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Anker 313 Wireless Charger (Stand), Qi-Certified for iPhone 14/14 Pro/14 Pro Max/13/13 Pro Max, 10W Fast-Charging Galaxy S20, S10 (No AC Adapter)
Sustainability features
This product has sustainability features recognized by trusted certifications.
Carbon emissions from the lifecycle of this product were measured, reduced and offset.
The Climate neutral label by ClimatePartner certifies that the carbon footprint of a product was calculated and all associated emissions were offset. Additionally, ClimatePartner encourages companies to set ambitious reduction targets and reduce their products' carbon footprints. The certificate number can be entered on ClimatePartner’s website for additional information such as the supported carbon offset project(s). ClimatePartner is improving lives by helping companies tackle climate change with practical solutions.
Certification Number
743M8TReturn this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
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- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
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Purchase options and add-ons
Brand | Anker |
Connectivity Technology | USB |
Connector Type | Micro USB |
Compatible Devices | Cellular Phones |
Compatible Phone Models | iPhone 15 / 15 Pro / 14 / 14 Plus / 14 Pro / 14 Pro Max / 13 mini / 13 / 13 Pro / 13 Pro Max / 12 mini / 12 / 12 Pro / 12 Pro Max / SE (2nd Gen) See more |
Included Components | Wireless Charger (Stand), Welcome Guide, Micro USB Cable |
Special Feature | Wireless Charging,Short Circuit Protection,Fast Charging,Magnetic |
Color | White |
Input Voltage | 5 Volts |
Mounting Type | Tabletop Mount |
About this item
- The Anker Advantage: Join the 55+ million powered by our leading technology.
- A Galaxy of Speed: A high-efficiency chipset provides 10W high-speed charging for Samsung Galaxy phones. iPhones get a boosted 5W charge at 10% faster than other wireless chargers.
- Flip It: Charge in landscape orientation while watching videos or portrait mode for messaging and facial recognition.
- Case Friendly: Don't fumble with your phone case. PowerWave charges directly through protective cases. Rubber/plastic/TPU cases less than 5 mm thick only. Magnetic and metal attachments or cards will prevent charging.
- What You Get: Anker 313 Wireless Charger (Stand) / PowerWave Stand, 3 ft Micro USB Cable, welcome guide, worry-free 18-month warranty, and friendly customer service.
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Compare with similar items
This Item Anker 313 Wireless Charger (Stand), Qi-Certified for iPhone 14/14 Pro/14 Pro Max/13/13 Pro Max, 10W Fast-Charging Galaxy S20, S10 (No AC Adapter) | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | $16.99$16.99 | -19% $12.99$12.99 List: $15.99 | $24.99$24.99 | $39.99$39.99 | $15.98$15.98 | $22.95$22.95 |
Delivery | Get it as soon as Monday, Apr 1 | Get it as soon as Monday, Apr 1 | Get it as soon as Monday, Apr 1 | Get it as soon as Monday, Apr 1 | Get it as soon as Monday, Apr 1 | Get it as soon as Monday, Apr 1 |
Customer Ratings | ||||||
Charging power | 4.3 | 4.0 | 4.1 | 4.0 | 3.7 | 3.8 |
For traveling | 3.9 | 4.1 | 4.0 | 2.5 | 2.2 | 4.0 |
Easy to use | 4.6 | 4.3 | 4.5 | — | 4.1 | 4.2 |
Value for money | 4.5 | 4.2 | 4.4 | 3.9 | 3.9 | — |
Quality of material | 4.5 | 4.5 | — | 4.6 | — | — |
Sold By | AnkerDirect | AnkerDirect | CIYOYO Direct | AnkerDirect | Amazon.com | SPIOCEAN |
connector type | Micro USB | Micro USB Type B | USB, Wireless, USB Type C | USB Type C | Wireless | USB Type C |
