Top critical review
1.0 out of 5 starsMask is not good, purchase experience was much worse
Reviewed in the United States on December 27, 2023
Well, hello everyone, and thanks for reading my review. I know it's bad form to leave a bad review for an item just because some detail about the purchase process didn't go well, or it arrived damaged, or anything not related to the actual item itself (seriously, Amazon, why do you keep approving those reviews?). So I must apologize to Tempur-Pedic because they don't quite deserve the fallout from the shopping experience. I did not like this mask at all, and neither did my wife, but there are obviously people who think it's great. The design is asymmetrical and if you look at the photos the bottom portion that rests below your eyes is more bulbous than the top. That is also the part of your face where your sinuses reside, and after about 5 or 10 seconds of wearing the mask I felt an irritable pressure in the area, and after that it turned to pain and I had to take the thing off.
But as far as purchasing the thing goes, despite accepting returns for seemingly everything other item under the sun, for any reason, in any condition, somehow this mask is the only thing that is not actually returnable. But there's no obvious indication of that anywhere on the product listing page or within the description. In fact, there's a little item in little tiny text over to the right that says "Returns: Eligible for Refund or Replacement."
"Wait, hold on a second!" You might be saying. "You said you couldn't return it before!" That's right, I did. Because apparently I'm supposed to not only see that microscopic text, I'm supposed to know that it actually means the exact opposite of what it says. Because only when you hover over the text do you see the little info bubble that says its non-refundable unless it arrives damaged.
I'm sure it will work out after find the time to contact customer support and explain the situation and blah blah... well, I promise to be polite to the support representative who helps me, but I can't promise the same the next time I run into Jeffery Bezos, CEO and entrepreneur, born in 1964.
