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Honeywell CHW3610W1001 Wi-Fi Water Leak And Freeze Detector, 1 -Pack

4.0 4.0 out of 5 stars 312 ratings

$107.45 with 17 percent savings
Typical price: $129.99

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Purchase options and add-ons

Brand Honeywell
Power Source Battery Powered
Product Dimensions 7"L x 7"W x 2.5"H
Number of Batteries 3 AA batteries required. (included)
Control Method App

About this item

  • Plumbing
  • Manufacturer: Honeywell
  • Country of manufacture: Taiwan

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Product details

  • Is Discontinued By Manufacturer ‏ : ‎ No
  • Product Dimensions ‏ : ‎ 7 x 7 x 2.5 inches; 0.8 ounces
  • Item model number ‏ : ‎ CHW3610W1001
  • Batteries ‏ : ‎ 3 AA batteries required. (included)
  • Date First Available ‏ : ‎ July 8, 2016
  • Manufacturer ‏ : ‎ Honeywell
  • ASIN ‏ : ‎ B01I58G0OS
  • Customer Reviews:
    4.0 4.0 out of 5 stars 312 ratings

Product Description

Water Detection System, Console, Size 3 In. x 1-1/4 In., Height 3 In., Width 3 In., Connection Wi-Fi Home Network, Cable Sensors for Extended Surface Area, FCC part 15, Standards FCC part 15, Includes Detector, Cable Sensor and (3) AA Batteries


From the manufacturer

B01I58G0OS

Logo
Product Features
  • Water leak detection
  • Temperature & humidity sensing
  • Mobile & audible alerts
  • Reusable and easily cleaned
  • Water sensing cable included to expand coverage

Honeywell CHW3610W1001 Wi-Fi Water Leak and Freeze Detector, 1 -Pack

CHW3610W1001 Wi-Fi Water Leak and Freeze Detector, 1 -Pack

Use to detect temperatures that can freeze pipes, and humidity that could damage valuables.

The sensors have the ability to record and log your humidity and temperature of the area you are monitoring.

Each can be individually named and registered in the Lyric App and easily connect to your home Wi-Fi network.

If a leak is detected or pipe begins to freeze, the Lyric App on your phone will alert you wherever you are.

B01I58G0OS_Banner
Logo

About Honeywell

Honeywell is a Fortune 100 company. In 2018, Honeywell ranked 77th in the Fortune 500. The company has been an innovator, constantly creating more solutions for building smarter, more sustainable solutions. Honeywell has a diversified portfolio of manufacturing products that have become synonymous with high efficacy, quality and trust. From manufacturing residential thermostats to working with armed forces or collaborating with NASA for space shuttle technologies, Honeywell continues to expand its range of offerings that also includes heating & cooling devices, air quality control systems, and safety/security solutions that are utilized across homes, workplaces and industrial locations.

What's in the box

  • Unit^Instruction Guide
  • Looking for specific info?

    Customer reviews

    4 out of 5 stars
    4 out of 5
    312 global ratings

    Customers say

    Customers like the ease of installation of the alarm. They mention that it's fairly easy to setup via the iOS app and that it can be set up any where. They also like the humidity notifications. However, some customers have reported issues with connectivity, saying that the product won't connect to their WiFi network. Opinions are mixed on performance, leakage detection, app, and alarm.

    AI-generated from the text of customer reviews

    40 customers mention33 positive7 negative

    Customers find the installation of the alarm to be fairly easy. They mention that it's easy to install and sync with their phone via the iOS app. Some say that the device is powered so it is easier to set up any where. Overall, most are satisfied with the ease of installation and use of the product.

    "...Setup was easy. Download a phone app. It helps you connect to your wifi and it manages the device...." Read more

    "...Honeywell is battery powered so it is way easier to set up any where - D-Link is a plugin type and no outlets in places like under bathroom sinks...." Read more

    "...Very easy for us to set-up with their free app (no special hub needed) & installing them means he placed them where we wanted them...." Read more

    "...Both work off the same honeywell app which is easy to set up...." Read more

    6 customers mention6 positive0 negative

    Customers like the humidity notifications provided by the alarm. They say it gives a daily readout of temperature and humidity, and seems to accurately report temperature and moisture levels. Some customers also mention that the alarm is reliable in detecting heat problems.

    "Really works great and I can view the temperature and humidity anytime on my phone...." Read more

    "...It gives a daily readout of temperature and humidity. I have one set up at our main home and a second at a vacation home...." Read more

    "...The app is nice too. Let’s me monitor temperature and moisture. Great product so far. I’d buy another one and recommend to anyone who is interested." Read more

    "I feel a lot more comfortable with this in my basement, humidity notifications, water leak notifications. Easy set up...." Read more

    5 customers mention5 positive0 negative

    Customers appreciate the value of the alarm. They say it's an inexpensive way to monitor their home and get an extended warranty.

