Amazon.com: Customer reviews: Keurig K155 Office Pro Single Cup Commercial K-Cup Pod Coffee Maker, Silver

Best single-serve coffee brewer on the market

Reviewed in the United States on December 17, 2017

Pattern Name: coffee makerVerified Purchase

I had been a Tassimo user since 2005. My first machine lasted 7 years, and I loved the coffee. After the first machine died (it just stopped turning on), I immediately purchased another.

Over the years, it's become increasingly harder to get pods for the Tassimo, especially the Extra Bold line. I didn't want to be limited to only getting refills on Amazon, and also being limited to a very small variety of brands and flavors. I decided it was time for a change.

Like many, I was initially unimpressed with Keurig. The machines seemed cheap, and many reviews have said that they only last for a year with daily use. I always found the Green Mountain brand pods to be exceptionally bitter, and the machines never produced really hot water (if you add cream/milk it will be luke-warm). Perhaps my views are jaded from bad experiences in the past, but I knew I wanted to get a commercial quality brewer and that's how I found the K155.

Fast forward to today. I've been using the K155 for two weeks now and absolutely love it. It's heavy and seems to be built to take abuse. It holds 90oz of water, which reduces the frequency of refilling. There's about a 3 minute warm-up time in the mornings, but subsequent cups will be much faster.

Using the machine is dead simple - just put in a pod, select your cup size, and hit brew. If you just want hot water, you can press brew without a pod inserted and the machine will dispense it.

As for the coffee, it's been very good! Keurig includes a 12-pod variety pack with the brewer, and I've also purchased some more at the supermarket. I love the McDonalds McCafe French Roast - it's an incredibly smooth dark roast that is delicious with cream. My girlfriend loves the Donut Shop, which is a medium roast akin to Dunkin Donuts. For flavored coffee, the Cinnabon Cinnamon Roll is surprisingly good. For decafe, I've only tried Donut Shop so far, which I was also pleasantly surprised by.

I'm not a huge fan of the design. It's very "industrial" looking. While it has a large color LCD, it displays random pictures of coffee beans while brewing. I would have preferred a status bar like my second Tassimo had. But I can get past these minor gripes due to the fact that it makes good, hot coffee with a humongous assortment of varieties.

I definitely recommend the K155 if you take your morning caffeination ritual seriously.

22 people found this helpful

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Robin B

LOVE

Reviewed in the United States on February 24, 2024

Pattern Name: coffee makerVerified Purchase

Oh my! The best coffee maker I have ever owned or used! Sturdy and works PERFECTLY. I got this for my home because I wanted one that would last forever, basically. So glad I did! :-)

