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Portal from Facebook. Smart, Hands-Free Video Calling with Alexa Built-in (Gen 1)

4.6 4.6 out of 5 stars 1,241 ratings
Ask to set reminders, check your calendar, control smart home devices, and more with this PC.
Alexa Built-in Learn more

Alexa Built-in

This PC has been certified by Amazon. With Alexa built-in, you can set reminders, see your calendar, control your smart home, and more.

Recommended Uses For Product Indoor, Office, Desk, Kitchen
Brand Facebook
Model Name 899-00018B-10
Connectivity Technology Wireless
Indoor/Outdoor Usage Indoor

About this item

  • Move and talk freely with Smart Camera: With Smart Camera, you don’t have to worry about being out of frame. Whether you’re moving around the kitchen, prepping dinner or chasing the kids through the living room, Smart Camera adjusts to follow the action. And as more people enter a room, Smart Camera automatically widens to keep everyone in view, so you don’t miss a moment
  • Private by design: Facebook doesn't listen to, view or keep the contents of your Portal video calls. Calls on Portal are encrypted, so conversations stay between you and those you're calling. You can also completely disable the camera and microphone with a single tap, or block the camera lens with the camera cover provided
  • Connect with friends, even if they don't have Portal: Easily call friends and family on Messenger — calls can be made seamlessly to and from smartphones and tablets. And you can bring up to six other people into a group call
  • Alexa built-in: Portal has Alexa built-in, so you can ask a question, set a timer, add items to your shopping list, control your smart home or more. Just ask
  • Experience more together: With Portal, story time will never be the same. With music, animation and augmented reality effects, Portal lets you become some of your children’s favorite characters as you read along to well-loved stories. And if friends or family also have Portal, you can listen to your favorite music together as if you were in the same room, without delays or feedback
  • Stay close with Superframe: When you’re not in a call, Portal can display your Facebook photos and videos. You can also see when your closest contacts are available to connect, and get birthday reminders
  • Active Facebook account required for product use. Wireless-Wi‑Fi (802.11a/b/g/n/ac), Dual band MIMO (2.4GHz and 5GHz), Bluetooth 4.2 technology

Product guides and documents

User Guide (PDF)
User Manual (PDF)

What's in the box

  • Device, Camera Cover, Power Adapter, Quick Start Guide

    • Looking for specific info?

    Product Description

    Connecting through Portal feels like being in the same room, even when you’re far apart. Whether you’re moving around the kitchen or chasing the kids through the living room, Portal’s Smart Camera automatically adjusts to keep everyone in view. With Alexa Built-in, you can access thousands of Alexa skills hands-free. And you can make video calls to and from smartphones and tablets, so you can stay in touch even if friends and family don't have Portal. Portal also comes with unique experiences like Story Time, which lets you read along to well-loved stories with fun animation and augmented reality effects. And with Portal you can enjoy music, videos, news, games, and more from Spotify, Pandora, heart Radio, YouTube, CNN, and the Food Network. There is no monthly fee, Portal just needs to stay connected to a Wi-Fi network and AC power.

    Product information

    Technical Details

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    Other Technical Details

    Additional Information

    Warranty & Support

    Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

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    Portal from Facebook. Smart, Hands-Free Video Calling with Alexa Built-in (Gen 1)

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    Customer reviews

    4.6 out of 5 stars
    4.6 out of 5
    1,241 global ratings

    Customers say

    Customers like the ease of use, reception, and quality of the security camera. For example, they mention it's simple to use, perfect for staying in touch with family, and has a wonderful experience communicating. They appreciate the great picture quality and sound quality. Opinions are mixed on performance, value, and Alexa compatibility.

    AI-generated from the text of customer reviews

    63 customers mention53 positive10 negative

    Customers find the security camera easy to use. They say it's simple to setup, and easy to integrate with social media platforms. Some say the camera brings a sense of peace to the user.