number of usb ports | 1 | 1 | 1 | 1 | 1 | 1 |
compatible devices | Cellular Phones | Smartphones / AirPods | for iPhone 15/15 Plus/15 Pro/15 Pro Max/14/14 Pro/13/13 Pro/13 Pro Max/12/12 Pro/12 Pro max/11 Pro/11 Pro Max/8/X/XR/XS ; for Samsung Galaxy S24 Ultra/S24+/S24/S23 Ultra/S22/S21/S20/S10/S10 Plus/S9/Plus/S8/S8 Plus/S7 Edge/S6 Edge Plus/Note 9/8 other phones support wireless charging | Cellular Phones, Headphones | iPhone 15/14/13/12/11/X/XR/XS/8/SE3/SE2, iPhone Pro 15/14/13/12/11, iPhone Pro Max 15/14/13/12/11/XS, iPhone Plus 15/14/8, iPhone Mini 13/12, Apple Watch 9/SE/8-1, Apple Watch Ultra 2/Ultra, AirPods Pro 2/1, AirPods 3/2; Samsung Galaxy S23 Ultra/S23/S22/S21, and other Qi compatible devices | IPhone 15/14/13/12/11 Pro /Pro Max /Mini / SE/ XR/ XS/ XS Max/X/8/8 Plus, Samsung Galaxy S22/S21/S21 plus/S21 ultra/S20/S20 plus/S20 ultra/ S10/S10E/S10 plus/S9/S8/S7/S6;Samsung Note 20/Note 20 Ultra/Note 20 plus/Note 10/Note 10 plus/Note 9/Note 8/Note 7, All Qi Enabled Smartphones except Google Pixel |
input voltage | 5 volts | 9 volts | 12 volts | 110 volts | 9 volts | 9 volts |
connector gender | — | Male-to-Male | — | — | Male-to-Male | Male-to-Female |
power source | Corded Electric | Corded Electric | Corded Electric | Corded Electric | Corded Electric | Corded Electric |
Product Description
Model Number | A2524 |
Input | 5V-2A / 9V-2A |
Output | 5W / 10W |
Compatibility | 10W Fast Charge Mode: (Using Quick Charge 2.0/3.0 Adapter) • Samsung Galaxy S20 / S10 / S9+ / S9 / S8 / S8+ / S7 edge / S7 / S6 edge+ • Samsung Note 10 / Note 9 / Note 8 / Note 7 |
Compatibility | 5W Standard Charge Mode: (Using 5V/2A Adapter) • iPhone 15/ 14/ 13/ 12/ SE (2020) / 11/ 11 Pro / 11 Pro Max / XS Max / XR / XS / X / 8 / 8 Plus • All other Qi-enabled phones and devices • Google Pixel 6 Pro / 6 / 5 / 4 / 3 / 6XL / 5XL / 4XL / 3XL (The phone's screen will display the message: Charging slowly) |
Note | This wireless charger does not feature MagSafe-style magnetic alignment, and therefore cannot charge the iPhone 13 and 12 series magnetically. |
Note | Does not support vertical charging for iPhone 13 mini and 12 mini. |
Note | Do not use Apple's 5V / 1A stock charger or a computer's USB port to power your wireless charger. |
Note | Place your phone on the center of the PowerWave Stand to ensure stable charging. |
Note | Cases made of metal and attachments such as magnets, cards, and grips will interfere with charging—including OtterBox defender cases. |
Note | Not compatible with USB-C wall chargers. |
Note | Quick Charge 2.0/3.0 wall adapter required for Fast Charge Mode. |
Comparison
Wireless Charger Stand | PowerWave II Stand | 533 Magnetic 3-in-1 Stand | Wireless 3-in-1 Station | 315 Wireless Charger Pad | 2-in-1 Magnetic Stand | |
Customer Reviews
|
4.6 out of 5 stars
114,379
|
4.6 out of 5 stars
2,936
|
4.5 out of 5 stars
1,761
|
4.2 out of 5 stars
4,886
|
4.3 out of 5 stars
3,749
|
4.5 out of 5 stars
2,453
|
For Any Qi-enabled Device
| ✔ | ✔ | ✘ | ✔ | ✔ | ✘ |
Fast Charging Mode for iPhone
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
Fast Charging Mode for Samsung
| ✔ | ✔ | ✘ | ✔ | ✔ | ✘ |
Features
| Vertical & Horizontal Charging | Smart Charging | Magnetic 3-in-1 Station | Foldable 3-in-1 Station | Slim and Sleek Design | 2-in-1 Charging Station |
Charging Cable
| 4ft Micro USB Cable | 5ft DC Power Cord | 5ft USB-C to USB-C Cable | 5 ft USB-A to USB-C Cable | 4ft Micro USB Cable | 5 ft USB-C to USB-C Cable |
Adapter
| Not Included | 12V/2A Adapter Included | 20W USB C Charger Included | 18W Quick Charger Included | Not Included | Not Included |
How do wireless and wired charging speeds compare?
