Amazon.com: Customer reviews: Bromic Smart-Heat Tungsten Electric 4000W Radiant Infrared Electric Patio Heater, Model BH0420032 (BR-ETNG-40)

Top positive review

Outdoor heater

Reviewed in the United States on October 18, 2023

We bought this heater at Amazon at a price about 40% lower than of the same item on the manufacturer website. So far we’ve only tested it and it works great…. Still too warm outside to put it to good use. Please note that the heater alone will not work, there’s a converter about $1k (purchased separately) that is needed to assemble this heater and make it function

4 people found this helpful

Top critical review

Critical reviews›

Amazon Customer

Worst mistake I made , total waste of money.

Reviewed in the United States on December 13, 2022

I called Bromic prior to purchasing these heaters (2000 watt) and explained that it would be for an outdoor patio which is 12 X 20 foot area. I was told 2 of these heaters should be more then enough for comfortable heat, Great, so I purchased them along with a $800.00 dimmer / controller and had my electrician install them. We got 240 volts with a 30 amp breaker set up and ran 10 gauge wiring to the heaters, should be more then adequate to supply the power for 2 of these heaters. Excited I turn them on and am very disappointed right away. The heater puts out heat if your standing right under it or about 3 feet away, move any farther then that and you will not feel the heat. Thinking something is wrong with the install or the heaters I called tech support and was told these will cover about a six foot area only! It was a complete waste of money, time and energy!! $650.00 per heater and a way over priced controller for $800.00 will be going in the trash!! Not ideal for outdoor use at all, please don’t waste your money on this junk! My tiny $120.00 plug in electric heater gave me more heat then these!! Very disappointed and upset for being mislead by them!!

8 people found this helpful

133 total ratings, 50 with reviews

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From the United States

Zohreh Najafi

Outdoor heater

Reviewed in the United States on October 18, 2023

Size: 6000-wattColor: BlackVerified Purchase

4 people found this helpful

Helpful

Rachel & Bryan

Quality product and great customer service!

Reviewed in the United States on October 7, 2022

Size: 3000-wattColor: BlackVerified Purchase

Enjoying this heater on our boat deck with roof area. Provides comfortable heat for our 100ish sqft south TX area during winter months.
Great customer service, as I broke heating element during unpacking from shipping box (carful easy to do). Called customer service and they immediately shipped replacement.

One person found this helpful

Helpful

grayellow

Wonderful customer service

Reviewed in the United States on November 4, 2022

Size: 6000-wattColor: BlackVerified Purchase

I needed to contact the company for a couple of things: received broken bulbs, how to properly dispose of broken bulbs and handle new bulbs, issues with unit working.

Each time I contacted the company their response was very fast and they immediately resolved my issue or answered my questions to a satisfactory level. They even assisted in troubleshooting the power switch I did not purchase from them, which resulted in me purchasing a replacement from them.

Product works great and I’m looking forward to sitting outside on those cooler nights that used to drive me indoors.

Helpful

David Garrison

Heater Didn't work

Reviewed in the United States on March 17, 2024

Size: 6000-wattColor: BlackVerified Purchase

Do unforeseen circumstances I purchased this in the early fall of 2023. Just hooked it up second week of March. Barely generates any heat. Very frustrated.

Update: Customer service (Scott) Was amazing and very Patient. It ended up being a wiring issue.

If you are not clear on proper wiring I suggest you contact customer service. My Electrician is a 40 year union electrician and he found it challenging

One person found this helpful

Helpful

Dexter

Great product, great value

Reviewed in the United States on April 25, 2016

Size: 6000-wattColor: BlackVerified Purchase

We have had this installed for 3 months now and believe it is an excellent value. We live in Seattle and the weather is often damp and cool, so we needed a heter for our covered deck, which is 16' long by 12' wide. We had the unit professionally installed and it has worked flawlessly, every time, and we have used it dozens of times. The heat is gentle and persistent and maintenance free (so far). Excellent value for the money.

88 people found this helpful

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Amazon Customer

Worst mistake I made , total waste of money.

Reviewed in the United States on December 13, 2022

Size: 2000-wattColor: BlackVerified Purchase

8 people found this helpful

Helpful

Paul Stas

Work great!

Reviewed in the United States on April 10, 2022

Size: 2000-wattColor: BlackVerified Purchase

I have been using two of these together, in my garage, since 2017, about 500 sq. Ft.
They work properly, effectively and reliably.
They do use a fair amount of electricity, when you have them on a auto with a thermostat.