    "...Not sure. One HUGE benefit has been the ease of use for my elderly parents. You just say "Hey Portal, Call ____" and it does!..." Read more

    "Videoconferencing is extremely good, interface is simple enough for folks in their 70’s to call my daughter and see their great grandson...." Read more

    "...Walk up, tap a photo, and you're calling.. the UX is very simple...." Read more

    "...The camera cover is also a great security add and brings a sense of peace to the user...." Read more

    61 customers mention61 positive0 negative

    Customers say the security camera is a wonderful device for staying in touch with family. They say it makes video chatting much easier and less awkward than using their phone or iPad. Customers also say it's an awesome tool for talking with relatives and superior to video chats via Skype or on the phone.

    "...It's superior to video chats via Skype or on the phone...." Read more

    "...I would definitely recommend this! Makes video chatting much easier and less awkward than using your phone or iPad...." Read more

    "...We love that we can both be in the video chat and not trying to squeeze in on the phone one...." Read more

    "...Voice commands simplify the connection process. The Portal can connect easily to phones and tablets running Messenger...." Read more

    39 customers mention39 positive0 negative

    Customers are satisfied with the quality of the security camera. They mention that it's an outstanding device, well thought out, and easy to use. Some say that the camera has great call quality and great video.

    "This product is actually really impressive. My parents first got one to chat with my niece, who is a toddler and running all over the place...." Read more

    "...and sure this device will be improved as time goes on-- but this thing is GOOD...." Read more

    "...The Portal enables good quality video calling, with a camera that tracks you as you move around the room, and it does this very well...." Read more

    "...But for what it is, it’s surprisingly good. My parents love theirs and it allows us to see infants/toddlers grandchildren as they slowly move about...." Read more

    36 customers mention36 positive0 negative

    Customers are satisfied with the picture quality of the security camera. They mention that it has a high-quality picture and sound, and is easy to use. The display resolution is good, and the size is convenient for small spaces. The picture frame is a nice feature, and you get a great view of the person to whom you're talking to.

    "...Picture frame is nice feature. The other apps are lacking, mainly due to the platform. Screen keyboard is slow because of the angle...." Read more

    "...Picture quality seems way clearer than what we used to use (Facebook Messenger on iOS).. and selfishly I love being able to see my nieces and..." Read more

    "...is SOOOO much better (no struggling to hear)... the image weirdly clear and sharp (how do they do that?)......" Read more

    "...As far as the call quality, if you are in good WiFi, the quality is excellent!!..." Read more

    22 customers mention22 positive0 negative

    Customers are satisfied with the sound quality of the security camera. They mention that the sound is great, the picture is clear, and the voice quality is great. The screen is large and clear enough that they can see everyone well.

    "...She has bad vision, but the screen is large and clear enough that she can see everyone well...." Read more

    "...The sound quality is SOOOO much better (no struggling to hear)... the image weirdly clear and sharp (how do they do that?)......" Read more

    "...The speaker quality is actually pretty good.My biggest problem is that it is not portal...." Read more

    "...Great job! Call qualities are great. Some of the Portal voice features and integrations are half-baked...." Read more

    46 customers mention30 positive16 negative

    Customers are mixed about the performance of the security camera. Some mention that it works well with great video and audio, while others say that it doesn't work and is disappointed with the lack of functionality.

    "Videoconferencing is extremely good, interface is simple enough for folks in their 70’s to call my daughter and see their great grandson...." Read more

    "...Microphone works great.Edit: 1 yr later. I took off 1 star because it is annoying that the portal always needs to be plugged in to use...." Read more

    "Slideshow doesn't work and there is no help available (now in both of my portals old and brand new)." Read more

    "...It' simple to set up, works great for video chat for Facebook Messenger...." Read more

    34 customers mention19 positive15 negative

    Customers have mixed opinions about the value of the security camera. Some say that it is well worth the cost and saves on plane fare, while others say that is not worth the money, it looses internet connection all the time, and is garbage.

