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Fitbit Surge Fitness Superwatch, Black, Large (US Version)

3.7 3.7 out of 5 stars 6,661 ratings

$139.99
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Black
Large (Pack of 1)
Brand Fitbit
Model Name pace
Style Classic
Color Black
Screen Size 0.96 Inches
Special Feature sleep_monitor, voice_call, text_message, pedometer, gps, fitness_tracker
Shape Heart,Train
Target Audience Unisex Adult
Age Range (Description) Adult
Compatible Devices Smartphone

About this item

  • Surge syncs automatically and wirelessly to tablets, computers and 150+ leading iOS, Android and Windows smartphones using Bluetooth 4.0 wireless technology.
  • Get continuous, automatic, wrist-based heart rate and simplified heart rate zones
  • Track workouts & view workout summaries; plus all day activities including steps, distance, calories burned, floors climbed and active minutes
  • Monitor your sleep automatically and wake with a silent alarm
  • US Version
  • GPS Tracking- See distance, pace and elevation climbed & review routes and split times
  • Get continuous, automatic, wrist-based heart rate and simplified heart rate zones

Important information

Indications

• Make sure your band isn’t too tight. Wear the band loosely enough that it can move back and forth on your wrist. • If you use Fitbit Charge HR , Fitbit Blaze or Fitbit Surge , for better heart rate readings during exercise, we suggest wearing the band so it’s secure, but not too tight, and wearing the band higher on your wrist (about 2-3 finger widths above your wrist bone). Lower the band on your wrist and loosen it after exercise.

Directions

Keep it Clean: Regularly clean your band and wrist—especially after working out or sweating. Rinse the band with water or wipe it with a small amount of rubbing alcohol. Do NOT use hand soap, body soap, dish soap, hand sanitizers, cleaning wipes or household cleaners which could get trapped beneath the band and irritate skin. Always dry the band well before putting it back on. Keep it Dry: While Fitbit devices are water resistant*, it’s not good for your skin to wear a wet band for long periods of time. If your elastomer band gets wet—like after sweating or showering—rinse and dry it thoroughly before putting it back on your wrist. Be sure your skin is dry before you put your band back on. Don’t Wear It Too Tight: Make sure your band isn’t too tight. Wear the band loosely enough that it can move back and forth on your wrist. If you use Fitbit products with Purepulse Heart Rate tracking, for better heart rate readings during exercise, we suggest wearing the band so it’s secure, but not too tight, and wearing the band higher on your wrist (about 2-3 finger widths above your wrist bone). Lower the band on your wrist and loosen it after exercise. Give Your Wrist a Rest: Prolonged rubbing and pressure may irritate the skin, so give your wrist a break by removing the band for an hour after extended wear. Keep it Clean: Regularly clean your band and wrist—especially after working out or sweating. Rinse the band with water or wipe it with a small amount of rubbing alcohol. Do NOT use hand soap, body soap, dish soap, hand sanitizers, cleaning wipes or household cleaners which could get trapped beneath the band and irritate skin. Always dry the band well before putting it back on. Keep it Dry: While Fitbit devices are water resistant*, it’s not good for your skin to wear a wet band for long periods of time. If your elastomer band gets wet—like after sweating or showering—rinse and dry it thoroughly before putting it back on your wrist. Be sure your skin is dry before you put your band back on. Don’t Wear It Too Tight: Make sure your band isn’t too tight. Wear the band loosely enough that it can move back and forth on your wrist. If you use Fitbit products with Purepulse Heart Rate tracking, for better heart rate readings during exercise, we suggest wearing the band so it’s secure, but not too tight, and wearing the band higher on your wrist (about 2-3 finger widths above your wrist bone). Lower the band on your wrist and loosen it after exercise. Give Your Wrist a Rest: Prolonged rubbing and pressure may irritate the skin, so give your wrist a break by removing the band for an hour after extended wear.

Visible screen diagonal

1" / 3 cm

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Fitbit Surge Fitness Superwatch, Black, Large (US Version)
Fitbit Surge Fitness Superwatch, Black, Large (US Version)
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Price$139.99$99.95-33% $199.95
List:$299.95
$149.95-25% $149.95
List:$199.95
Delivery
Get it as soon as Saturday, May 18
Customer Ratings
Accuracy
3.8
3.8
3.7
4.1
4.3
Mobile App
3.8
4.0
4.0
4.1
3.8
Sleep tracking
3.5
3.9
4.1
4.2
3.9
Battery life
4.5
4.2
4.2
4.0
Sold By
BH Deals Express (SERIAL NUMBER RECORDED)
Heart Rate Monitors USA
Amazon.com
Amazon.com
Amazon.com
operating system
Apple iOS, Android, Apple iOS, Android, Windows, Apple iOS, Android, Windows
android
ios
Android
ios
display size
0.96 inches
1968.51 inches
1.69 inches
1.34 inches
1.69 inches
connectivity tech
GPS
Bluetooth
Wi-Fi, NFC, Bluetooth, GPS
Ethernet
supported applications
Fitness Tracker, Pedometer, Sleep Monitor, text messaging message, GPS, distance tracking, Elevation Tracker, Heart Rate Monitor, calorie tracker, caller ID, Multisport Tracker, Music Player, Alarm, Time Display, Phone, text messaging
Sleep Monitor, Heart Rate Monitor, Alarm, Phone, Fitness Tracker, Reminders
GPS, Sleep Monitor
Heart Rate Monitor, Sleep Monitor, Find My Phone, Fitness Tracker, Voice Assistant, Music Player
GPS, Phone
input interface
touch screen
touch screen
touch screen
touch screen
touch screen stylus pen
wireless standard
bluetooth
bluetooth
bluetooth
bluetooth
bluetooth
water resistance
waterproof
water resistant
water resistant
water resistant
water resistant

From the manufacturer

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What's in the box

  • Watch
  • Product information

    Warranty & Support

    Product Warranty: For warranty information about this product, please click here [PDF ] Sizing guide Manual [PDF ]

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    Fitbit Surge Fitness Superwatch, Black, Large (US Version)

    Fitbit Surge Fitness Superwatch, Black, Large (US Version)


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    Product Description

    Product Description

    Train smarter and go farther with Surge—a sleek, fitness super watch designed to help you reach your peak performance. With built-in GPS, multisport functionality, and automatic, continuous heart rate, Surge delivers the stats you need to measure your effort and maximize your training time. Add activity tracking, automatic sleep detection, music control, and text and call notifications, and you have everything you need to stay connected, motivated and in the zone—no matter what goal you’re working toward.

