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NEW Microsoft Surface Headphones 2 - Light Gray

4.2 4.2 out of 5 stars 1,261 ratings

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Gray
Over-Ear
Brand Microsoft
Model Name FBAMSQXL00001
Color Gray
Form Factor On Ear
Connectivity Technology Wired

About this item

  • Spectacular Omnisonic sound wraps you in your favorite music, shows, and more.
  • On-ear dials let you adjust volume or keep it quiet with 13 levels of active noise cancellation.
  • Soft, over-ear pads are breathable, lightweight and comfortable.
  • Intuitive touch controls let you skip tracks, answer/end calls, and get hands-free assistance.
  • Power through your day with up to 18.5 hours of music listening time[2] or up to 15 hours of voice calling on Microsoft Teams[4]. And, listen to almost an hour of music with just a 5-minute charge
Serve a springtime stunner
Get ready for Easter Learn more

Important information

Legal Disclaimer

* Sold separately. [1] Subscription required. [2] Up to 20 hours of battery life when connected via Bluetooth® with active noise cancellation on. Battery life varies with usage and settings. [3] Pairing functionality requires Windows 10 with the latest updates.


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NEW Microsoft Surface Headphones 2 - Light Gray
NEW Microsoft Surface Headphones 2 - Light Gray
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PriceCurrently unavailable.$199.00$99.00-21% $299.95
List:$379.95
$129.99-9% $99.99
List:$109.99
Delivery
Get it as soon as Tuesday, Apr 2
Get it as soon as Tuesday, Apr 2
Get it as soon as Tuesday, Apr 2
Get it as soon as Tuesday, Apr 2
Get it as soon as Tuesday, Apr 2
Customer Ratings
Battery life
4.3
4.6
4.6
4.6
4.6
4.7
Sound quality
4.2
4.4
4.2
4.4
4.4
4.4
Noise cancellation
3.7
3.5
4.2
3.9
4.0
4.2
Comfort
3.9
4.1
4.2
5.0
Sold By
Amazon.com
AnkerDirect
BrandsWalk
Cleer inc.
AnkerDirect
connectivity tech
Wired
Bluetooth, USB
Wireless
VGA
Wireless
Wireless
headphones form factor
On Ear
Over Ear
On Ear
Over Ear
Over Ear
Over Ear
connector type
USB Type C, 3.5 mm audio
wireless
USB Type C
wireless
wireless
wireless
noise control
active noise cancellation
sound isolation
active noise cancellation
active noise cancellation
active noise cancellation
active noise cancellation
headphones jack
3.5 mm Jack
3.5 mm Jack
3.5 mm Jack
3.5 mm Jack
cable feature
Detachable
Without Cable
Retractable
Retractable
Without Cable
Without Cable
control type
touch
Voice Control
Media Control
control
App Contol
Media Control

What's in the box

  • Surface Headphones 2, Carrying case, USB cable, Audio cable, Quick start guide, Safety and warranty documents

  • From the manufacturer

    Module 1
    1

    The smarter way to listen

    Surround yourself with spectacular Omnisonic sound for music, shows, and calls. Stay focused with adjustable noise cancellation. And, listen in comfort all day long.

    2

    Now in two colors

    Light Gray and new Matte Black.

    1

    2

    3

    4

    Spectacular sound. Or peace and quiet.

    Experience your music, shows, and calls like never before with spectacular Omnisonic sound and 13 levels of adjustable noise cancellation.

    Designed for comfort & control

    Power through your day with up to 18.5 hours of music listening time[2] or up to 15 hours of voice calling on Microsoft Teams[4]. And, listen to almost an hour of music with just a 5-minute charge.

    Get ahead with your headphones

    Let your voice do the typing. Use dictation in Word, Outlook, and PowerPoint.*1 Catch up on emails with Play My Emails in the Outlook mobile app for iOS. [*1]

    Pairs with your Surface

    Complete your Surface experience with the perfect accessory to fuel your productivity. Connects effortlessly with one click via Swift Pair. [3]

    DISCLAIMERS

    *Sold Separately.

    [1] Subscription required.

    [2] Testing conducted by Microsoft on August 2020 using Surface Headphones 2 with firmware update 1.0.5.74 paired with Surface Laptop 3 and Surface Pro 7. Playlist consisted of 44 songs transmitted using SBC encoding. Volume was set to 46% with maximum noise cancellation. Bluetooth A2DP profile was used. Testing consisted of full Surface Headphones 2 battery discharge while playing audio until the Surface Headphones 2 disconnected from the host device. Battery life depends on device settings, environment, usage, and many other factors.

    [3] Pairing functionality requires Windows 10 with the latest updates.