2 people found this helpful

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Just Jim

The best k-cup brewer

Reviewed in the United States on January 12, 2021

Pattern Name: coffee makerVerified Purchase

Don't turn up your nose at the Keurig brewer. It can make decent coffee quickly and you can use your own ground coffee if you want to reduce waste. This brewer looks large but it really is not much bigger than the lesser Keurigs. It is a heavy machine, about 18 pounds. It's mass may be why it is so much quieter than any other Keurig brewer I have tried. The construction is a level above the residential models. The brew chamber operates smoothly and there is an extra pressure plate in the brew head that stabilizes the pod while being clamped. What I enjoy about this machine is its simplicity. I don't have to puzzle over an array of push buttons, most of which I don't care about but require my attention for every brew. Many complain about the lack of 12 oz size which I don't lament at all. That's the size you would select if you want a weak and bitter cup of coffee. There just is not enough coffee in a k-cup to make a decent 12 oz cuppa Joe. I use 8oz exclusively and since that is always the default size all I have to do is press "Brew" after I close the lid. From start of drip to last burst of air it takes about 50 seconds to extract a cup. This speed should ensure a poor cup of coffee but, surpisingly, in the Keurig system it works. Perhaps the slight pressurization of the hot water makes up for the short brew time, I don't really know. I do know the quality pods I use taste great. My favorite brand so far is Peet's. If you use the cheapest, most stale bargain pods you can find you will make awful coffee. I often use the 4oz size without a pod to preheat a cup and to get the brew compartment warmed up and cleaned. In fact, I use the 4oz rinse a lot because a clean machine is important to good coffee. This extra fussiness is not required but I am, by nature, a fussy person. I had tried the Keurig K-1500 and it has no 4oz size among other failings. (I found it to be very noisy and slow to heat. It also can't brew a second cup quickly, it has to heat up again.) I thought the K-1500 would be a cheaper and newer alternative to the older K-155 but it is miles away. Excellent aspects of the K-155 is that you can adjust the temperature within a 10 degree range. My test with an accurate thermometer shows the settings to be accurate. This amazes me because I see many review videos of other Kurig brewers where the temperature never even gets to 180. Keurig nailed the temp adjustment on this machine. I like that I can set the on and off times for the machine. It is ready for me in the morning and it obediently goes off at night. I drink coffee or want hot water all day so I don't use the 2-hour auto off function. I have two complaints. The first is that there is no backup for the time setting. If you momentarily use power the clock shuts down and so does the on/off setting and the auto off if you are using that one. How hard could it have been to include a button cell battery and a simple circuit to keep the clock alive? Very disappointing and annoying. My only other annoyance is the silly display. The little movie is repetitive and conveys information nobody was asking for. Why can't we choose to shut that down or suppress it. Both of these gripes are petty and not of much consequence. This brewer will give you your money's worth in decent quality hot coffee. My previous brewers have had fairly short lives and I am hoping this one will last.
Oh, on a side note let me talk about using your own coffee. Keurig's left and right hands apparent do not communicate with each other. Keurig says you can't use a "my k-cup" in this brewer and that they don't sell one. That is only partially true. Keurig used to make a gray-colored my k-cup with a screw top. That has disappeared years ago and I can attest that it does not fit and that you really can't find them to buy anymore unless you go to the used market. So what does work. Amazingly the newer models works. These are the black ones with the big dot on the lid and the single hole in the middle. Just pop out the pod adapter and drop this in after being sure to remove the extra 2.0 device attached to the bottom. I'll attach a photo of the one I use. Keurig has just discontinued this item and replaced it with a 5-hole top version. This one also works with K-155 but Keurig does not seem to know that. There is a valve mechanism in the lid that closes off the 4 extra holes. Be aware that you must remove the pod receptacle in the head to drop a my-kcup. I see so many complaints from folks saying these don't fit and they include photos of it sitting atop the pod adapter. So, yeah, it won't fit if you can't read instructions. Thank you!

52 people found this helpful

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dc

This makes a perfect cup of "warm" coffee for me (see added paragraph)

Reviewed in the United States on December 31, 2021

Pattern Name: coffee makerVerified Purchase

This makes a perfect cup of coffee for me in a short period of time. I grind my own beans (to my own settings from a hopper in a Breville grinder) into a reusable pod which is not special in any way. I put the pod in the coffeemaker and that's it. (I've never really found a perfect cup of coffee from any of the many Keurig K-cups I've tried.) I also have used the cups, paper filters and lids sold by Amazon, but using the reusable pods just seemed easier to me. This is my second K155 type coffee maker and while the first one lasted about 7 years, I didn't feel a need to change coffeemakers. I was hoping this would use the same pods without restriction, and it does! (that was my biggest concern) My first coffeemaker died by starting to make a grinding noise when brewing and eventually the electronics failed and would not allow me to pick a cup size other than 10 oz, and it didn't even work at that setting, spewing about an ounce of water. I felt it died too soon, but $25 a year average for the coffee maker is okay for me; I really liked it and couldn't see me going back to anything else.
NEW: After using for a short time I noticed that the coffee was not hot like my previous Kuerig 150 coffee maker, so I pumped up the brew temp to 198 degrees (highest it will go). Measured the results with a calibrated liquid thermometer and found that it was only 181 degrees, 17 degrees lower than requested. Thats why it initially seemed luke warm to me. Now I put the brewed cup into the microwave for 20 seconds to heat it up. I will have to give it 3 stars, not 5.

4 people found this helpful

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Katie R.

Loved this coffee machine, but it died 2 years to the day!

