Amazon.com: Customer reviews: Lenovo Thinkpad X1 Carbon 20A70037US Touch 14-Inch Touchscreen Ultrabook - Core i7-4600U, 14" MultiTouch WQHD Display (2560x1440), 8GB RAM, 256GB SSD, Windows 8.1 Professional

Top positive review

Exceeds Expectations.

Reviewed in the United States on January 31, 2015

Pros: lightning fast, decently long battery at 50% brightness, silky smooth, great keyboard. Excellent feel, thin and light.
Cons: noticeable learning curve for various programs/operations, but worth it.

I was worried upon reading other reviews saying this laptop was unstable, and had all sorts of problems. Upon arrival the wireless worked briefly and then quit. Other reviewers threw up their hands and their single stars, but spending 5 mins downloading updated drivers (ethernet or other computer+usb stick) for the wireless yielded a fully functioning machine.

Most of the installed programs are highly useful, such as a "start" button at the bottom of the screen, just like the old windows. Taking the time to learn read the simple directions for window management make this thing a breeze, even for upgraders from windows 7. My only hesitancy is the adaptive function keys, as I havent mastered it. I like the old f1-f12 still, but there is potential. There has been no slowdown in 1 month of useage, in contrast to other users. Too many variables to speculate how other people have problems, but having decent internet intelligence+internet protection systems will keep you virus free.

This laptop's design is everything I wanted it to be. It just feels like quality, and it looks like quality, and runs like quality. The only remaining test is endurance.

Top critical review

Critical reviews›

Jack H Odell

Nice computer but unreliable & Lenovo Customer support is attrocious

Reviewed in the United States on October 7, 2015

The laptop itself was pretty great, mainly because it was super light and had an incredible battery life, although the track pad & function keys could have been better.

But the problem with the product is that it was unreliable. The motherboard died after 16 months -- and if you look around this thread you'll see that happened to lots of other folks too. But even worse than that, Lenovo's customer support is absolutely atrocious. I've been waiting 5 weeks for this issue to be resolved and I'm still waiting. I won't bore you with the details. In the end, this company is not committed to resolving problems in an efficient and timely matter. Which means I won't be buying their products again for a very long time.

One person found this helpful

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From the United States

Jack H Odell

Nice computer but unreliable & Lenovo Customer support is attrocious

Reviewed in the United States on October 7, 2015

Verified Purchase

One person found this helpful

Helpful

Malibu513

Better off not going with Lenovo....

Reviewed in the United States on January 9, 2015

Verified Purchase

The product was beautiful to look at, super light and thin, but there were too many issues with the system. The wifi would not stay connected. (A known issue for lenovo) and the system ran clunky and slow most of the time. Lenovo has become a very unreliable product, even with their thinkpads. I will never purchase a lenovo again. 2nd laptop in a row with significant system issues due to Lenovo's poor hardware selection and bloatware.

3 people found this helpful

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Stephan Baehr

Exceeds Expectations.

Reviewed in the United States on January 31, 2015

Verified Purchase

Helpful

Gaurang T.

Think before you buy. But a GREAT PRODUCT

Reviewed in the United States on August 19, 2014

Verified Purchase

Amazon as usual has been great with me for all my orders. this one too without any exception was delivered with their quick 2 day shipping, free of charge ( i had to follow up once when the order status was not updated & hence got the 2 day delivery)

Now coming to the product itself.

I have been using Thinkpad for 8yrs now & have been quite content with the robustness of the product as i travel a lot & at the same time the dependability, speed & system quality. Hence X1 was the only option for me.

I would have loved to have a 512GB SSD HDD, unluckily it comes only with 256 GB & hence have to rationally qualify a heavy application to install on the system. Also the HDD CANNOT be expanded to a 512GB (i have got it checked with the Lenovo Service Center). When i received mine with Win 8, i was left with 218 GB.

The machine came with a slightly damaged (more like a dent) near the touchpad, but since i was leaving the country could not afford to resend the device & ask for replacement.

The system is SLEEK & feels like holding a few news papers together, which is a pleasant experience. The 14" screen is sure advantage over the Asus Zenbook or Acer Aspire 13" ultrabook models & at the same time giving a run on the weight aspect. Though slightly expensive than them, but Lenovo performance surely tops their performance. My sis owns a Zenbook & Aspire & X1 tops them with ease in every dept. except for the "cute" looks, as this is pure business laptop. Go for Acer if you want looks.

The touch is very responsive- the adaptive keyboard & the gesture control have been perfect to use without a glitch. Plz note in the support forums these 2 are the most common failures/ issues reported by X1 owners. This is the link of the forum incase you would want to review: http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X1-Carbon-external-display-problem-X1-to-projection-screens/td-p/1121849

The system does not come pre-loaded with an Office Suite, however does come with Norton, hence would only suggest to buy the 1-3yr extension of the same.

The PROBLEM i have faced with my device are - VOICE RECOGNITION (Dragon Assistant) & BLUETOOTH Disconnection. Again the next 2 highest rated failures. Which are ideally fixed pretty easily (i am going to take my sys tmw to the service center to get it repaired).

