Color | Blue |
---|---|
Material | Plastic |
Brand | Moen |
Product Dimensions | 6"D x 6"W x 3"H |
Style | Smart Water Shutoff |
Weight | 0.2 Pounds |
Power Source | AC |
Manufacturer | Moen Incorporated |
Part Number | 900-001 |
Item Weight | 4.75 pounds |
Country of Origin | Taiwan |
Item model number | 900-001 |
Size | 3/4 inch |
Finish | Unfinished |
Pattern | Water Shutoff |
Voltage | 100240 Volts |
Item Package Quantity | 1 |
Number Of Pieces | 1 |
Usage | Indoor/Outdoor |
Included Components | Power Adapter, Allen wrench/Hex Key, Leak Detection System, Threaded tailpieces, O-rings, Spacers |
Batteries Included? | No |
Batteries Required? | No |
Warranty Description | 1-year warranty. |
Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
- No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Malfunctions covered after the manufacturer's warranty.
- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
- No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Malfunctions covered after the manufacturer's warranty.
- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
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- Accidents happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions, power surges, and wear and tear.
- Past and future purchases covered. 30 days after you are enrolled, all eligible past purchases (up to 1 year prior to enrollment) and future eligible purchases made on Amazon will be covered by your plan as long as you are enrolled.
- Fast, easy claims. Frustration-free claims, with most filed in minutes. We will fix it, replace it, or reimburse you with an Amazon e-gift card for the purchase price of your product (excluding tax). File at Asurion.com/amazon.
- No hidden fees. For just $16.99 a month + tax you’re covered for up to $5,000 in claims per 12-month period. *THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELED* Coverage for all products ends 30 days after the plan is canceled. Cancel any time.
Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
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Moen 900-001 Flo Smart Water Monitor and Automatic Shutoff Sensor, Wi-Fi Water Leak Detector for 3/4-Inch Diameter Pipe
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Learn more
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Color | Blue |
Material | Plastic |
Brand | Moen |
Product Dimensions | 6"D x 6"W x 3"H |
Style | Smart Water Shutoff |
About this item
- AUTOMATIC SHUTOFF: Learns your home’s water usage patterns to identify abnormalities like running water or small leaks and will automatically turn off water to prevent damage
- REAL-TIME NOTIFICATIONS: The device monitors your home’s water, sending you app, phone call and email alerts for potential leaks whether you're at home or away
- APP-BASED CONTROL: Proactively control your water from anywhere using the Smart Water App for added protection
- OPTIMIZE: FloSense technology enhances the device’s security parameters and optimizes water savings by understanding the home’s water use and tailoring protection accordingly
- INSTALLATION INFORMATION: Everything needed for installation is included in box, and professional installation is recommended
- COMPATIBLE WITH: Moen water leak detectors for home are compatible with Amazon Alexa, Google Assistant, and Control4
- SIZE: Model 900-001 fits 3/4-Inch to 1-1/4 Inch pipe diameter (consult a professional)
Customer ratings by feature
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From the manufacturer
Protect Your Home Against Hidden Dangers
With the Smart Water Monitor and Shutoff, you can potentially reduce your annual household water waste by up to 90%, thanks to its ability to detect and stop water leaks.
Flo Smart Water Monitor and Shutoff
Prevent the risk of water damage by monitoring your home with the Flo Smart Water Monitor and Shutoff. Offers a protective approach to leak detection, safeguarding against the hidden dangers that water leaks can pose. This innovative device continuously monitors the pressure and flow rate of the water moving through your home's pipes, detecting leaks as small as a drop per minute - anywhere in your home.
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Automatic Shutoff
Learns your home's water usage and will automatically turn off water if it finds abnormalities.
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Real-Time Notifications
The device monitors your home's water, sending you app, phone and email alerts for potential leaks.
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App Based Control
Proactively control your water from anywhere using the Smart Water App for added protection.
Select the Right Shutoff for Your Home
3/4" Shutoff | 1" Shutoff | 1 1/4"-1 1/2" Shutoff |
---|---|---|
Pipe Size1/2" - 3/4" | Pipe Size1" | Pipe Size1 1/4"-1 1/2" |
Model Number900-001 | Model Number900-006 | Model Number900-002 |
Smart Water for a Smarter Home
The Moen Smart Water Network is a collection of smart home products, brought together in a single, integrated app, to give you unprecedented control over how you experience water in your everyday life. It's innovation that makes your life simpler, easier, and brings you peace of mind.
