Amazon.com: Customer reviews: Wacom Intuos Pro Pen and Touch Large Tablet (PTH851) OLD MODEL

Reviewed in the United States on June 24, 2017

As background, I am in my 3rd year of art school and have only had Wacom tablets. I originally had a Wacom Bamboo fun, a small little thing and after having it for about 7 years I decided I needed an upgrade. I did days of research and in the end, I came up to this guy. When I finally got it, the first thing I said was "Wow. This is big ... oh my god, this is big." and I thought I might have made a mistake. The first thing I noticed how fast it was and the second was how much I love the express keys.

After having it for 6th months I loved it, hell I was tempted to get another one in a different size. Then the charging/connecting port broke. I freaked out and tried everything. Turns out this happens a lot with the Intuos Pro. Luckily it was still under warranty. I sent it back and a day after it arrived I got a message they were sending something back. I assumed the worse (which was that they were sending it back, not fixed) and was ready to write an angry email to customer support. They overnight shipped it and when it arrived I realized the box looked different than the UPS one I shipped it in. Turns out, they send me a whole new tablet, overnight shipping, in just a day. That is some amazing service.

I suggest buying this tablet, however, be prepared to lug it around or have it be your home one because, god, it's big. It's amazing though. Also if you have a problem with the port, at least try to connect Wacom even if it isn't under warranty. If it doesn't work out, look up "Intuos Pro charging without cable" on google and hopefully that will help.

In the end, though, I have to give it 5 stars. It's fast, responsive, and came with good customer service.

6 people found this helpful

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steve o

Its BIG !

Reviewed in the United States on April 2, 2016

Verified Purchase

Its a monster ! however if you are using a 4K display, or better yet 2 4K displays being able to move the mouse from one monitor to the other in a single drag ( in mouse mode ) is great. tablet mode will make you crazy for all the arm swinging that will take, but mouse mode is great.

touch also works fine and you can set a button to toggle it on/off so you aren't doing things unexpectedly.

scroll wheel also works really well.
wireless mode is probably a bit silly on this as it will only work for a few hours before killing the battery. if thats all you need it for, it might be ok, otherwise I just leave it plugged in on USB all the time. My only minor gripe is that its so wide that I pushed my keyboard several inches to the left so that when I hit the command / shift / opt keys or other keyboard operations I'm not hitting the tablet buttons. Yes you can set the tablet buttons to do the same but I'm usually doing something like save or export where its a 2 or 3 key combo, not just mod key operation

overall I love it... except the price. however when you consider it will last your next couple of computers, or be used on several machines its not so bad. I also got it on sale price which made it a lot easier to buy.

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Zhao Yun

One sweet drawing pad! Some practice required!

Reviewed in the United States on November 16, 2018

Verified Purchase

I bought this for my Fianfe for Christmas. She wanted it and is really into art. However, she is also a big procrastinator, so I have to give this review based on my setup and testing I did for her.
This is HUGE and probably the largest model they make. There is plenty of drawing space. I tested it with Photoshop and for the most part, it's pretty easy to use. You will likely need to customize one of the hot keys to undo your changes until you get used to drawing with it. There is a bit of a learning curve as it's not exactly like holding a pencil and drawing on paper, but it doesn't take long to become proficient. There are plenty of tips and tutorials on YouTube if needed. While this model is not cheap, you certainly won't find a better product, especially a wireless one. One of the coolest things is being able to hook your computer up to the TV and draw from the couch. Very cool! If my fiance wasnt so lazy, I'm sure she would agree.

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Billy W.

An illustrators best friend UPDATED: Feb 2017 Switched to iPad Pro because of terrible driver support. Bye Wacom!

Reviewed in the United States on December 27, 2015

Verified Purchase

There are a lot of reviews already for this drawing tablet. I don't think there's anything more I can add. But I'll just say that I absolutely love it. This is my first digital drawing tablet and I couldn't be happier about buying it. Solidly built, intuitive interface, huge drawing surface, customizable buttons within easy reach.

