(UPDATE SIX MONTHS LATER: I still have this mattress, but it has gotten substantially softer. It required a T&N topper for the first few weeks as it softened up, but somewhere around 150 nights in, I noticed it was heading toward plush status--not quite as supportive as it once was. Also, I wrote this review while the temperatures were colder. Now that it's summer, I do note that this mattress is warmer than my previous innerspring mattresses. But, for the money, it's still a good mattress. It's just not as ideal as I hoped.)
About a year ago, I asked my friends on social media for mattress recommendations. The leading recommendation was for the Tuft and Needle mattress, which I should have heeded. Nearly a year and eight mattresses later, I finally bought that Tuft & Needle. It's #9 and I love it. I love it even more because it was by FAR the cheapest option, too. But at the time I was skeptical of a bed-in-a-box. I shouldn't have been. It fit my requirement to have good support with a comfort layer on top. And for the record, I sleep in all positions. Apparently I’m a rotisserie chicken, going from side to stomach to back all night. That makes me a tough customer to please and I know it.
But for anyone else doing mattress research, here's what I've learned from my year of testing. First, I received excellent service from both internet and traditional mattress companies. I tried three mattresses from Saatva Mattress, three Beautyrest mattresses from Mattress Firm, and a brand-new variation of the Purple mattress that's exclusive to Mattress Firm. I started the year on my old Sleep Number. So I have run the gamut of air, foam, innerspring, hybrid foam/innerspring and the new hybrid from Purple, which I guess would be called a Purple/innerspring variation, but "bouncy house" would be equally as descriptive. My asthma is triggered by chemicals in foam, so I made sure all the mattresses I bought were Certi-Pur. (This, sadly, is the only complaint I have about my Tuft & Needle -- though it claims to have more rigorous standards about foam and off-gassing, it's been the smelliest. It's faint but it's there even weeks later. But it has not made me wheeze, so I'm trusting I'm not being harmed.)
The first thing I learned is that mattress companies really DO honor their customer service policies. In fact, Mattress Firm was actually the best about it. In all cases, I received excellent service when I wanted to exchange. Second, I had been sleeping on air for nearly a decade and that made it hard to figure out what would work for me. I loved the lack of pressure points on a Sleep Number, but not the lack of support. My first mattress was an all foam from Saatva (the Loom & Leaf) and it was hard as a rock (to me). They explained that foam would soften and that I should crawl around on it to soften it up. It did soften up after a week, but not enough for my taste. It also smelled vaguely like stale coffee, which never dissipated. So thus, the exchanges began. I was very pleased with Saatva's design, the fact they delivered a full mattress and not one in a box, and their use of organic cotton. But their mattresses missed the middle firmness range -- most were very firm and one was very plush (the industry term for soft). If they could have nailed that medium range, I would have been happy to stay with them.
As mentioned above, I circled through several mattress designs before coming back to all foam again with the Tuft & Needle. But it was significantly less firm out of the box than the Loom & Leaf. Its adaptive foam is much more of a medium firmness from the start. But it got even more comfortable when Tuft & Needle sent a two-inch topper. For free. (Pro tip: The Internet mattress companies I dealt with were happy to send a topper for free if you requested it. I now have two.) I don't know how long a mattress like this will hold up, but at a $575 price point from Amazon, it's half the cost of a Saatva mattress and a quarter of the price of most of the Beautyrest mattresses. So I'm willing to gamble.
I know that comfort is largely subjective, but my Fitbit Alta has the hard data to back up my love of the Tuft & Needle. I cut my tossing and turning time in half with their mattress and topper. Bottom line: All the mattress companies I dealt with provided a great service and backed up their exchange promises, even going above and beyond. Tuft & Needle was the best value for the money and the most comfortable to sleep on. It was also the most work to haul a heavy box up to my bedroom and set up the mattress, which is the reason I avoided it in the beginning. But in the end, that effort was worth it.
Tuft & Needle, if you are reading this review, please consider manufacturing a mattress with four inches of your adaptive foam on top of your support layer, instead of just two inches. I'm very glad to have your free topper, but it makes the bed look lumpy and it doesn't stay in place. From all the reviews I've read, the topper was key to customer satisfaction for many people. You should seriously consider this option. I would have chosen that and paid a bit more for it, too, had it been available.
