Amazon.com: Customer reviews: DEWALT 20V MAX* Hedge Trimmer, Tool Only (DCPH820B)

Top positive review

Effective tool for tall and stubborn vines

Reviewed in the United States on January 22, 2024

Dewalt products are almost always good. This one is much more effective than I had anticipated. The trim blades cut through very thick vines and the battery life is surprisingly long. Because the tool has a long reach, it gets a bit heavy after a time and you need to wear googles and gloves for the big jobs. I recommend this tool for tall and thick vines.

Top critical review

Critical reviews›

Christopher B.

Cuts well, lasted less than a year -- Warranty Notes

Reviewed in the United States on August 21, 2023

Was really excited to add this to my collection of DeWalt tools. As others have noted it's a little bit heavy and the weight distribution makes it tiring to use for long periods of time, but it does cut well and reached places I couldn't get with my other handheld trimmer.

My biggest complaint is that it stopped working after 11 months and their Warranty doesn't do much good.

I contacted DeWalt and they told me there is not a service center near me, so I could ship it in to get fixed. That means shipping the item to their service center (UPS estimated at $45), a "maximum" repair cost of $88, plus $12 for return shipping. That puts me around $145 for a repaired tool, plus waiting for it to be repaired and returned. At $161 current Amazon price I'll probably just buy a new one.

Decent tool that didn't last, with a warranty that didn't really help me. Disappointing.

5 people found this helpful

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From the United States

Customer

Flimsy, heavy, poor quality, weak cutting power

Reviewed in the United States on February 28, 2023

Verified Purchase

I was excited about this, but it’s absolutely terrible. It was delivered 30 minutes ago and I’ve requested a return. The rotating head joint is incredibly flimsy. If you lightly move the tool handle, the head will shake around as if it’s barely attached. It also flexes about 15 degrees (where the handle and motor come together, also the pivot joint) when you attempt to cut anything about 1/2” thick, so you feel like you’re going to break the whole thing (that’s moving VERY slowly and not pushing too hard). At the pace you have to move for the tool to cut and not feel like it’s going to break, you would make faster progress with a pair of loppers. The weight of the whole thing is a problem. There is no forward handle other than the shaft itself, which makes the weight that much more noticeable. The handle (with the trigger/switch) is a poor design. You have to hold your hand at such an awkward angle just to keep the trigger depressed and the machine running. The trigger also has an annoying safety mechanism (seemingly more complex than the safety on their chainsaw for some reason) which makes on/off of the device very annoying.

Honestly, I’m surprised they even sell this to people. The good reviews may be from folks with very little trimming to do or very thin/young plants to cut through. It feels like a toy in quality and a cinder block in weight and ergonomics.

9 people found this helpful

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Joshua Hutchins

Does not extend...and heavy!

Reviewed in the United States on January 18, 2024

Verified Purchase

To be honest, this thing stinks. I made the stupid mistake of thinking this extends like a pole saw to the advertised "12 ft. max reach". It does not. They get the "12 feet" by adding YOUR 6 ft. body! LOL. So if you are holding it outstretched overhead you can reach 12ft. The problem is that unbelievable heavy for what it is. So to get where I need to get (since it doesn't extend) I need to be on a ladder extending this piece of lead out away from your center of gravity. Good luck with that!

2 people found this helpful

Helpful

Geoff Sweet

A terrible device with the DeWalt name attached to it.

Reviewed in the United States on January 18, 2024

Verified Purchase

Over the past nearly year I have used this trimmer only a couple of times. There probably isn't more than a dozen hours on it. The head hinge to adjust the angle is floppy and let's the blades flop back and forth by a LOT. And now the trigger assembly is completely faulty working only intermittently. I absolutely regret by this.

2 people found this helpful

Helpful

Bogarts Boss

can't use a tool that quits after only half an hour.

Reviewed in the United States on August 7, 2023

Verified Purchase

My first job with this I was trimming Rhodies and a lily of the Valley shrub, just going down their fronts to clear a sidewalk. Three quarters through the LoV the trimmer blade stuck on a 1/2 inch branch (remember it has a 1 inch bite) I pulled it off and continued. Then it hung up on a 1/4 inch branch, and that was it.
I thought it might be an overheat protection but it never did work after that.
I didn't get to shaping the Rhodie tops, so can't make a judgement call on it's weight.
So. I also have no idea about battery life.
When it was cutting it worked well.
To quote the opening of a well known novel: "It was the best of times, it was the worst of times."

One person found this helpful

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Coinoprus

IMHO this is a very poor design

Reviewed in the United States on September 3, 2023

Verified Purchase

Surprised it gets such good reviews. It's heavy and cumbersome to use and the joint where you can set the angle of the trimmer is loose with too much flop. At first I thought it was just me but after getting my son in law to test it out on the ranch, he had the same reaction I did. And he does a lot of cutting and trimming everyday and is much stronger than I am. Not one of Dewalts' better designs. Look for lighter easier to handle trimmer. I would have sent it back but too much time has elapsed while I tried to justify my purchase. Concept by including in the 20v line is good but design needs work.

3 people found this helpful

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dave gross

Misleading information

Reviewed in the United States on March 14, 2024

Verified Purchase

Was misled to believe it could reach 12 feet. It does if a 6 foot tall person is holding it as high as they can.

One person found this helpful

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Richard Dean Carey

This item specifically says it telescopes to 12ft it does not telescope at all.

Reviewed in the United States on December 29, 2023

Verified Purchase

This item specifically says it telescopes to 12ft it does not telescope at all. I am surprised at Dewalt for making it and Amazon for selling it. It is not a bad unit for what it is however I have trimmers that will reach farther than this. For me it has no use.

Helpful

Amazon Customer

Motor has short life. Wasn't used much

Reviewed in the United States on December 22, 2023

Verified Purchase

I purchased the Dewalt hedge pole trimmer in April 2021, motor burned out after only a few light duty uses. Called a service repair and wanted $98. And 8weeks to repair and a new attachment is $116. I'm big on Dewalt tools. Not sure what happened here.

Helpful

jon button

Very bad design for weight distribution

Reviewed in the United States on October 2, 2023

Verified Purchase

All of the weight is at the end of the pole and there is no weight on the other end to counter balance. You need to hang a 10-lb barbell on the battery end so that you don't throw your back out trying to reach with it. Your arm and shoulder will fatigue very quickly if your lower back doesn't give out first! Very dangerous design ergonomically and a big miss by the DeWalt designers.

One person found this helpful

Helpful

David G

Machine has a loose wire defect, intermittently cuts out.

Reviewed in the United States on March 14, 2021

Verified Purchase

Product has a little known MAJOR defect. I love my Dewalt ecosystem 20v tools. I purchased the DCPH820 hedge pole trimmer. I used it 3 times and loved it, it is a huge time saver. A beast, efficient.

One problem: The product has a MAJOR defect that is little known. It suffers from a loose wire manufacturing issue that will lead to the machine intermittently cutting out. If you shake it, it will come back. As a right hand user, my machine will consistently cut out when turned vertically to the ground on its left side.

I have read other reviews where the cutting out issue is complained of. Some complain eventually the machine will just die. I contacted Dewalt, and they directed me to return the machine to a service center for repair under warranty, no easy task to re-package since I threw away the box previously. I have not returned it yet.

I am writing this review to make others aware of this potential issue, based on the complaints I have seen on line which are out there but not frequent, Dewalt should be made more aware of this issue.

10 people found this helpful

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DEWALT 20V MAX* Hedge Trimmer, Tool Only (DCPH820B)

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DEWALT 20V MAX* Hedge Trimmer, Tool Only (DCPH820B)

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