Top critical review
1.0 out of 5 starsWarranty is a pain.
Reviewed in the United States on August 12, 2014
The phone is good as long as you're lucky enough to use it's warranty with SAMSUNG in US. The moment there is an issue, this International piece is a burden. See what I've received from SAMSUNG US:
Thank you for your inquiry. We do apologize for any trouble you have encountered in the attempted repair of your product. It has been determined that your handset would be what we consider a Parallel Import (PI) product. A PI product refers to a product that was initially manufactured for sales purpose in a certain country, but then was distributed to another country and sold through unofficial channels such as Amazon, eBay, or small offline channels.
In other words, your phone was not manufactured and distributed through official channels such as service providers or authorized sellers. Typically, Samsung Telecommunications America is unable to provide information, technical support or repair service for models manufactured for use in other countries as we do not have the components available, therefore, STA is not able to provide In-Warranty service.
Please see below Samsung Telecommunications America warranty obligations:
What is not covered?
This Limited Warranty is conditioned upon proper use of the Product. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by SAMSUNG; (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product; or (j) Product used or purchased outside the United States. This Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by SAMSUNG for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; or (iii) the battery has been used in equipment other than the SAMSUNG phone for which it is specified.
Although, the handset may have been purchased while in the U.S., the phone was not manufactured for use in the U.S. The internal components required for repair of international devices are different from those which exist in a U.S. device, and Samsung U.S.A does not store inventory for international parts. With that stated, Samsung must refer you to Amazon directly for possible resolution to this matter.
We do apologize for any inconvenience this may cause.