    From the Manufacturer

    • Certain features like Auto Sleep Tracking and SmartTrack may be disabled when using this accessory. Classic accessory bands are the recommended accessory for high intensity workouts and sleep tracking. • Do not wear the Flex 2 Pendant accessory while sleeping or during high intensity activity, as doing so could create a choking hazard. • Flex 2 Pendant accessories contain magnets. Magnets may interfere with pacemakers, defibrillators, or other medical devices. Consult your physician and the manufacturer of your medical device before using to determine if these accessories are safe for you. If the accessories may be interfering with your pacemaker, defibrillator, or other medical device, do not wear the accessories.

    Customer reviews

    3.7 out of 5 stars
    3.7 out of 5
    6,661 global ratings

    Customers say

    Customers like the health tracking capabilities of the Fitbit Surge. They say it tracks sleep and heart rate reasonably well. However, some customers have reported issues with durability and battery life. They mention that the device starts ripping out and the silicon band will rip if you wear it a lot. Customers also differ on quality, ease of use, value, and appearance.

    AI-generated from the text of customer reviews

    677 customers mention524 positive153 negative

    Customers like the health tracking provided by the wearable computer. They say it tracks their heart rate reasonably well, and sleep patterns. They appreciate the heart rate monitor, saying it's nearly faultless. They also mention that the device tracks each activity well via GPS and the heart monitor.

    "...In the end, the device works as I want it to, is accurate enough for my level of concern, and with simple care and working with it, the rash is not..." Read more

    "...It tracks each activity well via GPS and the heart rate monitor. I can not have my phone at work so about 10 hours a day, the Fitbit is untethered...." Read more

    "...As others have said, it seems to track well for times when you are not exercising hard, and then it lags a bit from a strap based HR monitor for..." Read more

    "...--It doesn't count steps accurately.My walking steps seems to be fine, but I knew off the bat my running steps were way off...." Read more

    933 customers mention608 positive325 negative

    Customers are mixed about the quality of the wearable computer. Some mention that it works very well, is usable, and is pleased with the results recorded. However, others say that it doesn't seem to work well, has poor features, and inferior in functionality as a smart-watch. They also say the execution failed and the technology is not perfect since this is a first generation device.

    "...It also has a timer, an alarm that needs to be set up in the Fitbit desktop account. ⁃ It's useful and accurate when cycling...." Read more

    "...The sleep tracking for mine seems to be working wonderfully as well. I can see when I woke up or had problems sleeping and it seems to be fine...." Read more

    "...The Fitbit Surge is a great concept. The execution failed, especially when combined with customer service and tech support agents who do nothing..." Read more

    "...++ Notifications ++The notifications are a nice feature. The Fitbit will vibrate when someone texts or calls you...." Read more

    320 customers mention182 positive138 negative

    Customers are mixed about the ease of use of the wearable computer. Some mention that the touchscreen on the Surge is very easy to use and responsive, and the interface is clean and simple. However, others say that the clasp is rubbery and fiddly to use, and plugging in the Fitbit can be a bit unintuitive. The instructions provided were less than adequate, and it's hard to use during certain activities like yoga.

    "...It isn't like strapping into something difficult, it's a simple and easy to put on strap so it's not a big hassle...." Read more

    "...* Surge as a watch - 1/5: Very disappointed. The watch faces available appear to be a complete afterthought from the Fitbit development team...." Read more

    "...This seamlessly integrates into their website with the same types of charts to see your progress over a certain period of time...." Read more

    "...I still often noted the Surge reading significantly lower than the Polar, and it dropped off entirely a few times until I slid it further up my arm...." Read more

    293 customers mention87 positive206 negative

    Customers are dissatisfied with the fit of the watch. They mention that it's very large for their wrist, the screen is too small to read in a quick glance, and the watch is pretty bulky. They also say that the watch takes up a lot of space and is not comfortable.

    "...The only issue with comfort is that it’s a bit wide, so if you’re wearing a buttoned shirt with long sleeves, it’s hard to tell the time without..." Read more

    "...screen for the notifications (just a banner at the top).... way too small to read in a quick glance (like when driving), so pretty much useless to me..." Read more

    "...It's not bulky looking like those Garmins out there and its black color blends in with all sorts of colors. ⁃ There is an app called 'DriveBit..." Read more

    "...-Looks: sharp, clean lines and not too big. The watch face is on the thicker side and does interfere with long sleeves but overall it looks..." Read more

    245 customers mention75 positive170 negative

    Customers are mixed about the value of the wearable computer. Some mention it's well worth the money, and at a reasonable price. Others say it'll never be practical, and is useless.

    "...This scale is kind of expensive, but the seamless connectivity without hand jamming your numbers is worth the cost for myself...." Read more

    "...it's still so far off that it's a useless set of data...." Read more

    "...Make sure you add the $20 protection for 3 years. Totally worth it!" Read more

    "...While it's not a smart watch per se, I do like the ability to get text and call notifications on the watch...." Read more

    229 customers mention118 positive111 negative

    Customers are mixed about the appearance of the wearable computer. Some mention they love how it looks, the weight on it is just right, and the texture of the product. However, others say that the design is bad, plain, and not the best looking watch. They also say the built-in viz for it is ugly and poorly labeled and scaled.

