Amazon.com: Customer reviews: Silentnight Pocket Essentials 1000 Pocket Sprung Mattress | Medium

There are 0 reviews and 0 ratings from the United States

Amazon Customer

Good mattress.

Reviewed in the United Kingdom on July 27, 2023

Good mattress but delivery terrible. I didn't read reviews before buying or I wouldn't have bought it because of the complaints about delivery and I had the same problem.

4 people found this helpful

Absolute Novice

HARD TO RATE SOMETHING I NEVER RECEIVED

Reviewed in the United Kingdom on February 20, 2014

Verified Purchase

Hi All,
When Amazon get it wrong, boy do they get it wrong.
I bought this mattress as a spur of the moment thing. It was delivered a day later than promised and I discovered that it was completely the wrong one; different make and 'king size'. Using the returns facilty I was told to take it to the post office!! KING SIZE mattress on my back perhaps. Eventually I got feedback from Customer Services (based in India perhaps), full of apologies, stating they would arrnge collection and odered the correct one by Express Delivery. Monday morning a van turns up with one man on board. He took one look, shook his head and said "wasn't told it was a mattress" and drove off. Now consider that this is a a King Size mattress, which is in my loving room, plus I have 2 guests staying, coming from Cnada to attend a funeral; bit crowded. Another email to Customer Service, very sorry and would arrange another collection (note, no telephone number to call). I check My Order and find the new mattress is coming on Wednesday, so much for Express Delivery. Get a call from the couriers asking if they can deliver on Thursday! Please bear in mind that I have now taken 3 days off work to cover this matter and now need another. At this point I escalated the matter to "an Escalator"? He chased the matter through promising to call me on the Friday to see is the King Size had been collected and the correct item delivered. Now don't go away, I haven't finished yet. I called the courier and arranged for the delivery on Friday, at which point they said "we have a note to collect a large item at the same time", hooray. The same people to collect at deliver, good thinking? Thursday afternoon another call from the courier confirming they would be with me on Friday.
Friday morning, 10.45 the courier arrives stating "we have come to collect a large item", but where is my new mattress? No idea
they said and off they went. The Escalator calls me as promised with much satisfaction in his voice saying "all OK now"? I cancelled the order there and then.
I then received a call on Tuesday, remember Express Delivery, from Amazon telling me they had a mattress for delivery. Started to cry! No offer from Amazon for all the inconvenience and time I took off work.
10th March: advised by Amazon that they couldn't deliver my mattress and would arrange a refund. If only!

31 people found this helpful

lizzi clark

Good product-awkward delivery

Reviewed in the United Kingdom on March 14, 2015

Verified Purchase

The mattress as a product brilliant. The way delivery is arranged not so great.

I had an estimated time period which was between two dates covering 3-4 days. The problem is unlike other companies there was no allocation time or expected day.

It appears mathressman want you to sit in your house everyday all day and not be at work!

Clearly even asking a friend or relative to assist is fine but when you don't know a time slot or a specific day it becomes an issue for the person helping you.

In the end after a lot of back and forth and emails, I had it re-delivered to my neighbour who I knew be in and happy to do this for me- not ideal though.

While I understand that some businesses do not have the tracking infrastructure of some larger companies, it's a basic to have a time and date for delivering a product. Which I have fed back.

Normally I have things go to work.....getting a double matress home isn't easy on your own.

3 people found this helpful

PV

Great mattress

Reviewed in the United Kingdom on February 17, 2021

Verified Purchase

I have one of these mattresses already and it is so comfortable. I needed a new mattress for the spare room and I did not hesitate to buy another one. This mattress is very comfortable and is really good value for money.

My only complaint is not with the mattress but with the delivery. company Arrow. They do not deliver to your front door during Covid so I was left to get mattress in from outside myself. If you know a company use Arrow as the delivery company - check first what the arrangements are. The delivery men in my experience are not polite or helpful. Second time this has happened to me - will never buy from a company I know use Arrow to deliver.

Anthony Golden

Quick delivery and oh so comfy!

