Top critical review
1.0 out of 5 starsBUYER BEWARE
Reviewed in the United States on January 15, 2020
EDIT: NOT WORTH IT! We got one season out of our hot tub until the problems started. We started finding black flakes on the bottom of our hot tub. The filters stopped working and an E90 code popped up. After tearing apart the control base and being unable to find the problem, we called intex and they suggested we buy a new motor for $60. It did the trick and the hot tub was up and running again. However, the black flakes were still coming out along with some white crystal looking flakes that felt like jelly. We must have emptied the hot tub six times and the flakes kept coming out. We cleaned all of the inlets and outlets and it kept happening. After doing further research on reviews, I found that the flakes have to be coming from the inside of the heater tube. Apparently intex painted the inside of the tube and it flakes off after a year. I called intex again and they told me I have to replace the entire control panel. This is only one month after I replaced the motor. I told them I wanted to replace the heater tube only and they said I couldn't do that. Our hot tub is out of warranty now and we refuse to pay over $200 for a control base when we only paid $250 for the whole tub itself a little over a year ago. It's going in the trash and I will not buy another Intex product.
Original post: We bought the 4 person hot tub, but it's more of a 2 person hot tub to be honest. Great hot tub overall. Easy set up, instructions were clear. We decided to set it up on foam puzzle mats for added insulation and comfort. The optional seats are unnecessary unless you're short in height. The bottom of the hot tub is very comfortable to sit in as is. The optional headrests are also unnecessary. The only add-on we bought was the color changing LED light, because why not! After being filled with 50 degree water in 30-40 degree weather, it took about 3 1/2 days to warm up to 104 degrees. When in use, it maintains the temperature very well. However, it will drop a few degrees if the bubbles are on. This is due to the air forcing the bubbles out. Completely normal and the temperature change is barely noticeable. Now when you use the bubble setting on the motor, it is rather noisy from the outside, comparable to the sound of a vacuum cleaner. It's really not a big deal though if you're in the hot tub. You can't hear it over the sound of the bubbles. This is our first hot tub so we did not know what to expect as far as maintaining the water. However, we found that it is rather simple. We ultimately decided to use bromine. We bought a spa chemical starter kit at our local pool and spa dealer and got everything balanced in no time. The little chemical dispenser ball that came with the hot tub wasn't really doing the job as far as keeping the bromine levels up, so I would suggest buying a bigger dispenser so you can put a few tablets in at a time. One other thing, if you have cold winters and the hot tub starts to lose air, don't freak out! It's due to the cold temperatures. Simply air it back up as you did during set up. After using this hot tub for over a month, we are in love with it! If you're on the fence, just go for it. You won't regret it.