    "...on the run. ⁃ It can be worn at all times and seems to blend in with casual, formal and active wear...." Read more

    "...This is a design flaw in the product for sure. Aside from this one issue, which will hopefully be fixed, the surge is great...." Read more

    "...Like:-Looks: sharp, clean lines and not too big...." Read more

    "...Not a very good design in my opinion for charging. It does charge fast though (less than two hours).*..." Read more

    539 customers mention15 positive524 negative

    Customers are dissatisfied with the durability of the wearable computer. They mention that the device starts ripping out, the band falls apart, and the watch quits working. The silicon band will rip if you wear it a lot and tight enough to get a decent fit. It didn't even last a week. The band on my replacement also failed within a year, and a new one had strap break.

    "...friend who had his watch replaced after a few months due to the strap wearing out where the little torx screws attach the strap to the watch..." Read more

    "...I manually set my stride, but that had no effect. It was obviously defective. And so my nightmare began. Here's the chronology:..." Read more

    "...The band by screws around the bottom of the device started ripping out and I am afraid to wear it until I can find out if it will be replaced by..." Read more

    "...and looks like crap in a day or two with normal use because of cheap flimsy material.I work on airplanes. I do metal work...." Read more

    355 customers mention91 positive264 negative

    Customers are dissatisfied with the battery life of the wearable computer. They mention that the battery doesn't last long enough for long hikes, it starts draining fast, and that the GPS itself will drain the battery in only 5 hours. They also say that the smart phone notifications cause the battery to suffer and that it needs to be recharged frequently.

    "...reset solved the problem for a couple of months but the battery started draining fast again and I was content with charging it daily until it..." Read more

    "...However, when it was just over a year old it died. It refused to hold a charge, then refused to charge at all...." Read more

    "...++ Battery ++The battery is good, I ride (GPS) about 5 to 10 miles a day, run (GPS) about 2 to 3 times a week for about 30 minutes each, and..." Read more

    "...GPS itself will drain the battery in only 5 hours per page 11 of the Surge owners manual (see link in comments section), so if you plan to use any..." Read more

