Top critical review
1.0 out of 5 starsNOT COMPATIBLE WITH MAC OS 10.12 OR LATER DUE TO LACK OF CONFORMANCE WITH PRIVACY STANDARDS
Reviewed in the United States on December 18, 2020
** UPDATE ** After four hours on the phone with HP's technical support, an agent explained to me that this machine is not compatible with Mac OS 10.12 or later. There are workarounds that will allow you to either 1) scan and copy or 2) print documents, but THIS MACHINE DOES NOT PROVIDE THE CAPABILITY TO BOTH SCAN AND PRINT ON MACS. HP has been aware of this for some time and has not addressed the issue or updated their marketing materials.
** Per HP's technical support team, the issue is that Apple will not allow HP to use the existing parameters because they do not comply with privacy regulations, and HP's system creates privacy liabilities for Apple as a result.**
Before you buy this product, note the following:
1) The scanner is very slow: From the time you select "start scan," it takes 23 seconds to scan a single page.
2) Issues with drivers/app. The app won't allow you to handle scanning, faxing, etc. Customer service told me that the app is for set-up only--or you can install it for set up, uninstall it, reinstall it, and see if it works--it does for some machines. (This is the one that you download at 123.hp per the instructions.) To use the machine, you will have to download a second software program through the support.hp.com site. (I understand this is an issue with Macs.)
3) To access the correct software, you will need to contact customer service. To do this, you will have to go through the virtual assistant and set up an account. Then it will take you through a series of automated tasks and, finally, open a case and give you a number to call. If you have a current warranty, they will speak to you at no additional cost; otherwise, they will charge you for the call. To set up the scan function, it took about 2 hours of additional steps.
4) When you go to print, note that the printer leaves lines across the page, even with new cartridges and alignment completed. You can print from a phone/pad, but you do not have control over all the features of a laptop.
The attached image is of a page printed and then scanned from this system using fresh ink and following an alignment. The lines across the page are part of the print quality and consistent regardless of the print source. The fuzzy areas of text were introduced during the scanning process.
The price of this printer is cheap, and it may be worth it if quality and time are not important. But if you're looking for a machine that is easy to set up and gives quality results for school or work, you will probably be disappointed with this machine.