Wireless charging, limited by current technology, is generally slower than wired due to lower electrical conversion efficiency. Wireless chargers may warm up as some energy converts to heat.
What type of USB-A wall charger should I use with 313 Wireless Charger (Stand)?
Use a 5V/2A minimum output charger. For 7.5W iPhone charging or 10W Samsung Qi-phone charging, a 9V/2A Quick Charge 2.0/3.0 adapter is needed. Pixel phones can only receive standard 5W charging. Avoid iPhone 5V/1A chargers and computer USB ports.
Will PowerWave work with phone cases?
PowerWave can charge through cases up to 5 mm thick. However, magnetic/metal attachments and items like keys or cards can disrupt charging. Cases might slow down charging speeds.
What devices are compatible with 313 Wireless Charger (Stand)?
The charger is compatible with Qi-enabled phones and earbuds cases only. Check your device's specs or search online to confirm if it supports Qi wireless charging. If your device is not Qi-enabled, the indicator on the charger will flash.
What's in the box
From the brand
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We want you to live without the inconvenience and uncertainty of where your next charge is coming from.
Our chargers and accessories don't just power up your devices, they offer the tech experience you want with zero restrictions.
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Videos
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MUST WATCH before buying Anker Wireless Charger
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Comparing Two iPhone Chargers #thisorthat
Rhonda Ann
Product information
Product Dimensions | 3.15 x 2.68 x 4.49 inches |
---|---|
Item Weight | 3.8 ounces |
ASIN | B083BTZY8Q |
Item model number | A2524 |
Customer Reviews |
4.6 out of 5 stars |
Best Sellers Rank | #225 in Cell Phones & Accessories (See Top 100 in Cell Phones & Accessories) #9 in Cell Phone Wireless Chargers #105 in Climate Pledge Friendly: Electronics |
Date First Available | December 31, 2019 |
Manufacturer | Anker |
Warranty & Support
Feedback
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Sustainability features
This product has sustainability features recognized by trusted certifications.
Carbon emissions from the lifecycle of this product were measured, reduced and offset.
The Climate neutral label by ClimatePartner certifies that the carbon footprint of a product was calculated and all associated emissions were offset. Additionally, ClimatePartner encourages companies to set ambitious reduction targets and reduce their products' carbon footprints. The certificate number can be entered on ClimatePartner’s website for additional information such as the supported carbon offset project(s). ClimatePartner is improving lives by helping companies tackle climate change with practical solutions.
Certification Number
743M8TCustomer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the performance, height and value of the charging adapter. They mention that it works great, holds the phone at a good angle and is good value for money. Customers also appreciate size, and appearance. However, some customers disagree on charging and quality.
AI-generated from the text of customer reviews
Customers like the performance of the charging adapter. They mention that it works great, it takes up very little room, and it gets the job done. Some say that it's simple and useful, and works both horizontally and vertically. Overall, most are happy with their purchase and recommend it to others.
"...It’s not very expensive and it seems to simply work...." Read more
"...I told them how grateful I was and that the device worked perfectly and they thanked me for being a customer and that was that...." Read more
"...It's very convenient and works as intended." Read more
"...They aren’t blazing fast but they take up very little room and get the job done...." Read more
Customers find the charging adapter easy to use. They mention it's simple, convenient, and fast to charge. Some say the stand is small and unobtrusive, making it easy to watch your phone while charging. Overall, most are happy with their purchase and recommend it to others.