    Awesome Smartwatch But Stopped Synching After 2 Years 4 months. Get the $20 3 Year Protection!
    5 Stars
    Awesome Smartwatch But Stopped Synching After 2 Years 4 months. Get the $20 3 Year Protection!
    My Fitbit Surge has lasted me 2 years and 4 months. I bought the large version as I am a man of medium to large build. It still 'works' as a regular watch but doesn't synchronize with the app on the phone via Bluetooth, thus making it 'useless' as a smart watch in terms of viewing your stats. I liked it a lot and did buy a replacement.I would recommend the $20 3 year protection plan by Amazon which you add to the cart when purchasing the watch. This is the one time I would recommend a protection plan for an electronic item as the electronic item for me failed within the 3 year period. I didn't think it was necessary to add the protection when I purchased it as I thought that the watch would work well way past the 3 year period. How wrong I was! Lesson learned! Below are some advantages and disadvantages of the Surge in my experience.Advantages ⁃ The Surge's heart rate monitor is pretty accurate. Some users have claimed that the heart rate is off but I have compared it with the heartbeat rate from the machine at my local Rite Aid and I didn't note a significant difference in the figures. If you are anal about your heart rate matching your doctor's heart rate reading, then strap a heart rate monitor onto the chest. For me, not having to strap a monitor is worth the effort. ⁃ The Surge's auto backlight which lights up when you tilt the watch towards you at night, really helps when you are executing your pre-dawn and post-dusk runs as you can see your preferred stats by flicking your wrist towards you. The backlight comes on and then goes off after a second or two. I prefer this feature to having the backlight on all the time. ⁃ GPS functionality is a plus and the Surge has a very accurate GPS monitor. This is especially true for long races like the full marathon. In big cities, you will be in areas where the network is spotty or non-existent, running in tunnels and so on. I have compared the chip times of my races and the times registered by the Surge and the Surge times are the most accurate. Giving me similar times to the times on the official tracker smart-chip on the runner's bib is totally worth it. I use The Runkeeper app and WalkJogRun app on my phone and the Fitbit Surge displays the most accurate times and more importantly, distances. Sometimes, those other apps are off by a lot! ⁃ Once you determine your goal of the day (say 10,000 steps a day) when the watch detects your goal achievement, it beeps and displays the achievement on the screen (10,000 steps) ⁃ When running, depending on your settings, you can be able to see your average pace per mile every mile you run, your distance and time as cues that you choose. You can also choose what is to be shown on the display, for example pace, average pace, heart rate, calories burned, steps and clock (actual time) When I do night runs, the clock display in addition to my other stats lets me know that I should turn around and go back home if I want to be back home by a certain time, say 9.30 pm or 10.00 pm while out on the run. ⁃ It can be worn at all times and seems to blend in with casual, formal and active wear. It's not bulky looking like those Garmins out there and its black color blends in with all sorts of colors. ⁃ There is an app called 'DriveBit Free' on the App Store that you use to eliminate any 'steps' that may be inadvertently recorded while you are driving or in my case, lawn mowing. ⁃ I use it in conjunction with the Greatfine Anti Dust Plug for fitbit surge (10 Pairs) also sold here on Amazon. The anti-dust plugs help in preventing sweat from going into the metal points that the Fitbit Surge connector attaches to the smart watch itself. If you don't use it, the sweat, if not cleaned all the time after a workout session, corrodes the connectors over time and you will have a hard time connecting the cable to the watch and you might think that the watch has failed. I cleaned the connectors with isopropyl alcohol but I wish I had known about the anti-dust plugs from the very beginning. I now use the anti-dust plugs from the get go on my Fitbit replacement. ⁃ I used the Qibox screen protector to protect the Surge screen and it worked great and I would recommend it as a valuable accessory. ⁃ The Fitbit community is another area where the Fitbit Surge excels. It is a 'social media' platform where you 'make friends', usually people you know and acquaintances, who own a Fitbit, any type and you are able to compare your daily steps. You will be able to see who among your Fitbit friends has more or less steps than you on a 7 day aggregate. There are also various challenges, 'goal day', 'daily showdown', 'workweek hustle' and 'weekend warrior' that involve your Fitbit friends and friends of your friends on a step aggregating competition. You are just able to see the total number of steps that your competitors are taking and not the actual activity, running, elliptical, weightlifting, spinning, cycling etc etc that they are engaging in. You know the general stats (steps) but you have privacy with regard to your own workouts. ⁃ The Surge is excellent as it incorporates various activities. There is the common one, running and exercise (hike, weights, elliptical, spinning, yoga, workout and cycling) Free running uses the GPS monitor to track your running and you start and stop your running activity (unlike other surges that figure out that you are engaging in running and give you the results on the app.) It also has a timer, an alarm that needs to be set up in the Fitbit desktop account. ⁃ It's useful and accurate when cycling. ⁃ When you receive a voice phone call or text message on your actual phone, the Fitbit Surge shows the number of the caller and buzzes to alert you of the phone call. For text messages, the person texting you and the message will scroll on the Surge at the same time the message gets to your phone. ⁃ Once you complete your workouts, the Surge uses Bluetooth to synchronize (synch) the stats to your Fitbit app. You can choose to manually synch the workout results or have the Surge synch automatically via Bluetooth. Your choice.Disadvantages. ⁃ The disadvantages kick in when the device gets older. Since it is an electronic device, I suggest that you buy the 3 year protection plan from Amazon (via Asurion) for only $20 if you feel that you need to have it protected for any malfunction. The Fitbit factory warranty is only 1 (one) year and it is not enough to protect the Surge, especially since the Surge will rarely fail in the first year. Fitbit will give you a discount to purchase your replacement phone (I think it is 25%, quite generous I would add) if it fails after the 1 year warranty is over. The $20 for 3 years protection plan is the way to go. ⁃ In its 2nd year, the battery would drain quickly and I would be lucky to get more that 24 hours. I would have to charge it every night to avoid this. A factory reset solved the problem for a couple of months but the battery started draining fast again and I was content with charging it daily until it stopped synching with the app. ⁃ It would occasionally stop synching and you wouldn't realize it until a day or a couple of days later. A factory reset would solve this problem for a few months but it stopped synching altogether and any activities recorded by the watch were not transferred to the app, meaning that the activities were lost and not recorded. ⁃ It wouldn't give me the backlight when I went on my night runs, after 2 years of service and I learned to live with this. It can be a bit annoying if you are used to it as in the dark without light, the watch becomes useless for instant checking of stats until you get to a lighted place. ⁃ Fortunately for me, the straps held on but I know of a friend who had his watch replaced after a few months due to the strap wearing out where the little torx screws attach the strap to the watch itself. ⁃ It does dull over time from its rich matte color but you get used to it. The rubber peels of somewhat but I am the kind of guy who does everything while the watch is on me. A person who works in an office will not have all these wear and tear problems.Overall, I would recommend it. Make sure you add the $20 protection for 3 years. Totally worth it!
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    Top reviews from the United States

    Reviewed in the United States on June 16, 2015
    Color: BlackSize: Large (Pack of 1)Verified Purchase
    UPDATE : 11/13/15
    So this device has worked great for me. I have had it since June and everything was great, until the band started to break. The band by screws around the bottom of the device started ripping out and I am afraid to wear it until I can find out if it will be replaced by warranty. This is a design flaw in the product for sure. Aside from this one issue, which will hopefully be fixed, the surge is great. I wasn't sure about the size of the device at first but it actually fits very nice and isn't a problem. The issue people had with the rash, I never had a problem with. I used to use bodyglyde anti chafe stick to avoid it but no longer do and never have a problem. I would still recommend this item to anyone looking for a good device. Just be mindful of the band and contact Fitbit if you start to see any problems so that you can fix it before it is too late. And always follow proper wear instructions and outlines provided by Fitbit.

    6/20/15
    I have had this device for a week now. I originally bought the charge hr and was missing the gps tracking that I wanted for bike rides and walks/runs. I switched to the Surge and so far it has performed perfectly for me. It is great for my rides and runs and I love being able to see my paths. The hr function works fine on mine. I know a lot of more intense fitness people are complaining that it doesn't work as well as some others or that it is off a lot, but I honestly feel it works great. Most people say theirs peaks at 140 range but mine has always kept up with where I should be, no topping out that I can see yet. The sleep tracking for mine seems to be working wonderfully as well. I can see when I woke up or had problems sleeping and it seems to be fine. The one thing I think is off on that is the "time to fall asleep". It always says it took me 0 min to fall asleep which isn't true, but I don't really care how long it took me to fall asleep so I don't worry about that. The step tracking is about as good as you could expect, it is off a little bit, but between some extra steps and some probable missed steps, I figure it evens out. Plus I have yet to tailor it to my actual stride length so it would become more accurate if done. The different exercise options seem to work well. I haven't tried them all out but I have done some outside exercise as well as some gym exercises and the device seems to track everything well. The notification options are a little delayed on mine. My phone will go off and then it takes a good 30 seconds for a text to come through, I still haven't had it alert me to a phone call, but again, not why I got the device so I'm not worried about that function.