Most of the applications on the sys would be old & once you try logging in, they would need to be upgraded to the latest version, which in-turn means the HDD space is utilized, which is as it minimal.

The camera images are slightly grainy, but it is expected to be such from most of the Laptop cams.

The touchpad has no independent left & right click button, but are integrated in the touch pad itself, which might take some time to get used. Also while typing if you are in the habit of using the function keys, you would need sometime getting used to use them also.

I got a 3 yr international carry-in warranty, which is good.

In all, i think its a great buy with a few easily fixable quirks, which are bound to happen in any Brand, any machine.

I would be glad to be of assistance in case of queries.

19 people found this helpful

Helpful

Derek

Keyboard is deepest circle of Emacs hell

Reviewed in the United States on October 10, 2014

Verified Purchase

This machine is attractive, light and runs Ubuntu like a champ, but falls so very short of what I've come to expect from a Thinkpad. For reference, my previously former and now again current (since my return of the X1 after only 5 days of heart-wrenching ownership) machine is the X220, which is like a rugged computing toy with a perfectly pleasant interface.

The X1 suffers from:

1. [ Arrogant keyboard layout modifications ]
- The Tilde/Backtick key has been evicted from its rightful place at the top-left and moved to the bottom-right between Alt & Ctrl. Very bad news if you regularly use "~" to reference your home directory or "`" for command substitution.

- The Esc key was shifted down into the void left by the ~/` key in order to accommodate the adaptive/touch incarnation of the Fn key. Some of my Emacs finger gymnastics have come to rely heavily on Esc being where it's supposed to be, which makes this change mostly crippling.

- Backspace is now Backspace/Delete. I type very quickly and very inaccurately, so Backspace gets quite a workout. I NEVER use Delete - but my fat fingers just kept hitting it. I never would have been able to complete my novel. Do you really want that on your conscience, Lenovo?

I was aware of these layout changes beforehand and hoped that adaptation would require nothing more than a sustained, and not wholly unpleasant, cognitive effort. Unfortunately, the physiological burden stripped the interaction of all pleasure and I gave up - my hands just sitting there on the keyboard, unmoving, for hours.

2. [ Wide key spacing ]
- The key layout is much more expansive than on the X220, making many of my Emacs combo reaches very uncomfortable. For normal typing, the keyboard actually feels pretty good and is very quiet (as compared to the constant racket of the X220). I owned a MacBook Pro for a long time and this keyboard is similarly enjoyable.

3. [ Trackpad modifications ]
- Most of the joy in my life is derived from pressing that little red stick (TrackPoint) around - the pointer swaying this way and that...it's sublime. I never use the trackpad, but I do use the buttons that are located at the top edge of the trackpad on the X220. The X220 has three buttons in this location that function as left/middle/right mouse buttons. These buttons on the X220 are effortlessly located and actuated (quietly) by my thumb when using the stick.

- The X1 includes a trackpad that is one huge, loud button. The top edge where the mouse buttons live is completely flat save for a single horizontal line of tiny raised dots to indicate the middle mouse button area. This was not enough tactile information for my thumb, so left clicks would turn into middle clicks, etc. Also, pressing each these buttons (or the entire trackpad, because it's one huge button) sounds like you're using the plastic bubble in the middle of the "Trouble" board game.

4. [ High resolution display ]
- 2560 x 1440 is apparently too many pixels. By default, most of the text was impossibly small and figuring out comfortable scaling was a challenge. Reading text on this display was generally difficult - the contrast felt wrong, the edges of letters looked fuzzy, the screen had an overall noisy/static-y appearance. Whatever it was, it caused my eyes to fatigue very quickly.

It looks like my X220 and I are in it for the long haul.

11 people found this helpful

Helpful

David Hsiang

Feel so regret for buying this rubbish.

Reviewed in the United States on July 18, 2014

Verified Purchase

It is a catastrophe for me to buy this laptop. You know, in China people say Lenovo is Americans' Lenovo coz two machine's price with the same configure vary a tremendous range from CN market to US', like this 2nd gen X1 carbon, about 2900 USD in China but only 1750 USD in the US, so I decided to but one from US amazon. About 25 days later I received it through forwarder company, so happy. But what I had not recognized is that it is just the beginning of a tragedy. I received this laptop in the afternoon of someday in Jun. after 5 hrs using, it turned into a blue screen and rebooted, continuing like this for several times and finally it can't be turned on. So I went to the customhouse, submitted 1000 CNY to get the imported goods tax receipt (at the very beginning I felt lucky because this laptop was not checked by the custom) then went to the after-sale point set up in Chengdu, they helped me to applied for the IWS successfully. Because I work in Pakistan so after one and a half month when the after-sale informed me that this problem is fixed I let my colleague brought it to me yesterday, everything looks going fine. I installed some software and turned off. But this morning when I tried to turn on it again, the system remind me that there is some error in SSD, I couldn't even see the Microsoft logo. Now I just want a solution, how can I use this X1 carbon normally?