UPDATE: January 2017

I still love this tablet. Its an absolute must have in any digital artists toolbox. But I had to take a star away because of the increasingly buggy driver software made by Wacom for their tablets. The driver has never been flawless. I've had to get used to some workarounds in some way or another for every new driver update. But when Apple released their newest OS update in December 2016, the Wacom driver absolutely melted down. The tablet became totally unusable, not even registering pen movement. Wacom has released yet another driver update and there is no change on my Mac. I uninstalled the latest driver (6.3.20-4) and installed an older version (6.3.18-4). This has allowed me to use the tablet again, but the driver is still very buggy. Some of my hotkeys work, some don't. Some only work after I click the shift key for some reason. But at least I can use it again. Wacom has a long history of writing bad driver software. It's such a shame because the tablet itself is wonderful. I don't know if it's even possible, but I really wish a third party would step in and make an alternative driver.

UPDATE: February 2017

Absolutely fed up with the buggy, barely usable drivers for this tablet. So I bit the bullet and bought an iPad Pro, Apple Pen, and Astropad app. This combo absolutely shreds any other normal drawing tablet. I don't know how it would compare versus the Cintiq, but this is a huge game changer for me. Being able to look and draw directly on the same screen has really improved the speed and quality of my work. Plus I get to watch tv shows on the iPad afterward. Yeah, it's a pricey deal, but so worth it. Again, this Wacom tablet is solid, when the driver actually works. But Wacom has proven to me they can't support the device properly, so I found a better, more dependable option. Bye Wacom!

6 people found this helpful

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Samuel Reed

Not Made for Mac as Advertised

Reviewed in the United States on November 20, 2017

Verified Purchase

When I got my newest iMac with a massive 27-inch 5K screen, I was practically giddy about getting to draw on it. I decided it was finally time to put my old Medium Intuos 3 to bed (or, rather, to donate it to a pal whose art was their only means of income and whose tablet had broken... and my old Intuos 3 is still serving them reliably today!!) and 'upgrade' to this new, bigger Wacom Intuos Pro tablet. What a mistake.

While my Intuos 3 was the most reliable device on the planet and lasted me for over 10 years (and is still working for someone else) and was absolutely worth every penny, this tablet has been a premium-priced struggle with drivers, rapidly wearing nibs, annoying button and touch placements, and the occasional total communication loss forcing me to stop my workflow and give it the ol' unplug-replug fix. But mostly the drivers. There have been long periods of time where my tablet has been on an old driver I'd archived as "last working version" - at one point staying on that driver for 8 months because each never version caused ~new and exciting glitches~ that would often change the Intuos Pro's status from "functional with occasional annoying glitches" to "completely unusable for drawing". Mercifully, newer Mac drivers have been -largely- more stable, though they still feature glitches (the current version still has an issue with the express keys, for example, and they recommend just using the keyboard instead) and I still save the last working driver's download in a separate file just in case I need to wipe it all to downgrade again with any given update. And, of course, any attempts to talk to customer service about it have differed the issue as either being a problem with my drawing apps (at which point they say that the developers need to make a workaround for how their driver broke everything) or Apple (at which point, they claim they do everything they can to fix it, though that aforementioned express keys issue has existed since I got the blasted thing). If you're not going to make it really work with a given operating system, don't claim that it does! The whole reason I paid Wacom prices is to avoid these sorts of headaches - all I really learned was to avoid paying Wacom instead.

I can't really attest to how this tablet work with Windows, since the worst of my troubles have been software based instead of hardware based. When it works, it largely works fine. But even in terms of hardware, you can get comparable tablets much cheaper elsewhere; if you think paying the Wacom price will be worth it if it comes with fewer headaches, well, you can see how well that worked out for me.

One person found this helpful

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Fernando Mendoza

Awesome tablet!