    [4] Testing conducted by Microsoft on August 2020 using production Surface Headphones 2 with firmware update 1.0.5.74 paired with Surface Laptop 3 and Surface Pro 7. Volume was set to 52% with maximum noise cancellation. Bluetooth Hands-Free profile was used. Testing consisted of full Surface Headphones 2 battery discharge with a Microsoft Teams call until the Surface Headphones 2 disconnected from the host device. Battery life depends on device settings, environment, usage, and many other factors.

    Product information

    Technical Details

    Collapse all

    Additional Information

    Warranty & Support

    Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

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    NEW Microsoft Surface Headphones 2 - Light Gray


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    Product Description

    Whether working or relaxing at home, listen in comfort and style all day with new Surface Headphones 2. Your music and phone calls sound spectacular with enhanced Omnisonic sound. Tune out distractions with adjustable noise cancellation. Listen to almost an hour of music with just a 5-minute charge — and listen all day with up to 20 hours of battery life. Plus, use touch to control your music, calls, get assistance, and more.

    Customer reviews

    4.2 out of 5 stars
    4.2 out of 5
    1,261 global ratings

    Customers say

    Customers are happy with appearance, and value of the headphones. However, some customers have reported durability issues with the ear pads falling apart and the headband snapping in half. Opinions are mixed on sound quality, fit, performance, connectivity, and audio quality.

    AI-generated from the text of customer reviews

    31 customers mention31 positive0 negative

    Customers like the appearance of the headphones. They mention that it has a nice design, and the look of the earbuds is interesting. They also appreciate the brilliant control design, great sound quality, and good noise cancellation. Some say that the rotary dials are pretty nice.

    "...Full range sound without any flat ranges - bright and crisp and accurate...." Read more

    "...The gray is pristine, I have some worry that wear will show easier but I’m tired of white and black as the only options...." Read more

    "...These headphones have such a nice design and feel great to hold...." Read more

    "They're beautiful, they're $100 cheaper than the original, and they're cosmetically indistinguishable...." Read more

    30 customers mention24 positive6 negative

    Customers like the value of the headphones. They mention that it's an amazing workhorse for the price, has nice features, and is the best NC headphones to buy. Some say that the battery life could be better, but there are workarounds. Overall, customers find the product to be a great product and a good upgrade choice.

    "...Price is ok, I was hoping to see a sale w/ it being the holidays but I’m so happy w/ them I am cool with $250...." Read more

    "...Overall, they're good headphones with pretty hardware for a fairer price. I don't enthusiastically recommend them, but I do recommend them." Read more

    "...mentioned frustrations as listed above with connecting, it's actually pretty good...." Read more

    "...Bottom line, for me, they weren't worth the $200." Read more

    122 customers mention82 positive40 negative

    Customers are mixed about the sound quality of the headphones. Some mention that the sound is excellent, with a high volume level when listening to music or other content. The noise cancelling is great, and their ears are encompassed in a perfect audio blanket. However, others say that the quality for music is terrible, with severe lack of compatibility, and the PC audio cuts off.

    "...They have two microphones per ear bud, allowing a higher quality phone conversation and audio input at higher quality levels than other earbuds like..." Read more

    "...My ears are encompassed in a perfect audio blanket. They do not make my ears hot after hours of wearing them. Zero jaw pressure and crown pinch...." Read more

    "...2. High volume level when listening to music or other content.3. Knows how to adjust the volume in the Windows operating environment.4...." Read more

    "...Stock settings arent very good.Noise cancellation is great but only problem is that you cant turn it off...." Read more

    82 customers mention42 positive40 negative

    Customers are mixed about the fit of the headphones. Some mention that they are very comfortable for wearing for long periods of time, while others say that they were uncomfortable and painful. The swivel ear cups and how soft they are, hold well in the ear. However, some customers say that the headphones are uncomfortable and irritate their head after three hours of use.

    "...They securely stay in the ear, holding on in high activity use, better than most invasive designs as they lock to the outer ear opening, and cannot..." Read more

    "...weird firmware issues where it will just sit there and randomly go into an input-error fit and constantly pause and start my music, jingle randomly..." Read more

    "...Pros: absolutely comfortable. They are truly over the ear headphones w/ generous space avoiding pinching or clamping down on any part of my ears...." Read more

    "...display with light as an indicator. • The ear buds needs to tuck inside the ear and twist/turn to your ear which has caused discomfort to ears..." Read more

    53 customers mention29 positive24 negative

    Customers are mixed about the performance of the headphones. Some mention that it works well, while others say that it doesn't work at all with other people in the room. Some say that the left bud doesn''t working, and that none of the ear pieces work to keep the buds in their ears. Overall, the opinions are mixed, and it's recommended to read the reviews carefully before making a purchase.