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This Item  Tuft & Needle - Original Twin Mattress, Firm Feel, Adaptive Foam, Pressure Relief, Supportive, Cooling, CertiPUR-US, 100-Night Trial, White |  |  |  |  |  | |
| Price | -13% $645.00 List: $745.00 | -6% $1,495.00 List: $1,595.00 | $549.00 | $216.39 | $199.00 | $499.00 |
| Delivery | Get it as soon as Thursday, May 2 | Get it as soon as Thursday, May 2 | Get it as soon as Thursday, May 2 | Get it as soon as Thursday, May 2 | Get it as soon as Thursday, May 2 | Get it as soon as Thursday, May 2 |
| Customer Ratings | ||||||
| Sleep quality | ||||||
| Comfort | ||||||
| Pain relief | ||||||
| Softness | ||||||
| Value for money | ||||||
| Sold By | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com |
| size | Twin | Queen | Twin | Twin | Twin | Twin |
| firmness description | Firm | Medium Firm | Medium Firm | Firm | Medium Firm | Medium Firm |
| construction type | Gel Foam | Gel Foam | Memory Foam | Memory Foam | Memory Foam | Hybrid |
| weight | 42.3 pounds | 79 pounds | 38.43 pounds | 24 pounds | — | 59.71 pounds |
Reviews with images
Doesn't come with instructions
Update 12/27/17: Alight, I've had this mattress only week, but already I feel it necessary to update this review. I still wish my box was complete with instructions, it was a very stressful start but I'm beginning to LOVE this mattress. It was supposed to come with a warrant and I didn't receive any paper work. I need information about that. The first couple nights were really rough but it's gotten better! I think I hurt my back pretty bad pulling the mattress out of the box by myself. I'd highly recommend having someone help you set up the mattress; it's a two person job, unless you're a big strapping lad. I slept terrible the first couple nights. I don't know if that's from hurting my back or just needing time to adjust to a drasticly different mattress type or maybe the mattress needed time to firm up. I have to say, I've been sleeping so good the last few nights and feel like I'm climbing into a luxurious bed at a five star hotel. I find myself at work thinking about how I can't wait to go home and lay on my new bed. When my mind drifts I'm thinking about how well I sleep and how I should have gotten this mattress a lot sooner.I've always been one to wake up 5 to 10 times a night... my whole life. I've simply attributed this to my small bladder because I have to get up a lot. The mattress is the only thing I've changed and now I've only been waking up 1 to 2 times at night. Three times at the very most. That probably doesn't sound like a big deal to most of you but for me that has made a huge difference in my quality of sleep. I hope the bed holds up well over time but right now it feels like a worthwhile purchase. If I were to buy it again, I'd buy it from Tuft and needle directly because the return situation would be easier if any problems did arise, but overall I'm very pleased with this Amazon purchase!Update: The mattress comes so compressed I thought that I had the wrong size mattress. This was a stressful situation that would have been easily alleviated by Tuft and Needle simply including instructions. For an item that costs hundreds of dollars the least I'd expect is a simple b&w instructions print out. I was able to wiggle the folded up compressed mattress tag around while keeping the mattress still compressed. This took a lot of careful wiggling and prying in order to not puncture the plastic compressing the mattress. I finally got the tag flat enough to read the 60X80 size description. I went on google and looked up a standard queen mattress size. Cool the size matched. At that point I felt comfortable to cut the plastic off my mattress since I realized they did in fact put the correct size mattress in my box even though my box was missing the piece of cardboard inside to stabilize the box as well as it was missing any directions. The length of this queen mattress was much more compressed than the width which I wouldn't have imagined. As I didn't have instructions I went on YouTube to watch other people open their mattresses which was how I realized my box was incomplete. On YouTube, the length of the queen mattresses did not seem nearly as compressed as mine was. I wasted a lot of extra time and worry on something that would have been easily remedied by having received complete instructions to begin with. I'm adding a star to my review as the mattress did expand to the correct size. It looks really nice now that it's expanded and after I've slept on it a bit I intend to update this review again. A stressful start but hopefully good nights of sleep! Original Review: My mattress came with no paperwork. No instructions. I unrolled it and to me it appears to be a full size mattress but I ordered a queen mattress. I thought without having to undo the packaging my mattress size would be clearly labeled. I have no way of knowing how much it's supposed to expand without removing the vacuum seal and I'm scared to do that because if it is the wrong size I'd have no way of getting it back in the box to return it to Amazon once it's unsealed. It doesn't appear to be long enough for my queen size frame. I researched Tuffed & Needle on consumer reports and felt confident and so so excited about this purchase. I'm very surprised this item didn't at the very least come with instructions. Unfortunately I'm going to have to figure out how to return this item.
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Tim
Great value... comfortable, all the certifications, easy to unpack.
Reviewed in Canada on May 21, 2019
