) and the drivers began to load. That's when I spoke to Jewel and had her stop the RMA shipment. We are figuring in that the front ports don't supply enough power to drive the adapter.
I am changing my stars to five. They are a comfortable headset with great sound. I even enjoyed the 7.1 now that I could hear it. And although very good, I'd like to see an improvement in the microphone. It would be nice to see an audiophile grade headset with a mic that is the level of a ModMic or something that doesn't cost $300. But hey, there's always the HyperX Cloud III.
Great Support, speedy service. Thank you Jewel and Kingston.
Top reviews from other countries
Die Klangqualität ist hervorragend und der virtuelle 7.1 Surround Sound sorgt für ein immersives Spielerlebnis. Ich war beeindruckt von der Klarheit der Audioausgabe und der präzisen Positionierung von Soundeffekten während des Spielens. Auch das Mikrofon ist von hoher Qualität und liefert klare und deutliche Stimmaufnahmen, ohne störende Hintergrundgeräusche.
Darüber hinaus ist das Headset äußerst bequem zu tragen, selbst bei längeren Gaming-Sessions. Die Polsterung ist weich und angenehm, und der verstellbare Bügel sorgt für eine individuelle Passform.
Alles in allem kann ich das HyperX Cloud II Gaming Headset uneingeschränkt empfehlen. Es bietet eine herausragende Kombination aus Leistung, Komfort und Preis-Leistungs-Verhältnis, die schwer zu übertreffen ist.