I got this back in December of 2022, so I've almost had it for a year now. I'm really happy with it.
Ok, it can only clean where it can reach. I do have some places I have to clean myself (if I want to) because I don't have enough space between the wall and it for the vacuum to go in, but that's my fault for placing things in the way.
As for the places it can reach, it's amazing!
My floors are always clean and I'm not stressing about people eating away from the table and about bugs because of others being messy.
I have mostly wood floors with an area rug and a few rugs in a bathroom and in my room.
For the area rug in the living room, that's a real rug, so it has no issues going over it and vacuums just fine. It switches to vacuum only mode and doesn't wet my carpet. I do have to empty the dust bin once in a while (whenever I remember...) but that's OK.
My bathroom rugs are a different story. They're light and they bunch up when the bathroom door opens, and sometimes the vacuum can go over them no issues and sometimes it gets stuck. That's the rug issue mainly, so I just move the rug out of the way now.
My nephews are AWFUL about cables and keep leaving their headphone cables on the floor. I come back to find the vacuum stopped because it got tangled up in those. It can avoid some things, but not always cables, so I've gotten in the habit of blocking the path to the area where they always have cables lying around and haven't had those issues.
I have replaced the mopping pads once since they started to get shredded. With my use case, I think I can last 6ish months on the pads, but I was mopping daily. Now I've cut back to like twice a week for mopping, so I'll have to see how long the pads last with that. Twice a week may be overkill, especially since I'm vacuuming when I'm not vacuuming and mopping but I like walking bare foot and I hate stepping on things, so that's how often I make it clean. I'm not doing it myself, so why not? I do have to remember to open my room door when I hear it coming by or it'll skip me, but I'm ok with a few skips since I'm not making messes like the family members, plus since it mapped my home and I told it what each room is, I can just send it to mop or vacuum or do both in my room or the kitchen or whatever whenever I want to...and I do!
Setting this up was so easy. I put the pieces together and it went around scanning my house. It didn't go around each corner, it just went in the rooms and scanned. I was amazed at how fast the whole house was mapped. Coming from the Roomba i3, this was amazing.
Things I wish it had are the self emptying of the vacuum. I could have gotten another robot vacuum (DreameBot L10S Ultra) that had the same oscillating mop pads but also had the dust bin self emptying feature, but I saw the places it could have issues and decided against it. The dreamebot fills up a reservoir in the actual robot with water that wets the mop pads and people were talking about having to use a straw to suck out a clog to get it working??? I kept up with their progress and some had issues later down the line, some not. I decided not to take that risk just to have an auto empty bin,, especially since I dont have pets. The Narwal Freo on the other hand has the water go down into the base, the robot cleans the mopping pads and uses the wet mop pads to clean the floor. It comes back when the pads need more water (I can do by room or by a certain square footage) As I have wood floors, i don't want the floors sopping wet. I've walked behind the vacuum and it didn't leave it too wet for my wood floors.
I like that I can tell it which room to do in what order and it does it exactly as I say. The app tells me where the robot is IN REAL TIME so if I need to know where it is, I just look at the map and I can find it.
They finally have the Automatic Drainage System. I did want to get it on amazon, but they don't have it, so I just ordered it from their website as it's on sale. As it is right now, I only have to empty the dirty water and fill up the clean water once a week. The dirty water tank gets smelly if I leave it too long, so I do clean it out as well. You can't smell it until you're emptying the tanks. With the emptying system, I'm not going to have to deal with that any more. Man I'm looking lazy right now... I'm not, I swear... haha
The robot is going strong and working for me. I make adjustments to not leave cables on the floor and to pick up small toys so they don't get caught in the vacuum. My Coredy is making weird noises in the bristle spinning area and I've used the Narwal much longer without that issue. My Roomb i3 has the self emptying bin, but I can't say how many times it hasn't been able to finish a job because of some random error and not having anything stuck in it or having dirty sensors. Now, don't get me wrong, it works still, but I've put it to clean my basement now since I got tired of seeing it and hearing it go over the vents so loudly. My Narwal freo is so quiet that I usually don't know it's running. My sister was here one night and she almost jumped out of her skin because it snuck up on her. It's not silent, but it's quiet. It moves and makes some noise, but it's quiet. Makes the least amount of noise of all my vacuums. I turned off the stair sensor in settings so it can climb over carpets. The wheels raise up and it just goes, haha. I just make sure not to leave my outside and garage doors open when it's running. Those are only open when we have parties anyway.