    "...I will say that the noise cancellation works perfectly. It worked quite well for a 10+ hour flight and I couldn't hear a thing other than my Civ..." Read more

    "...sound mode which sounds weird and its kinda useless as it doesnt work very well...." Read more

    "...They work with Windows Sonic Headphones for full 3D audio reconstruction, allowing full 3D surround when watching movies, and with Windows you can..." Read more

    "...hold to hear battery life functions work well but the forward/back track controls do NOT work. Good enough for me though...." Read more

    50 customers mention28 positive22 negative

    Customers are mixed about the connectivity of the headphones. Some mention that the multi-device connectivity is amazing, and it connects to devices effortlessly. They say it switches seamlessly between their phone and computer. However, others say that the earbuds never connect or pair up. Some customers also report issues with multi pairing, saying that it doesn't know what device to connect to when there are multiple devices.

    "...They can also be paired to several devices, and switch between them easily by connecting from the device...." Read more

    "...May sound fine on paper but it's jarring irl. Sometimes the switch is so delayed that I don't even hear the phone ding, the audio from pc just cuts..." Read more

    "...I love the ability to switch b/w two devices...." Read more

    "...8. Instant inclusion and connection with devices, after a short press on the power button (1 second)...." Read more

    35 customers mention21 positive14 negative

    Customers have mixed opinions about the audio quality of the headphones. Some mention that the build quality is poor, while others say that the noise cancellation and mic quality are good. The audio input at higher quality levels than other earbuds, and the call quality is great. However, some customers feel that the headphones are not worth it, and lack low-end tones. Overall, the opinions are mixed and the product is not recommended.

    "...It's great audio quality for a daily spotify or casual gaming...." Read more

    "...it keeps sending signal to wake up digital assistant which is not good experience...." Read more

    "...bud, allowing a higher quality phone conversation and audio input at higher quality levels than other earbuds like the airpods pro, etc...." Read more

    "...Overall pretty disappointing headphones (specially considering that their starting price is like $350). I got mine for $150 and still regret them...." Read more

    39 customers mention3 positive36 negative

    Customers are dissatisfied with the durability of the headphones. They mention that the ear pads started to fall apart after six months of use, the headband snapped in half, and the entire headband itself cracked. They also mention that it separated while taking them off.

    "...Finally the head piece broke in half - probably from too much stretching...." Read more

    "...She says they feel flimsy. I can see what she is saying but having each cup spin 180 is great for storage...." Read more

    "...Sadly, after a year of use, some strange cracks appeared around where the extender is, as well as the area near the rotating part of the arm...." Read more

    "...For some reason, my left ear bud keeps dropping sometimes. Tried changing to different sizes and has similar issue...." Read more

    Love at first note (exchanged)
    4 Stars
    Love at first note (exchanged)
    Update 1/27/21: a little over a month of use with the surface 2’s and I’m noticing a significant drop in battery life. At first Cortona would tell me 17 hours remaining but the past week or so that full charge notice went from 16 hours to 15 hours. I’m not sure why the battery life after being charged overnight has dropped that much especially within the first year of use.I am doing an exchange and hopefully the replacement works much better in terms of battery life. Have to drop at least a star for now.4 1/2 stars!I’ve never been compelled to write a review within hours of receiving and owning a product but these surface 2’s made my day!I was leery of buying them b/c I never tried them on and comfort is so much about the headphone experience. Having tried on Sony, Bose, Sennheiser etc I knew what was and what was not comfortable for me. I ran the entire gamut and took months to make this decision but something about the Surface 2’s kept calling me.I am glad I bought them b/c they met all of my expectations w/ literally 2 absolutely minor caveats.Pros: absolutely comfortable. They are truly over the ear headphones w/ generous space avoiding pinching or clamping down on any part of my ears. My ears are encompassed in a perfect audio blanket. They do not make my ears hot after hours of wearing them. Zero jaw pressure and crown pinch. The form is perfect for me.Audio is great. Noise cancellation is amazing but not as good as the Sony xm4’s. It’s literally a photo finish race and the xm4’s outperformed the surface 2’s. I’m not an audiophile but I felt like I was hearing new notes and peaks w/ my music while wearing the surface 2’s. The xm4’s have better sound but I’m not complaining.Call quality is fine. Ppl can hear me just fine and I can hear them, no complaints at all. I love the ability to switch b/w two devices. So while editing on my Mac I can seamlessly transition to my iPhone and take that call and go back to work on my Mac after hanging up.The dials on these are also such a huge plus. I love power authority on volume and noise cancellation. I don’t want to go to my phone or into an app to make an adjustment. A simple turn on either side and I’m good to go. I think that’s the feature that pulled me towards the surface 2’s. No app and the ability to adjust volume and most importantly noise cancellation with a simple turn is what sold me.Look is unique and my partner says it’s awkwardly beautiful and I agree with her. The gray is pristine, I have some worry that wear will show easier but I’m tired of white and black as the only options.Cons: 18.5 hour battery life is advertised but I can only get 17. I know that’s not much but I’m left wondering why? Not a deal breaker by any means.The touch controls can be better. Tap, double tap, triple tap... not as accurate and reliable as I’d like but again not a deal breaker.Those are my only two knocks on these surface 2’s but my partner did mention one that I don’t really agree with. She says they feel flimsy. I can see what she is saying but having each cup spin 180 is great for storage. Oh and the case provided is solid!She also mentioned a slight delay in response time w/ audio commands but I don’t care too much about a second or two.I hit the lotto with these. Love them, can’t put them down and I don’t want to share lolPrice is ok, I was hoping to see a sale w/ it being the holidays but I’m so happy w/ them I am cool with $250.I waited a long long time to get noise canceling headphones and I hit a grand slam on my first try!
    Thank you for your feedback
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    Top reviews from the United States