"...I’m slowly learning that it’s so easy to simply pick up the phone, I don’t have to worry about that minor inconvenience, anymore...." Read more
"...It's very convenient and works as intended." Read more
"...This Anker model has been excellent--simple to use, quick charging, and reliable. It is also less expensive than most of the alternatives." Read more
"...problem if you want to use the charger in your bedroom, and it is easily fixable...." Read more
Customers like the value of the charging adapter. They say it is a great value for the price, works great, and is able to charge their expensive phone.
"...I don’t know what else can be said for this product. It’s not very expensive and it seems to simply work...." Read more
"...It is also less expensive than most of the alternatives." Read more
"...to anyone who wants an ease of use, good quality and strong charger for your expensive, state of the art, phone." Read more
"Good upright wireless charger at a good price, and I trust Anker products, but like others have noted the blue light is lit constantly while..." Read more
Customers like the compact size of the charging adapter. They say it takes up very little space and is portable. Customers also appreciate the generous wiggle room and durability. Some customers say it's heavy so it stays put, while others say it has a bit of weight to it.
"...It’s also worth noting that the stand seems to sit snugly on the table/desk/counter surface...." Read more
"Like the compact size. They aren’t blazing fast but they take up very little room and get the job done...." Read more
"These are nice, they take up little space and the cord it comes with is decently long...." Read more
"...pick up the phone when someone texts me or calls me, but that flip up pad is small and would not cover much more than 60% of the back of the phone...." Read more
Customers are satisfied with the appearance of the charging adapter. They mention that it has a sleek design and is very nice. Some say that it matches their decor and is perfect for their kitchen table. Overall, customers are happy with their purchase and recommend it to others.
"...charger that I was using prior to purchasing this charger is very nice looking and it is of a reproable brand...." Read more
"These are nice, they take up little space and the cord it comes with is decently long...." Read more
"Nice and compact, it charges my phone quickly. A blue light indicator lets you know that the phone is charging." Read more
"No charging issues - well designed" Read more
Customers like the height of the charging adapter. They say it's good to glance at incoming stuff, keeps the phone upright for video calls, and holds it at a good angle. Some appreciate the fact that the stand is fixed and does not rely on a little piece of material. Overall, customers are happy with the height and functionality of the adapter, which is great at their desk.
"...It holds my phone in portrait or landscape orientation and clearly indicates that it is charging...." Read more
"...While this charger work great, and I like that it sits the phone more upright then even my beloved TYLT charger does (and takes up less space),..." Read more
"...This charger has a taller back plate to make better coverage of my phone back and the lip to hold the phone is about 30% wider than my old charger..." Read more
"...the stand also comes in handy if i want to check a message while it’s charging. and it charges as good as a wired charger not as fast but good...." Read more
Customers are mixed about the charging of the adapter. Some mention that it charges quick, as good as a wired charger, and has no charging issues. However, others say that it charged fairly slowly, and even drained their battery instead of charging it.
"...I don’t pay attention to the charging speed - only that it goes up at a decent rate and is better off when I pick it up...." Read more
"...So far, so good. It charges quickly and the colored light on the bottom let's me know that the phone is actually charging and the color changes to..." Read more
"...It was just as slow and as stated above it even drained my battery instead of charging it, which was unsurprising because that is what it has done..." Read more
"...This Anker model has been excellent--simple to use, quick charging, and reliable. It is also less expensive than most of the alternatives." Read more
Customers are mixed about the quality of the charging adapter. Some mention that it's well-made, durable, and reliable. However, others say that the micro connector socket is a very flimsy structure and not suited to heavy use. They also say that it has serious stability issues and is not very convenient for travel.