Reviewed in the United States on March 7, 2014

Verified Purchase

This tablet is awesome! I definitely recommend it for artists. I bought the large which I feel might be a bit to big for me. I feel like my hand has to travel a farther distance when moving the cursor across the screen. Maybe a medium would be better, although you can also make the active pen area on the tablet smaller if you want. Everything works quite well and you can change the key functions to suit your needs. I also recommend buying a SmudgeGuard to help your hand glide across the tablet surface easier, especially if you have sweaty hands. And if you're an artist and cant afford an art program to go with the tablet, then simply get GIMP or Krita which are quite good. The tablet is pretty light for its size and its pretty accurate. Save money and get a Wacom Intuos Pro! Get a medium at least! :D

3 people found this helpful

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alexx

First shipment was a used product

Reviewed in the United States on March 31, 2014

Verified Purchase

When my Wacom Large tablet finally arrived, i opened it and was disgusted by the condition it was in. It had multiple dried stains on the tablet surface, including a very noticable white milky stain. The tablet and Pen was covered all over in lint and dust. I was pretty shocked that an item in this condition and price range can be delivered to a customer as "new".

I immediately contact amazon, and they quickly shipped me a replacement the next day. The new one arrived and when i opened it, it was like night and day compared to the used one. This one actually had a description label on the box, the tablet was actually wrapped in a clear plastic cover(the old one didn't even have the plastic cover), and there were ZERO lint or dust on it. This experience did left a shaky confidence i have with amazon concerning ordering items labeled as "New".

When it came to the product itself, absolutely loved it and have no major complaints about it. I do notice quite a few negative reviews concerning the loose usb port connector. I dont know what the big deal is, yes its slightly wiggly, but it has no effect on the performance or connection of the tablet at all. If you leave the tablet on your desk and dont toss it around, its not a problem, And besides why would you want to toss it around? After playing around with the "wiggly" usb port connector, It dawned on me that there could be a few reasons why it might have been designed on purpose.

So for people who are concern about the "loose" USB port connector reviews (which I was initially worried). Its not a big deal and it DOES NOT effect the connection or performance of the tablet at all. Just make sure yours arrived in brand new. Hint: if your pen is fully covered in lint or dust, its not new. Because once you remove the pen from the box, lint and dust will start accumulating on the pen within a few days.

10 people found this helpful

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DanB

It's HUGE!!!

Reviewed in the United States on October 7, 2013

Verified Purchase

I am taking online classes for my Bachelor's in Advertising. I bought this tablet to help me with my graphic design classes. Using a mouse for work AND classes was giving me carpal tunnel, so having a different way to draw is helpful. So, being a large guy, I bought the largest tablet I could find. I'm happy with the performance. It works well and the pen is a relief on my carpal tunnel. I'm still getting used to it, but I'm finding that configuring the quick keys is easy. I was able to find videos on YouTube.com to help me do that. Now, I just need to figure out what would be my personal preferences and then configure them that way, but at least I know how to do it. Now I need to work on the pen pressure when I draw. It's very sensitive and I'm a bit of a brute, but I think a little more experience and we'll get along just fine. The wireless option is also a really nice feature. I have four USB ports on my laptop, but just don't want the cables strung out all over.

My only concern is the size. I know that I bought it because it was big. However, I didn't realize that I would have issues finding a backpack to carry it. There's a carry sleeve offered by Wacom that fits the tablet just fine. However, I was looking for a backpack to carry it and my laptop and accessories. I don't want to have a backpack AND a carry case in my hands. I'd prefer a backpack large enough to carry it all. I bought a Swiss Gear for it, but the tablet sticks out of the top by a good four inches which looks ridiculous and also does not protect it. It's way too expensive to not protect. I would leave it at home and use it there only, however, I do a lot of homework at work so I need to be able to transport it safely. I'm trying another backpack that is larger, an OGIO, and it should work better. I'm crossing my fingers on that one.

I would just recommend that any buyer make sure that you get a carry case large enough to protect it and most of them are just too small. Other than the ability to transport it safely, this is a really nice tool to have and I'm going to enjoy it even more over the years.

I would suggest that Wacom make a backpack available that would be able to transport this tablet safely. I would also recommend a large sized pocket for the laptop(mine is a 17 inch HP Elitebook) that uses it as well as a third compartment for a USB monitor. It's really helpful having an extra monitor attached to my laptop when I work. It would be even nicer if I could transport all three devices with their accessories in a backpack that protects them all adequately.

Hope this was helpful.