    Reviewed in the United States on December 20, 2023
    Color: GrayStyle: Over-EarVerified Purchase
    Reviewed in the United States on December 26, 2020
    Color: GlacierStyle: In-EarVerified Purchase
    Reviewed in the United States on December 29, 2020
    Color: GrayStyle: Over-EarVerified Purchase
    Customer image
    Win
    4.0 out of 5 stars Love at first note (exchanged)
    Reviewed in the United States on December 29, 2020
    Update 1/27/21: a little over a month of use with the surface 2’s and I’m noticing a significant drop in battery life. At first Cortona would tell me 17 hours remaining but the past week or so that full charge notice went from 16 hours to 15 hours. I’m not sure why the battery life after being charged overnight has dropped that much especially within the first year of use.

    I am doing an exchange and hopefully the replacement works much better in terms of battery life. Have to drop at least a star for now.

    4 1/2 stars!

    I’ve never been compelled to write a review within hours of receiving and owning a product but these surface 2’s made my day!

    I was leery of buying them b/c I never tried them on and comfort is so much about the headphone experience. Having tried on Sony, Bose, Sennheiser etc I knew what was and what was not comfortable for me. I ran the entire gamut and took months to make this decision but something about the Surface 2’s kept calling me.

    I am glad I bought them b/c they met all of my expectations w/ literally 2 absolutely minor caveats.

    Pros: absolutely comfortable. They are truly over the ear headphones w/ generous space avoiding pinching or clamping down on any part of my ears. My ears are encompassed in a perfect audio blanket. They do not make my ears hot after hours of wearing them. Zero jaw pressure and crown pinch. The form is perfect for me.

    Audio is great. Noise cancellation is amazing but not as good as the Sony xm4’s. It’s literally a photo finish race and the xm4’s outperformed the surface 2’s. I’m not an audiophile but I felt like I was hearing new notes and peaks w/ my music while wearing the surface 2’s. The xm4’s have better sound but I’m not complaining.

    Call quality is fine. Ppl can hear me just fine and I can hear them, no complaints at all. I love the ability to switch b/w two devices. So while editing on my Mac I can seamlessly transition to my iPhone and take that call and go back to work on my Mac after hanging up.

    The dials on these are also such a huge plus. I love power authority on volume and noise cancellation. I don’t want to go to my phone or into an app to make an adjustment. A simple turn on either side and I’m good to go. I think that’s the feature that pulled me towards the surface 2’s. No app and the ability to adjust volume and most importantly noise cancellation with a simple turn is what sold me.

    Look is unique and my partner says it’s awkwardly beautiful and I agree with her. The gray is pristine, I have some worry that wear will show easier but I’m tired of white and black as the only options.

    Cons: 18.5 hour battery life is advertised but I can only get 17. I know that’s not much but I’m left wondering why? Not a deal breaker by any means.

    The touch controls can be better. Tap, double tap, triple tap... not as accurate and reliable as I’d like but again not a deal breaker.

    Those are my only two knocks on these surface 2’s but my partner did mention one that I don’t really agree with. She says they feel flimsy. I can see what she is saying but having each cup spin 180 is great for storage. Oh and the case provided is solid!

    She also mentioned a slight delay in response time w/ audio commands but I don’t care too much about a second or two.