3 people found this helpful

Helpful

C. Dixon

Disappointing track pad, problems with HiRes display, poor support

Reviewed in the United States on July 4, 2014

I have the high end i7, 8GB, 356GB SSD, HiRes display, Win 8.1. The overall design is good, keyboard works well, battery performance good (5+ hours in normal use.)
The recent design change integrating the left and right click buttons into the track pad is a huge mistake. I have already had Lenovo replace it once (the right click only worked when you banged it hard.) Now both work, but there is no positive feel to the click and I have to press it several times to get the desired effect. The recessed track point stick also isn't as good as the slightly proud version in previous models. BTW These problems are the same in the x240.
I cannot recommend the HiRes touch display. It looks sharp and the touch works well, but an awful lot of software out there doesn't work well with it. For example, Chrome simply won't scroll properly or accept accurate selections. Opera and Firefox both do work well (though they are really slow compared to Chrome.) With Sony Vegas, the fonts just don't scale right - way too small with dialog boxes that cover the OK button so you can't close them. Almost all Adobe software looks awful and performs poorly on this display. Note: these software work fine with normal res touchscreen displays.
Also, if you want to use a second monitor with the HiRes display you will have problems moving app windows between displays. Some scale correctly when moved to the lower res 2nd monitor, many do not.
Finally, think long and hard about buying the extended warranty from Lenovo. I have next day in-home service. Unfortunately, they never have the parts in stock. So, you end up waiting days (or weeks or months) for the part before you get "next day" repair service. I have a lot of experience with Lenovo service. I had a Thinkpad Twist which required multiple visits, and an x240 that was eventually returned. All required long waits for parts to show up.
As a longtime Thinkpad user I expected much more from the X1. This will likely be my last Thinkpad (after 15 years and 7 computers.)

Helpful

Leah Holbrook

Wow

Reviewed in the United States on February 26, 2014

Verified Purchase

This ultrabook is unbelievable - so fast, light, and small. The keyboard is different from the historical ThinkPads, but it is very nice nonetheless. The screen is very high resolution, which makes for pretty small text/icons, etc., but it is so clear and sharp that it is not generally a problem.

The touchpad is unique (at least in my experience), and is very user-friendly. The entire pad rocks right and left - no "mouse buttons" just tap one side or the other for right and left mouse clicks.

Hooked up with a port replicator it easily handles multiple displays and anything else thrown at it.

The real stories, though, are how tiny it is, but how incredibly powerful. If ever there was a tablet killer, this is it. One of the most impressive computers I've ever seen. And a thousand bucks less than my first ThinkPad....

One person found this helpful

Helpful

LI JIANZHI

Great for daily use and talk everywhere.

Reviewed in the United States on January 8, 2015

Verified Purchase

I thought a long time and read a lots of review before I buy this laptop.
1. The battery life is totally not 9 hours, it is 4 and half hours for maximum when I use it in balance mode.
2. To be a computer science student, I need take my laptop around campus, the weight of this laptop is really nice for take everyday.
3. This laptop not that powerful as I see, when I open many windows for programming that the fan will being noisy and the temperature will be a little high.
4.The new keyboard not that hard to use, just used to it you will be fine.
5.The new clickpad if nice for me, that is really depend on personal use, somebody like somebody do not.
6.I update all drivers on my laptop so I do not have motherboard issues so far for one month use.
7. I was consider Dell XPS 15 because that more powerful CPU and GPU. But for 1K price difference I decide to buy this X1 carbon. If you want play PC games on this laptop just forget it.
P.S. This is my first Thinkpad so I do not have any experience in comparison for previously models

5 people found this helpful

Helpful

René Bonvanie

About as good as a Windows ultrabook can get

Reviewed in the United States on May 27, 2014

Verified Purchase

As a life-long Apple user, I am not an expert on this topic whatsoever. But I needed a Windows laptop for a project and picked this one because I was looking for its performance and portability characteristics. It turned out to be a good choice. The X1 is indeed ultra-portable (much lighter than my MacBook Pro 15 with Retina display), is very fast (certainly comparable to that MacBook), has great graphics (even can go to 4K on my Asus display via HDMI, like my MacBook), and has an OK keyboard and touchpad. The touchpad clearly takes getting used to compared to a MacBook, but it's very workable. My one nit is with the split backspace/delete key that is just hard getting used to.

I am going to take a plunge next week and travel with the X1 to Europe and leave my MacBook Pro home. I may post an update...

4 people found this helpful

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Lenovo Thinkpad X1 Carbon 20A70037US Touch 14-Inch Touchscreen Ultrabook - Core i7-4600U, 14" MultiTouch WQHD Display (2560x1440), 8GB RAM, 256GB SSD, Windows 8.1 Professional

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Lenovo Thinkpad X1 Carbon 20A70037US Touch 14-Inch Touchscreen Ultrabook - Core i7-4600U, 14" MultiTouch WQHD Display (2560x1440), 8GB RAM, 256GB SSD, Windows 8.1 Professional

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