One person found this helpful

Helpful

A. Rotgers

'Coverage area' illustration is misleading

Reviewed in the United States on December 10, 2020

Size: 4000-wattColor: BlackVerified Purchase

I really wanted to love this heater, but if we had it to do over, we would have bought the 6,000 watt version rather than the 4,000 watt version. The illustration that shows how much of an area is heated is misleading. We have this heater mounted directly above an outdoor sectional couch on a back porch, and it's exactly 7 ft. from the heater to the seat of the couch. The heater is effective at providing heat for the two people sitting directly under it, but very little heat extends 'outward' in any direction as the pictures indicate. You can't even sit off to one side, like 3 or 4 ft. away and feel much of anything. That's not what the illustration would have you believe. In fact, the illustration shows that the area heated is 130 sq. st. - but based on our experience, I would say that's not even close. It's literally about 30-40 sq. ft. of the area that receives any meaningful heat.

We didn't buy the 6,000 watt version because we thought it would be too hot, but unfortunately, that probably would have been the way to go. So if you do buy this heater, buy more wattage than you think you'll need. Overall, this has been a disappointing purchase given the cost of the heater.

5 people found this helpful

Helpful

Chauncy Paradiso

Good Heater for a Screened Porch in New England

Reviewed in the United States on September 23, 2016

Size: 4000-wattColor: BlackVerified Purchase

When I bought this heater, I found it difficult to get information for my application, hence I'm writing my first amazon review, to help others who want to buy this, but can't get the info they need.

I bought the 4000W model of this heater to use in a 12'x14' screen porch I just added to my house. I live in Massachusetts, and I wanted to extend the use of the screened porch. The porch has one solid wall (against the house), one 5' wall (with screen above it), and two fully screened walls. The unit is installed on the ceiling parallel to the wall of the house, about 11' from the floor.

If you have ever sat near one of these heaters at a restaurant, you know how they work. You can feel the heat, it takes the edge off of a cold day, but you may still need a light jacket or sweatshirt.

Overall, I am very happy I installed a heater in my screened porch, and this 4000W unit heater has worked great.

Pros:
- The one 4000W unit I had installed gives off enough heat for my porch. You can feel the heat within a minute or so of turning it on, and it's enough to take the edge off and let us be comfortable. Will it let us use the porch in mid-January, when it's below freezing out? No. Will it let us use the porch in the spring and fall, when the temps are in the 40-70 degree F range? Yes. It's September and we've already used the heater on the cold mornings, when the temp was ~50 F.
- As expected, the heat is directional, and it warms things (people) more than the air. The unit can be adjusted (tilted) to aim it better to where people are sitting. For my porch, this unit covers the main seating areas. If you stand in a corner, out of the direct line of the heater, you won't feel the heat. If you sit at the table or on the couch, where the unit is aimed at, you'll feel the heat.
- Installation instructions were good (installation was done by a licenses electrician).
- Unit looks sleek.
- When it's on, it creates a subtle orange glow.

Cons:
- The manual/web-info doesn't discuss the on/off switch. My electrician used a typical (but 240v rated) white toggle on/off switch, like a light switch. This heater should really be controlled by a timed switch, like hot-tubs, saunas, etc have. It's easy to accidentally leave this on, as the glow isn't that bright in daylight. Given the power it uses, and that it creates heat, a timed on/off switch is the safer answer. I've searched for such a switch, and I haven't found one that works for 240v and 20amps. I called the company and they make a controller that I think will work, BH3130010, but I'm not sure. This controller is $250 (ouch) and the on-line spec isn't that clear (and certainly amazon's description is lacking, it says it's rated for 120v). The Bromic company website should have an application-note addressing a timer-switch/controller that works with this heater. Minus one star for this.

Note that this is a 240v unit, and requires its own circuit breaker. Make sure your electrical panel can handle another breaker at 240v.

I bought an Amazon open-box unit, which saved me more than $70. Several open-box units were available, I chose one that was "like-new, original packaging" and it was just that. Other than the box being re-taped, it looked like it had never been opened.

I highly recommend a heater for a screened porch in a cold climate, and this unit is working great for my porch.

184 people found this helpful

Helpful

Steve

Works well and emits tons of heat. You must buy the separate dimmer

Reviewed in the United States on April 6, 2020

Size: 6000-wattColor: BlackVerified Purchase

The first unit I purchased broke after 2
Weeks. It provided plenty of heat for my 10x14 patio. Amazon gave me a full refund and I purchased the same unit again. Unfortunately I had to pay the electrician twice.
Also the instructions from bromic are not very clear.
You need to purchase the on/off switch or dimmer. I bought the dimmer which cost $795. I felt it was a
Ripoff.
So all in, this unit cost me $3000. (Heater, dimmer and electrician coming twice.

After I got over the price and hassle of getting it installed twice, I am very happy with the unit and it keeps me warm on the cold LA nights. 50 degrees. (Lol). I probably would have been fine with the 4000 unit.

The remote/dimmer works well. You have the choice of 25, 50, 75 or 100% when you turn it on. There are up and down arrows on the remote that allow you to fine tune the temperature by 1% per
Click. So if you want it at 33% you hit the 35
Button and then tap the up switch 8 times.

It still is tough to get over the 800 bucks for the on/off dimmer switch.

35 people found this helpful

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