"...Every other Anker product I have owned is flawless in design and overall build, and the prices they charge for their devices are actually totally..." Read more
"...The USB micro connector socket is a very flimsy structure and not suited to heavy use (many plug/unplug or move cycles)...." Read more
"...Anker model has been excellent--simple to use, quick charging, and reliable. It is also less expensive than most of the alternatives." Read more
"...There is NOTHING that secures the phone to the charger. No clips, nothing grippy, no cables, no magnets. And there’s the phone just sitting there...." Read more
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I’ve been having trouble with my phone (Samsung Note 9, if you care) staying connected to a charging cable for some time, but I’m really not in the mood to change to a new phone. Then, quite by accident, a few weeks ago, I discovered that my phone supports wireless charging. W00t! We were cleaning out a room and discovered a wireless charging pad amongst one of my sons’ junk that they didn’t need. That charging puck lays flat but worked so well I wondered what it would take to get an upright wireless charging stand. So, I came up to Amazon and discovered this thing that should work with both my Android device or the rest of my family’s iPhones. I bought it for my desk at work and fell in love with it. It holds my phone in portrait or landscape orientation and clearly indicates that it is charging. I appreciate the charging indication because the charging puck that I had that lays flat left enough room for error that if I didn’t place the phone centered over the puck (usually a problem that only happened in the dark), then it might not charge. With this stand, though, I’ve never found a way to put the phone on it incorrectly.
I don’t pay attention to the charging speed - only that it goes up at a decent rate and is better off when I pick it up. I actually thought the description said 15W when I bought it, but the charging speed hasn’t bothered me, so sorry I can’t speak to that. It seems that the claimed 10W is still 2A at 5V, so that’s still pretty good.
I can use the phone while in the stand. I think that’s mostly a throwback to my charging cable days when it was a minor inconvenience to unplug and reconnect the cable. I’m slowly learning that it’s so easy to simply pick up the phone, I don’t have to worry about that minor inconvenience, anymore.
It’s also worth noting that the stand seems to sit snugly on the table/desk/counter surface. So, if I’m stretching the cable and/or there’s a risk of tugging on it, the stand isn’t going to easily slip off the counter. It also holds the phone snugly. I was tempted to use this in my car, but I’m ordering a different product for my car, today, so hopefully I won’t have to try it. But, I wouldn’t be surprised with good driving habits if this thing wouldn’t sit on my dash (especially if I were to take the time to wipe the dust off my dash) and would also not easily jettison my phone off the side of the stand. It’s just a theory - I haven’t tried it… yet.
I traveled with this stand, this week. It’s a rigid stand made out of plastic (all as I would expect). I was a little uncomfortable throwing it in my heavy backpack for fear that it might get broken. It survived just fine (so far), but I’m thinking that it might not be ideal for traveling. It could be shoved in my clothing much more comfortably than in my heavy backpack, I guess. I’m just afraid I might forget that it’s in my heavy backpack and drop the backpack resulting in damage to the stand, but that hasn’t happened, yet.
I don’t know what else can be said for this product. It’s not very expensive and it seems to simply work. There aren’t any batteries to go bad, so I would be really surprised if my impression of the product to change, but I expect that I would be back here if it does.
I bought this back in January of 2019 and as described in the product information, I bought the Anker Powerport +1 with Quick Charge 3.0 at the same time. This was the wall adapter that Anker suggested to get along with this charging stand to ensure you get maximum performance.
To this date, this was my first and only time using a wireless charging setup, and I was quite excited to try it out because of the perceived convenience factor. But unfortunately I was let down, because immediately I noticed how incredibly slow this thing charges my s9+. It is ridiculously slow, and pretty much unusable. Unless of course you have the thing parked on the charging stand every second that you aren't using the phone, which then it might keep up with the phone in maximum power saving mode and barely using it at all for even basic low power consuming things like texting or making a call etc.
This may sound strange, but I did not think to check the reviews on here to see if others had the same problem. Normally I would recognize if a device I just bought had issues, and would be online searching for answers or a return of the item the same day I got it. But this time was different.
