Top critical review
1.0 out of 5 starsLasted Less Than Six Months (Updated as of May 30, 2016. It got even worse.)
Reviewed in the United States on December 29, 2015
*Update*
Although my issue with the belt was resolved by the manufacturer, I can't give this another star. On May 30, 2016, I discovered the weld at the front of the frame had cracked entirely. I've had this thing for less than a year, and I expect it to be covered by the warranty. However, if I had to do it all over, I would have spent a little bit more to save myself the headache. Pictures of the cracked weld are attached.
To Sunny's credit, they shipped a replacement immediately. It arrived today (June 7). However, they sent an exercise bicycle, NOT a replacement elliptical. I'm still trying to wrap my head around this. I contacted the company, and I'm waiting for a response.
I purchased this machine on July 8, 2015, and it was delivered on July 10. I decided to wait to write a review, and I'm glad I did.
Initially, this machine got high marks for ease of assembly. The manual breaks it down to five steps, and the hardware is bagged and labeled according to which step it is needed for. It could conceivably be built by one person, but having a second pair of hands is best. Initially, this machine also was great, and nearly silent during use. Initially.
I used this machine for 40 minutes, 3-6 days a week, with the resistance set at 5 (with 8 being the highest setting).
As the weeks and months passed, the machine started to squeak and groan. Tightening the (apparently easily loosened) bolts all over the machine seemed to lessen, but not eliminate, the noise.
On multiple occasions, after completing my workout, I found pieces of thin, black, metallic washers. Based on where they were in relation to the machine, I believe they came from the joints where the pedal bars meet the handle bars and/or the bars that come from the pink case.
Finally, on December 27, less than six months after purchasing the machine, the belt either slipped or broke, rendering the machine useless.
After contacting the manufacturer to make a warranty claim, I was informed that the belt is no longer under warranty, as that warranty only lasts 90 days. The one-year manufacturer warranty only applies to the frame and welds. If the belt turns out to be broken, I will have to purchase and install the replacement if I want to keep using this machine.
If you want an elliptical that you can use regularly, for more than six months, keep looking.
**Update**
We opened the case to find that the belt did not break, but has been frayed/shredded to the point that it will not stay on the track after being put back in place. I am waiting for a response from the manufacturer regarding who pays to replace the belt, since I cannot believe this kind of damage is the result of using a normally functioning elliptical.
