Top critical review
1.0 out of 5 starsIt quit working after 1 year!
Reviewed in the United States on October 22, 2023
I bought this in September of 2022 because my ISP said it was compatible with their service. It worked great! In July of 2023 I was offered a remote position at work (I work as a scheduling coordinator for a health network). I accepted because I had an hour commute each way and was spending $50+ each week on gas. I settled into remote work fairly quickly and easily. However, I noticed I was having issues with the internet. At first it was on my phone, sometimes things would take a while to load and then out of nowhere they'd load super fast, like normal. At work, I would be speaking with a caller and then my computer would freeze and the caller could no longer hear me. Eventually the call would disconnect and my programs would close. After a few minutes everything would connect and reopen. I was worried about it affecting my job performance and my remote position being taken away. No way in hell am I letting a faulty internet connection send me back to the office! I thought it was the router. I bought a new one. It wasn't the router. While I was troubleshooting what the problem could possibly be (between calls at work), it finally happened. My computer closed all the programs because I was no longer connected to the company server. I grumbled and went downstairs, thinking if I reset everything it would be fine. The modem would no connect. I reached out to my ISP and they said the modem was offline and was likely dead. I immediately ran to the store and bought another modem, called ISP, got it set up, and was good to go. I went to the company website to see what the warranty is (modem was about 11 months old when it died). Ya'll. THE WARRANTY IS SIX MONTHS. SIX MONTHS! Save your money and buy another modem, preferably with a better warranty, because six months is a joke.