Videos
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Moen Flo In-Line Installation
Moen Incorporated
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Flo MicroLeak Technology
Moen Incorporated
Product information
Technical Details
Additional Information
ASIN | B00C03D01Q |
---|---|
Customer Reviews |
3.9 out of 5 stars |
Best Sellers Rank | #5,126 in Tools & Home Improvement (See Top 100 in Tools & Home Improvement) #8 in Water Detectors & Alarms |
Date First Available | March 20, 2019 |
Warranty & Support
Feedback
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Product Description
Bring smart plumbing to your Home with Flo by Moen. This Smart Home system is the first water security system that monitors and protects your home from leaks and water damage with a single device, no additional sensors needed. Designed by plumbing and tech industry professionals, Flo by Moen is installed on the main water supply line of the home. Through the Flo by Moen mobile app or your web browser, you can see live water use, including water flow rates, pressure and even temperature. If the device detects an issue (e.g. high pressure, freezing water or a small leak) it will alert you through the app so you can fix it before that issue causes damage. If there's a catastrophic failure, like a burst pipe or someone leaves the water running, you'll be alerted in the app allowing you to shut the water off no matter where you are.
Important information
100240 volts
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the documentation and ease of installation of the water dispenser. They mention that the app provides actionable information and the data that is collected is useful in making sure the home is secure. That said, opinions are mixed on value, water shut off, flow rate, app, leakage, and performance.
AI-generated from the text of customer reviews
Customers find the installation of the valve to be super easy, with clear instructions and installation videos. They also say the app is easy to use and provides actionable information. However, some customers report the setup process to be clunky.
"...It took less than an hour to install.Setup was simple and instructions were easy to follow...." Read more
"...Well, I opened the box and the instructions were easy, setting up and account with the app (I use an iPhone) and the app is excellent...." Read more
"...Installation was straightforward as I’m a reasonably plumber (DYI). My issue was it took 3 units to finally get it working...." Read more
"...Installation: The app was easy to install and connect. There are multiple ways of installation but I chose to solder connection fittings...." Read more
Customers like the documentation of the valve. For example, they say it provides actionable information, detailed information, and useful data. They also say the concept is good and the device works as advertised.
"...a quality device / App combo work so well and this is now by far the smartest and most useful smart device in the house.Support:..." Read more
"...The device monitors and learns and alerts both through a phone call and email if something seems suspicious...." Read more
"...The data that is collected is useful in making sure the home is secure and to help understand your water usage...." Read more
"...Overall I give the system a 4 star rating because availability of historical data is quite limited and I'd like the ability to download detailed..." Read more
Customers are mixed about the performance of the water dispenser. Some mention that the device itself seems to work well, and is very useful. They are also impressed with all the things it can do. However, others say that the unit was nonfunctional for about 3 months and that the monitor malfunctioned during the first week after installation.
"...and opinion of the device is unchanged and I still feel it is very useful and provides an extra layer of protection for our home...." Read more
"...When I investigated, I noticed the wifi was down and water was dripping out of the power port on the unit. Im sure it wasnt supposed to do that...." Read more
"...It’s working and I’m happy to see such a quality device / App combo work so well and this is now by far the smartest and most useful smart device in..." Read more
"...determined there was no leak and it was, you guessed it, another faulty Flo device. Exasperated, she had the plumber remove the device from her home...." Read more
Customers are mixed about the value of the valve. Some mention that the reasonable cost is worth the peace of mind to have the Flo Smart protecting, while others say that it's a waste of money, a terrible piece of equipment, and not worth the hassle.
"...The flo unit is very pricey and if you have to hire contractors to install it could cost you $1200 to $1500...." Read more
"...Fair price for a great job and peace of mind that it’s installed perfectly. See pictures. 30 minutes or so later and they were done...." Read more
"...Maybe some day FloSense will have some sense. But right now, it’s nonsense." Read more
"...they knew of the problem they replaced the unit but WOULD NOT PAY FOR THE REINSTALLATION!! So you're outta pocket for another plumber charge!" Read more
Customers are mixed about the flow rate of the valve. Some mention it helps them monitor water usage so they can better conserve. They appreciate the ability to check their daily water usage and the ability remote shut off. However, others say that it stopped registering any water flow after trouble-free use.
"...it worked but less than a year into it I noticed it was no longer showing any water usage on the app...." Read more
"...is easy to read and provides your water pressure, temperature, and flow rate. The dashboard shows daily, weekly, and monthly gallons used...." Read more
"...Two weeks ago, it said it didn't register any water use. I thought it was odd, but figured it was an error...." Read more
"...leak tests performed every night have been flawless and my water pressure is detected well (as well as temperature) so i will continue to use it...." Read more
Customers are mixed about the leakage of the valve. Some mention that it runs every day checking for leaks, and the leak monitor tech seems very good. It will mitigate potential water leak damage by automatically turning off the water when the leak is detected. However, others say that the device stopped working and water was leaking out of the power input jack.
