I ordered this phone a few days ago, condition: NEW. It was supposed to arrive Feb 16th, but I was happy to receive it today (10th)! Only problem, it came USED - LIKE NEW! So, I made my mind up quickly to return it & ordered another. I'm the meantime, I figured I'd boot it up to check out what I can expect from the new one I ordered, but when the phone started up, it asked me for a PIN number! And the display was in Spanish! So, after trying a few generic codes & searching through the paperwork for a PIN, I was able to translate the phone & and restart the phone in boot mode, then wipe all data & factory reset! So, I did all that, rebooted, and began STARTUP. But for some reason, THE PHONE WON'T LET ME FINISH INITIAL SETUP! It asks me to create a PIN & confirm it, THEN IT STOPS!! It wouldn't let me use my Google account to login! It wouldn't let me transfer my files from the cloud.Overall, not a great experience. But, I think it's just this unit. So, I'm going to exchange it. The hardware is looking good, so I'm excited!...Ok! The new phone (yellow) has arrived! And a couple days early, which is awesome!! The first thing I noticed was THE PHONE IS NOT YELLOW! IT'S VERY GOLD!! I was hoping for "yellow," but considering this phone is in VERY EXCELLENT, "LIKE-NEW" condition, and seems to be working excellently, I'll definitely be keeping this one!! It has a lot of features I wasn't expecting (thumb up) & a few things I was expecting, isn't so (thumb down)! Like I was expecting the camera to be really great and look really great (on the screen at least), but it doesn't seem that, that great so far (only 2x zoom??). I don't know, maybe I haven't played with it enough. Another thing, I am not really impressed with increased "in-game" gaming ability I was hoping for in Mobile Legends! Load times are much faster! And typing is much better. But it seemed like "in-game" was still kinda sluggish. Maybe I need to try to organize games with other players with "similar technology." Other than that, most everything is pretty on point! I know the screen is pretty decent. There's a lot of graphics that don't make use of the great display, so I'm spending lots of time going through everything with a fine tooth comb. Also, I didn't know there was infrared capability which allows app remote to work with my TV! Other than that, the screen glass feels great (gorilla 4?)! The vibrate feels premium! Plenty of gadgets, wallpapers, themes & animations. Definitely a step up from my Motorola Moto G Play 2021! Can't wait to dig deeper into this model! ... Also! This gold unit, did not come with the fast car charger!! So, I kept the car charger from the black model instead!*Ok, UPDATE! (Feb 27,2023)I returned the phone back to the company successfully. It took longer than usual & the refund was slow (it still hasn't hit my bank even though it shows on Amazon). But I realized after, my refund amount is SHORT about 40 dollars! So, I contacted the company (which has been responding relatively promptly) & the guy told me that the phone wasn't defective, so they're charging me a restocking fee!! I don't know if they just didn't really check the phone, or they're flat out lying! But, either way I was very disappointed, so I called Amazon so they could do the A to Z claim, but they were so cool about it, they just refunded me the difference (which also still hasn't hit my bank account, but I'm sure it will)I wrote the company back and said "I like this phone and I'm going dutifully to keep it! (...The new one, USED-LIKE NEW, gold color) but, they're was NOTHING (in the advertisement) that would indicate that this is a FOREIGN PRODUCT sold to America that needed to be TRANSLATED and came with a FOREIGN PLUG which needs a U.S. converter!" (which I'm glad it came with). *THE ONLY WAY I MIGHT HAVE KNOWN THIS IS BY READING THE CUSTOMER QUESTIONS & REVIEWS AT THE BOTTOM (that are in Spanish)! But, I was so consumed with the scientific SPECS of the product, I didn't really care about reading the reviews... I knew it was what I wanted in SPEC... yes, it was fairly easy to translate this phone... (Even though I'm still getting emergency alerts in Spanish lol)... And it did come with a charger adapter, but I really wish they would have advertised it clearly at the top!Other than that, I'm still learning. Camera actually has 10x zoom (pinch) in normal mode (not 108mp)... Fast charge is VERY fast - like close to 30 min to charge from like 15percent!!Just disappointing they didn't clearly advertise USED-LIKE NEW & the fact the product was foreign. Very disappointing that the product was faulty, & then they are either mistaken or lying that the product works! And no car charger!*Also, not only was the phone DEFECTIVE, but it messed up the DATA on my current phone!! Because during the setup of the defected (black) phone, it asked me to "copy/transfer" my data from my old phone onto the new one via WiFi! I STARTED TO GO THROUGH THE PROCESS OF COPYING, BUT THEN IT SEEMED MESSED UP, SO WHEN IT ASKED ME TO CONFIRM, I CLICKED "CANCEL!" But, I noticed when I logged back onto MY OTHER CELLPHONE, (Motorola) like HALF MY TEXT MESSAGES HAVE DISAPPEARED and who knows what else!!! Also, due to the bug!!I think they're trying to "train me" to NOT have "good faith" when buying products online?? I'm not sure...Update, Feb 28, The partial refund has finally cleared my bank. Thank you!But, I'm still confused why "Jack" won't refund the full amount to me, when the phone was clearly defective!!**Update (3-19-23)-Amazon was able to refund the "restocking fee!" Thank you Amazon! This company is blatantly lying to swindle people! Which is not good business practice!