    Finally, I come to the concern over the fitbit rash. I have had this for a week, wear it every day, and have not yet had a rash. I wear the device all night while I sleep. I then wake up and sync it before taking it off to shower. I wipe it down and dry myself off and then put on some body glyde anti chafe balm on the sides of my wrist and then put it back on. Once at work (I work in an office) I will keep it on for the morning and then take it off once I am settled into my desk and know I will not be moving around for awhile. This gives my wrist a break as well as avoids me tracking any false steps from simple arm movement at my desk. If I get up to go do anything (other than moving a few steps or something) I will usually put it back on. It isn't like strapping into something difficult, it's a simple and easy to put on strap so it's not a big hassle. I'm more active after lunch so I usually leave it on the rest of the work day. Once I am ready for my workout, I take off the device, wipe it off with some water, let it dry, and then put it on, a little tighter (3 fingers up or so) and then do my workout. After I log my workout I take the device off and wipe it down again, as well as let my wrist dry off. After that, I put it back on and it usually stays on until I am ready to sit down and relax a little for the night. I take it off if I'm just watching tv or something to let my arm breath again. Before bed, I put a little more body glyde on my arm and then put the device back on again and go to bed. The most I have ever had happen on my arm is some slight red after an intense workout but it has always gone away after an hour or less if you remove it and let it dry out and breath from the sweat. The redness is just from me keeping it tight on my arm during the workout. I think using a little bit of anti chafe helps creates a nice barrier to keep the skin safe during some wear. It does sometimes create a little residue on the band but it is easily wiped off with a paper towel and causes no problem. This system has been working for me. I do not have sensitive skin but I do not let it sit on my skin wet or damp if it is not needed.

    In the end, the device works as I want it to, is accurate enough for my level of concern, and with simple care and working with it, the rash is not a problem.
    6 people found this helpful
    Report
    Reviewed in the United States on November 27, 2015
    Color: BlackSize: Large (Pack of 1)Verified Purchase
    I had a Fitbit Flex for a year and loved it. I encouraged several friends and family members to buy Fitbit products because I loved mine so much. However, when it was just over a year old it died. It refused to hold a charge, then refused to charge at all. I should have realized this was a warning. Instead, I decided to upgrade to the Surge, which I had been wanting for a while. Big mistake.

    My Surge arrived and I eagerly played with it. As far as pros, it was comfortable and easy to wear. Not overly bulky. I didn't develop a rash. Many of the features were nice - I particularly liked being able to use GPS on my hikes. But I quickly noticed that the step counts were way off. A walk that my husband and I usually take after dinner that should have been right around 2K steps only showed around 1200. I also noticed that I could be looking right at the Surge, walking around the house, and nothing registered. It locked up, as near as I could tell. I would walk normally, counting my steps, and they wouldn't show up. Flights of stairs also were missed. Long walks seemed to be the worst. I would walk and count off 100 steps, and only 50 or so were counted by the Surge. I manually set my stride, but that had no effect. It was obviously defective. And so my nightmare began. Here's the chronology:

    7/16 - My fitbit arrived.

    7/17 - I began some tests. I noted how many steps the Surge had recorded, paced off 100 steps, then noted the new number. I repeated this 10 times to get an average. The numbers it recorded ranged from 64 to 102. Overall, it recorded 853 out of 1000 steps, for an overall accuracy of 85.3%. I repeated the test for a second series, and this time the overall accuracy dropped to 80.5%. I used the support link on Fitbit's site to email them letting them know I had a problem. At that point the website said response time could be as long as 2 days.

    7/20 - No response. I emailed additional information to add to my ticket. I had walked, according to the GPS, 1.73 miles. It registered 2232 steps. This would yield an average stride length of 49.10 inches, which is impossible given that I'm 5'2" tall.

    7/23 - Gave up hope of hearing back through email and phoned Fitbit. The customer service agent was very helpful and arranged for a replacement to be sent. At this point I was happy.

    8/2 - Received the new Surge. Tested it and found it had the exact same problem. It visibly locked up and didn't count steps. Emailed the support with data. I did more tests and found a possible correlation between speed and accuracy. When walking at a normal speed, accuracy was at 88%. When walking briskly (which is closer to my usual hiking speed), it dropped down to 54.8%. When walking very slowly and deliberately, it actually recorded more steps than I took. I also checked the customer forums and found other people with similar problems. One user complained she received two defective Surges and the third one was the one that worked. One theory was that the sensitivity was too high, so it was recommended to set the device so that it believed it was on the dominant arm as opposed to the non-dominant one. I tried this and there was no change (although I was impressed by the intrepid user who used a bungee cord to strap his Surge to his bicep so he could get his HR info). I appended more data to my open ticket letting them know I had set it to Dominant but there was no effect.

    8/4 - No email from customer support, so I called again. This time the agent told me to hold down a pair of keys to "reload the software". Given that it had applied an update, I assumed this meant it was re-downloading and applying that update or being forced to apply an incremental one, meaning the problem was related to software. However, I later found out that all this does is reboot the device. I don't know why he had me do this instead of shutting it down from the menu. But having rebooted it several times daily, I could have told him that it has no effect. But at this point I mistakenly believed I had actually reloaded software, so I did more testing. In a nutshell - no change. I took a walk for 2.35 miles, and only registered 3473 steps, yielding an overall stride length of 42.8 inches. I did three more sets of tests. The first showed an overall accuracy of 59.6%, the second jumped to 95.6%, and the third dropped back to 77.6%. I emailed my spreadsheet with the raw numbers to their support people.

    8/6 - I finally heard back from tech support through email! They sent me a generic message telling mt to set the Fitbit so that it believed it was on the dominant arm. Which I had told them I did way back on 8/2. Apparently they don't actually read their email. I responded and told them this. I also told them that my husband and I had taken a hike earlier in the day. Despite the fact that he's taller than I am, his Fitbit registered around 11,000 steps while mine only registered around 9,000.