"...When I investigated, I noticed the wifi was down and water was dripping out of the power port on the unit. Im sure it wasnt supposed to do that...." Read more
"...The leak was so slow it didn’t even register on the flow meter in the app except for a little blip every great once in awhile...." Read more
"...Upon checking I could see that it had power, but the power connector was filled with water, and the box itself was quite warm...." Read more
"...has not physically malfunctioned (yet) as have many others, but not reporting leaks, and not seeming interested in fixing it when I call customer..." Read more
Customers are mixed about the water shut off. Some mention that it works great and will shut off the water automatically if a leak is detected. They say the system has an AI that shuts off the main water supply. However, others say that it started shutting off the shower water while people were showering.
"...On return, it would not open when signaled on the app. Tech Support was not able to operate the valve remotely either...." Read more
"...The other awesome thing was being able to turn the main water off and on from the bathroom when I had to replace the shutoff...." Read more
"...So every time it runs - the unit wants to shut off the water. We've tried what their Q&A debugging process recommended...." Read more
"It lets you shutoff the water and see data on your water usage. Because of that data it’ll help you to potential detect leaks...." Read more
Customers are mixed about the app. Some mention that it's excellent, has nice features, and works fantastic. Others say that the Android app is quite bad, has a clumsy interface, and is flaky.
"...setting up and account with the app (I use an iPhone) and the app is excellent. Easy setup with the Flo device, WiFi and Flo App...." Read more
"Licensed plumber. The installation was fine, the sensor and app set up is no good...." Read more
"...We especially love the fact we can use an app on the phone to turn off and monitor the water if we go on vacation, etc...." Read more
"...Time will tell.The app is pretty great overall with it being user friendly and a lot of options...." Read more
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Top reviews
Top reviews from the United States
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I'm not a plumber but have basic skills and had no problems installing the Flo valve. I used a 2" nipple between the Flo and our water filter and a shark bite on the other side to connect into our PEX pipe that comes off the PRV. It took less than an hour to install.
Setup was simple and instructions were easy to follow. It took an hour or so for it to realize that it was installed, and then took another week or so to 'learn' our usage habits. Right after installation I began getting real-time data on flow rate, pressure, temperature, and gallons used. The data is pretty cool, but historical data is extremely limited. In the app, you can only get hourly data for the current day and weekly data for the current week. On the website you can only view/download hourly data for the current and prior day, daily for current or past four weeks, and monthly for the past 12 months.
We've had the Flo installed for just over two weeks now and had no problems with it. We subscribed to Flo Protect but thus far it still has not identified individual fixtures. A note on that; they say 'we need a couple weeks of data before we can identify fixtures.' I contacted support and they told me it's actually three weeks. I suggested to them that they change their messaging on that to manage expectations.
I've seen quite a few people unhappy that they have to pay $5/mo for the Flo Protect plan after paying $400+ for the valve. I have no problem with paying for it. We pay $15/mo for our alarm monitoring after paying around 2k for our system to protect our home. Water can cause severe damage, so I'm good with paying $5/mo to monitor that since it's probably more likely to happen than a break in when you think about all the places plumbing could fail and the extent of damage it can cause. Sure, insurance will probably pay for most of the repairs, but as I sit here listening to them jack hammering up the hardwood floors a couple doors from me for the entire day and watch all the various work trucks coming and going, I think of the inconvenience of it all.
Overall I give the system a 4 star rating because availability of historical data is quite limited and I'd like the ability to download detailed hourly or daily data for a large period of time into Excel to perform more detailed analysis. If the data was more available I'd give it a full 5 stars.
Support through the water concierge chat is excellent but anything I've sent via e-mail has gone completely unanswered, so I recommend using the chat.
Today I purposely left our kitchen faucet on at a trickle while I was eating lunch and they called my phone after around 30 minutes to alert me to long water duration. I also got an e-mail about it and an app notification, all of which gave me the option to turn off my water immediately or ignore it. They said if I did not respond they would shut it off in five minutes. I'm pretty sure if a pipe broke and a lot of water was flowing it would have alerted much faster, but I only left the faucet barely trickling.
All things considered I think this is a great product and both it and the monitoring are worth it in my opinion.
Update 3/8/2020
Usage by fixture finally became available after a little over three weeks of use and I wanted to provide some information on this.