In my defense, I had a lot of things going on at once in my life at the time, and so for some reason I assumed this was the nature of wireless charging and that they haven't figured out the technology yet to make is a reliable, functional way to charge one's phone. Come to find out, as of today (9/19/19) I am discovering by near accident that wireless charging is not supposed to be that slow, and actually according to reviews on here it should be reasonably decent speed of charging. But only when you have the right adapter, the correct cable, and your charging stand is not faulty and you use it correctly. I did all of those things except for the one thing that was an unknown to me, which was having a charging stand that is working properly and not potentially faulty, and so hence this review in the hopes that others may see it and consider other similar items instead of this one.
The couple times I used this charging stand I noticed a few things that basically made this item unusable: 1) the phone heats up to where it is SUPER hot when on the stand, 2) the battery goes down FASTER than if it was not charging at all, and 3) the only way to remedy #2 is to have the phone off while charging on the charging stand! If the phone is off and I put it on the wireless charging stand with the Anker powerport adapter that has Quick Charge and using the micro usb cable that came with the charging stand, I can maybe get a couple percent charge per hour. I just tested it now actually and in 20 minutes my phone actually lost a percentage point in its battery level!! I guess it has gotten worse at charging since I last used it back in January when I got frustrated, felt duped, and was extremely irritated that I spent money on something that hardly works, and thus ended up shelving the stand completely in favor of using the wall adapter with a normal corded setup. I use a USB-C cable also from Anker, which is great btw, and that works fine and charges totally fast. It even seems a bit faster than the Samsung stock wall charger that came with my Galaxy s9+.
To ensure any readers of this are following my somewhat scattered review, when I purchased this item it was my first time using a wireless charger of any kind, and I honestly did not know that it was supposed to be faster than the dismal charging speeds I got from this stand. I just figured that is the speed at which these things charge devices like my s9+.
So in the end I put it aside and there it has sat for months and months until now when I decided to try it once more, this time with a different phone. Well, the other phone I tried didn't actually have the wireless charging capability so I decided to try my s9+ again just for kicks. It was just as slow and as stated above it even drained my battery instead of charging it, which was unsurprising because that is what it has done every other time unless I charge it with the phone turned off.
I happened to be on Amazon at the same time as this most recent re-test was taking place, so I looked up reviews and searched for reviews for this stand that had s9+ in them. Lo and behold, there were countless others that have had the same issue!
I had no idea that my charging stand might be faulty/defective like so many other reviewers have experienced with this product! But now my return period has lapsed and also my product support window has closed from Amazon, so I will probably try Anker customer service to see if they can help or if they offer a longer warranty with potentially faulty devices like the one I made the mistake of buying.
I will update this review with what goes down, if anything. In the meantime, I do recommend the above mentioned wall adapter and also the USB - C cord that Anker makes. Those are of high quality and work flawlessly.
BTW I forgot to mention that I tried charging my s9+ without a case on it, and actually now that I think of it this is the only way I have tried to charge using this item. I have a metal disc that is for my phone holder in my car, so I took the case off every time I tested this item out. So the case is not the reason for such dismal performance, rather it is the item itself that is the cause. I am pretty unhappy with Anker because I love their products and have always been impressed with the quality, and I am also kicking myself or not looking more in depth into this earlier. Maybe I could have got it resolved under warranty or the support window, and now I am stuck pleading my case to their customer service department. WIll update if anything develops or changes with my situation here.
**UPDATE as of 10/21/19**
Here's a quick synopsis of what went down since I wrote the review. FIrst off, as I had hoped would happen, Anker saw the original one-star review I left on here, and they actually took the first step in reaching out to me. It seemed like a bot or something automated that had typed that up and sent it to my email, but either way I was pretty impressed with how quickly they jumped into action. It basically said something to the effect of them having been aware of the review I left and also them confirming that I had been experiencing the issue with the device since the very beginning when I received the device, and that I should then reach out to Anker customer service. They said they wanted to have a chance to correct the issue because based on my description of the issue, they felt like the charging stand has some issues and may be malfunctioning.
I followed the instructions on how to contact customer service about the issue and basically did a cut and paste of everything I wrote in this review and sent it to Anker along with my Amazon order number. There were a few options they listed as methods to contact them: one was through Amazon messaging, another was by calling them directly, and the one I chose was to go to Anker's website and submit a service request.
