Amazon.com: Customer reviews: HP Laserjet Pro MFP M277dw

Top positive review

High quality refurbished printer.

Reviewed in the United States on December 9, 2023

I have seen the good and bad refurbished printers. The unit that came from this vendor was a high quality job. Cosmetics were outstanding and the function was flawless. Have been using it nonstop and have had no issues.

Top critical review

Critical reviews›

old house lover

Didn't work out of the box.

Reviewed in the United States on January 18, 2024

Error message saying a paper jam in tray 2. I have cleared the error message and made sure the paper path is clear. The error message will not clear and printer will not work.

1,646 total ratings, 1,376 with reviews

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From the United States

Chicago Joe

High quality refurbished printer.

Reviewed in the United States on December 9, 2023

Verified Purchase

Helpful

Amazon Customer

Fast and crisp printing.

Reviewed in the United States on March 27, 2019

Verified Purchase

I use this product for my home based business. This is my second one. With my first one, the display would not stay at home but it kept opening up a fax page, which was irritating. This second one works great.

One person found this helpful

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Gary Blanchard

Amazing printer

Reviewed in the United States on July 27, 2021

Verified Purchase

This unit does it all. So easy to set up.

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old school

I got this from BestBuy for $329 and it works ...

Reviewed in the United States on September 21, 2017

I got this from BestBuy for $329 and it works really well. Thing that gets to me is that you can't have flexibility when you are about to print: it has 25%, 50%, 75%, 100%, 125%, 150%, 200%, and Shrink to Fit options for layout (it's not like you can type the % that you want). And same for Margins: Normal, Narrow, Moderate, and Wide (not how many cm or in from each edge). One thing I haven't figured out is how to figure out "2-sided" printing mechanism. I'll eventually.

2 people found this helpful

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Rosie D.

Five Stars

Reviewed in the United States on December 1, 2015

Verified Purchase

One of the best printer so far that I have used.

6 people found this helpful

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Yanchen f.

Five Stars

Reviewed in the United States on May 28, 2017

Verified Purchase

It is very good!!!

Helpful

old house lover

Didn't work out of the box.

Reviewed in the United States on January 18, 2024

Verified Purchase

Error message saying a paper jam in tray 2. I have cleared the error message and made sure the paper path is clear. The error message will not clear and printer will not work.

Helpful

Laura Clift

Seems like a way to get you to buy more supplies ...

Reviewed in the United States on June 11, 2016

Verified Purchase

The scanner scans crooked. The indicators for low toner come on way too soon. It told me I needed to change my yellow cartridge 6 months ago and just this week the color started to fade. I use this printer every week day at work. Seems like a way to get you to buy more supplies when you really don't need them. But for the price, it gets the job done.

6 people found this helpful

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Amazon Customer

Not reliable

Reviewed in the United States on August 18, 2023

Do not waste your time with this printer. If you have large print jobs need to print large files, it will randomly encounter errors, paper will keep jamming, and it will take forever to send all the data to the printer. This thing is more of a headache than HPs service.

Helpful

CHawk67

Love the capabilities but will NEVER EVER BUY AN HP again! Read this before buying!

Reviewed in the United States on December 10, 2020

When I bought my HP LaserJet MFP M277dw 3 years ago, it was LOVE at first sight!

It printed beautifully in black and in color, scanned to email, networks, even to multiple addresses at once.
Has a flatbed so you can scan books.
Does 2 sided printing.
Coverts 1 sided to 2 sided for copies.
You can even scan from an outside source directly to your email by using a unique HP email address that you create for yourself.
It has many great features but lacks a few...like photos come out horrible on LaserJets and this machine does not copy 2 sided documents to 1 sided, or 2 sided to 2 sided copies either. That's a downer!

There may be a few more pros and cons but that is not the point of this review.

Overall I was pretty happy with this print, until recently, whenI had a problem with the scanner function. It just would not connect. It appears to have happened after my recent upgrade on my Mac to the new operating system Big Sur. I also saw during my research the same thing happened to folks after upgrading to Catalina.

Here's my big issue. It's not that I had a software issue, that happens sometimes. It's that HP left me high and dry, without a glass of water, shot of whiskey (which I needed after the first hair-pulling day), or way to step out of the problem. I tried for days upon days to fix the issue myself. I scoured the internet, trolling every page I could find and watching countless videos without any solution. I tried to contact HP directly but they will not put a live person on the phone if you do not have a case number. They make you go thru their gatekeeper online virtual assistant (no, artificial intelligence is not going to put anyone out of business) to get the case number first. This is no doubt to decrease the load of calls on fixes people can look up for themselves...I get it.

However, I used the virtual chat function over and over again for 2 days straight. When none of the fixes or forums it recommended helped HP said my product was out of warranty and would still not issue me a case number! Thus they would not put someone of the phone to assist me and the virtual agent would not give me one no matter what I entered into the *&%$ chat box.

The problem was with re-setting up the scanner function on the HP server. It just kept telling me my user name and password was wrong, even though it wasn't.

Long story short, instead of providing me with a few minutes of simple customer support, HP lost a customer for LIFE. I have been a loyal customer in the past and will NEVER again buy a product given HP will not support their products no longer in warranty. I mean this printer costs several hundred dollars and is only 3 years old!

Thankfully a helpful Apple agent was willing to assist even though this was an HP software issue and not an apple one. SHAME ON YOU, HP! It took her less than 5 minutes to say, try changing this setting instead. Bingo! Peace, joy and happiness returned to my sad, dark, scan-less world!

Thus, I remain ever loyal to Apple (even though I do not exactly enjoy the higher price tags, but I will keep paying it over and over again to get products that work) and their support that gives a crap about the people who purchase their products and keep them in business. Yay, APPLE!

I will post this on all reviews I can because this kind of piss poor customer support [from HP] cannot stand! While this machine might serve you well minus the few things it does not do, if you ever have an issue outside of the limited warranty period you will be on your own. In that case, if you can't find help you can just pick up your expensive Multi-Function garage machine and throw it out the window!

My advice: BUY from anyone besides HP!

4 people found this helpful

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