    "...It was an inexpensive way to get extended warranty. Would give 5 stars if notification of an issue was also texted...." Read more

    "This is a very inexpensive way to monitor my home from any potential issues with water leaks and furnace problems...." Read more

    "Worth the cost..." Read more

    "Well Worth It!..." Read more

    58 customers mention39 positive19 negative

    Customers are mixed about the performance of the alarm. Some mention that it works well so far, is a great product, and is reliable. Others say that it's a failure and a waste of money.

    "...This is my second unit. My first unit is about two years old and works perfectly. Wanted a monitor on each level of my home." Read more

    "...Got the email in the morning! Water already in basement.Good device, but if you can send an email, should be able to send a text!..." Read more

    "Received next day after ordering! Came in plain white, flimsy box...was not packaged as another user had pictured, it was not Honeywell factory..." Read more

    "Works well, already alerted me twice...." Read more

    13 customers mention6 positive7 negative

    Customers are mixed about the leakage detection of the alarm. Some mention it's great, because it can detect a leak in a fairly large area, and is the most reliable leak sensor they have got. However, others say that it does not detect leaks, but the cord does. Some say that after about 10 days the leak detector stopped working, and has never once sent a leak alert during numerous tests.

    "This sensor has alerted me of kitchen sink leaks that I was unaware of and if went undetected, could have cost me hundreds in cabinet repairs!..." Read more

    "...For 3 days anyway. The sensor is now offline and won’t connect to wifi again...." Read more

    "...cable acts as a water detector, which is great, because it can detect a leak in a fairly large area...." Read more

    "...My sensor does not detect leaks but the cord does....the cord has to get wet...." Read more

    11 customers mention4 positive7 negative

    Customers are mixed about the app. Some mention it's nice, easy to install, and downloads the app for phone alerts is simple. Others say it'll not work with their T10 thermostats, the software is weak, and the app is intermittent.

    "...The app is virtually useless...." Read more

    "Very easy to install - app is great - have D-Link sensors also- Honeywell much, much better- This unit is a detector & so is the line sensor...." Read more

    "The hardware is great but the software is intermittent. I have 3 of these and the battery failed on one with no notice. Guess what?..." Read more

    "...the operation of Honeywell Lyric detector but it is not available at the Apple's App Store for the Korean market...." Read more

    7 customers mention3 positive4 negative

    Customers are mixed about the alarm. Some mention that it's loud and set off the alarm immediately. They say it'll send notifications to their phone with ease. However, some customers say that it doesn't provide remote alerts and timely updates of temperature and humidity.

    "...The app, however, doesn’t seem to work and it doesn’t provide remote alerts...." Read more

    "...I did test it, putting a little bit of water on it, and it set off the alarm immediately...." Read more

    "...of water damage in my basement and this piece of crap never sent me the first alert until today - as the contractors were finishing up, the stupid..." Read more

    "...Tested it and it worked perfectly. The alarm is loud and I received to alert immediately." Read more

    19 customers mention0 positive19 negative

    Customers are dissatisfied with the connectivity of the alarm. They mention that it won't connect to their WiFi network, does not pair with their phone, and eventually disconnects. Some customers also report that the app does not work with their ISP.

    "...Out of the box the system wouldn’t connect to our wifi so I called their customer service line and got someone to help me install it...." Read more

    "...I have 5g and it would not recognize my wifi, however, customer service explained it and all is well...." Read more

    "...One went offline for around 3 hours once in the last few days (its only 30 ft. from router) but otherwise no problems yet." Read more

    "...my hotspot on all the time and if I turn off hotspot the unit is no longer connected to let me know if there is an issue...." Read more

    Watch the warrenty
    3 Stars
    Watch the warrenty
    Works great but this ridiculousness regarding warranty only if professionally installed is disappointing.
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    Top reviews from the United States

    Reviewed in the United States on November 30, 2018
    Am I the only one who was confused about what this device does?

    The detector essentially does 3 things. Even the Quick Start Guide that comes with it doesn't explain them well, but the full manual is a little more helpful if you search for it online. Temperature and humidity are two of the things it senses. It looks at them once per hour no matter how you configure the device, and sleeps the rest of the time. Alert ranges and notifications are configured in the app. The device sends updates to the app 1, 2 or 3 times per day (your choice) which go on the graph you can view in the app. The temperature also sends an alert (you set up how who and how you want to get them) any time the set parameters are exceeded (e.g., if it drops to freezing) when it checks each hour. You cannot, BTW, view the current temperature or humidity, only what it was at the last update.

    Water (flood) alerts are the third thing the detector does, separately from temperature and humidity. If it senses water it will sound a 100 dBA local alarm (which unfortunately cannot be disabled, though it can be silenced), and will send you any push alerts you have set up. These alerts should only take up to a minute to come through, according to their literature.

    Setup was easy. Download a phone app. It helps you connect to your wifi and it manages the device. After setup the device itself will actually only communicate via wifi. You access the device via your phone app. BTW, when putting in the batteries you will see a faint "batteries" label in one corner on the bottom of the base. Rather than "prying" off, it is actually a soft plastic base that peels off once you get it started.