Reviewed in the United States on October 11, 2023

Pattern Name: coffee makerVerified Purchase

I purchased the Keurig K155 Coffee Machine in October 2021 for our small office. It is only used by 1 person (my boss) in our office for 2 cups of coffee a day. The machine is easy to use, easy to clean and never had an issue. 2 years later to the day, I came into the office and noticed the lights on the display were no longer lit. It was plugged in, but not getting power. I had purchased the Asurion 4-Year Protection Plan for $44.99 in 2021, which I am glad I did. Working with Asurion was the most seamless process I have had. I called the 1-800 number and they submitted a claim and I received a UPS label within minutes of my call to mail the Keurig back. I had kept the original shipping box, interior product box and styrofoam so it worked out well. I mailed the Keurig out 3 days ago and just received a voicemail and also a text from Asurion that they were unable to fix the Keurig and they will be sending a refund of the $249.99 that we had originally paid in 2021. Not sure what Keurig model to get now. We may just purchase the same K155 Keurig model (now $294.99) and also the Asurion 4-Year Protection Plan again. So, I am a bit disappointed it conked out on us, but it was good while it lasted.

12 people found this helpful

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J. Naeve

UPDATED: Great product, cleaning guidance for great tasting coffee...

Reviewed in the United States on September 5, 2016

Pattern Name: coffee makerVerified Purchase

UPDATE: April 2020 — After nearly 4 years of heavy daily use, this coffee maker is still going strong. We’ve cleaned it several times and have had no issues or problems with it. I would have liked to have the direct feed water line attachment for convenience but other than that, no complaints at all! Well done Keurig!!

=================

Sept 2016: I was a little skeptical at first because our previous Keurig 2.0 only lasted about 13 months (of course just after the warranty expired) but I am usually a proponent of buying "commercial" grade products for their durability - the adage of "Go big or go home" has merit! So we're still in the honeymoon stage with this brewer at just under a week but, I find it to be much a better made product than the previous Keurig we had and it also seems to brew a little quicker too. I thought I'd address a key point that some others had complained about: [TASTE]

Whenever I buy a product that use for drinking, eating, etc., I always wash it first, I'm sure nearly everyone does that. After reading that some people had a bad plastic taste in their coffee and couldn't get rid of it, I went into this with my eyes open.

Upon opening it and washing it the first time, I too smelled a strong plastic smell and having some experience with sanitation methods, these are the steps I took to eliminate this taste issue. Be prepared, it takes some time but in the end its worth it.

Step 1: Fill the reservoir full of hot water leaving room to add about 3 cups of "other" liquids
Step 2: Finish filling the reservoir by adding 1/2 cup of regular bleach, [unscented!] and 2-1/2 cups of distilled white vinegar.
Step 3: Let soak until water cools off
Step 4: Wash the reservoir with dish soap, I prefer to use the regular Dawn soap but I suppose any will do.
Step 5: Fill the reservoir 3/4 way with filtered or bottled water and add 2 cups of distilled white vinegar.
Step 6: Without putting a pod into the brewer, run just the vinegar water through the system until it signals you the reservoir is empty.
Step 7: Begin filling the reservoir with more filtered or bottled water and repeat step 6.
Step 8: Repeat steps 6 & 7 above until you can no longer smell the vinegar in the hot water in the cup.

By this time, you should have a cup of hot water that has no vinegar smell and absolutely no plastic smell.
I discovered that it took about 20-25 cups to process mine, I wasn't actually counting but figured based on how much water I poured through it.

Now I'm looking forward to great coffee - as is always the first step to any good cup of coffee, the water, be sure to use filtered or bottled water as straight tap water has a lot of calcium and other things that can make coffee taste bad.

Enjoy! Hope this helps others with their new machine!!

