Top critical review
1.0 out of 5 starsMore errors than anything I ever owned in my life. Not recommended at ALL
Reviewed in the United States on January 23, 2018
So I bought this some months ago, and I've been dealing with errors pretty much all the time. Before buying, search in google for alienware problems, you'll get more results than you could ever think of. For every problem I had (which is a lot), there was at least 10 posts of people who got the same or similar issues. I don't remember all I went through, but the most important and recent ones are: 1. keyboard lights sometimes stop working, give errors, can't be customized, etc. I had to search everywhere, reinstall the command center, restart the computer and after hours and hours of work, get it to work again. I still get errors sometimes, and I can only customize it when i restart my computer, so you can see that I didn't even resolve the issue.
And 2., which is the reason why I'm doing this (because I'm tired of this defective product), I was using the computer today, so I muted it for a while and went to do something else. Then I came back, continued using it, and when I put the sound back in, I got an incredibly loud sound out. My heart was beating fast as hell. I was completely baffled by it. Then I lowered the sound to the minimum and I could still hear it. So I closed everything and restarted the computer. After that, the loud noises were gone, but I still had distortion and constant popping sound on the left speaker. So I opened 20 forum pages again, and started to try to solve the problem. I installed the default audio drivers, which made all the noises go away, but my left speaker is now dead.
So as you can see, in the end I'm able to fix the problems, but not completely. I'm left with a zombie computer. I advise you to not buy this product and I never will again.
Oh, by the way, the computer is powerful. It's a gamer laptop, and that is why it costs almost $1800. That's not important, just go ahead and buy a similar product for the same cost that doesn't have errors everywhere.
