Top positive review
5.0 out of 5 starsCustomer service restored!
Reviewed in the United States on August 15, 2023
Updated review: I received a letter today from the CEO of the company apologizing for their mistake and making things right for me. I really appreciated the sincere apology, not making any excuses and just taking ownership of my issue, and based on his letter and response I feel like the issue I was having was probably a rare occurrence and they do indeed strive for good customer service. As I said originally, the Precision Pro products are very good quality and given the letter and apology I received today I would buy from them again.
Original review: The actual product is really nice. It grabs the pin pretty easily and produces consistent, accurate, yardage. The magnetic holder is really strong. Part is the Precision Pro "value" was free lifetime battery replacement. I liked the product and the idea of free batteries so much I bought 2.
Now come time to order that free battery. The ordering process was quick and easy. On July 25 (the weeks from the day of this review) I ordered. So far, no battery, it's not even shipped as far as I can tell, I've tried to get customer support multiple times. One time I asked for help on my order and their response was simply "click this link to order a battery". Several other times it's been "we're sorry. The other is now shipped. Check your email for status." And as you may have guessed, that status still says it isn't shipped. Last interaction I was told it's a warehouse problem. So, I've all but given up on getting the battery. I realize the battery is probably $8 and I can just get one on my own, but don't offer it if you aren't going to follow through. I would advise anyone that might want to buy this that if their customer service can't handle a request as simple as "where is my very simple order" then consider what it might be like if you had a bigger problem....
