Amazon.com: Customer reviews: Real Flame G8600E-W Silverton Electric Fireplace, Medium, White

Top positive review

Beautiful fireplace

Reviewed in the United States on June 14, 2023

Assembly wasn’t difficult until I came to the upper part. It has to slide down to fit, unfortunately it was only by accident I found that out. It can be assembled by one person, but inserting the firebox may take two. I had to drill pilot holes for the wood screws, but once that was done it was easy. The firebox is very heavy and you may want some one else to hold it up while the other person screws it into the frame. The flames are pretty realistic and it gives off a fair amount of heat. I purchased a “crackle” box to make the fireplace sounds. The mantle is true white, not off white. Once assembled, it’s a very sturdy piece. Overall, I believe this was a very good investment and the dancing flames, without the heat, are relaxing after a long day.

3 people found this helpful

Top critical review

Critical reviews›

Sarah

Terrible paint job. Can’t get seams tight. Looks cheap.

Reviewed in the United States on March 5, 2024

The paint job on this thing is terrible. It’s chipped in one area, and it has wide seams even after being screwed tightly together. For an electric fireplace that’s close to $1k, this isn’t cutting it. The paint on the top looks rough. So disappointing in this this thing.

One person found this helpful

102 total ratings, 63 with reviews

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From the United States

Cheryl H

Beautiful fireplace

Reviewed in the United States on June 14, 2023

Verified Purchase

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3 people found this helpful

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Ivers

Good product, Great Customer Service at Real Flame

Reviewed in the United States on June 17, 2019

Verified Purchase

When we bought our new house and it didn't have a fireplace, this was what we decided to go with so we wouldn't have to build a chimney or cut a hole somewhere for a stovepipe. We have had this fireplace for about a year, and we've loved what it adds to our home's atmosphere. The fire effect is comforting, and the heater gives off a gentle heat that does well to add a little extra coziness to our TV/family area. It is not an incredibly strong space heater, it adds well to what our central heat already does, and as the sole source of heat would probably work well in a bedroom or something of that size. It also doesn't look exactly like a 'real' fire, for those who are wanting a fully realistic effect, you'll have to buy a much more expensive model. What it does have is a comforting fire effect with a few brightness settings and a sort of ember effect where the logs brighten & dim. The remote makes it easy to turn on & off from the couch.

One of the things I was really impressed by, and the real reason I've given it 5 stars, was Real Flame's customer service. We had the fireplace just a little over a year when one night the glass front on the firebox shattered out of nowhere. The unit wasn't on at the time. I was very startled and disappointed, BUT I emailed their customer service explaining what had happened and asking for recommendations on how to fix it, they decided to send out a new firebox next day, even though we were just past warranty. This is a company that stands behind their product with efficient and effective customer service.

8 people found this helpful

Helpful

Amazon Customer

Perfect f

Reviewed in the United States on March 9, 2023

Verified Purchase

Easy to assemble, I'm 69 and only needed help inserting the firebox. Classic design, nice size. Heater warms large living room dining room and open kitchen in minutes. I like the flames, which are good quality and selection. Used it a lot this winter.

Helpful

Kat Kendra

Minor Maker's Flaw - Still amazing

Reviewed in the United States on March 11, 2024

Verified Purchase

I love my new fireplace. Only had one hiccup where the holes didn't line up.. and if I switched the piece around, it wouldn't line up at the top correctly. It was made wrong and so I have a random hole showing on the front. I cant easily plug it or like I was thinking just putting a decorative drawer knob on it. You can see in the pictures the hole above the fireplace. Other than that, the fireplace is perfect! Matches my living room perfectly and although the minor flaw, I still love it.

Helpful

Amazon Customer

Stately fire place for reasonable price

Reviewed in the United States on November 23, 2022

Verified Purchase

Item arrived in two boxes (1) the fire box, (2) the hearth. Plugged in the firebox and it worked great. Many heat, color and blower speed options exactly as advertised.
Pros:
Putting it together: every piece is numbered and includes arrows pointing up to help make assembly a breeze. Took about 45 mins to assemble, instructions were clear and easy to read.
The heat is perfect. We love that we can turn it up or down, or use all the color settings for ambiance and no heat.
The size is exactly what we wanted, fits perfectly on the intended wall.
Product is sturdy and came with no dents or scratches.
Cons:
One of the panels on the top doesn’t line up flush with the outer right pillar, leaving a small gap. It fits flush on the left side. We can live with this and plan to get some wood filler to even it out.