At that point I had already received a notification from Amazon that stated how I was outside of the warranty and also that my service window had expired, so because Amazon said I was out of luck, I did not expect Anker to do anything to help because of that same reason. I knew it was a shot in the dark, but I had no use for the thing if its just gonna sit there and not work properly, so I thought that I might as well go through the steps and see what happens.
The Anker website did say something about a longer warranty period, or maybe I saw that somewhere else during my search for answers and when I was scouring the package inserts that came in the box along with the charging stand for anything that could be of use. Can't remember exactly where I saw this but I think Anker has an 18 month warranty for most items, but I could be wrong about that. I had a lot going on when I was doing all of this so I wasn't engaged 100% of the time, and had to handle other obligations that were more pressing and put this on the back burner for a few days here and there. I do remember seeing something about that warranty somewhere, and so that kept hope alive that I would get some assistance with this obviously faulty device that I was stuck with for the time being.
So I reached out to Anker on 10/4/19 and got the usual auto response saying they received the service request and here is your RMA number and so on. I waited patiently for a few days, but didn't give it much thought because of the aforementioned obligations and stuff I had to focus my attention on.
This went on for a few days until one fortuitous afternoon when I received a surprise package in the mail from Anker. I was kind of confused because I had not done any other step than submitting my initial service request, and usually these things take a bit of time and interacting with tech support and sometimes even sending in the item so that they can figure out the issue before anything is done to remedy things. So having had some experience with this sort of thing, I was expecting to get return shipping instructions or some other correspondences from Anker's support team. But they did not do any of that, and skipped right ahead to what was my desired end result!
Anker is on a whole different level of customer service than nearly every company out there, and here's why: they had taken the initiative and without hesitating had sent me a brand new device!! And it was even the updated version that had since come out since my initial order!! Let me reemphasize the fact that I had not done anything at all other than submitting my review on here and then sending in a service request on Anker's website. I did not have to speak to anyone, had no correspondences with anyone prior to receiving the new charging stand, and I definitely did not have to send in my device nor did I have to prove to them that my device was faulty by sending it in to them for servicing. I didn't have to do anything and they handled it, just like that.
They even followed up shortly after with an email saying that they decided my original device was faulty and that they were checking in to see how I like the new one (which I totally do like it and it works perfectly and charges like it should, seeing as how it's capable of "fast charging" ). I told them how grateful I was and that the device worked perfectly and they thanked me for being a customer and that was that. There was no word of any sending in the old item or anything at all that I had to do on my part to complete the process. Well, except updating my review so that others can see the superior level of customer service that Anker provided, which I am more than happy to do (as you can clearly see my enthusiasm by how lengthy this review is... LOL. The time it took to write this and give my endorsement is well deserved by Anker though, because they really knocked it out of the park with this whole experience).
So that is basically what went down with my first and only interaction with Anker customer support. Every other Anker product I have owned is flawless in design and overall build, and the prices they charge for their devices are actually totally and completely reasonable, and actually are kind of outstanding because that build and quality (and now their level of customer service they provide) are all things that you would normally see with much more expensive and high end products.
I cannot recommend Anker enough to those pondering if they should in fact buy something made by this company. I currently own two USB-C to regular USB charging cables, a Quickcharge 3.0 wall charger, this wireless charging stand, and also the Soundcore Liberty wireless earbuds and all are amazing devices with top of the line quality of construction. So if given a choice, go with ANKER! And if you have any problems with any of their devices, then do what I did and reach out to their customer service and you will be pleasantly surprised, just as I was, at how they handle their relationships with their customer base.
For the above mentioned reasons, my original one-star review is now a five-star rating, and if I could do six or more stars I probably would. Very happy customer here and they have gained some serious brand loyalty from me for life!
My one gripe is the blue LED that comes on while a phone is being charged. It is way too bright to have in a bedroom at night, and I wound up putting a small piece of electrical tape over it.