Amazon.com: Customer reviews: Geeni Surge 4-Outlet, 2 USB Smart Extension Cord, Surge Protector Cord Extender, Works with Alexa and Google Assistant, Requires 2.4 GHz Wi-Fi, 3 Feet
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  • Geeni Surge 4-Outlet, 2 USB Smart Extension Cord, Surge Protector Cord...
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  • Customer reviews

Customer reviews

4.2 out of 5 stars
4.2 out of 5
3,108 global ratings
5 star
67%
4 star
11%
3 star
5%
2 star
4%
1 star
13%
Geeni Surge 4-Outlet, 2 USB Smart Extension Cord, Surge Protector Cord Extender, Works with Alexa and Google Assistant, Requires 2.4 GHz Wi-Fi, 3 Feet

Geeni Surge 4-Outlet, 2 USB Smart Extension Cord, Surge Protector Cord Extender, Works with Alexa and Google Assistant, Requires 2.4 GHz Wi-Fi, 3 Feet

byGeeni
Size: 4 Outlet +2 USBChange
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Top positive review

Positive reviews›
Richard Lane
5.0 out of 5 starsBetter than my TPLink devices
Reviewed in the United States on June 8, 2020
Easy to set up and no problems with Alexa communications with the device. I will be buying another soon. edited a couple months later. The device died from a power outage. It shows power is on but none of the outlets will work and it will no longer connect to the internet. I still love this product and ordered another one. One major hiccup, I contacted Geeni support via their "chat" connection on their website. The next day I get a call from the same help desk area but this time around they try to scam me with "they owe me $499.00 .... and need me to install ultraviewer on my computer. BIG TIME SCAM .... DO NOT USE THEIR HELP DESK.
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Top critical review

Critical reviews›
K
1.0 out of 5 starsAbsolute garbage :D Love paying $30 for a one-time use outlet strip
Reviewed in the United States on July 6, 2022
The Geeni wifi controlled outlet is just about as useless as all the other wifi enabled outlets on this cursed app (Im looking at you Gosund). Dont know why I bothered with this one.

Yes, it has 6 individually controllable outlets, but that doesn't matter when it CAN'T EVEN CONNECT TO THE APP. The first time I plugged it in out of the box it was smooth sailing. Unplugged it and tried again, then all of a sudden it can't connect at all. The app will find the device, but thats as far as itll get. I know its not a problem with my wifi either since it can connect to it. When using the on-board wifi to connect in "slow" mode, it'll connect, but boy good luck staying connected as it IMMEDIATELY boots you off. Also when trying to connect in slow or fast mode the device randomly turns on and off, even switching pairing modes which probably isn't helping.

Why'd I unplug it in the first place? Because the schedule system in it is absolutely ABYSSMAL. At first, only one of the outlets was turning off and on as scheduled. The other outlets would turn on as scheduled, but would NEVER turn off as scheduled. Eventually, BOTH wouldn't turn on or off on time. This is why I unplugged it, so I could maybe reset and connect to it. Well, you already know how it went trying to reconnect (surprise! it wouldn't).

Stay clear and read the RECENT reviews. All the consistently good reviews were from 2-3 years ago. I can't return it as I threw away the original packaging since I THOUGHT my problems were solved. In fact, save yourself the time and money and just forego any wifi outlets in general. Buy yourself a manual outlet timer if you really need it. This thing is now reduced to being a $30, regular outlet with no wifi controlled capabilities.
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4 people found this helpful

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From the United States

Richard Lane
5.0 out of 5 stars Better than my TPLink devices
Reviewed in the United States on June 8, 2020
Verified Purchase
Easy to set up and no problems with Alexa communications with the device. I will be buying another soon. edited a couple months later. The device died from a power outage. It shows power is on but none of the outlets will work and it will no longer connect to the internet. I still love this product and ordered another one. One major hiccup, I contacted Geeni support via their "chat" connection on their website. The next day I get a call from the same help desk area but this time around they try to scam me with "they owe me $499.00 .... and need me to install ultraviewer on my computer. BIG TIME SCAM .... DO NOT USE THEIR HELP DESK.
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Christopher
5.0 out of 5 stars I love it!
Reviewed in the United States on March 9, 2024
Size: 6 OutletVerified Purchase
This is a great smart surge protector, you can name each plug and it works well with Alexa. Highly recommend
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Michael Donaghey
5.0 out of 5 stars Great smart power strip
Reviewed in the United States on February 15, 2024
Size: 6 OutletVerified Purchase
Easy to connect to, great features
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K
1.0 out of 5 stars Absolute garbage :D Love paying $30 for a one-time use outlet strip
Reviewed in the United States on July 6, 2022
Size: 6 OutletVerified Purchase
The Geeni wifi controlled outlet is just about as useless as all the other wifi enabled outlets on this cursed app (Im looking at you Gosund). Dont know why I bothered with this one.

Yes, it has 6 individually controllable outlets, but that doesn't matter when it CAN'T EVEN CONNECT TO THE APP. The first time I plugged it in out of the box it was smooth sailing. Unplugged it and tried again, then all of a sudden it can't connect at all. The app will find the device, but thats as far as itll get. I know its not a problem with my wifi either since it can connect to it. When using the on-board wifi to connect in "slow" mode, it'll connect, but boy good luck staying connected as it IMMEDIATELY boots you off. Also when trying to connect in slow or fast mode the device randomly turns on and off, even switching pairing modes which probably isn't helping.