I am glad I took the big leap of faith and got this. Now it's on sale for less than I got it on Black Friday last year, but the headaches avoided by having it earlier more than make up for me missing out on saving. I would have blown a fuse with the mess my family makes and didn't clean up without this thing.
The cleaning solution is a bit on the pricy side, but my floors are clean.
Overall, I'm really really happy with this even nearly a year later. I'm glad I didn't get the DreameBot L10S Ultra, especially now that I'm not going to have to change any water.
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From the brand
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Narwal was founded to create innovative products that provide real value and make a meaningful impact on people's lives. As a global top 5 vacuum brand, we now sell in over 30 countries, and proudly serve over 1.8 million families worldwide.
At Narwal, we prioritize people above all. We strive to be friendly and accessible, working alongside our customers to enhance service and communication.
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[New] Narwal Freo X Plus
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[Flagship] Narwal Freo X Ultra
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Product Description
Clean Until All Cleaned with DirtSense Technology
DirtSense: Intelligent Analysis
With sensor arrays and cutting-edge algorithms, Freo is now smarter than ever, able to perceive and assess the dirtiness of different areas in your home.
DirtSense: Targeted Cleaning
When Freo senses the dirtier areas, it keeps on mopping there precisely as needed until the floors are spotless. Freo also generates a detailed report, so you know the whole cleaning process.
Whisper Quiet
- 48dB Noise Control
- Quieter than Gentle Rain
Easy-to-Clean Washboard
- Simple to Remove and Maintain
- Studded Design to Dislodge Mop Dirt
Extra-large Dust Bin
- 480ml Capacity
- Touch-free Emptying
Works with Siri
- Convenient Voice Commands
- Starts, Pauses, and Stops Cleaning
Compare Narwal Robot Vacuums
 Narwal Freo |  Narwal Freo X Ultra |  Narwal Freo X Plus |
|---|---|---|
Roller BrushRubber & Bristle Brush | Roller BrushZero-Tangling Floating Brush | Roller BrushZero-Tangling Floating Brush |
Robot Built-in Dust Emptying500ml dust bin | Robot Built-in Dust Emptying1L disposable bag | Robot Built-in Dust Emptying1L disposable bag |
Dust Bin/Bag Drying- | Dust Bin/Bag Drying√ | Dust Bin/Bag Drying√ |
Sensor ArraysLDS, lnfrared, Ultrasonic | Sensor ArraysTri-Laser structured light, lnfrared, Ultrasonic | Sensor ArraysTri-Laser structured light, lnfrared, Ultrasonic |
Freo Advice- | Freo AdviceAuto-detection of heavy dirt zones | Freo AdviceClean adaptively based on room attributes |
Videos
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Review: Quick Video Showing How Quiet It Is!
Maggie McGaugh
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Narwal Freo - full unboxing, demo + review
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Customer Review: My new best friend
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Compare with similar items
This Item  NARWAL Freo Robot Vacuum and Mop Comb, Washing & Drying, Dirt Sense Ultra Clean, Auto Add Cleaner, LCD Display, Smart Swing, Arcuate-Route, WiFi, APP Control, White |  |  |  |  | |
| Price | -43% $799.99 List: $1,399.99 | $1,299.99 | $1,399.99 | $469.99 | -14% $599.99 List: $699.99 |
| Delivery | Get it as soon as Tuesday, May 14 | Get it as soon as Tuesday, May 14 | Get it as soon as Tuesday, May 14 | Get it as soon as Monday, May 13 | Get it as soon as Monday, May 13 |
| Customer Ratings | |||||
| Value for money | |||||
| Suction power | |||||
| For deep cleaning | |||||
| Noise level | |||||
| Easy to use | |||||
| Sold By | Narwal Robotics | Roborock Technology Co. Ltd | Narwal Robotics | Field Best | Meco Innovations |
| surface suggestion | Vinyl, tile, laminate, hardwood floors, marble... | Carpet, Marble, Wood, Tile, Upholstery | Wood, Tile, Upholstery, Vinyl, Laminate,Carpet, Marble | Wooden Floor/ Hard Floor/ Low-piled Carpet/ Ceremic | Carpet, Hard floor |
| runtime | 3 hours | 180 minutes | 3.5 hours | 250 minutes | 180 minutes |
| batteries included | ✓ | ✓ | ✓ | ✓ | ✓ |
| battery average life | 3.5 hours | 180 minutes | 3.48 hours | 250 minutes | 180 minutes |
| compatible devices | Smartphones | Amazon Echo, Google Home, Smartphones | Amazon Echo | Google Home, Smartphones, Alexa | Amazon Echo |
| weight | 4.35 kilograms | 28.4 pounds | — | 7.7 pounds | 23.6 pounds |
Reviews with images
The Smartest Robot Mop Available!
