We have had other Keurig models and liked them, so last December, when we needed a new unit for a new home (which has less counter space), we chose this model for its small footprint. In using it, we found that the “favorite” buttons, which let you preset 3 different brew settings, are great for our household because we each like our coffee a bit different.
Issues started when I did the first descaling process when the machine prompted us to after 3 months. For a few days, it didn’t perform correctly. Then one morning everything was fine again.
However, after the second machine-prompted descaling at 6 months, the machine would give us only about 3/4 of the amount of water requested from each of the various oz settings. I tried all of the fixes on the Keurig site and Youtube (except for the ones telling you to take the coffee maker apart. Hard pass on that.)
The unit had a 1-year warranty, so I called Keurig on Sept. 19 to tell them of our issues. They asked standard questions about the serial number & so on. After a few minutes, I was talking with an agent about the process for getting a brand new machine with a 1-year warranty. They also sent an email outlining the process. I replied with all of the documentation that same day. They sent another email on the 20th saying a new unit would be delivered within 3-7 business days. It arrived today (Sept. 22nd) and it works perfectly.
I’m a very pleased customer!
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Reviews with images
A welcome update to the Keurig brew system product line.
Four days into my experience and this new Keurig is overall a welcome mix of new features and a calculated list of obsolete/removed formerly sought after features.• Biggest new plus: programmable pre-sets so you can pick and reuse your favorite temp/brew strength/size combo (three memory buttons with a hold to save like a car radio preset). Preset is customizable across 3 settings each for temp and brew strength, 5 settings for beverage size.• Energy Savings: Has no clock or on timer - turns off after 5 min after last use PERIOD. BUT - turns on and is an instant on demand - no big internal hot water tank, no noticeable delay in brewing. Saves power and is faster overall than waiting for the heat-up on my older style machine.• Now has a 5 needle injection system to provide water - so in theory better brew flavor/quality. This negates many of the older reusable k-cup systems, but this unit does come with one such new style k-cup.• Overall MUCH quieter than the older models. The sounds are significantly different if you use a stronger brew setting, but the actual “ingest water” is lacking that giant pump hum of earlier models.• No "powered on" light in the water tank like my old k-elite, (unless there's a "fill me" light up alert which I have not tested for) but this is fairly minor since the new “with handle” style of tank is much easier to carry to the sink for filling than ANY previous model that I’ve experienced over the years.• Has "over ice" settings which I probably won't ever use - but i can see the appeal for some people.• The counter footprint is about 1/3 less than more traditional models, and the removable tank allows for easy use even when partially under a cupboard. The flip up for k-cup loading still requires a chunk of room naturally.My only minor gripe thus far is that the mug platform is a touch undersized for my large (30 oz) mug's base - another half inch would have been perfect.
Top reviews from the United States
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Reviewed in the United States on September 22, 2023
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Reviewed in the United States on May 7, 2024
Reviewed in the United States on February 8, 2024
Top reviews from other countries
Gordon Malcolm
This coffee machine will not work in the UK.
Reviewed in the United Kingdom on April 17, 2023Joseph Russell Bernon
It is a very strong and compact machine
Reviewed in Canada on May 15, 2023David Fenner
Doesn't fully function for more than a year
Reviewed in Canada on February 2, 2024