    "...The price wasn't so bad but because you are limited what you can do it could be less...." Read more

    "...Price is a bit much, but it’s very easy to install (my 70+ year old parents did it in just a few seconds)." Read more

    "...Overall, I think the device is good and is worth investing (especially for discounted price of around $150) if you have a relative who is scared of..." Read more

    "...I got only $ 218.22 back and did not get full money back. I need all my money back...." Read more

    17 customers mention10 positive7 negative

    Customers are mixed about the Alexa compatibility of the security camera. Some mention that it works great with Alexa, while others say that it's useless with Alex integration and doesn't work well.

    "...It does Alexa, for what that’s worth - cool when it works, frustrating when it repeatedly won’t. Picture frame is nice feature...." Read more

    "...There are dozens of other problems, such as the inability to configure the Alexa instance, and Facebook has done nothing to address any of them...." Read more

    "...Portal automatically recognizes people and zooms, turns and adjusts on its own, to show a better view of the people in action...." Read more

    "...We really enjoy this device for sharing with them. The Alexa integration stinks. It will function the same as an Echo Dot - sound only...." Read more

    For parents who travel a lot for work, this is a must get!
    5 Stars
    For parents who travel a lot for work, this is a must get!
    For parents who travel a lot for work, this is a must get! No more chasing your kid just to keep her in frame to say hi to mom/dad/grandparents or having to keep flipping through the camera (that function on Facetime has become more clumsy with the new update) to film the right person/object at the right angle. We tried the story time yesterday and the big smile on my daughter's face just melted my heart. Dad read the story real-time, with the animation, image and sound effects. Our daughter loved it! Now I have to worry about limiting her screen time. The only annoyance is that she keeps flipping through the pictures when the pictures are on display. I don't want her to look at the screen all the time. So I turned off my facebook photos but it still doesn't turned off the super frame (anyone knows if it can be turned off completely?) - now it's displaying some scenery pictures which my daughter find less interesting to flip through but she still does that occasionally. I may have to hide the Portal when we don't use it.
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    Top reviews from the United States

    Sean Madden (seanmadden@hotmail.com)
    5.0 out of 5 stars This has been a life-changer
    Reviewed in the United States on January 11, 2021
    Verified Purchase
    What a fantastic product! After my wife and I bought one and realised how great it was, we bought one for my mother (85 years old) and then also my father. It's superior to video chats via Skype or on the phone. Maybe because of the way the camera will adjust and follow you around if you're moving or if someone else comes into the room. Not sure. One HUGE benefit has been the ease of use for my elderly parents. You just say "Hey Portal, Call ____" and it does! At their age, my parents can't do much more than that with technology. One thing: You (and whoever you call) have to have Facebook accounts. My mother didn't have one and didn't want one. My solution was to create one for her (that she never uses and that has absolutely no information about her on it) and keep it logged-in 24/7. I also added other family members who are on FB and anyone else that I thought she might want to talk to. She doesn't need to understand any of that. All she knows is that she can say "Hey Portal, Call ____" and it does. It has been a Godsend during the pandemic.
    3 people found this helpful
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    MichaelO
    5.0 out of 5 stars Great video, not much else, but really great video
    Reviewed in the United States on December 28, 2018
    Verified Purchase
    Videoconferencing is extremely good, interface is simple enough for folks in their 70’s to call my daughter and see their great grandson. That’s priceless. The paranoia about privacy is somewhat valid but offset by the benefit. It does Alexa, for what that’s worth - cool when it works, frustrating when it repeatedly won’t. Picture frame is nice feature. The other apps are lacking, mainly due to the platform. Screen keyboard is slow because of the angle.

