Top critical review
1.0 out of 5 starsASUS WORST CUSTOMER SERVICE EVER!!!
Reviewed in the United States on December 12, 2019
While the product works very well, one of the blades broke of the fan (due to the fan hitting a cable)
I contacted Asus for a replacement fan.
The only way they will fix it, is if I will return the GPU to them, and they will replace the fans.
The fans are 3 in 1 fans, so you can't just simply replace one motor.
They quoted a $250 repair for that, plus an additional $50 shipping!!
Out of the 20 RTX GPUs I've had, 3 were Asus, 2 of the 3 broke in 6 months, and ASUS has the WORST customer service!
They DO NOT help out guests.
So while the product lasts, no one needs to worry, but if your product will fail within the warranty period, ASUS WILL NOT HONOR THEIR FACTORY WARRANTY!!!!!
They will repair it, but you pay the full price for yesterday's tech.
Other brands like EVGA break faster, but EVGA's customer service is impeccable! They replace the product, no questions asked (except if there's obvious damage).
Just getting the word out,
While ROG STRIX is the fastest, there are no replacement blades out there, and any damage to the card will not be repaired or exchanged for free, like most other companies do nowadays!
Asus, while great for laptops, currently ranks on the bottom of my Nvidia RTX GPUs,
My recommendation:
1- Gigabyte Windjammer (33% of my farm exists out of these, they never break!)
2- Zotac (I've got a few Zotac cards, they've been abused, and never failed)
3- EVGA (I've had to return 5 GPUs out of 20 from EVGA, due to them failing).
5- Asus, dead last, only due to their horrendous CS, though the ROG STRIX works really well, they're expensive, and no replacement parts on the grey market.
6- MSI/Nvidia reference cards due to price and performance, I've never gotten any of these.
