Top critical review
2.0 out of 5 starsNothing but a joke box and the joke’s on you
Reviewed in the United States on December 19, 2023
Remember Will Ferrell testing Jack in the box toys for quality in the Elf movie? Well, this is exactly what you get with the exception of the handle and Jack inside, or maybe they are available as separate accessory to this unit for purchase. The front black panel is nothing but a sticky plastic cover on the wood that constantly wrinkles and comes off. The design is horrible, just a flimsy box with a heater inside which you could do it yourself at home with pieces of plywood scraps and a cheap heater to insert it but at one third of the price. The wheels on this unit, as some have indicated, are flimsy and don’t even try to drag it on carpet as they would break easily, you have to pick it up instead. The varnish, paint, on surface comes off easily so don’t even try to wipe it with a damp cloth if you intent to clean it.
And the real joke is the thermostat which has mind of its own. No matter what temp is set, it will only turn off and on whenever it pleases. Decreasing or increasing the temp will not stop or turn the heat on as it should and will gradually turn off or on at time later. While other thermostats give constant readings, the thermostat on this unit gives false room temp readings every time the Mode and V buttons are pressed. On multiple occasions I’ve tried to contact the customer service to discuss this matter with them. Their office location is in the small town of Burlingame in California and seems to have only one personnel, Marianna, who is perhaps the owner, customer service, tech support, etc. It’s a one man band business who tries very hard to convince you the unit is working properly with no issues. Even if someone has no technical knowledge about heating systems or thermostats, they would still know thermostats are designed to turn units off or on when a set temp is reached. I cannot even imagine how they are going to honor their 3 year warranty when the only thing they do is to convince you, you are at fault. The Eco, Low and High settings on this unit do NOTHING. The fan speed is constant and there’s no setting to change it. The amount of heat produced does not change no matter what heat setting you choose.
Many have reported this unit trips the fuse and this has happened to me several times even when there were no other devices attached to the same wall plug. If you want a heater that does nothing but blow hot air then this can be for you but again why would you spend over $100 for a unit when other brands ones can do the same at much lower cost. As for saving cost on electricity utilities, this unit has only one infrared heating element and to put this unit to test, I kept this unit running for only one hour daily set on 72 degrees to test the power consumption. My electricity provider sends weekly consumption reports by email and for a week of usage of only one hour daily the bill was increased by $35. That means if I use this device for a month only one hour a day I will end up paying $140 increase in electricity running on Eco setting??? Did someone say efficient?
Not sure about those who have been giving this unit 4 or 5 starts but if you want a heater with pretty lights blowing hot air, look elsewhere for other units and save yourself a bundle and who knows maybe even with better customer service.
I am in process of returning this joke box, now the decision is yours whether to choose a Dr with zero quality and many flaws to cure your cold symptoms during winter time.
