If I could sum up the Mint Mobile experience in one concise phrase it would be that - great price, terrible service.Let me start with the good - and there are some good points.- The Mint Mobile Starter Kit is an awesome concept and more providers should offer something like it. I was surprised that a cellular service provider offered a sim pack for $5.00 that would give me a limited, one-time-purchase trial of the service. If you don't like it, you're out $5.00 - if you do like it and continue to purchase service, they credit it off of your first month. This concept alone is unique and is a great way to trial the service. I wholly recommend doing it.- The service plans are inexpensive. Truth be told, Mint has some of the most inexpensive plans I've seen. Sure, to get the most bang-for-your-buck you'll have to commit to a year at a time (after your introductory plan and pricing), but still - $25.00/mo for unlimited talk, text, and 10GB of data? That's nearly unheard of! Yes, you miss out on some features such as roaming or international calling and texting (outside of the US, Canada, and Mexico), but these can be added on if absolutely necessary and, if they're not major requirements to you, can easily be written off due to the cost.Now onto the bad, and there's a lot of it:- Support. Mint's customer/technical support is ABYSMAL. I guess they needed to cut costs somewhere, but I don't think I've ever experienced such a slow, useless support system. The first time I installed Mint I was noticing extremely low upload speeds (0.10mbps - 0.30mbps) compared to my Cricket service (~6mbps - 8mbps) whereas the download speed was roughly the same. I called the Mint support number to inquire about this. The first support representative put me on hold and then promptly hung up on me. The second representative passed it off on "we're doing network maintenance". So I decided I would go to the community forums to see if anyone else had an answer or was experiencing the same issue. When I went to sign in, however, I received an error. Low and behold, the community forums were down. This was on 9/24/2018. It is now 9/28/2018 and the community forums are STILL down! Furthermore, I sent an email on 9/24 to their support and did not receive a response until 9/27 - the response simply asked me to try signing in again and tell them if it worked. It didn't, so I responded to the email and have not yet received a response. It seems their tactic is to wait for three days, hope it fixes itself, and ask you to try again. Mint's support is by far the worst I've ever experienced so hope nothing breaks.- Spotty/slow service and/or deprioritization. As an MVNO, it's understandable that Mint would be deprioritized - especially as a T-Mobile MVNO as T-Mobile is known to heavily deprioritize MVNO users during peak hours. While this depends on your region, from the hours of 10:00am to around mid-night I would classify my LTE speeds as slow. Around 6 - 8mbps download and abysmal uploads of 0.20 - 0.30 (sometimes the test fails on the upload portion). After around 12:00am however my speeds will kick up to 22 - 24mbps down and up to 2 - 3mbps up. When not being deprioritized the speeds are pretty good (aside from upload), but during pretty much all hours of daylight the speeds are nothing special and data service is being deprioritized. For reference, I live in metro Phoenix.- The number assigned to me by Mint was apparently already on a bunch of scam/spam call lists. This isn't inherently Mint's fault, but it would be nice if they would allow me to generate a new number to avoid this - a feature that they, unfortunately, lack. So if you get a bad number when signing up for Mint, you're stuck with it unless you want to try manually requesting a new number (something I have yet to try as their support team is so bad and I really don't want to have to deal with them).- Setting up the service upon receiving a new SIM can be annoying due to some nuances. Sure, it's not extremely hard, but it can definitely be frustrating if you're new to the experience. The activation codes for the SIM cards that I received came with a random letter F at the end of them. Turns out that this wasn't actually a part of the activation code and I couldn't activate the SIM card until I found out that the F shouldn't be there. I was then advised during setup that I would receive an automated text explaining how to set up the APN. That text never came, so I had to manually look it up myself. In some instances, however, you may not even need to use your APN - your phone might automatically set up a T-Mobile one. This depends on your phone, however. As I am familiar with this process, these were minor annoyances and something I could easily work around, but for someone totally new to this experience, I could see it being a point of frustration and causing confusion.All in all, if you don't mind terrible support, broken things remaining broken for an indefinite period of time, and constantly deprioritized/slow data and you're only interested in the price point and unlimited talk/text, Mint definitely is not a bad option - its definitely one of the best price points I've seen. If you're looking for a seamless experience, good data speeds, and consistently working features, however, you may want to consider looking elsewhere.