    8/9 - I received another email from Fitbit support, saying they wanted to investigate further. Since my husband has a Fitbit, they asked for his account info so they could compare data. I gave them this info, and also put my Surge in Hike mode and took a quick walk with him so that they could compare the data. I let them know this and included more data.

    8/11 - Received a generic email from Fitbit asking if I still needed help with my Surge. I replied in the affirmative, and attached my previous reply.

    8/12 - Received email from Fitbit support telling me to reboot the Surge. Which, again, I had done while on the phone with their rep back on 8/4. And I had specifically stated in a previous email to them that rebooting had no effect. At this point I was almost past my 30 days window to return the device to Amazon, a fact that I had emphasized repeatedly both on the phone and in email, Nobody would tell me if this was a hardware problem or a software problem, so I had no way of knowing if the device itself was defective or if the latest software update was the problem and it would be fixed in the next patch. I wanted it to work. I told them that if this was a software problem then I was willing to be patient. But given that I had no way of knowing if I'd received two defective devices (a bad sign in and of itself), and given that their support team had obviously given up even reading email from customers, I decided that it was safest to return it while I could. Which I did. I also ordered a Garmin pedometer.

    8/15 - Received email from Fitbit support saying they couldn't read my email (a problem I've never had before). Which sounds sort of like someone crumpling up some aluminum foil to pretend they have a bad connection. I also received my new Garmin. I used it an an Omron model to repeat a previous walk. The Garmin recorded 3727 steps, and the Omron recorded 3762, a delta of 1%. The Surge, by comparison, had recorded only 2416 steps when I took the same route previously. That's off by around 30%. And it did make me feel much better about the Garmin. I did more stride tests of 100 steps each with the Garmin, and overall accuracy came out to 98.2% accurate overall, a far cry from the Surge.

    8/17 - Received generic email from Fitbit asking if I still had a problem. I let them know it had been returned.

    I do wonder what might have happened if they just sent a third replacement. More than one person on the forums had two defective devices and the third was the one to work. But that implies that they have a lot of defective units, which isn't exactly encouraging. Also, my husband's Fitbit One died around this point. It was one year old. So was my Fitbit Flex. So if the Surge actually worked, I would like assurances that it would last more than a year, which seems unlikely.

    The Fitbit Surge is a great concept. The execution failed, especially when combined with customer service and tech support agents who do nothing more than read off of scripts. Hopefully another manufacturer will get it right. Fitbit didn't.
    11 people found this helpful
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    Amazon Customer
    4.0 out of 5 stars Brillantez
    Reviewed in Mexico on August 12, 2017
    Color: BlackSize: Large (Pack of 1)Verified Purchase
    Me hubiera gustado que se reflejan los datos como en el Charge 2, las letras mas luminosas. No tan tenues como las que tiene este surge.
    AJ
    5.0 out of 5 stars Superb Fitness Device.... If you use it the right way..
    Reviewed in India on April 17, 2016
    Color: BlackSize: Large (Pack of 1)Verified Purchase
    I am from Kerala. I have purchased fitbit Surge on Feb 2016 and got the product within a few days. Since then fitbit had been the part of my life and I could reduce my weight from 81 kg to 74.2 kg within this short period less than two months.That is not solely due to the use of fitbit device alone, as I have used proper diet with the help of fitnesspal.com and fitbit app on android which sync calorie data from fitnesspal automatically.
    This is an honest review of fitbit since I have used the device and found it much helpful. It has drastically changed my lifestyle. Just a few weeks before I had purchased garmin vivofit 2 from Amazon itself and was quite satisfied about that fitness tracker too. But the quality of fitbit app and interface was much more appealing and easier to understand than garmin 's. So I decided to buy a fitbit. But the need to buy a watch lead me to decide to buy Surge and at that time Blaze was just announced. I wanted a watch and fitness device urgently and I decided to buy Surge after considering other options offered by fitbit.

    It is an expensive device who just look at it from a simple fitness tracker point of view. But the device is great for those who want to look into its higher functionalities.

    I have never used it to monitor phone notifications yet. It is a fitness assistant for me. Not a smartphone alternative.

    The device is strongly built and is not bulky enough to get eyeballs roll at your hand. But considering other smart watches it is thicker. But device firmly fits into your hand and you don't always feel that you are wearing a watch. It is considerably lighter or to precisely speaking 1/5 times lighter than the Titan Fastrack watch I had earlier.

    The watch accurately counts your walking and running. I find that some people complain about fitbit and all other brand fitness trackers that they count steps while biking and travelling in car or bus. But what they have to understand is that what these trackers faithfully track is their body movements and all body movements burn some calorie from our body. Even motorbike riding for one hour burn more than 100 calories in good road conditions. So what fitbit counts is still valuable even if it counts while you are on the plane or in the elevator or on your bike.

    I am much satisfied about the product and is planning to buy a fitbit Aria to add to my fitness tools list.

    What I like more is that it found out that I am sleeping less and cured my lack of proper sleep. It showed me the pattern of my sleep and I could change my sleep time to get better results. Now I feel better in terms of my fitness. May be my bad sleep habits also caused my weight gain.

    Now I am happy that my weight is gradually reducing. I plan to reach 70kg by June 2016. I hope that I will reach that target with the help of fitbit.

    A final word to fitbit... if they read this..