    It’s not a tablet, so you can’t type with your thumbs. It has no battery and it’s not portable. So it’s a lot like a baby monitor, except the video is immersively good. It’s telepresence, you’re about 30% “there”, which is amazing when you’re actuallt 2000 miles away. It was intermittently choppy at my dad’s with his spotty 1.5mbps dsl, but it always worked way better than Skype or FaceTime.
    3 people found this helpful
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    Tyler B
    5.0 out of 5 stars My family absolutely loves this product
    Reviewed in the United States on January 17, 2019
    Verified Purchase
    My family is spread out all over the country, and so I've been looking for ways to help us feel closer together. Over the years we've tried video calling from smartphones, laptops, iPads, Echo Shows.. you name it. This Christmas I went all-in and bought 3 Portals and NOTHING has been as fun or as easy as these... we love them!

    - I bought one for the grandparents - PERFECT grandparent gift. Walk up, tap a photo, and you're calling.. the UX is very simple. It's the first device that has been simple enough that my grandparents feel empowered to initiate video calls.

    - I bought one for my sister with young kids - they LOVE story mode and also all of the built-in effects/costumes. Picture quality seems way clearer than what we used to use (Facebook Messenger on iOS).. and selfishly I love being able to see my nieces and nephews so much more clearly.

    - I bought one for my parents.. they love it. Finally they can both fit in the screen, unlike when they were always trying to awkwardly hold their iPhones in selfie mode before.

    I am not affiliated with Facebook in any way, and I'll admit, I wish some other company had invented this product. But this whole thing works so well for my family because it's built on top of Facebook Messenger (which is what we already used to message each other)... and it means we can answer video calls on our phones, laptops, etc. if we're not at home and near the Portal.

    Small things I wish were better:
    - It has Alexa but doesn't work with the Ring doorbells
    - The photo slideshow mode is ok, but didn't surface a lot of gems (personally I wish it drew from Google Photos)
    - The first day she got it, my nephew went wild and called all of my sisters facebook friends.. she wishes there was a way to "lock it down" to family only
    - My grandparents often can't hear their portal ringing in a multi-room house (once I had to call their phone to tell them to pick up on their Portal)
    2 people found this helpful
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    JDC
    5.0 out of 5 stars My 97yo Grandmother Loves It
    Reviewed in the United States on June 15, 2019
    Verified Purchase
    My 97-year-old grandmother moved in with my aunt, 800 miles away from us, and she has been missing everyone from our area. For a long time, I had thought about getting her an Echo device like the Show so that she could at least have video calls, but it was expensive and I was worried she'd find it difficult to use. Plus, not everyone in our extended family has an Echo or is willing to download the app. What most of them do have is Facebook. So I decided to get my grandmother the Portal for Mother's Day (when it was on sale for $99). I logged into it with her Facebook account, made sure she was FB friends with everyone she'd want to talk to, and tested it out before sending it to her with my dad (who is not technologically inclined). After he figured out where to put it and how to connect the wi-fi, it's been smooth sailing. My grandmother can just click the picture of the person she wants to talk to or just say "Hey Portal, call so-and-so." And the best part is, it's like sitting on the couch with her in person and having a conversation. She loves using it for calls and asking Alexa what the weather is. (I set up Pandora radio for her, but she hasn't gotten that far yet.) She has bad vision, but the screen is large and clear enough that she can see everyone well. She can get up to get something and the camera will follow her. And when my cousin or the dog enters the room, the Portal automatically zooms out so that you can see everyone. My only regret is that I didn't get myself one at that price. It's a lot easier (and clearer) to use the hands-free Portal than to hold a phone in the air for long periods of time! I definitely recommend them.
    4 people found this helpful
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    Top reviews from other countries

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    Gina
    5.0 out of 5 stars EXCELENTE PRODUCTO
    Reviewed in Mexico on June 10, 2022
    Verified Purchase
    Este producto tiene una función única (la de videollamadas), pero a mí me ha parecido excelente para lo que lo compré, para dar mis sesiones de psicoterapia en línea, es una gran comodidad. Tiene varias apps, yo uso zoom y videollamada de whatsapp.
    Report
    Arturo Díaz
    5.0 out of 5 stars I love it
    Reviewed in Canada on November 8, 2021
    Verified Purchase
    I love it easy to use, and good quality
    Report