Top critical review
1.0 out of 5 starsNot Induction Compatible and Made in China
Reviewed in the United States on April 30, 2015
First of all, we own six All Clad products besides the kettle. They are well made and are the reason we chose their kettle.
The first kettle we received was defective. The whistle top did not seat correctly and the filler cover quickly became loose because the tabs used to keep it tight are simply cut out of the top and compress easily. We returned it and received a second one.
The second one did not heat water nearly as quickly as one of our open pans; almost twice as long. We found that the bottom, heating portion was concave. Thus, not all of the bottom makes contact with our induction stove top. We called All Clad. They assured us they would replace it and check the bottom to ensure the bottom was flat. When we received the replacement, the box had not been opened and I could tell it had not been checked. The bottom again was concave.
We immediately called All Clad twice before we got the truth. The bottom is intentionally concave because it changes shape when it heats; if initially flat, it will become convex when heated. Supposedly, once the bottom heats, it then becomes flat; this is NOT our experience with induction. Plus, why would this be the case when their pans are truly flat? The reason, I believe, is the kettle bottom is too thin, they have skimped on the design to save money. Their bottom design contradicts their advertisement which states under Product Features: "Wide, flat bottom for stability and faster heating" and " induction compatible." Both of their statements are untrue.
Their ad also says " All-Clad cookware is still handcrafted in Canonsburg, Pennsylvania, with American-made steel--the same way it was four decades ago." The box which contains the product clearly states it is made in China. Another statement that appears untrue in their description.
After 3 kettles and multiple phone calls to finally getting the truth, All Clad offered to give us an in-house $100 credit. Though the credit appears reasonable, because we already have the pans we need, we will have to find a creative solution to use the credit. We are not happy customers.