Overall: Very happy with our purchase.

3 people found this helpful

Helpful

Rob

So happy and relieved

Reviewed in the United States on November 6, 2023

Verified Purchase

It can be a little scary ordering something like an electric fireplace online. I was hoping that it would arrive and not be damaged. Then I was hoping that the directions were good to assemble and finally that the flame would look real. I don’t do a lot of reviews but wanted to say that this fireplace exceeded all expectations on every level. It was well-packed and not a scratch on anything. It was easy to assemble (1 1/2 hours) and the flame is great. I would highly recommend realflame. I spent an extra $50 (was a cheaper option) to get it shipped from stores123 as they had higher seller rating and better reviews than other options. I think that was a good call and we’ll worth it to get the product so we’ll packaged that there was no damage. I couldn’t be happier with the fireplace.

One person found this helpful

Helpful

Harris D.

Excellent customer service

Reviewed in the United States on April 23, 2014

Verified Purchase

I ordered this from Plum struck. It arrived about four days later, very quick.
The mantel and firebox were very well packaged, separately. There was only a little bit of damage to the wood, where one corner was a little bit dented. The wood was beautifully painted, slightly glossy.
The screws and brackets that are included are extremely greasy, for some reason, so grease coats your fingers during assembly, and will dirty the wood if you don't keep wiping them.
The flame effect was not as realistic as others I have seen, but it was not bad. It was silent, too. Also, the embers don't pulse like Dimplex ones do. The remote didn't work, so I assume it had no battery, thought I didn't open it to check.
I ended up returning the fireplace because it looked too small in the space I wanted it in. I was dreading the return process because together the two boxes weighed about 100 pounds. PlumStruck refunded all my money as soon as I told them I was returning the product, no restocking fee.
They charged me for return shipping since it was a "preference" return, but conveniently emailed me shipping labels ($48 deducted from my refund) and with one phone call I was able to schedule a FedEx pickup. I would definitely buy from PlumStruck again.

Helpful

KT Edmonson

Beautiful addition to our home!

Reviewed in the United States on April 25, 2023

Verified Purchase

I was apprehensive about purchasing such a big ticket item without seeing it first. But it was perfect! Looks great and works perfectly. Easy to assemble!

One person found this helpful

Helpful

Donna Gyorfy

Love it but came damaged. Company is sending a new mantle

Reviewed in the United States on January 7, 2024

Verified Purchase

The real fireplace caused black smoke on wall and chimney was not safe so this covered the existing and gives. It gives off lots of heat and looks beautiful

Helpful

Mike

More information to help make your decision on whether or not the Real Flame G8600E is right for your home.

Reviewed in the United States on February 10, 2016

Verified Purchase

So let me say this, for the price paid, this fireplace is a decent choice. The main issue is with the expectations surrounding what you actually experience while owning this fire place.

There is a wide range of option in this world, from $200 units up to $6000 dollar ones and you have to realize that this is a $500 dollar unit.

The mantle looks nice and well built when assembled, it certainly exceeds the price point expectations. It is easy to build and has a very nice finish to it.

The fire box itself underperforms. It does not look like a real fire, it is nice looking and grows on you over time but if you see an electric fireplace for $1000 you'll see that there is a stark contrast between the two. In addtion to that, the unit we recieved was very noisy and had a consistent and persistent "rhythmic buzzing" sound while it was on. Not a huge deal if you know that going in; but maddening if you don't. Last of all, this fire box doesn't put out much heat at all, so it is more of a show piece than anything.

Ultimately, we ended up returning this fire place in favor of a model that had more features, had a review like this existed a few weeks ago, we might have kept the unit knowing these details or might have avoided buying it all together.

Hopefully, this review gives you more information to make the choice that is right for your house!

114 people found this helpful

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Real Flame G8600E-W Silverton Electric Fireplace, Medium, White

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