Reviewed in the United Kingdom on February 4, 2015

Verified Purchase

I was a little dubious about buying a mattress online, but knew what sort I wanted (pocket count, firmness rating etc) and decided to take the plunge, encouraged by the existing positive reviews. Delivery was very quick and the drivers even took it upstairs to my room, so excellent service there too. There are no handles on the side (I'm informed that most don't nowadays) so it's a little cumbersome to move, but then it's a mattress - how much moving is it going to need!?

The mattress itself is extremely comfortable. Any parent of a baby will understand the feeling of getting into bed after a long day (or an evening's interrupted sleep!) is very rewarding - and even more so with this mattress.

I've only had it a couple of weeks so can't comment on longevity - how well it retains its shape - but for now, it's easy for me to award it 5 stars.

7 people found this helpful

Dot C.

Look no further

Reviewed in the United Kingdom on October 1, 2018

Verified Purchase

I initially purchased this mattress for the spare bed when my daughter was coming for a 3 week visit. It was she who told me just 'HOW' comfortable it really was. After her departure, I swapped my (old OK mattress), for the new one. Wow, what a difference. The reason I didn't gave a 4 star status is because the mattress cannot be turned over unlike my previous one however, for comfort sake, it is a winner therefore a 5 star for that. It is soft, welcoming & luxurious whilst the many pockets give it the firm feel. I would highly recommend this mattress.

37 people found this helpful

Phoebe

True medium support

Reviewed in the United Kingdom on February 6, 2021

Verified Purchase

I waited a few months before reviewing this to ensure its an accurate review. This mattress is very good for the price. I am very happy. I had terrible back pain and sciatica prior to this and think it was caused partly by an old mattress. I have had no further issue since buying this mattress. It is not too firm but not too soft, I would say it is a true medium mattress. Very happy with the quality and was delivered quickly.

One person found this helpful

P. Bennett-todd

Silentnight Pocket Spring 1000

Reviewed in the United Kingdom on October 12, 2012

Verified Purchase

We looked around for ages to replace our mattress. We were on a tight budget and couldn't afford to make a mistake buying the wrong replacement mattress or one that was inferior or not suitable. After much deliberation we decided on this one, the Silentnight Pocket Spring 1000. We bought through Amazon and the mattress was delivered within 4 days, in fact it was delivered before the quoted date. The delivery men were very helpful and the packaging was more than adequate to keep the product safe. We are highly delighted with the mattress and have found it very comfortable. Although it said 'medium' it is in fact more 'medium-firm, which is perfect for our requirements. The mattress gives good support right to the edges and for the first time in ages we are enjoying a good nights sleep. The price was very competitive, beating all other sellers of the same product. The mattress is slightly less deep than how it looks in the picture and in fact measures approximately 8 1/2 inches (220mm) deep, which is the only gripe we have really. But all things considered this is a great choice of mattress for the price and we highly recommend it if you are on a budget.

156 people found this helpful

Amazonian

Comfortable and worth the long wait...

Reviewed in the United Kingdom on July 22, 2020

Verified Purchase

I have to say, this pocket sprung mattress is as comfortable as the postive reviews say it is. Its medium to firm but the cushioning layer just makes all the difference, I have been sleeping much better.
I had to wait 7 weeks and not the 2-3 weeks that Amazon suggest. But overall (less than one week in) I do recommend it 100% and especially if you have orthopaedic conditions. I have not been in any pain and I do not feel when my DH gets into or out of the bed. Definitely worth the wait!

N

Painful mattress, way too firm. Also came dirty TWICE

Reviewed in the United Kingdom on January 4, 2020

Verified Purchase

This mattress is not for side sleepers. It is too firm, extremely firm and will feel uncomfortable at the least and painful at the worst for side sleepers. You can feel the springs in the mattress, when touching the mattress and lying on it. I expected much more from Silinetnight, and because of the glowing reviews but they must all be from people that are not side sleepers or didn’t buy this mattress from Amazon. I wake up in pain often and I have never experienced this with a brand new mattress, it’s either this line or I just got a faulty mattress. Worst thing is that I returned this mattress for the same reason and ordered a replacement and I still got the same issue.

This mattress is also delivered by ArrowXL who are not competent to deliver mattresses. The packaging of the mattress came dirty and so did the mattress itself. Not hygienic at all, and I ordered a replacement of the mattress due to it being too hard and the second mattress also came dirty.

2 people found this helpful

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