Top critical review
3.0 out of 5 starsYes, there are issues but Oster will rectify it...
Reviewed in the United States on May 18, 2016
I read the reviews before I ordered this. They are very mixed. Here is my experience. In a nutshell, I probably wouldn't order this again because it doesn't have a drip tray under the bottom steamer basket and the top basket doesn't steam as well as the bottom basket.
Yes, upon my first use of this steamer, the bottom basket filled with water and overflowed all over my counter. I emailed Oster through their website explaining my issue and asked for help. I received 3 emails: one confirming receipt of my original email, one stating my order for a steamer at $0 had been received, and then one stating my steamer was on its way. I would have liked a personal response telling me they were sending a replacement but whatever.
I received the new steamer and tried it out. It didn't fill the bottom basket with water and it didn't over flow. Like I said, I'd prefer to have a drip tray so the food filled water that drips down would have somewhere to go other than into the area with the heating element AND the top basket doesn't steam as thoroughly as the bottom basket. However, it does work and I'm keeping it.
So I emailed Oster through their website again to ask if they wanted the broken one returned. I just received an email stating that I will receive a prepaid UPS label to send it back to them. I'll do that as soon as it arrives.
For those of you having the overflow/water filling issue, email Oster through their website. Fill in every blank, serial numbers, your address, everything. That's what I did and now I have a new steamer that works with very little hassle. I have a feeling they had a bad batch of steamers. They are very willing to rectify the situation.