Why'd I unplug it in the first place? Because the schedule system in it is absolutely ABYSSMAL. At first, only one of the outlets was turning off and on as scheduled. The other outlets would turn on as scheduled, but would NEVER turn off as scheduled. Eventually, BOTH wouldn't turn on or off on time. This is why I unplugged it, so I could maybe reset and connect to it. Well, you already know how it went trying to reconnect (surprise! it wouldn't).

Stay clear and read the RECENT reviews. All the consistently good reviews were from 2-3 years ago. I can't return it as I threw away the original packaging since I THOUGHT my problems were solved. In fact, save yourself the time and money and just forego any wifi outlets in general. Buy yourself a manual outlet timer if you really need it. This thing is now reduced to being a $30, regular outlet with no wifi controlled capabilities.
4 people found this helpful
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Tom Levers
4.0 out of 5 stars Great Product... but only lasts about 2 years
Reviewed in the United States on June 8, 2021
Size: 6 OutletVerified Purchase
SETUP: My experience is from using 4 of these over the past 3 years. Set up is a bit tedious due to the need to be very close to wifi and BlueTooth for iPhone set up. Another issue is in setting up there is no feedback that it is searching for wifi / Bluetooth (would be great if showed a processing set).

ONCE SET UP: My experience is it is great! iPhone UI is great! Unfortunately, the chipsets (Bluetooth/ Wifi) stop working after a couple of years (not sure why/). I only have needed 2 but had to replace them over time during the 3 use.

If you expect to work reliably like a typical power strip with a smart capability IT IS NOT...
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Mhtrip.us
5.0 out of 5 stars It’s working
Reviewed in the United States on March 27, 2024
Size: 6 OutletVerified Purchase
Is doing work it’s supposed to do.
Recommend
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matt morillas
5.0 out of 5 stars So good I bought a second one
Reviewed in the United States on February 8, 2024
Size: 6 OutletVerified Purchase
This is the second one of these I bought I use them to control my aquariums from my phone lights, filters, pumps can I be put on timers and set to schedules and works every time
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Nina Athanasakos
5.0 out of 5 stars Great
Reviewed in the United States on March 8, 2024
Size: 6 OutletVerified Purchase
It decluttering all of my electronics now my mantle in my bedroom looks nice and clear
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Imperial Gemini
3.0 out of 5 stars Issues with programming
Reviewed in the United States on February 14, 2024
Size: 6 OutletVerified Purchase
Update: Okay, the issue seems to be with the APP, and not the device. Everything I said below is true, except the workaround is to delete the times you have in the schedule and re-add them. This then seems to update the device. Toggling the times if you have multiple times for on/off, or manually changing the time on a schedule already entered does NOT work. You have to delete them and re-add them. I am still leaving this at a 3 out of 5 though because the app is essential for controlling the smart device. Geeni needs to update their APP or device firmware to ensure that the functions that are supposed to be available actually work. You cannot promote the convenience of a smart device if part of what is needed to control it does not function properly, namely the APP that goes along with the smart device.
-
These seemed to be just what I needed at first. However, I am finding I am having trouble with programming a schedule using the app. When I first used the device, everything worked smoothly and I gave this a 5-star rating. However, I have since found that the plug is not accepting changes to the scheduled time to be on/off. Specifically when I try to set 3 times. 1 on with 2 different off times, the app lets you toggle these times. So if I want it to be an 18 on and 6 off schedule I can have those times toggled on. When I switch to a 12/12 time I can toggle off the later off time and toggle on the earlier off time. However, the plug does not seem to recognize this and will not turn the plug off. So instead I removed the third time and just changed the time of the off manually with the scheduler. This takes just a little longer and negates the convenience of the toggle switch, which they INCLUDE in the app, so you would think it would work. Again though, even though I did this so it was just 1 on and 1 off time in the scheduler. The plug no longer recognized the off time. It would not turn off at the scheduled time. BUT, I could still access the plug and manually turn those plugs off. But when you MANUALLY turn the plug off, it does not recognize the on-time that was scheduled.

Now I did a reset of the smart plug and then reentered the schedules, and this seemed to fix the problem. Only this time when I then went to change the schedule again, it stopped recognizing the new off time. So it seems like I will need to do a rest once again which is a large inconvenience when the product should just work properly in the first place.

I have contacted the company and we shall see if they have an answer. Whether it is something in their app that needs to be fixed, or something in the firmware of the smartplug. A reminder, I was able to set the plug up originally AND after a reset, so it is not my wifi. Otherwise, I would never have been able to set the device up in the first place. This is an issue with their app or firmware.
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Kevin Williams
3.0 out of 5 stars Stopped working after a power outage
Reviewed in the United States on January 25, 2024
Verified Purchase
Worked well enough for two years. WiFi connection wasn’t optimal, but compatibility with Alexa was never a problem. I didn’t love the fact that individual outlet controls are entirely digital (via the app) with no physical button as well, but this wasn’t as big a problem as I anticipated when originally setting it up.

However, after two years (during which we experienced a number of power outages) the strip never came back on after our most recent power outage. No signs of life at all. The one and only physical button (to manually turn on and off the strip as a whole) has had no effect.

Overall, we got two years of reasonable use out of it, but I will be replacing it with something else.
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