8 people found this helpful

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Angela A Stanton, PhD

Save your money! Get Cintiq instead

Reviewed in the United States on September 19, 2014

Verified Purchase

I initially had written a great 5* review. Then about a year after I purchased it and was told by tech support that resurfacing was going to be needed every so often, I understood and purchased. Now a year later resurface time arrived and I contacted tech support. It used to be in North America, service used to be no problem--I had just about every Intuos tablet from the start. Sometimes between the time of my purchase and the year that passed they outsourced all tech support to the Philippines. When I wanted to send my tablet back for "resurfacing" as I was told I will need to, tech support in the Philippines had absolutely no clue what I was talking about.

Thus the contract was broken the 1st time: I bought it with the premise that resurfacing is available.
Then they agreed that I can send it back for refinishing with the caveat that I get my own board back refinished (there was nothing wrong with it otherwise) or I get a new one and not a refurb of someone else's or I get a refund. What did I get?

I received a much older (based on serial number) refurb that even has a damage on it (not on the drawing area but where you rest your hands). This was unacceptable to me to receive an old junk in return for my perfectly fine only surface worn tablet! I have been in discussion with them for over a month now about this tablet and today I finally said I had enough and filed a complaint at the BBB. This is NOT an American way of running a business especially when the product is so volatile to damage that within a year it is useless. No wonder the price dropped by 25%! And no wonder the competition is getting stronger every day.

So good bye Wacom and hello competition! And with BBB's help I hope to get my money back.

So in summary: if you want a drawing/painting tablet, purchase a "tablet" not a board. Wacom realized that the tablet they used to have (Intuos 4) that had a protective texture sheet on it wore the nibs off and a tablet could last a lifetime. I had the Intuos 4 and now I am hitting my head in the wall that I sold it. I thought the Pro was an "upgrade" not realizing that now it is not the nib that is disposable but the tablet.

I think a disposable for this price is a joke... so if you wish to dispose of your money, give it to the poor... Otherwise purchase a product that will actually hold up for an expected amount of time and where the tech support is not outsourced! I am very angry and disappointed at the same time. I wish to save you pain--purchase something else!

Amendment:

After several tries of the tech support over seas who barely speak English and having been sent refurbs to replace my perfectly fine board that simply needed resurfacing, I finally ended up talking to a person on the American Continent! Hey, that is worth 3 stars.. so I increased it to 3. Also, this person was extremely kind and helpful and personally made sure that I this time get a brand new tablet as replacement plus he also supplied a little gift of an art pen set for my troubles. I truly appreciate that.

So while the company is 5* in general, this particular product is still a 1* so on average it moved to be 3*. I hope it makes sense. I still recommend to rather purchase a Cintiq (which I did) since that has a glass surface and does not wear off. It is more expensive, true, but there is a huge quality difference. I still like the company only this Pro is really nothing like a Pro...

4 people found this helpful

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Besu

Received less than I paid for.

Reviewed in the United States on April 18, 2016

Verified Purchase

I would have given this more stars but there were a few issues.

First off, this particular item was supposed to come with a wireless attachment for Mac and PC. Unless it is invisible, it seems that the vendor may have "forgotten" to include that with this order. So, I've only got is the Intuos tablet to review.

Get extra nibs. I thought that this might come with one or two extra but it only has what is in the pen itself, and wow. I did not expect to wear that thing down so fast. I don't even use the tablet that often! I think I got through maybe 3 finished 3x5 drawings before I started to wear into the actual pen itself. Hopefully more nibs will arrive before my deadline.

And make sure you keep your drivers up to date. At one point the side buttons stopped working because there was an update that I had to go search for. I couldn't get them to do anything until that update went through. That's a bit annoying. So, make sure that you keep an eye on that.

Other than that, the tablet is fine. I've had it for about a month or so now and I still think my old Cintiq is more manageable (I've had it for 4 years and have yet to replace the nib because those things really last a long while). I like the larger drawing space and the mobility that the Intuos provides, but the nib wearing out and the missing hardware definitely bumped down my review. I feel that this might be a bit over priced for the hassle and lack of a complete product.

7 people found this helpful

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