71 people found this helpful

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Chase

☹️ Super disappointed in my purchase

Reviewed in the United States on December 19, 2023

Pattern Name: coffee makerVerified Purchase

I purchased this Keurig 155 for my home only four months ago and it completely died. For the price I thought this would be a great quality coffee maker for our home that would last awhile….especially when our home averages only about 5-6 cups of coffee daily. I originally had a Keurig K-Cafe Special Edition Coffee maker that we’ve had for ages and works like a champ. The only reason I wanted the Keurig K155 was because of the extra water reservoir capacity. (😖 I should have just continued with my older Keurig and accepted a few extra trips to keep the water reservoir full) The issues started within a week of using the new Keurig K155. First it was the constant “water flow interrupted” warning that “sometimes” would resolve itself if I lifted the water reservoir then reset it back down. This might result in me being able to grab one cup of coffee only to have the water flow interruption warning come up again. I tried descaling it hoping that might help just in case I was sent a refurbished K155 without my knowledge. The descaling didn’t help at all and I just continued to lift the water reservoir up multiple times a week just to remove the warning prompt. Eventually my Keurig K155 died without a warning prompt and the pump just wouldn’t activate. I scoured the internet looking for “solutions” and tried several troubleshooting tips only to result with failure. I was beyond disappointed because this model of Keurig is certainly not cheap. Because it was barely 4 months old I contacted Keurig warranty department to make a claim under the 1 year manufacturers warranty. I had to do several troubleshooting tips over the phone but everything just failed. Keurig did indeed send me a replacement about a week later while I plugged in my older Keurig Special Edition coffee maker waiting for my replacement to arrive. When my replacement Keurig K155 arrived I unboxed it and plugged it in just to see if it would turn on. I saw in the fine print of the warranty information that I could be sent a refurbished K155 so I inspected it closely to see if I could find evidence that I received a refurbished one. It didn’t appear scratched or looked used as far as I could tell. 🤷🏻‍♀️
With all that said I wish Keurig would have replaced my broken K155 with a new Keurig Special Edition instead. Although it would have come as a loss as far as price I would have been happier with that decision. The K155 was nothing but trouble for me from almost day one. So much so that when my replacement K155 came (after I made sure it worked) I put it back in the box and stored it in my closet. I have zero interest in even using it as my everyday coffee maker. I’ll stick to my Keurig Special Edition and continue to be happy with its longevity and dependability. My only advice is to think long and hard before considering purchasing this K155…it’s expensive, it’s a headache and very unreliable.

12 people found this helpful

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david jekins

TAKES 1 MINUTE TO HEAT TANK OFTER AUTO SHUT OFF

Reviewed in the United States on April 17, 2024

Pattern Name: coffee makerVerified Purchase

VERY HOT WATER ! EASY TO CONNECT TO WATER LINE. VERY SIMPLE TO USE

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Lesley M Johnson

Keurig Commercial Coffee Maker

Reviewed in the United States on March 23, 2024

Pattern Name: coffee makerVerified Purchase

I was so happy when I first used this coffee maker. I purchased it for my own kitchen. I know it says for commercial use and it was a little bit bigger than the one I returned (Cuisinart). My Keurig was so much quieter than the other and that was enough for me to know that I made the right decision, right then and there. It heats up so much faster, and did I say it was quieter. Hardly makes any noise. I know that It was more money but it was so worth it when it is something you use all the time. This will not disappoint you in any way. Looks great in my kitchen. Give it a try. Amazon is great. I have been a member of Prime for over ten years and they have the best customer service. Enjoy.

One person found this helpful

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Drewski

update... Fine maker, read if you have weak coffee

Reviewed in the United States on March 2, 2024

Pattern Name: coffee makerVerified Purchase

This is a nice machine, heavy duty, and does everything quickly and seems very "heavy duty" ...

When I first used it, the coffee was WEEEEAK. I tried different Google remedies, but nothing really worked. Smaller sized ounce brews helped SLIGHTLY, but I don't want a four ounce cup.

Two solutions that worked for me...

1. Just run a dozen cups or so. I have it set at 8 ounce cups, and they strengthened with each cup.

2. This is a biggie... you CAN adjust the water temp. Only about an eight degree spread, but at the hottest temp, the coffee is better and more thoroughly brewed.

To do this, turn off the unit, then while holding your finger on the touch screen, click the power (on the back left top) back on. This will open the settings screen. Notch up the temp to the highest available, it'll be from 4 - 8 higher.

Ever since this time, we've had perfect coffee. 🙂👍

5 people found this helpful

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