Top critical review
1.0 out of 5 starsSuch a disappointment and waste of money for something that could have been so amazing!
Reviewed in the United States on December 16, 2018
So I'm just going to put this here. This is about as useful as it is sitting in my hand doing nothing. It will NOT connect. Not to iPhone, Android, nothing! With that said I am going to post a copied post by someone else who can get into detail on this as I have exhausted my time in reading and trying for way too long.
Such a disappointment for something that could have been amazing!
Becky Jo
Actual User Review - not a troll and not an affiliate
July 19, 2018
Verified Purchase
Dear Amazon,
We like your stuff and we love technology. We have over a half dozen devices, and two prime accounts going in our family of 5. Multiple Echos, a Tap, and the husband unit even has one of those Echos with the screen. As a designer & maker, and someone who does not purchase a lot of RTW, the Echo Look could be useful. I like technology to help humans be better. The Echo Look really could help with more responsible consumption and fewer bad fast-fashion purchases (which means fewer returns.) Also, for those of us really involved in #mmmay - there are quite a few people out there who have a hard time keeping up the whole month, and this could be the answer. Hopefully this is fixed by 2019 for #mmmay19
Ok. That was the good part and to counter the really lame trolls on here. Be part of the solution. Seriously.
I’ve had the Echo Look for 2 weeks now.
Went into the store 4 days ago, hoping an employee could answer questions. Employees had never even seen one, and pointed me to the phone number for customer service.
Today I called customer service. First I talked to TK, who tried to tell me that Amazon wasn’t available at this time (um, I’m in the same time-zone). That was funny, and not in a good way. TK told me that they only trouble shoot problems and that they can’t forward my call to the design team (which I did not ask for, I asked for someone on his team that knew about app/device updates and about using the Echo Look.) TK forwarded me to “George” - I will note that George started out with an American Southern accent which he quickly lost as he went back to his native language accent. I”m not sure what the point of that was....? I think after he realized I wasn’t Grandma complaining about not being able to get ther Fire stick to work, he dropped the fake southern accent. George actually tried to first talk me into returning the device. You might want to look into that. George didn’t know anything either, and eventually told me to write a review here. The Catch-22 is amazing. The store knows nothing and points consumers to the phone people. The phone people are irritable, they do not like that I’m asking device & app update questions, they don’t know anything, and point consumers to return the product or write a review here.
Ok, now to my problems and requests for solutions.
1. Pre, what, 2000, I was that person that got red-eye when not even looking at the camera. Technology and cameras have advanced so that isn’t an issue...or I pull out the DSLR and use an external flash - but even then, my DSLR is new enough it doesn’t really have those issues. The Echo Look’s 4 LEDs are SO bright, I look like a Replicant from Blade Runner. No exaggeration. It’s like you went back in time with technology. Not even looking at the camera, I still get retina refraction like crazy. I tried putting scotch tape over the LEDs to soften the impact which reduces the Replicant look by 50% but then the app doesn’t like that and tells me something is wrong and till not apply any of the filters or the blurry vignette feature (Pop.) You have to fix this. I’m NOT alone. Going through Instagram for EchoLook photos is like Replicant Tinder. You’ve got to do a hardware OS update and fix that, and/or allow the app to reduce flash brightness.
2. Let’s talk about Pop or the weird blurry vignette slider that isn’t really a slider. Yes, it is helpful, but please update app so that slider is really a slider. Right now it is A. Nothing. B. You’re floating in a blurry cloud C. You’re actually swimming in amniotic fluid.
3. The fashion compare options. HAHAHA. Oh. Please. The algorithm is set to 1950. Seriously, try it. Put on, say, nice linen overalls with a wide leg, paired with a mid-volume silk shirt - totally on trend, and put it next to an outfit that looks like it was bought from Chicos (think princess seamed button up shirt in novelty print, and a defined waist-pant, and it picks the Chicos outfit every time. Fit & Flare isn’t the only design aesthetic, thanks. Please update app to have style preferences. Think Stitch Fix or the Nordstrom version of Stitch Fix...it’s for men, so my husband uses it, not me, but they’re VERY good. You’re in the same town as Blake, just go over and ask him how they set up the Nordstrom version of Stitch Fix, ‘kay??
4. You may need a more diverse group working on this product. I’ll let you figure out that one, but I’ll give you a hint. If you gear something towards women, with ONLY women in ALL of the product demos, then maybe there should be more women, particularly women in fashion/design, involved in the process. Also...you may want to diversify your product demos... lovely range of women with POCs...all the same size and age range. And just women. Call me, I’ll help you.
5. I shouldn’t have to pull this all into PhotoShop. This should be plug-in-play directly to Instagram. You’re losing SO much with all of these issues. Your Echo Look account isn’t even used - I’ve got a stinking suspicion you’re already planning on dropping this product. I can’t find ANY reviews other than the PR release you GAVE out. I seriously don’t care what 40+ year old hetero white men not in fashion/design have to say about this product, nor what they forced their single female staffer to do with it. There’s NOTHING. Which tells me there’s suppression, and possibly such a great loss already you’re looking to bag out completely and are ready to erase it. I’d prefer you supported it instead. It wasn’t a bad idea. I prefer it to having to set up my DSLR or propping my iPhone on my tripod...but my iPhone takes way better photos and has a portrait option that rivals my DSLR. That and no replicant.
/novella
PS thanks Becky ^^^^