The Narwal Freo is just SO SMART! Full disclosure...I love robot cleaning devices. I have owned more than 2 dozen over the past 2+ decades. I endured the dumb robots of the 90s and liked them. I hate cleaning and don't want to get my hands dirty. I have been waiting for years for the "everything" robot that could really keep my house clean. I am pretty sure that my ideal still doesn't exist yet. But Freo is as close as it gets. I have 3 devices that both vacuum and mop and Freo is the only one that I just don't have to mess with. Ever. I dump out the dirty water tank and fill up the clean water tank and let Freo do it's thing. I do have to occasionally dump the dust bin. I also do have other robots that I use for heavy vacuuming. There are lots of inexpensive competent robot vacs. I have dogs and I do let the cheap vacs deal with the dog hair. I'm sure Freo could handle it though. You would just have to dump the dust bin more often.So let me share what is SUPER special about Narwal Freo. Freo mode! Apparently there is a sensor in the dirty water line that when the Freo goes back to clean it's mops, the sensor reads how dirty the water is from the last place cleaned and decides if it needs to go back. If you look at the screenshot of the app that I posted, you can see that one area was mopped 3 times while the rest was just mopped once. That is AMAZING to me. To look at the floors they weren't that much different, but the place Freo decided to mop 3x is indeed the mud room. And I'm SURE the floor (which is gray so you can't really see how dirty it is) was FILTHY.The other thing that I love about Freo is how easy it is to clean. Remember, the Freo goes back to wash it's mops often. There is a basin under the mops that fills with water, the Freo's mops spin in the water and the dirty water is sucked back up into the dirty water tank. Obviously the mops spin on something coarse that removes the dirt. That is the tray in the bottom of the base station and after the Freo cleans it's mops, there is residual dirt there. Every so often you should pull that tray out and rinse it off. Other robot mops I have you have to crawl around into the base station and wipe out scum. But Freo has it's scraper tray and a 2nd retaining tray below it. Both are easily removed and rinseable. Clever design that makes it so I don't have to work at keeping my house clean. SO SMART!!As I mentioned, I have an army of robots from over the decades. I am well used to having to search for a robot. Even those that can tell you where they went wrong in the app run out of batteries, etc. Or they eat a sock or they get stuck or lost, whatever. But the Narwal Freo has yet to do anything but go home at the end of the job. It has Lidar mapping system (which in my opinion is the best available) and it maps well, and just works. Which is saying a lot. I have a large complicated house. And this robot has yet to fail. I am a huge fan. I won't name the other brands that I have tried, but there are a lot. And this far exceeds the capabilities of all the others.My floors pass the white glove test after Freo has been working here. If I spill water on the floor and wipe it up with a white paper towel, the paper towel is still white. I have never had such clean floors.
Top reviews from the United States
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Top reviews from other countries
Jonsey
Works great if you prepare your house or apartment
Reviewed in Canada on December 19, 2023Style: FreoVerified Purchase
Jonsey
Reviewed in Canada on December 19, 2023
Thanks
Images in this review
Gagandeep Saini
You have to buy this!
Reviewed in Canada on April 18, 2024Style: FreoVerified Purchase
MICHELLE SW
I Never Should Have Waited This Long To Get One!!
Reviewed in Canada on August 25, 2023Style: FreoVerified Purchase
Liat Neuman
Great mopping and great support
Reviewed in Canada on June 27, 2023Style: FreoVerified Purchase