    I hit the lotto with these. Love them, can’t put them down and I don’t want to share lol

    Price is ok, I was hoping to see a sale w/ it being the holidays but I’m so happy w/ them I am cool with $250.

    I waited a long long time to get noise canceling headphones and I hit a grand slam on my first try!
    Images in this review
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    Customer imageCustomer image
    7 people found this helpful
    Report

    Top reviews from other countries

    Translate all reviews to English
    Babak
    3.0 out of 5 stars Good quality but I returned them
    Reviewed in Canada on March 12, 2022
    Color: GlacierStyle: In-EarVerified Purchase
    One person found this helpful
    Report
    ricardo r
    4.0 out of 5 stars Buen sonido para musica.
    Reviewed in Mexico on July 31, 2021
    Color: GraphiteStyle: In-EarVerified Purchase
    MAX DE LEON SANCEHZ
    5.0 out of 5 stars Cumple con la expectativa de otros Audifonos Premium Pero Ofrece Funciones Adicionales
    Reviewed in Mexico on April 12, 2021
    Color: GrayStyle: Over-EarVerified Purchase
    Customer image
    MAX DE LEON SANCEHZ
    5.0 out of 5 stars Cumple con la expectativa de otros Audifonos Premium Pero Ofrece Funciones Adicionales
    Reviewed in Mexico on April 12, 2021
    Sigo mucho a la marca Surface aunque no he logrado comprarme un dispositivo portatil (laptop o Tablet), se que algún día sucederá. Buscaba unos audífonos con las siguientes premisas:
    1) Sonido Premium
    2) Cancelación de Ruido Activa Eficiente
    3) Conectividad Efectiva Multidispositivos

    Lo quería para mi trabajo y para tomar mis clases de diplomado el fin de semana. Te comparto mi opinión:
    1) Sonido Premium. Seguro encuentras alternativas similares y mejores pero te puedo asegurar que Surface tiene una calidad excepcional. Un sonido potente, balanceado, con excelentes matices. Te puedo asegurar que yo no necesito mas.
    2) Cancelación de Ruido. Está muy a la par o ligeramente por debajo de Bose y Sony pero a mi me funcionan perfecto. Me favorece mucho en situaciones en las que deseo aislarme del ruido para concentrarme ya sea audio en ON u OFF.

    Te voy a decir en que me hace la diferencia a mi: 1) Estuche Premium lo puedo llevar a todos lados y no tuve que pagar adicional. 2) Tiene un sistema de sonido audio espacial que es compatible con Microsoft te recrea una atmósfera envolvente, 3) Tiene un sistema mecánico único para controlar tu volumen y checate esto 9 niveles diferentes de Cancelación de Ruido, 4) Lo mejor es que tiene una conectividad insuperable se conecta con dos dispositivos al mismo tiempo y puedes estar trabajando en tu laptop y recibir una llamada de tu celular todo funciona automático. Para videollamadas Yo solo te recomiendo que siempre los prendas primero y despues de unos segundos te metas a tu zoom, skype, teams, Meets whatever. Porque cuando lo haces al revés generalmente no se enlaza. 5) Son compatibles vía alámbrica con mi XBOX SERIES X, ya te incluye el cable de 3.5 mm lo conectas a tu control de XBOX y Voilá. No sabes lo bien que se escucha mejor que mis Astro A40, el Mic no es tan perfecto pero es decente.

    Que no me gustó: 1) El color gris, es bonito pero se ensucia rápidamente y todo el tiempo siento que se me van a manchar de algo que no se le quite, hay una versión en Negro pero no quise gastar ese sobre precio. 2) Autonomía según son de 20 horas pero la verdad duara menos quizá 15 horas a mi me duraron 2 días de trabajo sin usarlo la joranada completa. 3) La banda que los sostiene de la parte alta de tu cabeza no es tan cómoda o le faltó relleno o la pudieron hacer de otro material mas cómodo al inicio sientes que algo anda mal pero rápidamente te acostumbras, 4) Los Earpads no son reemplazables asi que cuando se te dañen Goodbye Headphones.

    El precio fue justo y se agradece que aún y cuando no sea un producto lanzado en México Amazon te de esa oportunidad de adquirirlos. Lástima que los de color negros estén bastante mas caros.
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    6 people found this helpful
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    Josh
    5.0 out of 5 stars Premium quality
    Reviewed in Australia on March 27, 2021
    Color: GrayStyle: Over-EarVerified Purchase
    Ben
    5.0 out of 5 stars Solid pair of headphones.
    Reviewed in Singapore on August 17, 2020
    Color: BlackStyle: Over-EarVerified Purchase
    One person found this helpful
    Report