Top critical review
1.0 out of 5 starsDoes NOT WORK with TDS Internet Service.
Reviewed in the United States on October 16, 2020
The Amazon site FALSELY claims it works with ALL internet providers.
My story:
My old modem and router combination was not working well (with TDS Service) (Fall 2020).
The old ones had worked fine the previous 2-3 hears.
The TDS tech recommended getting a Netgear Router (N600) and Netgear Modem (Sept,2020).
I received the router on Sept 11, and the Modem on Sept. 12.
I set them up and started using them on Sept. 13.
The results were terrible. The connections continuously turned off. Sometime I could restart, and sometimes I would give up--and then after a bit, I would have a connection.
On 9/21, a TDS technician came, checked, and could find nothing wrong. But the problems persisted. Although I could get a connection intermittently, I often could not use my email, and it would stop working in the middle of a project.-- Sometimes able to reconnect, and sometimes not.
Two or three times, I called TDS, and they would fix something, and it would work OK for a couple days.
On 10/13, a new TDS technician came. He said that NETGEAR modems would not work correctly with TDS.
He gave me (trial basis) a new modem/router combination. The on and off problem persisted.
On 10/14, this second technician came back, found there was something wrong with the modem and replaced it with a different modem/router combo unit (ARRIS). He told me to send back the NETGEAR modem, get a modem from another company (ARRIS, and one other, but NOT Netgear , but I could retain the Netgear router.
The TDS Modem/router (ARRIS) has been mostly working (95%). And the speed is much faster than it had been--25% faster and about 100-110% of what I am paying for.
Today, 10/16, I game to Amazon to attempt to return the NetGear modem. It tells me I should have returned it within a month of when I bought it, and I am a few days too late to return it.
I haven't contacted Netgear yet, and that is my next step.
It's very annoying that I have wasted a month trying to get the Netgear equipment to work, and now I find out its too late to return it to Amazon.