    As others have mentioned, there is a seal on the box stating "Professional Installation Only" if you want the full 5 year warranty. Since "installation" means installing batteries and setting it on the floor (or optionally plugging in the included cable) this restriction is a little irritating but "oh, well."

    Having just set this up I don't know yet how well it reports or remains connected. I'm looking forward to trying it out. I will report back if anything goes amiss.
    37 people found this helpful
    Report
    Reviewed in the United States on April 30, 2019
    Received next day after ordering! Came in plain white, flimsy box...was not packaged as another user had pictured, it was not Honeywell factory packaging, however product seemed and works like new so no worries there. Batteries that were supplied in package were dead, no problem just used my own batteries. Did not come with instructions in the box, no problem as I was able to download themfrom Honeywell website. The setup process is easy but it does take a couple attempts to get it to connect to your wifi. Once it’s connected and you have setup the app it works great! On the downside - the device is setup to only send 1, 2 or 3 updates per day. I suggest setting up your app for at least 2 updates per day bc you will have no idea if the device is connected unless you receive the updates. There is a small green light that indicates everything is connected but the light goes off 5 minutes after setup to save the battery. So without the 2 updates per day you have no way of knowing the device is working properly. Other than that it is working great so far! Only rating 4 stars bc not coming in factory packaging and not having instructions but that is not the fault of Honeywell. Overall product works great and has many features of much higher priced similar devices. Thanks Honeywell!
    3 people found this helpful
    Report
    Reviewed in the United States on May 14, 2020
    When/If you can get the device set up its good. We had one for about a year and it effectively notified us about a small leak from the heat pump in the basement. As a result we purchased another one and it’s been nothing but problems. Out of the box the system wouldn’t connect to our wifi so I called their customer service line and got someone to help me install it. The process took over an hour and required them to install and uninstall repeatedly. Kind of a pain but it finally seemed to be working. For 3 days anyway. The sensor is now offline and won’t connect to wifi again. If you can’t trust the sensor to stay online, what’s the point of having it? I’m going to be looking at another brand to provide something that’s more trustworthy.
    3 people found this helpful
    Report
    Reviewed in the United States on November 29, 2017
    I bought four of these. The first was defective out of the box; it would communicate with my phone but not with my network. Amazon, as usual, replaced it quickly but not before I spent two hours on phone calls with offshore support. The replacement unit was perfect right out of the box and tested perfectly. Units 2 and 3 were also great right out of the box. Unit four appears to be defective - it communicates with my phone and with my network, it activates fine on Honeywell's servers, but it doesn't alarm when the sensor gets wet.

    I chose these after doing a lot of reading about these and other manufacturer's alternatives, and I still believe they're the best overall solution from both a hardware and software interface standpoint. But I also think Honeywell has a quality control issue with them - so if you buy, TEST them. Don't assume that all is well just because they went through setup without problems.
    35 people found this helpful
    Report
    Reviewed in the United States on February 3, 2024
    This sensor has alerted me of kitchen sink leaks that I was unaware of and if went undetected, could have cost me hundreds in cabinet repairs! Though I had to pay for a plumber to detect the source of the leaks, I can only imagine the cost if the cabinet became damaged due to water. Also, when I had trouble resetting the device, this company customer support was excellent in walking me through the process to reset it. My insurance company gives a small discount for having this device, which is a plus. So far, it performs as advertised. This has been a good investment!

    Top reviews from other countries

    Sylvie Corbeil
    5.0 out of 5 stars Helped save a water damage for us
    Reviewed in Canada on October 4, 2018
    We installed this water leak detector a few weeks ago, to detect potential water leaks in our heating system. We received a message on our cell phones and emails a week ago while we were away from home indicating that we had a leak. We came home to verify and caught a bad situation just on time! Then a week later, we received a message on our cell phones and emails informing us that the humidity level was too high in our home (it was at 74%). We closed the windows and opened the AC and the problem was solved. So far the best purchase ever. Would recommend it to anyone.
    One person found this helpful
    Report
    Jay Roddick
    5.0 out of 5 stars Great buy
    Reviewed in Canada on April 24, 2019
    Bought this for the office as we have a water issue that is completely random.

    I have done self test to ensure it works and it works better than expected !

    Great product A++
    Amazon Customer
    5.0 out of 5 stars Great Product
    Reviewed in Canada on December 31, 2019
    This is a great product and a good price, already warned me once about water in the basement.
    Brian Sellers
    1.0 out of 5 stars Internet Connection
    Reviewed in Canada on December 8, 2018
    I was totally unable to connect the device to the internet. New router and computer geek could not make it work. The geek suggested I contact my internet service provider and have changes made to their setup this was for me more trouble than the device was worth I sent it back.
    aurora
    5.0 out of 5 stars Love it
    Reviewed in Canada on December 11, 2018
    Reliable easy to set up