Update after 15 months of use. The keyboard light didn't work about 4 months in use. I lived NOT in the US (in Hong Kong). I did research and settled on this Spin 5 Convertible. But Spin 5 Convertible wasn't available in Hong Kong THEN. Having seen good reliability of Swift 3 I had used, I took the courage to buy from Amazon, with confidence that the unit wouldn't go wrong within 2 years. But when I took the unit to Acer's Hong Kong Servicing, they said they wouldn't fix it even though the unit was under International Warranty (unless I showed them proof of need to buy the unit outside of Hong Kong).OKOK. I can use it without illuminated keyboard. So I kept using it. It still was the best notebook I had used.Today (about 15 months into using it), the display went bust. I followed Acer's suggestion on web (load BIOS page instead of loading Windows). Confirmed a hardware issue. I reset the notebook. Screen showed paled areas and lines (see photo, unlikely Windows was corrupted). It's the first time I have seen such screen issue in my 30+ years of using notebooks.I still think it's a great Convertible. I hope mine is the rare "chosen" one. Because the unit can't be fixed "locally," I will have to look for a new Convertible. Quite a pity.==========This unit was purchased to replace a big brand premium tank-like 2-in-1 notebook I purchased, but returned after being frustrated by heat, noise and field service issue. For nearly 30 years, I have been a notebook computer user for business purpose (having used most well-known brands). I am also the IT administrator of a small organization running Windows server.This Acer 2-in-1 serves all my needs of a mobile computing device.Pros:1. Light weight. Compact, convenient.2. Quiet, have never been aware if the fan is working. It does work sometimes, but not intrusive.3. Cool, not a lap-warmer.4. Well-built (surely not like a tank-type convertible, but sturdy enough to be used on the road.5. The "docked in-house" rechargeable stylus is very handy. Don't have to find a place for it elsewhere.Cons:1. Not many I can think of.2. The screen size might not appeal to all. But it does show a paper easily on screen. Very helpful when displaying paper in tablet mode. Some reviewers may not like having thickened black bars when viewing. But if we are attracted into the screen contents, we care less about the rest (including the screen margins).I think Acer is an underrated brand - probably hasn't done enough "marketing." We have bought more Acer computers in recent years (Swift 5 convertible, Traveler prior to Spin 5). We bought the premium 2-in-1 notebook (which we returned) because of reading good reviews on web. They didn't mention (or mentioned, but not explicitly) on the heat and noise issues. Only when we read the brand's community messages then we knew....An example shows how biased, or ignorant, those web reviewers were. The top-right key of Acer Swift 5 is the power key (they are not alone, some brands have same arrangement). Didn't noticed when buying. More than one on-line reviewer coined this a disadvantage - because it takes up the usual "Del" key position (the usual top-right position). They call it a disadvantage (inconvenience) because pressing it (when trying to press "Del" key) will cause the computer to shut down. The fact is: this power key works only when starting the unit. Pressing it when the unit is on has no effect - will not shut down the unit.So far we have been very pleased with the several Acers we have bought. Some reviewers don't like their bloatware. My feedback is: if you don't use them, they don't pose a problem (is shortcut to launching Amazon a bloatware?), the pre-installed software you can uninstall if not interested. If Acer is sinful giving us bloatware, they "compensate" by bundling two full-feature photo and video editing software (only photo-editing software with Swift 5). These two pieces of software clearly aren't bloatware.