    One important functionality that is lacking in fitbit which I found much useful in garmin vivofit 2 is the inactivity alert. Garmin's inactivity bar is a great reminder tool. Unlike that Fitbit surge will not remind you to be active whole through the day. If that was also added through a software upgrade this will be the ultimate fitness Superwatch... no doubt...
    3 people found this helpful
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    Ravi
    1.0 out of 5 stars Stay clear of this in India . Bluetooth and sync woes on the first piece - replacement too has failed within a month. Misery !
    Reviewed in India on August 29, 2015
    Color: BlackSize: Large (Pack of 1)Verified Purchase
    Update 13th April
    Received the 4th ( 3rd warranty replacement) Fitbit Surge . This is a 2015 batch . To the question on expected life of Fitbit Surge , they said "With regards to the expected life span of Surge trackers, there is actually no expected life span for Fitbit tracker as it depends on the user's usage and the environment that you're going to be using it at."
    Update on 7th April
    Fitbit support team got back with the gracious offer to replace the 3rd bricked Fitbit. Want proof of destruction
    So here is the photo of destruction . I am cured of Fitbit fascination. Will try the Microsoft Band 2 now.
    Update on 23rd Mar
    Alas, the expected has happened. On 20th March syncing started to be flaky. Had to restart the watch to get it to synch. 21st March , syncing stopped altogether. All trouble shooting methods have been tried. Wrote to customer support again. Send a tweet to CEO Park James. Support got back that they will get back by email. While it should make me angry, strangely, expecting that it will /should happen , makes it less traumatic - may be satisfaction at the theory of production batch being faulty proven right . In any case, I would strongly discourage buying this in India . I do see quite a few similar problems but 3 units from the same month/make batch failing in 8 months points to a clear production problem . I was amazed that President Obama wears this - may be he gets one every month !
    Update on 28 Nov:
    Got the replacement . It is from the same batch - I suspect this could also fail after a time. Turned off the sync always mode to reduce the number syncs in day. Lets see if this lasts,
    Update on 23 Nov
    As of now , no replacement from Fitbit. I can't even change the time on the watch . So it is 20000/- Rupee paper weight.
    Update on Nov 17th .
    My replacement Surge has failed too. Stopped synching . Have approached Customer support -
    So I have to change the rating to a single star as HW quality seems suspect atleast as far as I am concerned.
    -----------------------------
    I have been wearing this in place of my regular watch constantly since the day Amazon delivered it. I wear it while sleeping too. Quite comfortable for constant wear.
    As many others report , the biggest impact has been increased motivation to get my 10000 steps a day and 7 hours sleep, every day. I am used to tracking my activities using Runtastic and myfitnesspal - so tracking in itself was not a big change. With those you had to consciously bring yourself to do the activity and enter the data. But Surge does it on its own , non intrusively - with the result, you end up wanting to meet the goal every day , whenever you scan the watch.
    It is very accurate ; I have checked the distance against other GPS trackers when running or walking outside. Sleep and heart rate tracking work flawlessly. The iOS app is quite good : simple and intuitive .
    Tactile alarm is useful too.
    As a smart watch , it is hardly a match for Apple. Notifications are barely readable. BW low resolution display is unexciting .

    So if you are quite keen on fitness , not too bothered about glamor , this the ideal fitness watch: you will find yourself wearing it constantly and checking if you met your goals !

    Update as on 25 Sept 2015:
    The Bluetooth synch was becoming erratic last several days. I had to restart the tracker everytime to sync it to my iPhone Fitbit App. In the mean time the latest firmware update was available and I downloaded and updated succesfully .
    I synched a few times after this but every time I had to restart the tracker before the app could sync.
    Today it would not sync at all even after restarts - tried every trouble shooting known to man on Fitbit in the Internet . Even the wifi sync to the desktop would not work. The device could not be discovered at all . I tried a different phone too.
    So I called the customer support - very courteous and finally concluded the device will have to be replaced. I am hoping this is a one off quality issue and the next replacement will work without any issues. But disappointing all the same - I loved the device - I was hitting my goals consistently every day thanks to this .
    I am waiting for the RMA and the replacement.
    Will keep this updated.
    Update on 2 October 2015
    I got the replacement from Fitbit- I must record my unabashed admiration for a customer support that simply sent a replacement after the first call and restart attempt.
    My fitness level has improved significantly from the plateau I hit before Fitbit- so I am changing my rating to five stars !
    Customer image
    Ravi
    1.0 out of 5 stars Stay clear of this in India . Bluetooth and sync woes on the first piece - replacement too has failed within a month. Misery !
    Reviewed in India on August 29, 2015
    Update 13th April
    Received the 4th ( 3rd warranty replacement) Fitbit Surge . This is a 2015 batch . To the question on expected life of Fitbit Surge , they said "With regards to the expected life span of Surge trackers, there is actually no expected life span for Fitbit tracker as it depends on the user's usage and the environment that you're going to be using it at."
    Update on 7th April
    Fitbit support team got back with the gracious offer to replace the 3rd bricked Fitbit. Want proof of destruction
    So here is the photo of destruction . I am cured of Fitbit fascination. Will try the Microsoft Band 2 now.
    Update on 23rd Mar
    Alas, the expected has happened. On 20th March syncing started to be flaky. Had to restart the watch to get it to synch. 21st March , syncing stopped altogether. All trouble shooting methods have been tried. Wrote to customer support again. Send a tweet to CEO Park James. Support got back that they will get back by email. While it should make me angry, strangely, expecting that it will /should happen , makes it less traumatic - may be satisfaction at the theory of production batch being faulty proven right . In any case, I would strongly discourage buying this in India . I do see quite a few similar problems but 3 units from the same month/make batch failing in 8 months points to a clear production problem . I was amazed that President Obama wears this - may be he gets one every month !
    Update on 28 Nov:
    Got the replacement . It is from the same batch - I suspect this could also fail after a time. Turned off the sync always mode to reduce the number syncs in day. Lets see if this lasts,
    Update on 23 Nov
    As of now , no replacement from Fitbit. I can't even change the time on the watch . So it is 20000/- Rupee paper weight.
    Update on Nov 17th .
    My replacement Surge has failed too. Stopped synching . Have approached Customer support -
    So I have to change the rating to a single star as HW quality seems suspect atleast as far as I am concerned.
    -----------------------------
    I have been wearing this in place of my regular watch constantly since the day Amazon delivered it. I wear it while sleeping too. Quite comfortable for constant wear.
    As many others report , the biggest impact has been increased motivation to get my 10000 steps a day and 7 hours sleep, every day. I am used to tracking my activities using Runtastic and myfitnesspal - so tracking in itself was not a big change. With those you had to consciously bring yourself to do the activity and enter the data. But Surge does it on its own , non intrusively - with the result, you end up wanting to meet the goal every day , whenever you scan the watch.
    It is very accurate ; I have checked the distance against other GPS trackers when running or walking outside. Sleep and heart rate tracking work flawlessly. The iOS app is quite good : simple and intuitive .
    Tactile alarm is useful too.
    As a smart watch , it is hardly a match for Apple. Notifications are barely readable. BW low resolution display is unexciting .