My expectations were pretty low for this feature and thus far I would say they may have just barely met them. My thoughts on this are that it would be quite difficult to isolate usage to a particular fixture, since the only data points they could use to identify fixtures would be flow rate and duration and many things could have similar flow rates, not to mention overlapping usage (i.e. you flush the toilet, then go and wash your hands, washing machine could be running while you're taking a shower, multiple people using water, etc.) That being said, it has done a fairly good job in identifying faucets, toilets, and showers/baths, but not always correctly. It has not been able to isolate anything else, such as the washing machine, dishwasher, refrigerator, etc. You do have the ability to go in and reclassify an event but I'm not certain that it learns anything from that or not. I know I changed one it got wrong from faucet to shower/bath and later I looked and it had changed it back. When you look at the event details it only provides the time, duration, and gallons used. It would be extremely helpful if it also provided the flow rate, as that is one of the most useful data points in identifying what fixture may have been using water. I plan to make that suggestion and hope they'll consider implementing it. If I can accurately reclassify events and it actually learns from that then maybe it would get more accurate over time.
My overall rating and opinion of the device is unchanged and I still feel it is very useful and provides an extra layer of protection for our home.
Update 4/7/2020
Upgrading my overall rating from 4 to 5 stars because they just added expanded access to historical data which was the one thing that I felt was lacking. You can now view data by day, week, month, year, and even by custom date range. Being able to view a custom range is helpful if you want to compare the Flo data to your water bill as you can set it to the same billing period.
Reviewed in the United States on March 2, 2020
I'm not a plumber but have basic skills and had no problems installing the Flo valve. I used a 2" nipple between the Flo and our water filter and a shark bite on the other side to connect into our PEX pipe that comes off the PRV. It took less than an hour to install.
Setup was simple and instructions were easy to follow. It took an hour or so for it to realize that it was installed, and then took another week or so to 'learn' our usage habits. Right after installation I began getting real-time data on flow rate, pressure, temperature, and gallons used. The data is pretty cool, but historical data is extremely limited. In the app, you can only get hourly data for the current day and weekly data for the current week. On the website you can only view/download hourly data for the current and prior day, daily for current or past four weeks, and monthly for the past 12 months.
We've had the Flo installed for just over two weeks now and had no problems with it. We subscribed to Flo Protect but thus far it still has not identified individual fixtures. A note on that; they say 'we need a couple weeks of data before we can identify fixtures.' I contacted support and they told me it's actually three weeks. I suggested to them that they change their messaging on that to manage expectations.
I've seen quite a few people unhappy that they have to pay $5/mo for the Flo Protect plan after paying $400+ for the valve. I have no problem with paying for it. We pay $15/mo for our alarm monitoring after paying around 2k for our system to protect our home. Water can cause severe damage, so I'm good with paying $5/mo to monitor that since it's probably more likely to happen than a break in when you think about all the places plumbing could fail and the extent of damage it can cause. Sure, insurance will probably pay for most of the repairs, but as I sit here listening to them jack hammering up the hardwood floors a couple doors from me for the entire day and watch all the various work trucks coming and going, I think of the inconvenience of it all.
Overall I give the system a 4 star rating because availability of historical data is quite limited and I'd like the ability to download detailed hourly or daily data for a large period of time into Excel to perform more detailed analysis. If the data was more available I'd give it a full 5 stars.
Support through the water concierge chat is excellent but anything I've sent via e-mail has gone completely unanswered, so I recommend using the chat.
Today I purposely left our kitchen faucet on at a trickle while I was eating lunch and they called my phone after around 30 minutes to alert me to long water duration. I also got an e-mail about it and an app notification, all of which gave me the option to turn off my water immediately or ignore it. They said if I did not respond they would shut it off in five minutes. I'm pretty sure if a pipe broke and a lot of water was flowing it would have alerted much faster, but I only left the faucet barely trickling.
All things considered I think this is a great product and both it and the monitoring are worth it in my opinion.
Update 3/8/2020
Usage by fixture finally became available after a little over three weeks of use and I wanted to provide some information on this.
My expectations were pretty low for this feature and thus far I would say they may have just barely met them. My thoughts on this are that it would be quite difficult to isolate usage to a particular fixture, since the only data points they could use to identify fixtures would be flow rate and duration and many things could have similar flow rates, not to mention overlapping usage (i.e. you flush the toilet, then go and wash your hands, washing machine could be running while you're taking a shower, multiple people using water, etc.) That being said, it has done a fairly good job in identifying faucets, toilets, and showers/baths, but not always correctly. It has not been able to isolate anything else, such as the washing machine, dishwasher, refrigerator, etc. You do have the ability to go in and reclassify an event but I'm not certain that it learns anything from that or not. I know I changed one it got wrong from faucet to shower/bath and later I looked and it had changed it back. When you look at the event details it only provides the time, duration, and gallons used. It would be extremely helpful if it also provided the flow rate, as that is one of the most useful data points in identifying what fixture may have been using water. I plan to make that suggestion and hope they'll consider implementing it. If I can accurately reclassify events and it actually learns from that then maybe it would get more accurate over time.