    So if you are quite keen on fitness , not too bothered about glamor , this the ideal fitness watch: you will find yourself wearing it constantly and checking if you met your goals !

    Update as on 25 Sept 2015:
    The Bluetooth synch was becoming erratic last several days. I had to restart the tracker everytime to sync it to my iPhone Fitbit App. In the mean time the latest firmware update was available and I downloaded and updated succesfully .
    I synched a few times after this but every time I had to restart the tracker before the app could sync.
    Today it would not sync at all even after restarts - tried every trouble shooting known to man on Fitbit in the Internet . Even the wifi sync to the desktop would not work. The device could not be discovered at all . I tried a different phone too.
    So I called the customer support - very courteous and finally concluded the device will have to be replaced. I am hoping this is a one off quality issue and the next replacement will work without any issues. But disappointing all the same - I loved the device - I was hitting my goals consistently every day thanks to this .
    I am waiting for the RMA and the replacement.
    Will keep this updated.
    Update on 2 October 2015
    I got the replacement from Fitbit- I must record my unabashed admiration for a customer support that simply sent a replacement after the first call and restart attempt.
    My fitness level has improved significantly from the plateau I hit before Fitbit- so I am changing my rating to five stars !
    Images in this review
    Customer image
    Customer image
    19 people found this helpful
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    Rodolfo Nuñez Farfan
    1.0 out of 5 stars Solivitud de reembolso
    Reviewed in Mexico on August 14, 2017
    Color: BlackSize: Large (Pack of 1)Verified Purchase
    Solicitó la devolución revisen mis compras. Compré uno me mandaron tres, regrese dos. Falta me reintegren el importe de dos fitbit. Gracias
    Customer image
    Rodolfo Nuñez Farfan
    1.0 out of 5 stars Solivitud de reembolso
    Reviewed in Mexico on August 14, 2017
    Solicitó la devolución revisen mis compras. Compré uno me mandaron tres, regrese dos. Falta me reintegren el importe de dos fitbit. Gracias
    Images in this review
    Customer image
    Customer image
    RajeshKumar M
    4.0 out of 5 stars Good overall
    Reviewed in India on February 10, 2016
    Color: BlackSize: Large (Pack of 1)Verified Purchase
    Writing this after using Fitbit Surge for 1 month.
    Pros:
    • Tracking tool + Watch. Previously I used iPod nano to track steps & calories which I would often forget to carry - this is with me 24x7
    • GPS is accurate – takes a while to connect though
    • Automatically detects activities
    • Heart rate tracking is helpful (though inaccurate sometime when hairs stick due to sweat)
    • Can motivate you to do more - climb floors, walk or run
    • Nice intuitive graphs and logs that show progress
    • Activity logs can be edited
    • Sleep tracker is almost accurate – will have to get used to wearing it all time.
    • Daily goals (sleep, burnt calories, steps etc.) and option to edit daily goals is a plus.
    • Fitbit sends you weekly status reports over email
    • You data is stored centrally on servers so whatever device you use to sync with Fitbit will have the required data
    • Historical data can help in tracking better
    • Can even help you to track how your heart rate varies when you do different activities. Ex: I could see my heartrate being constant while I drive on highways at constant speeds vs increasing/changing when I drive in city.

    Cons:
    • Battery lasts for 3 days - doesn't last for 7 days as claimed (even after turning off - notifications, alarms, classic bluetooth, all time sync & quick view + setting heartrate to auto).
    • Monochrome & not the best of looks (when you compare with Samsung Gear s2 or similar)
    • Touch screen operation is sometimes painful (esp. when your hands are wet with sweat or water)
    • Syncing can be a pain and it can take longer sometimes. Whenever I face any sync issue, I shutdown and restart Fitbit Surge which solves the issue.
    • This product supports devices with Bluetooth Low Energy support - this wasn't specified in Amazon. I wasn't aware that my Samsung Galaxy S2 would not connect - tried multiple times, scoured Fitbit's site to find that the device is not supported - they have a PDF on their site showing compatible devices.
    • Floor counting goes by the height [commercial buildings might have > 10ft of ceiling height] - Fitbit Surge counts floors in increments of 10ft. You might get more floor counts on commercial buildings.
    • Few additional steps are added while you are driving or riding a motorcycle - they can be ignored. Good thing is it doesn't affect your calorie count. You can later create and activity for the time / rename the detected activity which is also good.
    • Losing your dongle or recharging cable could cost you more as these are expensive and not available readily
    • If your watch’s strap gets damaged, there is no alternative to buy another strap! Either Fitbit has to replace the watch or the watch would just be a paper weight.

    Overall:
    Happy overall - I believe the tracking is at least 90% accurate. Definitely helps in motivating to do more physical activities.
    3 people found this helpful
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