My overall rating and opinion of the device is unchanged and I still feel it is very useful and provides an extra layer of protection for our home.
Update 4/7/2020
Upgrading my overall rating from 4 to 5 stars because they just added expanded access to historical data which was the one thing that I felt was lacking. You can now view data by day, week, month, year, and even by custom date range. Being able to view a custom range is helpful if you want to compare the Flo data to your water bill as you can set it to the same billing period.
This brings me to the present day. Each week, the app sends a notification of weekly water use. Two weeks ago, it said it didn't register any water use. I thought it was odd, but figured it was an error. This week, I received the same notification, so I contacted Moen. I was told that this likely means the turbine inside the device that reads the water flow is clogged with debris and that it's as simple as removing the device and flushing it out. I'm not handy enough to do my own plumbing work and even if I was, there's no way in hell I'd be messing around with my own water main. I called the plumber who Moen had sent out to do the first replacement and was told they only do installs and do not do service on existing devices. I called a few other local plumbers and was told the same thing. I called Moen back and they sent me a link to all of their recommended plumbers. I'm located in South Florida. Between Jupiter and South Miami, their list has 25 plumbers. The first 22 that I called all said the same thing as the first plumber. It wasn't until the 23rd who said that they would try -- it could be debris in the turbine, but he's also seen the turbine blades break due to water pressure -- so he can't guarantee a fix. This is when I took to trusty Twitter to @Moen. Their first response was again for me to me to remove the device and flush it myself, which I'm not doing myself, Their second response was to send me that same list of plumbers. That's when I called Moen back and was told that I should buy a new device and then send Moen the receipt from the original device and they'll reimburse me. The problem with that is 2.5 years ago, I paid around $400 for the device. As of April 2022, you can't find this device ANYWHERE and third-party sellers on Amazon are price gouging for between $800 and $1400, and Moen would only reimburse me for the original price paid. I went back to Twitter, this is when I finally got help. They asked if they could contact me directly, to which I obliged. They said that if the plumber cannot fix the issue to call them back and they'll send me a replacement device under warranty (but I'll still have to pay for the plumber). At this point, I think this is the best I'm going to do.
In the end, caveat emptor. The device isn't cheap (especially as of April 2022). The installation isn't cheap, unless you're one of those super handy people who can do it yourself. If something goes wrong with the device, you're going to have to pay for a plumber again... if you can find one to service an existing device. Moen's product support, after a bit of pushing, is very helpful and they do stand behind their product. Even with these costs and hassles, the benefits of the device do outweigh the stress and costs of having a pipe burst and your house flood. Just know what you're getting yourself into.
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**UPDATE**
Now, 14 months later, my app started giving notification that my water pressure is low. I tested all my faucets, and it's fine, so I called tech support. They ran their tests and determined it's a bad sensor inside the device that's just not reading pressure anymore, so here we go again! They've sent me yet another replacement device, and it's great that they stand behind their product... but I still have to spend hundreds of dollars to get a plumber out to replace it. Now, two years in a row... ridiculous.
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**ANOTHER UPDATE**
A few months ago, i got the same low-pressure warning again. Again, with a call to Moen, they sent me a replacement. I had the plumber come out again -- again spent hundreds of dollars to replace it. This time, despite Moen's written promises to reimburse me for the cost, I keep getting the classic "the check is in the mail" response.
Meanwhile, last month, I got a call from my mother in a panic. Her Flo app was telling her that there was a major leak somewhere in the house. She was running around the house checking sinks, showers, toilets, hoses, water heaters, refrigerator lines... there's no water anywhere. She called a plumber who came out to perform a leak inspection. Over $500 later, it was determined there was no leak and it was, you guessed it, another faulty Flo device. Exasperated, she had the plumber remove the device from her home. I will be doing the same when (not if, but definitely when) the device fails on my home next.
THIS DEVICE IS A MESS AND SHOULD NEVER HAVE BEEN RELEASED FOR SALE WITH *SO* MANY FAULTS.
Top reviews from other countries
Reviewed in Canada on March 14, 2023
Always satisfied